Facetime will not work on any of my family's iphones (all 4s's) - Virgin Mobile and Sprint

Facetime is not working on any of my family's iphone 4s's.  Two of us have Sprint and two of us have Virgun Mobile.Two have older operating and two have update operating systems.  It has always worked until recently.  What's the issue?

Apple has released a document which is reported to address the recent FaceTime issue.
http://support.apple.com/kb/TS5419

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