Facetime will not work

My son and I share an itunes account and my facetime on my iPhone 6 will work but the facetime on his iPhone 5s will not, it will not activate. Any assistance would be apprectiated. Thanks

Is your son's iPhone restricted from FaceTime use?
Check Settings > General > Restrictions on his iPhone.

Similar Messages

I ve just upgraded from the 4s to 5s and my iMessage and FaceTime will not work or log in any suggestions

I ve just upgraded from the 4s to 5s and my iMessage and FaceTime will not work or log in any suggestions

Hello there, Bromers87.
It seems that you're having issues with activation of both of these features on your new iPhone 5s. The following Knowledge Base article offers some pointers with issues activating them on your iPhone:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
If it seems that activation has gone through ok, then the following two articles offer in-depth troubleshooting for each application:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
and
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Have just downloaded the new iSO6 and now my facetime will not work. I have checked the settings and all looks fine. Any ideas on how to solve this problem?

Have just downloaded iSO6 to my ipad and now facetime will not work properly. It will take incoming but will not allow to make a call. Could anyone offer suggestions to the problem please?

Hi Deb,
Deauthorizing all is definitely the way to go. You will just need to authorize your computer again after, as well as your husband's.
Here's some additional information on deauthorizing all:
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/ht1420
I hope this helps!
- Ari

Facetime will not work after upgrade to io6 can anybody advise?

Facetime will not connect after upgrade to IO6 can anyone advise?

Hey there,
Maybe start here
[Troubleshooting Automatic Software Update in Mac OS X|http://support.apple.com/kb/HT1569].
Otherwise, try deleting this file. com.apple.SoftwareUpdate.plist located at /Users/YourName/Library/Preferences. Drag that .plist file from the Preferences folder to the Trash, empty the Trash and restart your Mac.
Have you tried resetting your widgets by hitting Command-R? If that doesn't, work trying trashing the two dashboard preference files.
The two dashboard preference files are in the following directory:
yourusername -> Library -> Preferences ->
The file names are:
com.apple.dashboard.client.plist
com.apple.dashboard.plist
Hope this helps.
B-rock

Facetime will not work on any of my family's iphones (all 4s's) - Virgin Mobile and Sprint

Facetime is not working on any of my family's iphone 4s's. Two of us have Sprint and two of us have Virgun Mobile.Two have older operating and two have update operating systems. It has always worked until recently. What's the issue?

Apple has released a document which is reported to address the recent FaceTime issue.
http://support.apple.com/kb/TS5419

Facetime will not work, blank screen

I just got the new iphone 4. Facetime will not run on it. OS is updated, phone is not jailbroken. Every time I try to make a call via facetime, I can see myself in the little box in the corner, but there is no picture on the rest of the screen. It's blank. On the other side of the call, my friends can see one frozen frame of me but no video or audio. After 30 seconds the phone says 'call failed.' The worst part is that every time I try to make a call to someone, facetime freezes my internet. I've never had internet problems before, but now, if I try to put a call through facetime, I lose all internet signal and have to reset the router to get internet back on in the house. Any ideas? Or should I simply take the phone back?

Click on the link provided by stedman1 and follow the troubleshooting steps there.
You can also try to Reset Network Settings: Settings>General>Reset>Reset Network Settings
You can also try resetting your device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears. Once the Home screen redisplays, make sure your Wifi is on, and try again.
Cheers,
GB

After updating my iPhone 5 to the ios 7, my imessage feature and facetime will not work.

After updating my iPhone 5 to the ios 7, imessage nor facetime will work. Anyone else with this problem?

First try Resetting it: Hold down the home and sleep button, ignore the red OFF slider, wait for the Apple logo then let go.
If that does not work, Restore your iPhone in iTunes from your backup.
If that still does not fix it, Restore your iPhone and a new phone (not from backup) and see how it works. If it is doing fine you have a app you are using that is probably causing your problem. Load them one and a time until the problems recur and you will have found the one that is a problem.

TS3367 Mac to Mac facetime will not work, but Mac to phone will...???

I cannot make a facetime call from my mac to another mac. The following scenarios have worked however:
My Mac to another phone
My Mac to an ipad
My phone to another phone and ipad
My ipad to another phone and ipad
Another persons phone to my phone
Another persons Mac to my phone
Basically every possible combination of facetime calls have been made, except for the Mac to Mac call. Now I have tried shutting my phone off before the other person called me and when they then proceeded to call me on thier end it said that the call could not be completed. I have used different contacts such as the phone number and various email addresses and for some reason the Mac to Mac call will never work. Any insight?

Hello DFanelli,
Thank you for the details of the issue you are experiencing with FaceTime on your Mac. You have taken some great steps to isolate the issue.
I'm not sure if you have tried all the steps in the section titled "Troubleshooting FaceTime for Mac" in the following article, but I recommend continuing with those steps if you have not yet tried them:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Thank you for using Apple Support Communities.
Best,
Sheila M.

Facetime will not work on my late 2009 mini with MLion

I have a 2009 mini, upgraded to Mlion. Facetime worked with Lion, but not now.
Also, the icloud icon that should appear on my Safari Browser, is not there.

No need to dial a number. Click on your contact's email address to call them.

FaceTime will not work with my OS X Mountain Lion

I can't use my Apple ID to log in and I can't create a new account. Not sure what the issue is, was hoping to uninstall but not sure how.

Here's a good troubleshooter:
FaceTime, Game Center, Messages on OS X: Troubleshooting Sign in

My facetime will not work anymore?

i used facetime alot on my mac book pro and it worked fine before but it no longer works anymore

Troubleshooting FaceTime for Mac
http://support.apple.com/kb/TS4185
Hope this helps.

My FaceTime will not work

My face time won't work?

Apple has released a document which is reported to address the recent FaceTime issue.
http://support.apple.com/kb/TS5419

The iMessage and FaceTime on the ipad will not work.

For Christmas I got the ipad2 with just wifi. I logged in with the same apple Id on the ipad that I use on my iPhone 4. I set the ipad up... It's connected to wifi and the iMessage and FaceTime will not work. When I try to send a message, after a minute or so, it says message failure. When I try to FaceTime someone it says connection lost when I AM STILL connected to the wifi. Does anyone know what I can do to fix the problem??
Thanks

There is no official public documentation of that alert as far as I know.
If you're trying to sign in to FaceTime, try to sign in to iMessage in the Messages application, or vice versa.
Otherwise, do as the alert directs. According to reports, you won't be charged for the support call if you select "Apple ID"—not the hardware model—as the product you're asking about, and cite the "customer code" in the alert as the "validation code" when you speak to the Apple representative. I can't confirm.

HT204053 When I try to login to my apple ID on my iphone 4 to use facetime, it will not work and tells me to check my connection? I have even tried creating a new apple ID but the same message appears

When I try to log onto my Apple ID to use facetime, it will not work and tells me to check my connection. I have even tried creating a new apple ID but the same message appears. I do not understand why this is happening, could anyone help me resolve this issue it is very frusterating that I can not enable facetime or imessage.

I could do that, however when I select the icloud button (or whatever the heck it is) I am asked to enter the apple id and password. So if you are suppose to create another one for icloud you'd think it would give you the option at this point which would be logical.

Facetime works fine on my iphone, but will not work on my MBA.

Facetime works fine on my iphone, but will not work on my MBA. Keeps telling me "unable to verify address" and says it is sending me a verification link to my email address but I never get anything. Crazy.
After a while it tells then me that it cannot verify my email address because of a network connection ("Could not verify the email address. Please check your network connection and try again. ")
Does anyone have any ideas?

Facetime works fine on my iphone, but will not work on my MBA. Keeps telling me "unable to verify address" and says it is sending me a verification link to my email address but I never get anything. Crazy.
After a while it tells then me that it cannot verify my email address because of a network connection ("Could not verify the email address. Please check your network connection and try again. ")
Does anyone have any ideas?

Facetime will not work

Similar Messages

Maybe you are looking for