FaceTime window does not appear after startup

After I startup FaceTime, the window for it does not appear, but the toolbar is available.
The options under 'Edit' and 'Video' are all greyed out, but the options under the 'FaceTime' tab are all available.
However, when I try to access 'Preferences' for FaceTime, a black screen appears. When I press the red button to close the Preferences window, FaceTime will automatically quit.
Help please!

Firefox does not have a run for .exe which is a good thing for security and common sense reasons.
After you download Firefox you go to where you save the file and run it.

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