FaceTime won't accept the password which I wrote down some time ago and doesn't provide a "forgot your password" option. And when I try to create a new account it tells me that my email is already registered. What can I do to revise my password?

Hello Sheila,
Thank you for the details of the issue you are experiencing with FaceTime. It sounds like your Apple ID password is not being recognized.
You can reset your password using the steps in the following article:
Apple ID: If you forget your password
http://support.apple.com/kb/HT5787
You can contact the Account Security team if you are unable to reset your password using those steps:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M.

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HT2534 i have a half-filled form for my apple id account & in it there is no option as NONE for credit card payment method. Now when i try to create a new account it asks me for a different email/apple id as my actual id already exists???

i have a half-filled form for my apple id account & in it there is no option as NONE for credit card payment method. Now when i try to create a new account it asks me for a different email/apple id as my actual id already exists???

If you want to use the email address that you used on the first account then you will need to remove it from that first account before you can do so e.g. via the Store > View Account menu option on your computer's or via http://appleid.apple.com - you can create a new email address via http://gmail.com or http://hotmail.com to replace it with.

When I try to sign in to iTunes, it tells me that my Apple ID has not yet been used with the iTunes Store. How do I use my account with the iTunes Store?

When I try to sign in to iTunes, it tells me that my Apple ID has not yet been used with the iTunes Store. How do I use my account with the iTunes Store?

Hello Daijalove97,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Using an existing Apple ID with the iTunes Store and Mac App Store
http://support.apple.com/kb/HT2589
To use your Apple ID at the iTunes Store
Open the latest version of iTunes.
Choose Store > Sign In from the Store menu.
Enter your Apple ID and password, then click Sign In.
Click Review when asked to review your information.
Enter your billing information, a credit card will be required.
Click Continue when you're done entering your credit card and billing information.
Best of luck,
Mario

HT5312 What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?

What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

When I try to install itunes I get an error message that says "Canot access internet conection \." Can someone please tell me what's wrong? My internet connection is working.

When I try to install itunes I get an error message that says "Cannot access internet connection \." Can someone please tell what this means?
My internet connection is working.

Okay. We'll try a different utility.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I have had 4 mac computers and after years of downloading songs from itunes, I keep recieving a message that I need to set up an account. when I try to make a new account, i get an error that says i already have an account. please help!

I have had 4 mac computers and after years of downloading songs from itunes, I keep recieving a message that I need to set up an account. when I try to make a new account, i get an error that says i already have an account.

Have you tried checking the Store drop-down menu in the iTunes interface to see if you are signed in the existing account?

I cant access my account as I tunes says no one with my e-mail address exists. If I try to create a new account with my e-mail address, I am told this address is already in use?

I have had an account for some time. I tried to log on yesterday to be told my credetials were wrong. I tried to reset my password but get 'your session timed out' message after less than 30 seconds! (happened 4 times). I then tried to access my account with my e-mail address. I am tols that there is no account with thaqt e-mail address, but if I try to create a new account with my e-mail address, I am told that address is already in use. To get to this community page I have had to create a new account with a new gmail address. I want to get to my main account as I have credit on that one. Please help?
gerryfrom hatfield.

Hello gerryfromhatfield,
There is a process, an article about how to find your apple id and get access to it. It is named Apple ID: Finding your Apple ID found here: http://support.apple.com/kb/HT5625?viewlocale=en_US
You start at the top, and work your way down.
If you can't remember your Apple ID, you can find it by using the password retrieval process at My Apple ID. Follow these steps to recover your Apple ID name:
Go to My Apple ID and click "Find your Apple ID."
Complete all the required fields that might be associated with your Apple ID.
Note: If multiple email addresses have an Apple ID, select your current or most recently used email address.
All the best,
Sterling

HT2204 I have just changed from sympatico to videotron. Creating a new account name to download an app; no problem. BUT, I can't get the system to change to the new ISP in order to do updates through the app store. Suggestions appreciated.;glenel@video

Sorry about the long title, but that's the info I need

If you updated your existing account then try logging out of it on the iPhone by tapping on the id in Settings > Store and then log back in and see if that 'refreshes' the account on the phone. If you created a new account then any content that you purchased/downloaded via the old account will remain tied to that old account, and only that old account can download updates to its apps.

HT5312 When I submit to reset my security questions, I do not receive an email to reset them, What can I do to reset them?

When I submit to reset my security questions, I do not receive an email to reset them, What can I do to reset them?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101773)

When I try to create a sync account, it says that my email is already in use but I haven't set up an account. Is there any way to reset this?

I fill out all of the information to get a new sync account, but it won't let me create it because it says that my email is already in use. Is there any way to get my information or just reset the information with it?

Hi Russ!
Apparently you already configured your account but you don't have nor the key or the password. You can get the password in the [https://account.services.mozilla.com/forgot following link] but you would need the Sync Key to sync your device to the rest of your devices.
If you don't have the Sync Key the best thing you can do is to reset it, by deleting the previous account and creating a new one with the same user. You can perform this tasks from your [https://account.services.mozilla.com/ account dashboard].

I don't get "Manage my Account" when I select the Sync tab, but if I try to create a new account it says my userid is already in use. How can I get my password & sync key?

My OS is Windows 7 Home Premium.
My Firefox version is 4.0.1.
When I try to setup Firefox Sync, I get a choice of "Create a new account" or "Connect".
The first tells me my email address is already in use, but selecting the Sync tab does not give me "Manage my Account."
How can I find out my password and sync key?

Hi Russ!
Apparently you already configured your account but you don't have nor the key or the password. You can get the password in the [https://account.services.mozilla.com/forgot following link] but you would need the Sync Key to sync your device to the rest of your devices.
If you don't have the Sync Key the best thing you can do is to reset it, by deleting the previous account and creating a new one with the same user. You can perform this tasks from your [https://account.services.mozilla.com/ account dashboard].

My imported Google calendar has collapsed, and when I try to create a new calendar, thunderbird don't accept the location, copied right from the Google calendar

One day my Google Calendar in T'bird wasn't able to sync and I couldn't do anything, so I have deleted the calendar and started to try to create a new one (which would be the same as the old). I have followed the steps of description, but when I have tried to copy the XML location of my private calendar (from Google Calendar), the URL has received a red frame and the Next button has been inactive.
I don't know what the problem is. I have tried the ICalendar, but it wasn't good, I couldn't edit the events, just saw them.
T'bird 31.2.0, Lightning 3.3.1, Provider for Google Calendar 1.0.1
Thank in advance

see http://thunderbirdtweaks.blogspot.com.au/2014/10/lightning-and-caldav.html at the very minimum I think you will need to modify the hidden preference mentioned there

HT2534 I try to create a new account and tells me that i m too young to create one. I m borned on 1968. What s wrong?

Good morning,
I have bought from the States an ipad 2 and i live in helsinki.
I tried to create a new account in app store and after filling all the necessary details it refuse to me to create an account cause it says i m too young!!
I m born on 1968 , how can it possible?? What s wrong?
Steve

Did you check the format for your input, like yy/mm/dd or yy/dd/mm, mm/dd/yy etc.

My webmail account freezes when I try to create a new email.

Windows 7;Firefox 11.0. Ameritech.net email account.
When I try to send a new email, I type a letter in the "TO:" line. A drop down menu opens from my contact list. I select an email address and the menu and webmail freezes. I've already contact ameritech. My webmail works in Internet Explorer correctly. The conclusion is that the problem is with Firefox. This problem started today. Last night we did have a power outage unexpectedly. I suspect that has something to do with the problem I am experiencing.

Hi dudds1,
I'd try starting Firefox in [[Safe Mode]]. If you don't have the issue while all of your add-ons, extensions, and themes are disabled, you can try adding them back in one by one until you find the culprit. You should look at the [https://support.mozilla.org/en-US/kb/Troubleshooting-extensions-themes Extensions and Themes troubleshooting guide ] and the [[Troubleshooting plugins]] article as well.
You could also try [https://support.mozilla.org/en-US/kb/Managing-profiles?s=create+a+new+profile&r=2&e=es&as=s#w_creating-a-profile creating a new profile].
Hopefully this helps!

When I try to create a new sync account using my email address, the response says it's alreay in use. I imagine this is a relic of my old foxmarks account. Is there a way to release that email account from the old version, or to reover the password?

I've gotten an iPhone, and downloaded the Firefox browser to it, and I'd like to sync the browsers between my iMac and iPhone. When I enter my email to create a new sync account, I'm told that it's already in use, but there's no option to retrieve my password.
Any idea how to get around this?

Try the options at https://services.mozilla.com/ and see if you can't recover the password.

FaceTime won't accept the password which I wrote down some time ago and doesn't provide a "forgot your password" option. And when I try to create a new account it tells me that my email is already registered. What can I do to revise my password?

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