FaceTime won't let me log in

Question

FaceTime won't let me log in
When I first got the Ipod Touch 4G about a month ago, I tried FaceTime with my kids and it worked fine. Now I tried to log in and keep getting "The user name or password ... was incorrect" My Apple ID is an email address and have changed the password three times without any luck with FaceTime, I even used their listed requirement for FaceTime password: Capital and numbers.... HELP!!!

Answer 1

67siia wrote:
FaceTime won't let me log in
When I first got the Ipod Touch 4G about a month ago, I tried FaceTime with my kids and it worked fine. Now I tried to log in and keep getting "The user name or password ... was incorrect" My Apple ID is an email address and have changed the password three times without any luck with FaceTime, I even used their listed requirement for FaceTime password: Capital and numbers.... HELP!!!
Welcome to Discussions, 67siia
(0) Because is worked once, you must change the password back to the one that worked initially.
The only alternative is to create a new iD and password and replacing the one that does not work with a fresh activation of FaceTime using the new info. If you need help, see this article:
  http://support.apple.com/kb/HE40
(1) Test to see whether the problem is the same when your "kids" invite you to FaceTime.
(2) Does "log in" mean you initiate a FaceTime call?
If so, you should not need to change anything because it worked before.
Try restarting (turning off and back on) your iPod. If you need help, see this article:
  http://support.apple.com/kb/HT1430
Then test again. If the problem remains, try from another location that offers known FaceTime-friendly wi-fi. Examples include Apple Stores or VARs and Starbucks. If it works for you at other locations but fails at home, restart your modem and router/wireless. If they are separate devices, wait for the modem self-test to finish before starting the next device. Then test again. If restarting does not help, you will need to troubleshoot your wi-fi. If you need help, see this article:
  http://support.apple.com/kb/ts1398
(3) If your problem remains, try "Restoring your new iPhone, iPad, or iPod touch from a previous backup." If you need help, see this article:
  http://support.apple.com/kb/HT1414
You might even want to consider restoring your iPod to "new" condition and then starting over on setting up your "new" iPod.
(4) If everything fails, and if you want to continue to try to resolve this yourself, post back all the new information you found while trying these suggestions. We will try to offer other suggestions based on the details in your reply.
(5) Alternatively, seek help in person from the "kids" or an Apple retailer.
Message was edited by: EZ Jim
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