Facetime won't log in
Facetime was working fine, but now when we go to gin in, it let's us get to the screen that says, People will call you using this email address, etc. We click next but it goes back to the Enter Apple ID page.
The passwords are fine and the apple id must be live or we wouldn't be on here? I recleicked on the verify email that apple sent as well and that confirmed that it had been verified before?
Any thought
PMD
ajg42794 wrote:
Welcome to Discussions, ajg42794
I just got the new iTouch 4 and I tried signing into Facetime and when i put in my apple ID and password it says "could not sign in. Please check your network connection and try again."
my wifi and internet work fine, and my date and time are correct, unless there is another network connection it's referring to, i have no idea what to do.
No, they are referring to the wi-fi connection you are using.
Sometimes turning your iPod's Settings > Airplane Mode ON and then back OFF will refresh the connection. If that does not help you, consider the following:
(1) If you have already verified that UP-n-P is enabled on your router, consider other troubleshooting suggestions here:
http://support.apple.com/kb/HT4319
(2) If your problem is not with a Firewall, troubleshoot your network itself:
http://support.apple.com/kb/TS1398
(3) One other thing that has helped many users is changing the iPod's DNS numbers
to Google's 8.8.8.8,8.8.4.4
You do this in Settings > Wi-Fi. Tap the to the right of your Network's name and enter the red info EXACTLY into the "DNS" line there.
Message was edited by: EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
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FaceTime won't let me log in
When I first got the Ipod Touch 4G about a month ago, I tried FaceTime with my kids and it worked fine. Now I tried to log in and keep getting "The user name or password ... was incorrect" My Apple ID is an email address and have changed the password three times without any luck with FaceTime, I even used their listed requirement for FaceTime password: Capital and numbers.... HELP!!!67siia wrote:
FaceTime won't let me log in
When I first got the Ipod Touch 4G about a month ago, I tried FaceTime with my kids and it worked fine. Now I tried to log in and keep getting "The user name or password ... was incorrect" My Apple ID is an email address and have changed the password three times without any luck with FaceTime, I even used their listed requirement for FaceTime password: Capital and numbers.... HELP!!!
Welcome to Discussions, 67siia
(0) Because is worked once, you must change the password back to the one that worked initially.
The only alternative is to create a new iD and password and replacing the one that does not work with a fresh activation of FaceTime using the new info. If you need help, see this article:
http://support.apple.com/kb/HE40
(1) Test to see whether the problem is the same when your "kids" invite you to FaceTime.
(2) Does "log in" mean you initiate a FaceTime call?
If so, you should not need to change anything because it worked before.
Try restarting (turning off and back on) your iPod. If you need help, see this article:
http://support.apple.com/kb/HT1430
Then test again. If the problem remains, try from another location that offers known FaceTime-friendly wi-fi. Examples include Apple Stores or VARs and Starbucks. If it works for you at other locations but fails at home, restart your modem and router/wireless. If they are separate devices, wait for the modem self-test to finish before starting the next device. Then test again. If restarting does not help, you will need to troubleshoot your wi-fi. If you need help, see this article:
http://support.apple.com/kb/ts1398
(3) If your problem remains, try "Restoring your new iPhone, iPad, or iPod touch from a previous backup." If you need help, see this article:
http://support.apple.com/kb/HT1414
You might even want to consider restoring your iPod to "new" condition and then starting over on setting up your "new" iPod.
(4) If everything fails, and if you want to continue to try to resolve this yourself, post back all the new information you found while trying these suggestions. We will try to offer other suggestions based on the details in your reply.
(5) Alternatively, seek help in person from the "kids" or an Apple retailer.
Message was edited by: EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1 -
Please help me my iPad won't log into the FaceTime app... Whenever I try to log into it the screen goes to the arification process then goes right back to the log in screen is there any way to fix this?
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Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
After update to Lion FaceTime won't Work.
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First, I recommend toggling FaceTime off and then back on:
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FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
If you continue to experiencing sign in issues with FaceTime, I recommend continuing with the following article:
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http://support.apple.com/kb/TS3970
Thank you for using Apple Support Communities.
Best,
Sheila M. -
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Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
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Launch the Console application in any of the following ways:
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Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
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Please do not indiscriminately dump thousands of lines from the log into this discussion.
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Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
My FaceTime won't connect. Every time I try to call my friend it says connecting. Then unable to connect. Or lost connection. And when I go to our FaceTime history it said "FaceTime answered on another device." What can I do to fix this problem? We always used to FaceTime. And now all of the suddenly we can't.
Apple has released a document which is reported to address the recent FaceTime issue.
http://support.apple.com/kb/TS5419 -
FaceTime and Messages log in error on Mac
FaceTime and Messages log in error on my iMac and Mac Mini. (OS X 10.8.2)
Getting a 'registration cannot be completed at this time message', but both worked fine before (when the iMac was in my office).
Both FaceTime and iMessage work on the iPad.
Running the home network through a near-new, still functioning Time Capsule.
Have logged out, tried logging in with a new Apple ID, and get the same result.
Help, please.Sorry, I'm at a loss...
Try Apple's Express Lane...
https://expresslane.apple.com/ -
Facetime won't work after Lion install... No mic from isight
After installing Lion on my 2010 mac mini, Facetime won't recognize my firewire isight mic. Video comes in from the isight, but it doesn't find it as an audio input choice. System preferences recognizes it and hears your voice, but not Facetime. You can Facetime with someone but they won't hear you. Skype still works fine on Lion using the same isight (audio &video).... tried resetting PRAM but still nothing... C'mon Apple.. Lion and Facetime need a fix here!! I've read others are experiencing same issue!!
In Lion, neither the previous version of FaceTime Version 1.1 (258) from OS X 10.7.1 nor the current Version 1.1.1 (262) from OS X 10.7.2 can use external iSight's Firewire mic.
The firewire iSight camera works with Lion's FaceTime, but the iSight's Firewire mic is not available for selection in FaceTime > Video. One alternative is to use another video chat app such as iChat or Skype. Both iChat and Skype can use external iSight's mic in Lion (and earlier Mac OS versions.)
More info and workaround suggestions are available here: http://discussions.apple.com/message/16216276
BTW - You are NOT addressing Apple here: http://discussions.apple.com/static/apple/tutorial/tou.html
We are just users like you trying to help others. You can send feedback directly to Apple via http://www.apple.com/feedback/macosx.html
You will not get a response, but you can be certain that the responsible Apple people will see your input for consideration in FaceTime product development.
Message was edited by: EZ Jim
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