FaceTime won't start because my camera is not switched on. How do I switch the camera on?  Am using Mavericks on a MacBook Pro

FaceTime won't start because my camera is not switched on. How do I switch the camera on?  Am using Mavericks on a MacBook Pro

You're most welcome, FlutePixzy!
FlutePixzy wrote: ... Apple Care netted nothing... Except they noted I have an older laptop...
If your older laptop meets Apple's published minimum OS X Mavericks: System Requirements, Apple technicians can make it work on your older laptop (if you decide that any service cost is worth the expense.)  If so, call Apple Care again and politely ask them how to proceed.   Ask to speak with a supervisor or manager if you don't get satisfaction.  Limit the discussion to your Mac's problem(s).
Your assessment of Apple's shortcomings are unlikely to help anything.
Technicians may need to inspect your Mac before they can give you an accurate service cost estimate.  There may be a separate charge for the inspection of your older Mac, so ask about that, too, if cost is an issue for you.
Message was edited by: EZ Jim
Mac OSX 10.9

Similar Messages

  • After installing the latest version of ITunes I get an error message that says this application has failed to start because MSVCR80.dll was not found.  how do I get Itunes to start working again?

    After installing the latest version of ITunes I get an error message that says this application has failed to start because MSVCR80.dll was not found.  how do I get Itunes to start working again?

    See... Unable to install or open > http://support.apple.com/kb/TS5376
    Also See this User Tip by turingtest2
    https://discussions.apple.com/docs/DOC-6562

  • TS1702 I have an app that appears to need to be updated. I clicked to update three days ago. It has started to update and will not finish. How can I delete the app while its in the middle of updating?

    IPhone 5
    I have an app that appeared to need to be updated. I clicked to update three days ago. It has started to update and will not finish. How can I delete the app while its in the middle of updating?

    Locked on an update can mean a couple of different things. So there are a number of things to try, but start with these.
    If you have a "waiting" icon, try tapping on the icon and see if you can pause the update/download. Of it pauses, tap on it again and see if it will resume.
    Try holding down on the icon until all of the icons on the screen wiggle. If the X to delete pops up on the waiting/stalled app -  tap the X to delete the app. Tao,the home button and the apps will stop wiggling.
    You can also try this and see if the downloads will resume. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • I was updating Firefox from version 6 to version 7, after updating I tried to open Firefox and the message I got is this: This application has failed to start because xul.dll was not found. How can I fix this?

    I was updating Firefox to the newest version 7.0.1 from version 6.0.2 I think it was, I clicked the restart Firefox button that always comes up after updating. It started updating and then Firefox never restarted like it was supposed to after it was done updating. I then tried to open Firefox and it told me "This application has failed to start because xul.dll was not found." I did have Firefox crash on maybe about 30 minutes or so earlier which bothered me because I have been using Firefox for years and never had it crash on me before but I didn't think much of it at the time it happened because I was able to go back onto Firefox and finish what I had been working on. A while later I checked for updates and updated. The first time I tried to update it didn't work though so I had to shutdown Firefox and reopen Firefox and start the update a second time. It was after the second time that when I tried to open Firefox I got that message about failing to start because xul.dll can't be found. I filed a crash report when my Firefox crashed. This would have been around 1am-2am in the morning that Firefox first crashed and then wouldn't allow me to open it after updating. I have a DELL laptop running the Windows XP operating system but the laptop is probably at least 6 or 7 years old. The laptop will no longer charge so I always have to have it plugged into an outlet. Both my laptop hard drive and my external hard drive give me messages that I am running out of disk space on my hard drive. I bought this laptop 6 or 7 years ago second hand so it could be even older. In short it's a piece of crap and it gives me all kinds of issues but I currently can't afford a new one, but I have never had any problems with Firefox and I use Firefox more than any other aspect of my laptop so it's really really bothering me. May you please help me fix it?

    Unfortunately I tried that and it didn't work. Thanks for the help though. I tried to uninstall and it said I couldn't because the file is corrupt or something, but I think I finally got it uninstalled and/or deleted or whatever, but now I try to reinstall/download it again from the beginning and I can't. No matter what I do I can not get Firefox working again. No matter how many times I try to redownload it. Any other suggestions?

  • After upgrading recently I got this message: "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." The music/video files are still on my MacBook Pro.  Is it because I'm still on 10.5.8?  How do I fix this?

    For your reference I’m using a MacBook Pro running 10.5.8.  Several weeks ago on a Monday I received an upgrade for iTunes. When Tuesday arrived I attempted to log in so that I could download the latest freebie song(s).  I was met w/this message: “The file ‘iTunes Library.itl’ cannot be read because it was created by a newer version of iTunes.”
    The music/video files are still on my Mac (I’ve verified that via Searchlight), but I’m unable to open the program.  Since I know that 10.5.8 is rapidly becoming prehistoric, could it be that the newest iTunes isn’t compatible w/this particular OS?  I’d like to switch up, but understand that the newest OS won’t work on a Mac of this vintage (6 years old).  In addition, my Adobe products (all CS2) won’t work w/anything newer than 10.5.8, so I’m reluctant to go to a newer OS (I just can’t afford the Adobe upgrade $$$ @ this point). 
    Is there any way to get a download of an “old” iTunes version?  If there were, I’d simply refuse any future upgrades until my personal economy allows me to stop working as if it were 2006.  Please advise, somebody!

    I don't know how you received an upgrade for iTunes.  You make it sound like it was sent to you.  At most your computer will tell you of a new version and you tell it to download it and install it.  However, a computer will not do this for a version which is incompatible.  iTunes 10.7 came out a few weeks ago but your computer would not notify you and even if it did, 10.7 would refuse to install on your computer.  So this part isn't making a lot of sense.
    Two ways to get the 'newer version' message.  One is to open your library on a computer running a newer version, and then try to open it with an older version.  Usually happens when the library is on an external and used with multiple computers.  The second way is if you have multiple versions of itunes installed on your computer.
    The newest (and likely the last) iTunes for OSX 10.5.8 is iTunes 10.6.3 which has been out for quite a while. 
    iTunes 10.6.3.25 - http://support.apple.com/kb/DL1575

  • My iPhone 5s camera is not working. When I click on the camera it just takes me back to my home screen

    Camera will not work, just goes back to home screen when I click on the camera icon

    Hello there, Sclawson4.
    The following Knowledge Base article provides some great steps to try when an application isn't performing as expected:
    iOS: Understanding multitasking
    http://support.apple.com/kb/ht4211
    If an app doesn't respond to your input, or doesn't perform as expected, do the following, testing after each step:
    Check for app updates.
    Force the app to close.
    Restart your device.
    Update your iOS device.
    Learn more about troubleshooting apps.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I have a cam on my mac book but it is desactived and i have a zip named cam desactived on my desktop how i can active the cam i have a mac book 10.5.8

    What i can make for reactive the web cam in the mac

    In this zip i have two item first
    -Apple_iSight.kext
    And
    AppleUSBVideoSupport.kext
    where i place they item ...

  • Bridge CS3 (Windows XP) fails to start because Symlib.dll was not found

    Bridge CS3 (Windows XP) fails to start because Symlib.dll was not found? How do I fix this? I've re-installed and the auto updater has run...I even downloaded and ran the patcher application? By the way Bridge CS3 doesn't show up in the CS3 program list in the start menu but it is installed in my program files - I've tried launching it directly from there as well. Bridge CS2 is operating just fine.
    Update: I installed and ran the Adobe Support Advisor, resulting in - Issues: "The module found no solutions to report for the selected log file."
    I tried to package the report and the error read: "The size of the package is too large to be handled with the current configuration! Please contact Adobe Support for additional information."
    I opened a web based report/case number at the Adobe Support Portal about the missing Symlib.dll (including the Adobe Support Advisor error). Their response was: We regret to inform you that complimentary support for your product is not available and/or has expired.

    Did Bridge work before? If so, reset preferences by holding down the Ctrl key when starting Bridge. If successful you will get a Reset Window, choose all 3 options.

  • When updating my itunes up came: itunes won't start because MSVCR80.dll is missing - try reinstalling.  Where the file went I have no idea but, if I re-install will I lose all my purchases?

    When updating my itunes on my PC (Windows 7) this message came up:  Itunes program won't start because MSVCR80.dll is missing.  Try reinstalling to fix this problem.
    If I re-install, will I lose all my downloaded songs and other data I've accumulated over time?
    Thanks!!

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall press on)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • Itunes update would not install due to an error, now itunes won't run and I get this message when I try to launch itunes: "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem"

    itunes update would not install due to an error, now itunes won't run and I get this error message when I try to launch itunes: iTunes.exe - Unable to Locate Component "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem."
    I'm on a Dell PC running Vista Home Premium.
    HELP!!!!!!!!!!!!!!!!!!!

    try removing all itunes and all other apple program
    follow this link for more info. http://support.apple.com/kb/HT1923
    reboot ur window after uninstalling
    after that download the latest itunes setup and install.

  • TS1717 My itunes won't open - it says: 'The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem' I have tried un-installing then re-installing itunes and I still get the same message??

    My itunes won't open - it says: 'The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem' I have tried un-installing then re-installing itunes and I still get the same message?? Can anyone help?

    I have the exact same problem.
    I have uninstalled the program, rebooted and downloaded the update again. Same problem, same message.
    Please, where is that missing MSVCR80.dll? I don't remember misplacing it.
    I'm a Windows 7 user.

  • TS1717 itunes won't start because it says the folder was made in newer version, what should be done?

    itunes won't start because it says the folder was made in newer version, what should be done?

    If you haven't deliberately tried to downgrade iTunes then it is possible the library is corrupt. This approach should work.
    Empty/corrupt library after upgrade/crash
    Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
    See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
    When you get it all working make a backup!
    tt2

  • Iphoto won't start. photo won't start because I need Library Upgrader? where can I get I as don't have the original disc.

    iphoto won't start because I need Library Upgrader? where can I get I as don't have the original disc.

    Sounds like you have a damaged library7  To check launch iPhoto with the Option key held down and try to create a test library. If you can import a few photos.  If that works then your original library is damaged so make a temporary, duplicate copy of the library and try the three fixes below in order as needed:
    Fix #1
    1 - delete  the iPhoto preference file, com.apple.iPhoto.plist, that resides in your Home/Library/Preferences folder. 
    2 - delete iPhoto's cache files that are located in your Home/Library/Caches/com.apple.iPhoto folder. 
    3 - reboot, launch iPhoto and try again.
    NOTE: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding the the Option key.  You'll also have to reset the iPhoto's various preferences.
    Fix #2
    Launch iPhoto with the Command+Option keys depressed and follow the instructions to rebuild the library.
    Select the options identified in the screenshot. 
    Fix #3
    Using iPhoto Library Manager  to Rebuild Your iPhoto Library
    Download iPhoto Library Manager and launch.
    Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
    Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
    In the next  window name the new library and select the location you want it to be placed.
    Click on the Create button.
    Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
    OT

  • When opening I tunes message came up saying I tunes failed to start because MSVCR80.dll could not be found  Reinstalling the application could fix this problem   What do I do now?

    When opening I tunes - message came up saying I tunes failed to start because MSVCR80.dll could not be found - reinstalling this application could fix this prolem.  What can I do to fix - do not want to lose all my music

    Hello MMsole,
    The following article provides steps that can help get iTunes back up and running.
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Cheers,
    Allen

  • HT1926 My itunes won't open because it says "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem" Can someone help? I don't want to delete it altogether due to needing the phone backup

    I was given notification to upload the latest version of itunes recently, so I clicked installed. However it has since corrupted my itunes and I get the error message:
    "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem".
    In poor timing, I have also accidently damaged my phone and have a new one to restore it to an old back up.
    It is because of this I am reluctant to completely delete itunes off my computer and start again for fear of losing my back ups.
    Is there another way to fix iTunes so I can open it again?
    Thanks

    Hey I finally got an older vesion of itunes to work!!! 10.7  x64 for windows 7
    After uninstalling all apple products even  quicktime
    I had to delete everything from (program files, and program  files x64, program data,)
    And all downloads from apple, and I went in to search deleted  other stuff from apple, and itunes
    But definently not my itunes library and Playlist
    Down loaded 10.7 x64 for windows 7, but checked (do not start  when done)
    Then I emptied my recycling bin and restarted my  PC
    I ran geek tech tool box same as reg cure pro, also PC Tools  registry cleaner, and CC Cleaner
    Then I emptied my recycling bin and restarted my  PC
    And wallah... It finally works, and I Love the older version  anyways.
    Easier to download and transfer  music!!!!!

Maybe you are looking for