Facetime works in one direction

My friend can call me on facetime but when I call her back it says "person is unavailable". I put her name and email into address book. I notice that when she calls me it says her email address and not her name.
What steps can I do to troubleshoot

royalsu wrote:
My friend can call me on facetime but when I call her back it says "person is unavailable". I put her name and email into address book. I notice that when she calls me it says her email address and not her name.
What steps can I do to troubleshoot
Welcome to Discussions, royalsu
In any order you think might be best for your systems:
• Double check spelling/typing in your address book
• Each test with other FaceTime user to find which has the problem with everybody
• http://support.apple.com/kb/HT4319
• Test calling and answering from other wi-fi hotspot (computer store, internet cafe, etc.)
• Go back home and ask friend to test call and answer from other wi-fi hotspot
• If one works at alternate locations but not at home, troubleshoot wi-fi:
http://support.apple.com/kb/TS1398
Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1

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