Facial Recognition with scanned photos - Elements Organizer 11

My facial recognition works fine with my digital photos but not my scanned photos. It used to work a couple of weeks ago but the power was turned off and my computer was turned on at the time. Im not sure if that has anything to do with it but thought Id throw it out there. I am running the program on my mac.
Thanks for any help you can give me!

Please try renaming last files mentioned in hierarcy:
C:\Users\suresing.ADOBENET\AppData\Roaming\Adobe\Elements Organizer\11.0\Organizer\psa.prf
peoplestatus.dat file present in your catalog folder (location can be found from Help->System Info)
and click on 'add people' button.
~Andromeda

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