Factory boxed Apple usb cable wont fit in 4S

Hi,
I recently purchased an iPhone 4S while overseas. In the box it came with ear phones, usb wall charger and a usb cable.
The end of the usb cable that is supposed to fit into the iphone won't fit in. On closer inspection I found that one of the two "prongs" doesn't spring back in to allow the charger to slide into the iPhone.
I am looking for advice on what to do. Is this a common problem or has anyone ever encountered it before? Can/should I force back in? I've tried to but worried I will damage it.
I can't bring it back to the store I bought it from

Thanks,
I looked around on the apple support page. My iphone was out of the initial 90 day free tech support but still covered by 1 year warranty.
Not only did they call me, but they are sending me out a replacement for free
(initially on the call they wanted me to return it but due to an error they decided to send it for free)
Appreciate the help!

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Factory boxed Apple usb cable wont fit in 4S

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