Factory recovery disks problem

I failed to create a set of factory recovery disks on my computer. The software said "unable to find files for recovery media".
My Q: has 9.25GB files. It seems all the files are here. But I can't create the disks.
Is there anyone having the same problem?
ThinkPad W520: i7-2920XM, 4GB*2, 500GB(7200RPM), Quadro 2000M, 1920*1080

Interesting...... I was just checking my system and the SYSTEM_DRV partition has no drive letter, but that may be due to the fact that I cloned the system to the SSD many months ago. I'm going to place my original HDD temporarily back into the unit to see about the labeling. I don't recall having any issue with burning the recovery media when the system was new. I'll post back with my findings.
Update: System_DRV has no drive letter either on the original HDD.
W520, i7-2820QM, BIOS 1.42, 1920x1080 FHD, 32 GB RAM, 2000M NVIDIA GPU, Samsung 850 Pro 1TB SSD, Crucial M550 mSata 512GB, WD 2TB USB 3.0, eSata Plextor PX-LB950UE BluRay
W520, i7-2760QM, BIOS 1.42 1920x1080 FHD, 32 GB RAM, 1000M NVIDIA GPU, Crucial M500 480GB mSata SSD, Hitachi 500GB HDD, WD 2TB USB 3.0

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I run into the same problem with fresh installation of W7 Pro on T530 with 1TB samsung disk.
This solution worked for me:
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“Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer.”
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2.    Then go to the folder c: /Windows/SoftwareDistribution and delete all of the files and folders.
3.    Then go back to Services and restart the Windows Update service which will recreate all of those folders again.
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T430s Recovery with Factory Recovery Disks

Hello,
I have a T430s. My original hard drive is dying so I got a new one. Before swapping the hard drives, I created the factory recovery disks (1 "boot media" + 3 "data media"). After installing the new hard drive, I boot with the first DVD (the "boot media") and it only goes to the system image option. It tells me to insert the last DVD of the system image, but obviously I have the factory recovery disks, not a system image disk. So it doesn't recognize any of the three data DVDs as the "last DVD". There is no factory recovery option, it only goes to the system image option. How can I restore to factory settings with my DVDs on my new hard drive? Do I have to use a CD/DVD to boot into R&R somehow, and if so, how?
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There is no "full recovery " option. Do you mean to say factory image recovery instead?
When you run a recovery, make sure that you connect the usb recovery media to a usb 2.0 port if one is available.
Please identify your notebook with its complete product number or name.
1. The full Model No. and Product No. of the notebook - see This HP web document if you don't how to locate the model number and\or product number.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
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Can't load Vista from factory recovery disks?

I have an X200 running XP. The X200 was delivered with XP installed and Vista recovery disks. I wanted to see how Vista performed so I decided to load the Vista from the factory recovery disks. There are 3 disks...Disk1 Start Recovery Disk, Disk2 OS System Recovery Disk, and DIisk3 Applications and Drivers Recovery Disk. I have an external Lenovo DVD drive and the BIOS is set to boot from this first.
I placed Disk 1 into the drive and rebooted. The system loaded and the Rescue and Recovery program came up, did it's thing, and asked for Disk 1 to be inseryed. Well, Disk 1 was already inserted but I ejected and re-inserted it - it said this was not the correct disk. So, I figured Disk 2 might be "disk 1" in this context but it didn't like that one either coughing up the same incorrect disk message. So, only disk 3 is left so I tried that too, same results.
OK, what am I doing wrong or might Lenovo have include incorrect disks.
Any help is much appreciated.
thanks
*Smith & Wesson...the original point and click interface*

There is a chance that the discs included is not suitable for your model type or the discs itself are bad, call Lenovo and ask for another set.
Message Edited by lead_org on 03-11-2009 12:50 AM
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Lack of Factory Recovery Disks option - from where download setup file?

Hi,
I have just installed new OS (Windows 7 Pro) on my T420. Unfortunatelly I cannot find proper URL to download software like this below:
That is well known Lenovo ThinkVantage Tools board. In previous pre-installed OS I got it, but now after new OS installation, I did not managed to download Factory Recovery Disks module (cannot find it)... So my question is - where can I get it? And how can I get view like on the attached screen?
Another thing is thinkpad icon in devices view in Control Panel. On previous installed OS I had nice T420 icon, now ordinary pc icon instead. How can I change it?
And finally, I had also a Recovery Partition. Now I do not remember what I have done in order to have it in previous pre-installed Windows. Could you please explain it to me?
Regards,
Marcin
Solved!
Go to Solution.

Thanks for the newest update. If I understand what you are saying:
(1) The SSD has plain jane windows via a windows install. and runs fine. I ASSUME you copied personal files (pics, quicken) from the old HDD to the SSD.
(2) The old HDD is now in the ultra bay/usb serving as a 2nd drive to hold data. Did you ever reformat the old HDD to make it a true blank 2nd drive? ie, did you remove the ability of old HDD to act like a bootable lenovo system?
(3) Your new plain jane SSD have no Lenovo products, and No Lenovo service parition.
==
It the above is true great!!. If the old HDD is a bootable Lenovo windows, down the road, I would copy loved data from the old HDD to external USB, DVD, or to SSD. Reformat the HDD to make it a true data only HDD, then copy loved data to it. Having a bootable HDD and SSD, dual boot, makes for a mess.
If you installed RNR on the SSD, all the files are stored on the C drive of the SSD. The boot stuff is changed around. It is bootable to bring up standalone RNR via PF11.. It will "act" like standalone RNR on the old system. The factory recovery option will Not be available, since you have no Lenovo recovery partition.
Your blue button wont work, big deal.
===
I had the same issue going from vista to win7.
I have 2 hdd, C drive(vista) and (D) drive(data). I always order my systems with two HDD, simpler.
I had to disconnect the D drive during windows install( windows from best buy) to prevent a mess. Windows chooses 1st found. Do no destroy my D drive thank you. When shipped from the factory, the service partion was on 320GB drive, 160 GB drive was empty. I wanted it the other way.....(fixed, call the support center and get recovery disk set).
Thus my windows win 7 install erased my 160GB drive(choose the erase option). a 160GB drive with a Vista Lenovo drive and say, windows install, Replace the C drive only, will create a mess, the Lenovo vista recovery partition is left). It will boot, but RNR will not install (win7 with Vista recovery).
===
Take SSD plain jane windows. Download System update, not much will change. Download RNR(you did this) . You took a RNR backup to DVD or USB. You created a RNR BACKUP to DVD? great! This 1st DVD is standalone RNR boot rest of the DVD's are data. Last DVD is called FINAL and contains the Index file to recovery the SSD.
==
You can now recover your SSD should it burn up. You have no NEED for a Lenovo factory recovery set nor a Lenovo service partition.
Down the road after your make the old HDD a data drive, backup using RNR to old HDD,a data drive. This is called SECOND in rnr. backup weekly.
I backup weekly to Second. I NEVER back to LOCAL(the C drive)
I backup using RNR monthly to external USB-HDD. (not a memory stick). 1TB usb-hdd, $65 or so at best buy(on sale). BUT format it first, diskpart set active. RNR adds standalone bootables to the usb-hdd,. But it may not boot if the USB is not preformated and set active. This is covered in another post.
I backup using RNR every 6 months to DVD.
I use other software, www.nero.com to back up personal data, daily and monthly.
==
Hopefully we are on the same page now. Provide feedback if lost.

[X301] Create Factory Recovery Disks

I have an X301 with Windows XP Pro (purchased 10/2008) as it's base from factory. I would like to create the factory recovery disks but I would like to create it on a USB flash drive as my CD/DVD drive is not working. I do have the Factory recovery CD/DVDs for Windows Vista that came with the unit but I do not want to install Windows Vista. I still want Windows XP Pro. I have gone through the Create Recovery Media, the program never gives me the option to save it to a USB flash. I have searched the forums and have seen the option for the X301 with Windows 7 installed. Is this not possible for Windows XP Pro? All of the Lenovo System Updates are updated. Anyone have any ideas? Thanks Mark

Hi and welcome to the forum!
Give support a call, in situation like this they usually ship free recovery discs.
Keep us updated.
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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Use "Factory recovery disks" or "Rescue & recovery"?

I'll be upgrading my T520 from Windows 7 to Windows 8 (clean install) and want to create a full, restorable backup of my system first.
I'm confused about just which method to go with. In Control panel, there is a "Lenovo-Factory recovery disks". And then there is also Rescue & Recovery, which I just installed.
From the online instructions, it looks like with R&R, I can select either the OS and/or Data. If I select OS, is this the same as running the Control panel item, Factory recovery disks??
I will probably create the OS backup media separate from the Data media anyway, since I want to copy the data over to my clean install of Windows 8.
Thanks!

The Recovery Disks are a must have do burn them to DVD's (3 - DVD are burnt). These 3 DVD allow you to reinstall the the Windows 7, tools drivers etc to the state it came from the factory. It becomes clean start as you originally got it. They maybe also used to boot into for the repair console but I am not certain as I haven't tried it myself.
Now having said that which should be clear. You want an IMAGE of the DRIVE which includes 3 partitions. One is no good since Lenovo boots via Rapidstart via "System_Drv" partition. If you look in Disk Management you'll see that is the active boot partition. You need it and the Windows partitions a minimum. But that leave the Q drive omitted.
Few people take into account that even though they have a backup of the HD they DON'T have the means to read it to put it back. Its fine if you just going to over write a working system from the backup but not it the application or tools are missing. Acronis Trueimage is OS independent and allow for a Boot CD to be made for those situation in which you can restore a HD, a partition or even folder and files from the same backup. This is what you'd want or something equivalent and 100% that you'll have access to it afterwards. I doubt you'd be able to easily do all this will R&R and there is no way to verify that in advance. Many time the backup is no good and you're SOL. Trueimage can verify the image file created that its good if you which so you know. You can create as many images as you wish over time and typically place on an external drive. Do so via the eSATA port is very fast while USB works but slower.
I trust this will have answered and/or enlightened you plan. Bottom line at the end of it all. You want to be 200% sure how to do the image restore from a unbootable HD. If you can't then the damm R&R is false security and useless tool. I don't use and don't trust it period. Some people sure have rebuilt an SSD with it but that's no the same thing or as easy.
You may want to read some of the Window 8 pre threads since you're be installing over Windows 7 as the upgrade requires.
Good luck.
PS: You are smart to ask now rather than like many after they've destroyed the original software and no clue how to recover and go back. Expect stuff not to work as it does under Win7 Lenovo has a lot to catch up on for their tools and drivers before its solid packages. That's my opinion.
You could buy another HD and just swap it and do a clean install but would likely require a retail Windows 8. There does not seem to be a way to install it yet without the Windows 7 being available for verification before the upgrade DVD will install. Then its as drive swap to go back again.
T520 Model 4239 Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz
Intel Sandy Bridge & Nvidia NVS 4200M graphics Intel N 6300 Wi-Fi adapter
Windows 7 Home Prem - 64bit w/8GB DDR3

Factory Recovery Disk

May I know there is a way to create more than one Factory Recovery Disk?
Below is my current situation:
As soon as I bought my new thinkpad edge, I created Factory Recover Disk and saved it into my external drive ( not into DVD).
Unfortunately, my external drive was crashed. I tried to do Factory Recover Disk but the message showing that we can only have one copy of the Microsoft Windows Operation.
In my unfortunate situation, what should I do?
Thanks,
AMT

Hi,
from the law perspective you can ave only one copy of the OS, that can be crated from our system.
In csae your system is not that old, you can call support and ask for a set of recovery CDs.
Or maybe if you have some other system and the recovery CDs from that one, then you could use those and recover your system
Let me know the options, that you have.
Cheers

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I just purchased a ThinkPad x100e and performed a Factory Recovery disks to an external USB hard disk and now I am trying to the same to a CD set but it will not let me. The message is “you already have a Factory Recovery CD set, you can have only one copy”. Anyone know how to bypass this?

EB wrote:
In the event of a need for recovery, I will first need my recovery copy of Vista (first set), and then upgrade to 7 with the original 7 upgrade disk to restore the system.
You can do clean install on system with no OS from the Lenovo Win 7 upgrade media, so you don't need to recovery Vista first. Lenovo and Microsoft wont tell you how to do it but a few minutes with Google should provide several descriptions.
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You can purchase replacements from AppleCare:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.
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Recovery Disk Problem - Receiving the correct disks.

Hardware: HP Envy Ultrabook 4-4043cl, 64 bit, OS Win 7
Problem: Two months ago I had ordered and paid for the recovery disks for the above laptop computer. This order was made online. Within five days, I received three disks which turned out to be the incorrect disks for my model of computer. Since then I have made four requests (phone calls) to HP Tech Support for appropriate disks. I supply the original order information and appropriate data about my laptop. These requests take approximately twenty minutes to complete. Each time I have been told that the correct disks will be sent immediately. However, I have yet to receive the recovery disks. During the last request, I asked for a confirmation number and a estimated date of delivery. The support person stated that they do not supply that information. However, the support person stated his supervisor would be informed and I would received a phone call from this supervisor. The call never came.
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Sorry for walking you through steps you have already tried, that I was not aware of. It struck me odd that no Windows disk would boot and/or could see or read the hdd and I was hoping to get to a solution to that.
The fact that Recovery Disks state the drive is unreadable is not the normal message you get when having wrong set..they usually give a message that the machine is not supported by the disks or something very similiar. I take it that you are still getting that message after prepping with Cyberlink utilty cd?
I have no immediate way of helping get another recovery set but have requested help from an internal source. You should be contacted via PM message here. To access your PM box you must be logged in and can then click the little icon at top right of this page.
Good luck!
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Hi guys,
I have ordered the recovery disk, and now I am trying to reinstall my system.
What I don't get is it is written on the envelope of the DVD, that "You will lose all the data on the hard disks".
And after starting the installation it asks again, if I am sure I want to start it, because I'll lose all my data.
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Please tell me it won't delete the data from the other partitions!
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Those files are missing upon the creating of the Recovery Media . you can order a new set of media
(Everyone was new at one point)
You wanna say thanks ?? click the white star on the right side >>>

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Hello, new 520 owner here.
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Thanks for the suggestion (or better, the idiot slap) ... you made my morning ... lol ...
I was trying to be the newer more polite and logical Thor. Only use the hammer when it's really needed.

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