Factory reset for the MEX-BT3100P

How do you do a factory reset for the MEX-BT3100P car stereo.
I've messed up something and can't get any sound, although it still beeps.  There is no reset button on the back, and a long time ago I had a sony rep explain to me the steps involved in doing a factory reset (some buttons to press) but can't find where that info is now.  I can't find it anywhere on the site, and it seems online chat and telephone support can't answer my question either.  Oh where oh where is that rep that I talked to so long ago?
hope someone has the answer.
thanks in advance.

ok, so it seems that pressing DSPL and the BACK/MODE buttons for more than 2 seconds resets it, and it brought it back to demo mode...
My CD still doesn't want to play though, so it must be a different problem I'm having... I can hear it boot up, and the timer starts to go suggesting that the song is playing, but no sound is coming out at all... 
When I turn off the bike, the stereo beeps at me telling me not to forget the faceplate, so sound is capable of getting throught the speakers.  Anyone have any idea what I"m doing wrong?

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    That is a really irritating solution. Is that really all you can do??
    I do not have my cable at home, and I am having the same problem. I am without a phone for at least the weekend. 
    There is no way to factory reset through the device?? Old blackberry devices had this. 
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