FACTORY RESET HELP

okay guys i need major help! i recently bought an iphone4 off craigslist. its telling me i have to enter the previous owners information into it, in order to get in and set it up. IS THERE ANY WAY I CAN DO A COMPLETELY RESET ON IT WITHOUT GETTING INTO THE PHONE? i cant get ahold of the person who sold it to me and i dont want to just throw the money down the drain! PLEASE HELP!!!!!!!!!!!!

This is the antitheft feature that users have been requesting.  You cannot restore the phone without knowing the previous owners ID and password.  That phone is useless to you.  There's absolutely nothing you or Apple can do.

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  • Macbook factory reset help.

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    Hi,
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  • I brought a i phone 4 second hand but i have done a factory reset and its asking for the apple id and password thats not mine i have contacted the seller and i was told that they have removed it from find my i phone please help

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  • I baught second hand iMac and having trouble to reset to factory setting Help pls

    I baught second hand iMac and having trouble to reset to factory setting Help pls

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  • My ipod screen wont slide to unlock and i have just reset it to factory settings, help!

    my ipod screen wont slide to unlock and i have just reset it to factory settings, help!

    Seems like a hardware problem.  An appointment at the Genius Bar of an Apple store is in order.

  • Help Factory Resetting!!

    Hello, Recently i have tried to factory reset my Compaq Pressario PC SR5710Y. Every time it gets to 48% a message appears saying "error 1005. If the error persist contact HP Support" and im wondering what can i do about this problem.

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  • HT6114 I need help hacking into my ipod i forgot the password and i cant factory reset it because the power button is broken?!

    I need help hacking into my ipod i forgot the password and i cant factory reset it because the power button is broken?!

    If your iPod Touch, iPhone, or iPad is Broken
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    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
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  • I have an itunes icon and a usb cord on my screen... cant switch phone on HELP... i have an iphone 4s.....how do i do a factory reset if it wont turn on at all :(

    i have an itunes icon and a usb cord on my screen... cant switch phone on HELP... i have an iphone 4s.....how do i do a factory reset if it wont turn on at all

    I'd say you have a better chance of not loosing anything if you connect to your home computer-- but it's not certain. Yeah, I'd imagine it's very frustrating. I'm surprised Apple allows these huge updates outside of iTunes.

  • So i did factory reset, now error 213:19 shows up and i can't open it. Please Help

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    See if Error 213:19 | Problem has occurred with the licensing of this product resolves your issue.
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  • Having issues with my new iphone6 wants factory reset, but icloud is grayed out, Need help!

    I am having problem with the imessage, facetime and icloud.  Facetime and icloud and completely grayed out right from the setting.  As to the under the "Messages" setting, iMessage is grayed out too.  I tried to use the "reset all settings" function on the phone, but I forgot my restriction code.  So I want to use factory restore on itune to restore my iphone, but it needs me to go to icloud setting to turn off the "find my iphone" before I can use the restore iphone.  But I can't access the icloud with the phone, since it's been grayed out.  Now I am stuck.. Please help!

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  • Factory reset problem lumia 925 HELP NEEDED!!!

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    Check out this article, it may help you:
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