Factory Reset, hpeprint email setup

Hi, I used to have my username linked to my printer but had to do a factory reset and
everything was cleared. I had to to do the webservice setup again and now i can not use
the user name I was using.
How to user my oringal username instead of creating a new name for the email address.
Thanks

Hi there, if I understand you correctly you had customised your printers email address but then subsequently had to remove and re-enable web services on the printer. If so then unfortunately the customised ePrint email address will not be available to use any longer and you will need to use an alternative name if you wish to customise the current printer email address.
Best.
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I am an HP employee.

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Factory reset Macbook Air setup

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Email setup solution required please?

Hi, new to blackberry and done a silly thing when setting the phone up, pressed I want to use a work email with a blackberry Enterprise Server. Ok, I admit it, I am an **bleep**, but the question is how can I reset this email setup please. Any help would be gratefully recieved.
Many thanks.

Well, even if you did press that you were on a Enterprise server, and you are not, nothing should have happened since you can't be activated on one.
You need the Personal Email Setup option icon, do you have that?
Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
You must, in order to get the RIM push email functions you are looking for, as well as addtional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.
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Help!! please email setup requesting enterprise activation after factory reset

after i did a factory reset i notice my email set up is requesting enterprise activation email and password i don't have either so now my email setup can't work unless i do it and my native browser won't connect and blackberry protect won't work. i registered the blackberry thru hosting and i got your blackberry is registered but i can't get the other apps to work since i need the enterprise activation.

i got the phone from ebay so i don't know if it's on BES and as far as a blackberry data plan i have verizon prepaid and i activated the phone thru them with no problem and i signed up for BIS with no issues but i don't remember the password to get the service books sent to my phone. the phone just stop working a couple of days ago i have had it since october with no issues until now. the first thing i notice was i stopped getting email and it said my service was blocked so i did a battery pull that didn't work. then i did a security swipe and now i can't access the email setup or the browser and it says that i don't have a data plan needed to use it which i don't get since i have had no problems since october. i was told on by someone that maybe i was over my data but i just looked and saw i wasn't and it rolled back since i paid on the 24. this is like the 3rd incident since switching from post paid to prepaid it is making me want to switch carriers

Factory reset OfficeJet Pro 8600Plus ePrint setup won't accept original email account

HP OfficeJet Pro 8600Plus
Windows XP Pro
Factory reset on printer
Had to do a factory reset on the printer. When setting up ePrint again, I put in my email address and it says that it's already in use. The ePrint website assigns a non-sensical email address to the printer. How do I get it to use the original email address without giving me an error?

Hi,
I afraid you will not be able to use the previous email address.
Any ePrint address unassigned from a device is ocked and cannot be used by any user for a 6 months period due to security reasons.
You may follow the steps below to select a new customized ePrint address:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02940150&cc=us&dlc=en&lc=en&product=4323648&tmp...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

I HAD TO DO A FACTORY RESET ON MY COMPUTER AND HAD TO DOWNLOAD FIREFOX AGAIN BUT ALL MY PASSWORDS AND EMAILS ARE GONE PLEASE HELP

i had problems with my computer so had to do a factory reset downloaded firefox and all emails and passwords are gone i am new to this and didnt know how to back them up i need these emails and passwords back

If you've reset your Windows setup by doing a factory reset and you didn't make a backup of the personal data in the Firefox Profile Folder before doing this then I'm afraid that all data that Firefox stores in the Firefox Profile Folder is lost.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
You should regularly backup your personal data in Firefox to guard against such issues.
*http://kb.mozillazine.org/Profile_backup
*https://support.mozilla.org/kb/Backing+up+your+information

Trying to clear unread emails shown as a badge next to mail icon, have done network reset and now a complete factory reset and checked server. Any other thoughts on clearing these ghost emails??

Trying to clear unread emails shown as a badge next to mail icon, have done network reset and now a complete factory reset and checked server. Any other thoughts on clearing these ghost emails?? Also can we get our old keyboard back that shows lower case and upper case?

Understood, the difference with iTunes being that Apple doesn't (currently) require you to enter any account info on the device until you try to purchase something from their store. Initial setup is just a connection to the iTunes software and you're good to go.
While I understand that RIM wishes the account to be defined, they also need to be aware that doing so during the initial setup without proving an option to do it later, while failing to provide any means to change it afterwards (short of a device wipe) doesn't always suit the the situation. Hopefully they'll be reviewing the forums to gather feedback that they can incorporate into future software updates.
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My husband used my icloud, apple ID info on his iphone 5. we have tried deleting with no luck. Ive done a factory reset and still it won't delete his email as icloud on my phone now.

We accidently set up my icloud email and apple id on my husbands new ihpne 5. Now on my Iphone 5 I can't get rid of it. I have deleted the account - nothing. I have done a complete factory reset and nothing!
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HI,
It may pay to bookmark this page.
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Turn off router for 30 seconds and on again; try connecting again when router is ready.

Factory reset issue on Slate 21: "Unfortunately, setup wizard has stopped"

I tried a factory reset via menu+vol- and got stuck after wifi/ethernet selection.. wait a sec... message. It keeps on aborting after that giving me the "Unfortunately, setup wizard has stopped" message. It goes on on a loop.No more slate 21!..Does anyone have a fix for that?

Hey , Considering your post here http://h30434.www3.hp.com/t5/Android-Tablets-e-g-HP-Slate-7/Slate-21-s100-Pro-Android-4-4-2-KitKat-Problem-with-launcher/m-p/5180203#M22927 it looks like you rooted and installed a custom ROM on your device. HP does not support custom recoveries and ROMs. You will need to seek support from a third party. If you re-locked your device and restored the default recovery (which I don't believe HP offers, only the image, so you'd have needed to make a backup manually) I may be able to make some suggestions. It's also possible that you bricked your device. Thanks.

Password RESET for accessing BB email setup

Hi there, I have lost a password for accessing setting up email , I need to reset it please what happened I have found this opt on BB email setup to connect to a PC to setup email rather than a handset, I said OK, I set up a user word and password, now I forgot the password, which means I can't enter setup for my email on the handset I need urgent help please Warmly, Michael PS my email: <removed>
MOD EDIT: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Hi and Welcome to the Community!
I cannot tell for sure from your description which of these applies to you...
If this is your independent BIS (BlackBerry Internet Service) credentials, then you simply need to ring up your mobile service provider as they manage your BIS account for you.
But, if your provider has merged (as they all are doing) your BIS credentials into your BlackBerry ID account, then your challenge is greater. Start first with these please:
KB28685 How to reset the BlackBerry ID password using the password recovery question
KB24157 BlackBerry ID lockout behavior
KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
KB26361 How to change or reset the BlackBerry ID password
KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).
As a last automated resort, and only if you have the original email you received when you originally created your BBID (it cannot be regenerated), then it should contain a link to actually now destroy your BBID. Then, you create a new BBID, but using the exact same credentials (username, email address), and it is supposed to relink all of your prior BBWorld records (purchases, downloads) and allow you to continue on.
However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances:
If you have no AppWorld records, BBM Contacts, etc. that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
But, if you do have AppWorld records, BBM Contacts, etc. that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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E75 email setup problems with 210.12.15

Corporate email and gmail have worked fine for a year, but after 210.12.15 upgrade started first to have synch problems. After shutting of the E75 it now loses email setup information and just keeps asking passwords. I have tried resetting to factory defaults and restoring phone data, but still not able to sync email. Trying to setup email from scratch also gives error message in the beginning and is not able to connect to the server. 210.12.15 included changes to the email software, so it is the obvious candidate, but I haven't seen any other people with the same problem?
80's user

Hi,
after repairof keyboard, E75/ FW 210.12.15 was installed. I've not only problems connecting to my home WIFI network for checking mail (MAC filtered and with WEP key), I also can't connect to Internet thru this WIFI network. Checked with another open WIFI network and did not succeed either.
I've indeed noticed changing some settings were not stored.
Aonther thread mentions FAT of memory card corrupted, letting E75 reboot spontanuously. Formatted my microSD card. Still rebooting unexpectedly.
I find it strange this version is not on official Nokia support site.
Hope we can find solution.
Stefan

No Email Setup Option

I'm in the process of transferring my wife's cell service from a Curve 9300 to a Torch 9800. Everything works ok except for the email facilities.
When I go into Setup and select email accounts I get a very brief sight of the small black clock then the whole phone freezes until the battery is pulled and the phone is restarted. I have factory reset the handset and checked that my Blackberry id is registered correctly.
Is is possible that I have an OS problem if so is it possible to reload the OS. The current OS is 6.0 bundle 2647 which as far as the update wizard is concerned is the latest version. Everything previously worked fine on the 9300.
Can anybody help, please.

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Now try to set up email again...and hopefully that will get things going again for you! Otherwise, you could contact your mobile service provider for formal support.
Gibbo85 wrote:
Is is possible that I have an OS problem if so is it possible to reload the OS. The current OS is 6.0 bundle 2647 which as far as the update wizard is concerned is the latest version. Everything previously worked fine on the 9300.
Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Exchange causing factory reset??

Hi everyone. I have had the Samsung Fascinate for a little over a week now, and I am having a HUGE problem. I have already taken it back and am now on the second phone because every time I setup my corporate account with Exchange, shortly after that the phone performs a factory reset ON ITS OWN. It has done this 5 times. The last time, I had just taken the phone back to the Verizon store, got a brand new replacement phone. Within 1 hour of setting up my Exchange email account, the phone reset itself again. I finally threw my hand up and I have refused to set up the work email on my phone. I want to know if anyone else has experienced the same problem??? The email works great, but I think its something to do with the IT Policy password. PLEASE HELP!!!!!

Cummins wrote:
We have 2003 also, just port 443 open in the firewall for https traffic directly the net.
You want to use ssl, so keep that box check. I left everything stock per say when I did my setup, no problems.
I also use the full name of the server mail.serverblah.com and full active directory account name domain\userid for userid. I also filled in the domain field also.
We pay verisign for a valid ssl cert. I was wondering if android has a issue with invalid certs. I would doubt it, but you never know. If you can get to it thru IE/firefox fine with no errors, then the cert is ok. https only.
Just found out we are not currently using SSL. That's why I was told to uncheck it. It is worth as shot to check the box anyway? I just don't want to have to reload all of my custom settings again. For the 6th time.

I did factory reset but when I reinstall my MacBook it says my Apple ID is temporary unavailable plz let me know

I did factory reset but when I reinstall my MacBook it says my Apple ID is temporary unavailable plz let me know

BDR5000 wrote:
I already tried to search if my gmail address is already used under my name by searching for apple id's but when I type my gmail address with my name it says "No apple id found"...
Even if the email address was only associated with another Apple ID (as an alternate or rescue email address), it would not be available for use as your Apple ID (email addresses can only be associated with a single ID).
There isn't anything you can do to troubleshoot this on your own. You could try contacting Apple support to see if they can help. You are not normally charged for support questions related to your Apple ID.

Factory Reset, hpeprint email setup

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