Factory reset iPhone because I'm selling it. Some how it still has data on it. How do I completely get rid of this?

I've recently repaired the cracked screen and wiped my iPhone for me to sell, however when I went back into Settings > General > Usage I still have data that's being stored. I don't feel comfortable selling my iPhone with this info still on it. Is there a way to completely remove this data? I've also done Settings > General > Reset > Erase All Content & Settings yet this stored data still remains. (see picture for issue)

I have turned off "find my iPhone" and reset through iTunes. Then itunes says "Welcome" I dont sync it. I then go through the actual phone set up with selecting language, wifi, location, etc. Here you have the option to skip Apple ID, passcode and wifi set up (which I skip all) and the phone takes you to the home screen. From there I double check to see if my usage is empty in which brings me here with this problem of data still being there even though there shouldnt be any. I dont even have this iPhone activated with my provider anymore so I cant send messages or make calls yet the data is there when the phone isnt active. Im just really confused as to why after wiping the phone I still have data on it.

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HT4236 (PC) When I sync a folder of photos, they sync to the generic photo library on my iPhone, but it creates another folder with duplicates of the pictures. How do I prevent/get rid of this second folder?

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Um... that does not contain "duplicates".
It's just a view that shows you everything that's in your other albums and events in one place...

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SkyDaughter29 wrote:
My current situation: I have soooo many texts on my iphone and I haven't deleted many because I need the information contained in them for future reference and for legal purposes. I would really like to find a means and way to save them other than on the phone itself. I've done searches for various apps yet I'm not finding what I think I would need. It appears Apple does not sync the texts between the iphone and my MacBook Pro.
Try the computer apps PhoneView (Mac) or TouchCopy (Mac & PC):
http://www.ecamm.com/mac/phoneview/
http://www.wideanglesoftware.com/touchcopy/index.php
Best of luck.

I have an iphone and an ipad (which are connected by the same apple id) i broke the phone and sold it but i didnt get to factory reset it because it was broken, is there any way for me to wipe my iphone from my ipad?

i have an iphone and an ipad (which are connected by the same apple id) i broke the phone and sold it but i didnt get to factory reset it because it was broken, is there any way for me to wipe my iphone from my ipad?

Try this:
Open the "Find my iPhone" app on your iPad, fill in your AppleID and password at the start up screen, and you should see a list of all your devices and their current location, if connected to a Wi-Fi or mobile data network. Devices not connected will be shown as "offline". But you can still trap on the icon and hit "erase iPhone" in the right hand window.
If your iPhone is not listed, you did not activate this feature during the setup of the phone and it can't be erased remotely.
If the phone is listed, even as offline, tap on "erase" to send the erase command. The next time your device will be connected to any kind of network, the content will be erased.

HT6114 I need help hacking into my ipod i forgot the password and i cant factory reset it because the power button is broken?!

I need help hacking into my ipod i forgot the password and i cant factory reset it because the power button is broken?!

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software.

Factory reset iphone 4s / windows 7 does not recognize my iphone 4s

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Setting > General > Reset > Erase All Content and Settings.
Read here for help with iTunes and the device http://support.apple.com/kb/TS1538

Hi! I sold my Iphone on ebay. The seller wants to connect the Iphone with his Apple ID, but it did not work because it says that the Iphone is already connected with another Apple ID. How can I get rid of this old connection? What do I have to do?

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What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5661
MaggySimpson wrote:
Hi! I sold my Iphone on ebay.
Follow the instructions to remove a device you no longer have.
From here > http://support.apple.com/kb/PH13695?viewlocale=en_US

I had already update mi new factory unlocked iPhone 4S to iOS 5.1.1 and I still having problems with "invalid sim". I'm from Argentina and here we don't have official service. PLEASE HELP ME, WHAT CAN I DO??? In Argentina is too expensive an iPhone 4S.

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Was it purchased from an official Apple Store, not a reseller? Only Apple Stores sell official factory unlocked phones. The others sell hacked to unlock phones, and the unlocking is unstable.
Try these steps, as needed:
1. Reset phone - press both home and on/off buttons for at least 10 seconds until the Apple logo appears.
2. Settings > General > Reset > Reset Network Settings.
3. Replace SIM card (and reset network settings again)
4. Restore Phone in iTunes using a backup
5. Restore in iTunes as new, without using a backup

Where can I buy a factory unlocked iphone 5 in the UK? For how much if 16GB? Do I get a one year warranty?

Where can I buy a factory unlocked iphone 5 in the UK? For how much if 16GB? Do I get a one year warranty?

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I have another account that i can't delete off my phone because lost my recovery key and password. How do i get rid of this account? it will not let me turn off find my iphone and delete account. Can anyone help?

I have another account that i can't delete off my phone because lost my recovery key and password. How do i get rid of this account? it will not let me turn off find my iphone and delete account. Can anyone help?

Hello aweirandyski.1975,
Thanks for using Apple Support Communities.
From what you're describing appears to be Activation Lock, a security measure provided by Apple that makes it harder for people to use a lost or stolen device. You will need to enter the password for the Apple ID the device is prompting you for.
iCloud: Activation Lock
http://support.apple.com/kb/PH13695
Take care,
Alex H.

I have an iPhone 5c with the latest updates. I'm irritated because my older iMessages from the same contact keep disappearing. How do I fix this before I get rid of this phone?

I Have the 5c with the latest updates. the older iMessages/text messages from the same contact keep disappearing. Today is the second time this has happened. I need this to be fixed. How can I fix it before I get rid of this phone?

The new owner may not have your problem. What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

I've lost my Iphone 4 and found it back. i am unable to restore data. if i connect to itunes its getting restarted again and again. what should i do???

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Hi there balaji007,
You may find the troubleshooting steps in the articles below helpful.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Issue not resolved
My issue is still not resolved. What do I do next?
Contact Apple Support.
-Griff W.

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Have you tried a soft-reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

I need to free up storage on my iPhone 4s to do an update. I have turned off my photo stream, but when I go into Usage Settings, it says that photo stream is using 3.7gb of space. How do I get rid of this?

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iCloud is not designed to "store" photos (as in long term storage). iCloud can be used to sync photos from one device to another (photo stream) and to store a backup of the camera roll. But that's pretty much it.
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So, your questions..
1) You don't/can't
2) No, because of 1.
3) On a computer, deleting large groups of photos is relatively painless. not so on a device.
4) You can't access photos on iCloud because they can't be store in icloud. You can't view/access photos in a backup on icloud unless you restore a backup to a device.
Read this... import photos to your computer...
http://support.apple.com/kb/HT4083

HT3529 My iPhone is showing that I have one unread messages but when I click on it, it does not show this so-called unread message. How do I go about getting rid of this symbol, or find this unread message?

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Try This...
Close All Open Apps... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

Factory reset iPhone because I'm selling it. Some how it still has data on it. How do I completely get rid of this?

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