Factory Reset - Is startup disc needed?
Hey,
So it appears that I have encountered a virus on my 2009 macbook. Weird ads keep popping up in google chrome and safari no longer opens.
My motherboard needs to be replaced as the headphone jack is not functioning and my disc drive is non responsive with a disc trapped inside.
I realize it is an older model, but it still functions fairly well. In the fall a new hard drive was installed as the computer became incredibly slow. I was running Snow Leopard at the time. I took it in to a licensed repair guy and he installed the new hard drive and updated me with Lion however my computer has been slower since specifically Safari. Hence downloads of Chrome and Firefox.
Anyways to deal with the virus I am wanting to backup my hard drive, and reset to factory settings, however with a broken disc drive I am wondering whether or not I need a startup disc.
Thanks.
It is not necessary to reset to factory settings. You don't have a virus, just some obnoxious adware. See my Adware Removal Guide, which will help you find and get rid of it.
(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)
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2610 Factory Reset and Startup Config Files
Hi all;
I have a used 2610 which I did a factory reset on. I am able to get into the IOS and edit/change the config.
However after editing and trying to save using the command:
copy run start
I get prompted to save the config to a file name/location which ultimately fails. Then on reboot it goes into the "basic setup" sequence again never saving to the config I'm trying to save.
The IOS ver. is 12.0(3)T and I do have the latest ver. and an TFTP program to upgrade, but I would like to create a config and save it first.
Any help would be appreciated.
Thanks in advance. SteveEdison;
Thanks for the reply. Yes my register was 0x2142 but I did the "config-register 0x2102" and then was able to copy the running config to the startup config.
I do have another ?. I did type in a time offset command for my timezone but after reboot it keeps defaulting back to year 1993.
Here's my sh ver:
Cisco Internetwork Operating System Software
IOS (tm) C2600 Software (C2600-I-M), Version 12.0(3)T, RELEASE SOFTWARE (fc1)
Copyright (c) 1986-1999 by cisco Systems, Inc.
Compiled Mon 22-Feb-99 20:00 by ccai
Image text-base: 0x80008088, data-base: 0x8069353C
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Thanks, Steve -
Siri,sounds,alarm, videos not working. How do I back up my iPad and how do I do a factory reset?
Try this:
Make sure IOS is updated to latest version
(How to update your iOS device
http://support.apple.com/kb/HT4623)
Reboot device by pressing both the home button and sleep/wake (power) buttons at the same time for 10-15 seconds until the apple logo appears on the screen, then let go.
If that doesn't work then reset the device by going to settings/general/reset/reset all settings (or for network connection issues 'reset network settings').
(no media or data will be deleted from the device, this will only take a minute).
If that doesn't work then backup and then restore the device as new first (to isolate cause of the issue). Then from backup if necessary.
How to back up and restore (iCloud and iTunes)
http://support.apple.com/kb/HT1766 -
Backing up Iphone data before factory reset.
I need to factory reset my wife's Iphone 5. I followed the instructions that suggested I sync via Itunes. In the process of doing so the sync acted funny during the sync. So I repeated the process. Now my wife's phone has pictures back on it that she had uploaded to you Macbook Pro to create space on her phone. It also downloaded back to the phone all the categories she created on her Macbook Pro for her pictures.
Before I factory reset her phone I need to be confident I backed up her data correctly. Especially her contacts and most importantly her pictures.
Can anybody help this Newb out?Connect to itunes the device and backup the data with backup button. On the left side of backup button check on ''in this computer'' button and click backup and then dont backup apps. And restore your device by entering revocery or pwnd dfu mode and then restore.
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Error code during factory reset
New here. Info is as following..HP Pavilion Slimline s500, 8 months old, Win7 Home Premium 64-bit, no new hardware or software added,hardwired LAN,intermediate user. 1st blue screen crash indicated display driver malfuntion-updated all drivers from windows, microsoft and display vendor. 2nd crash indicated page fault in non-page sector. 3rd crash indicated something about memory sector. Did system self dignostic with all segments as showing 'passed'. 4th blue screen indicated fatal error in BIOS. Did a system recovery (F11). After 5th crash decided enough is enough and proceeded to full factory reset with recovery discs. Near third disc completion process stopped with message..'unable to factory reset due to error 0XE0EF0003 contact HP Tech'. Now all I get on start up is a black screen. Have I missed somthing?? Thanks for any tips.
joeII wrote: New here. Info is as following..HP Pavilion Slimline s500, 8 months old, Win7 Home Premium 64-bit, no new hardware or software added,hardwired LAN,intermediate user. 1st blue screen crash indicated display driver malfuntion-updated all drivers from windows, microsoft and display vendor. 2nd crash indicated page fault in non-page sector. 3rd crash indicated something about memory sector. Did system self dignostic with all segments as showing 'passed'. 4th blue screen indicated fatal error in BIOS. Did a system recovery (F11). After 5th crash decided enough is enough and proceeded to full factory reset with recovery discs. Near third disc completion process stopped with message..'unable to factory reset due to error 0XE0EF0003 contact HP Tech'. Now all I get on start up is a black screen. Have I missed somthing?? Thanks for any tips.
Hello joell, This appears to me as a memory issue. from the description you list.
You might try downloading and running Memtest, that can be found Here , and see if Memtest finds any memory errors.
If errors are found, you might try removing all but one of the memory modules and run Memtest again and see if you receive any errors. If so, remove that module and install another, and test each one individually until you have checked all the modules separately. If you manage to determine if one or more of the modules are faulty, just install the modules you know are good, and see if the system will boot.
You may have to perform a HP Recovery Restore since this possible faulty memory may have corrupted the operating system and other programs.
Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem. -
I need a factory reset to my laptop
HP Pavilion dv6t-6100 CTO Quad Edition Entertainment Notebook PC
LM336AAR
win 7 home premium genuine
MY PROblem is regarding recovery.
I created a recovery in my usb with the help of hp recovery manager.
Now how to recover to factory reset using this usb ?
i on my laptop and pressed ESC and entered bios.
there it says PRESS F11 for recovery . I did pressed f11 .but error came saying that i need a installation disc.
if i had installation disc then i would format and install a new win 7 ,i wouldnt need to do recovery ..
help me ......hi sir..thanku for ur reply...
i just bought this laptop from kathmnadu nepal in 86,000 rupee one week back..that is around 1000 dollar and at present i am in a distant place from kathmandu because of my working station (so i am unable to make complain to the shop owner where i bought and going to kathmnadu to make my complaint will cost me around 250 dollars, so i thought better i will get solution in this forum)
i want to do factory reset for 3 reasons.
1. everytime i switch on my laptop ,my wireless doesnt work so everytime i go to CONTROL PANEL ,....administrative tools..services.....wlan autoconfig....AND restart wireless service and then my wireless comesback n i get connected to internet.
2 my startup time ranges from 20 min to 1 hour (i have 8 gb ram) ..at first i thoguht 2 ram were not compatible so i took out my one 4 gb ram ...but still same problem.....though its not always..i mean sometimes ,window gets launched in 10 sec and sometimes minutessssss...and most of time i have to open in safe mode and go back to LAST KNOWN GOOD CONFIG..
3. my touch pad not working ,its freezed....(it works sometimes but not always)..so i m using usb connected mouse right now....
with having all these problems ,i thought of formatting and reinstalling win 8.
i bought win 8 but the installation got freezed in the first step..it only shows fish logo and nothing happened even though i waited for an hour.
then i thought i will install win 7 . using poweriso i created a bootable usb win 7 .
but while trying to install win 7 ..it says no drivers...select drivers.......where the hell i am going to search my drivers now????????????
i m frustrated -
Need to do a Factory Reset for iMac late 2011. How do I do it with little hassle
I recently purchased a iMac (late 2011) from ebay and it did not come with a Disc. I keep seeing that it will require a disk. The Current operating system is 10.7.5
Im eligible to download Moutain Lion from the Apple Apps store but I dont know when to do it? Before or After the Factory Reset
What do you I need before I get Started? Will it just erase everything and start brand new? (what im looking for)
It seems to be running slow and Im really really new to MAC operating systems so if someone could please walk me thru this it would be greatly appreciated.
Thank You !!!Did the selller tell you what version of OS X was installed when the machine originally purchased. If it had Snow Leopard on it you have an illegal verison of OS X, as the license for Lion and ML upgrades are not trasferable, they're also pretty useless to you because they're tied to the old owner's AppleID. If you are not sure or cannot find out then call AppleCare.
However if the machine originally shipped with Lion on it, the simply restart in the Restore Partion, do and erase and install and you're set. You can start in the Restore Partition by holding down the Command + R keys when you hear the startup tone and then choosing the Restore Partition and open Disk Utility. -
Resetting a Mac mini to original factory settings without a disc.
I have a Mac mini that the previous owner did not erase all content. I was hoping to reset to factory settings without a disc. The on-line restore to factory settings seems to suggest that I need to enter an Apple ID. I have one, but I'm not the original owner. Will this still work even though I'm not the original owner?
I'm going to hijack this thread a little. I also have a 2012 Mac Mini that I wanted to wipe clean, I'm very confused because i keep getting different answers to these questions, especially at Apple Store
a) Purchased in Dec 2012, it did not come with disks, people keep saying "use the disks that came with it", what am I missing here ?
b) When I wipe it, does it go back to the original operating system (10.6 I think), or the latest I upgraded to (10.9.1) ?
c) Eventually, after it is wiped, it will have a new Apple ID, is this a problem (resale) ?
d) After it is wiped, it will not have any previous personal stuff (web, banking, settings, etc) ?
e) What is this process called, or how is it performed, so I can search intelligently online
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I did a factory reset on my late 2008 MacBook from a Snow Leopard disc. It installed fine, but as soon as I began to use the computer (safari) it froze. Couldn't even force quit. So I held down the power button to turn it off, and now it won't start up. It goes to the grey Apple screen and just sits there loud as can be. Help! Please keep in mind I've not done anything like this before and am going to need a little hand-holding. Thanks in advance.
Hi. Don't worry it's nothing serious. Insert the Instal Disc (Snow Leopard) and press the C button while turning on the computer. Once you see the desktop, go to Utility and choose Disk Utility. Select the Macintosh Partition on the left window pane and then click on Repair Disk and Repair Disk Permissions on the bottom right corner. Wait for both processes to finish. Click on the Apple icon (top left corner) and choose quit. Your computer should restart. See if it reboots normally. If not you can always reinstall the OS following the same steps. Good luck!
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I need a font book factory reset & a clean slate
My font book is is a mess! I have duplicate fonts in about 4 different directories (my fault) and want a fresh start. I did an "export" of my fonts but I am unsure how to do a factory reset. I've read the Font Management in OS X doc but am unclear if clearing the cache will bring me back to just the basic system fonts or only clears the history.
Do I need to go in and delete ("file ----> remove font") the fonts in font book one by one and THEN clear the cache before reinstalling the ones I want in the ONE directory folder where I want them to live? (lesson learned). I have 1200 (not including the duplicates) fonts that I need to sift through and am looking for the fastest way to do this without losing the key system fonts for Mac, Office 2011 and Adobe CS5 Creative Suite.
Is that amount of installed fonts still manageable with font book or should I be looking at a different font management solultion? I can't answer that for myself until I make it manageable with only ONE copy of each font
Thanks in advance for your help! I promise that I've read through this site and have been googling all day but haven't been sure about resetting the it all back to square one
TaraThere isn't an easy, singular answer to your question, though it would be fairly straightforward if it weren't for Office. I am curious how you arrived at 4 directories of fonts. There are only three Fonts folders OS X looks at. The ones in the System folder, the main Library folder, and the one in the active user account. Since you shouldn't even be looking in the System folder (if you don't know what you're doing), the only two places you should have any fonts you've added would be the main Library and your account.
Anyway, start by launching Font Book. Delete any Font sets or Library sets you have created. Close Font Book. Create a new folder on the desktop. Call it "mine". Anything you want really, just so it refers to the fonts in your user account. Go to the Fonts folder in your user account and move all fonts out of that folder to the new one on the desktop. Create another new folder on the desktop named "lib". Open the /Library/Fonts/ folder and move all fonts into the second new folder. Both the /Library/Fonts/ folder, and the Fonts folder in your user account should be empty.
Follow the instructions at the bottom of Font Management in OS X to restore all fonts from the Snow Leopard DVD. You will be using Pacifist to restore both the System and Library fonts. When you're done, your fonts will be back to the way the were when you first installed OS X.
From the desktop folder you named "lib". Move Hoefler Text.ttc and STHeiti Medium.ttc to the /Library/Fonts/ folder. Replace the versions you just restored with these newer versions. They were updated in 10.6.5.
Office 2011 installs many newer versions of fonts OS X comes with. Move these fonts from the 'lib" folder into the /Library/Fonts/ folder so you again replace the ones you just restored.
Arial.ttf
Arial Italic.ttf
Arial Bold.ttf
Arial Bold Italic.ttf
Brush Script.ttf
Times New Roman.ttf
Times New Roman Italic.ttf
Times New Roman Bold.ttf
Times New Roman Bold Italic.ttf
Verdana.ttf
Verdana Italic.ttf
Verdana Bold.ttf
Verdana Bold Italic.ttf
Wingdings.ttf
Wingdings 2.ttf
Wingdings 3.ttf
Here's where it gets a bit trickier. Office 2011 also installs a number of old fonts which conflict with the newer .ttf OpenType fonts. Delete these from the "lib" folder on your desktop. Note that they do not have a file extension.
Andale Mono
Arial Black
Arial Narrow
Arial Rounded Bold
Comic Sans MS
Georgia
Impact
Tahoma
Trebuchet MS
Without being able to see what you have left in the "lib" folder, I can't easily say what you can move back into the /Library/Fonts/ folder. So I'll list everything else Office 2011 installs that you can move back in. Office uses many of these for its supplied templates. Cambria is the default font family for Word.
Abadi MT Condensed Extra Bold
Abadi MT Condensed Light
Baskerville Old Face
Batang.ttf
Bauhaus 93
Bell MT
Bernard MT Condensed
Book Antiqua
Bookman Old Style
Bookshelf Symbol 7.ttf
Braggadocio
Britannic Bold
Calibri Bold Italic.ttf
Calibri Bold.ttf
Calibri Italic.ttf
Calibri.ttf
Calisto MT
Cambria Bold Italic.ttf
Cambria Bold.ttf
Cambria Italic.ttf
Cambria Math.ttf
Cambria.ttf
Candara Bold Italic.ttf
Candara Bold.ttf
Candara Italic.ttf
Candara.ttf
Century
Century Gothic
Century Schoolbook
Colonna
Consolas Bold Italic.ttf
Consolas Bold.ttf
Consolas Italic.ttf
Consolas.ttf
Constantia Bold Italic.ttf
Constantia Bold.ttf
Constantia Italic.ttf
Constantia.ttf
Cooper Black
Copperplate Gothic Bold
Copperplate Gothic Light
Corbel Bold Italic.ttf
Corbel Bold.ttf
Corbel Italic.ttf
Corbel.ttf
Curlz MT
Desdemona
Edwardian Script ITC
Engravers MT
Eurostile
Footlight Light
Franklin Gothic Book Italic.ttf
Franklin Gothic Book.ttf
Franklin Gothic Medium Italic.ttf
Franklin Gothic Medium.ttf
Gabriola.ttf
Garamond
Gill Sans MT Bold Italic.ttf
Gill Sans MT Bold.ttf
Gill Sans MT Italic.ttf
Gill Sans MT.ttf
Gill Sans Ultra Bold
Gloucester MT Extra Condensed
Goudy Old Style
Gulim.ttf
Haettenschweiler
Harrington
Imprint MT Shadow
Kino
Lucida Blackletter
Lucida Bright
Lucida Calligraphy
Lucida Console.ttf
Lucida Fax
Lucida Handwriting
Lucida Sans
Lucida Sans Typewriter
Lucida Sans Unicode.ttf
Marlett.ttf
Matura Script Capitals
Meiryo Bold Italic.ttf
Meiryo Bold.ttf
Meiryo Italic.ttf
Meiryo.ttf
Mistral
Modern No. 20
Monotype Corsiva
Monotype Sorts
MS Gothic.ttf
MS Mincho.ttf
MS PGothic.ttf
MS PMincho.ttf
MS Reference Sans Serif.ttf
MS Reference Specialty.ttf
MT Extra
News Gothic MT
Onyx
Palatino Linotype Bold Italic.ttf
Palatino Linotype Bold.ttf
Palatino Linotype Italic.ttf
Palatino Linotype.ttf
Perpetua Bold Italic.ttf
Perpetua Bold.ttf
Perpetua Italic.ttf
Perpetua Titling MT
Perpetua.ttf
Playbill
PMingLiU.ttf
Rockwell
Rockwell Extra Bold
SimSun.ttf
Stencil
Tw Cen MT Bold Italic.ttf
Tw Cen MT Bold.ttf
Tw Cen MT Italic.ttf
Tw Cen MT.ttf
Wide Latin
Anything you have left in the "lib" folder on your desktop will either be duplicates, or fonts installed by other third party apps. That will essentially be true of any fonts you moved out of your user account. I can't tell you which, if any of these, would need to be moved back in. For now, combine the two into a single folder and store them away anywhere not in any of the three Fonts on the hard drive. There will be a bunch of them as CS5 installs a slew of fonts. None of which it needs to operate.
That's as far as I can help with the fonts themselves.
Now open Disk Utility and run a Repair Permissions on your startup drive. Moving the fonts around will cause them to have permissions OS X doesn't like. Mainly just because you moved them back into the /Library/Fonts/ folder and it will want to change the permissions to OS X as the owner simply because of where they are.
Last few things to do.
Restart your Mac and immediately hold down the Shift key when you hear the startup chime to boot into Safe Mode. Keep holding the Shift key until you see a progress bar towards the bottom of the screen. You can let go of the Shift key at that point.
OS X asks you to log in (you will get this screen on a Safe Mode boot even if your Mac is set to automatically log in). Let the Mac finish booting to the desktop and then restart normally. This will clear Font Book's database and the cache files of the user account you logged into in Safe Mode.
Next to take care of the System's font cache files.
Close all running applications. From an administrator account, open the Terminal app and enter the following command. You can also copy/paste it from here into the Terminal window:
sudo atsutil databases -remove
Terminal will then ask for your admin password. As you type, it will not show anything, so be sure to enter it correctly.
This removes all font cache files. Both for the system and the current user font cache files. After running the command, close Terminal and immediately restart your Mac.
Last step when back at the desktop. Launch Font Book so it can create a new database based on the fonts currently in the drive's three Fonts folders.
There should be no duplicates. Everything OS X and Office installs will be available. -
I hope I'm in the right place since I was sort of redirected here Recently I have been receiving the message that my startup disc is full and that I need to make room by deleting files. At first I received the message when I left my computer unattended with my virtual machine on, using VMWare Fusion to run Windows. Recently though, I got the message when I left my computer unattended for about 6 hours without the virtual machine running. As an aside, I get extremely nervous when anything freezes VMWare because it is usually a nightmare to get back into Windows if I can at all without calling Tech Support. This new message however, appeared without the virtual machine active, so I was relieved that VMWare most likely was not the cause. After reading a number of Tech Support articles and Community discussion questions and answers, I started wondering if iTunes or the SMC firmware or a combination thereof may be causing the problems. Mind you I know nothing about the SMC stuff because as I said, I am really new to Mac and know very little about computer code or processors or any of that stuff. But I do know that iTunes has recently been giving me some trouble, such as opening on start up and I can't figure out why and messing around with my iTunes libraries. I also read about the SMC firmware and the computer's sleep cycle so that sort of made sense. But I seriously need advice from someone a lot smarter than me. So, before you ask, both iTunes and my SMC firmware are up to date. I'm running a mid-2007 iMac Intel Core 2 Duo Processor with 2.4 GHz of speed.
You may not need all this junk, but in case you do, since the message tells me to make room and delete files, here goes. Now, if I need to make space and delete files, this is where I get confused and it's probably very simple but I'm still a relatively new Mac user and I still can't seem to find all the info about my Mac! I'm not exactly sure how much space I have left on my hard drive. I had to replace my hard drive last December and the invoice says it is a 500 GB 7200 SATA hard drive. For some reason I thought I had more than that. Regardless, System Profiler shows 10.26 GB currently available, 499.76 used; I assume that the used portion includes my partitioned drive that has my virtual machine on it? I may be using the wrong language when calling it that but that's how I understand it as a "partitioned drive". Now, when looking at the System Profiler, under Volumes, Capacity 209 MB writable diskOs1 - I think this my Virtual Machine. I also have three Western Digital drives that I use for Time Machine and for pictures and music; however, as I said, I am still new with Macs and do not fully understand the file structure so there may be pictures on my Mac hard drive that are duplicated on 1 or more of my WD drives but I don't know how to find them or if I do, I'm afraid to delete them. Of these WD external drives, 1 is 500 GB and is full with Time Machine backups; the 2nd WD drive is 3 TB and has 2.18 TB available and is currently being used for Time Machine backups; the final WD drive is 1 TB Firewire and currently has 694.33 GB available.
Any help would be appreciated. Please forgive any inaccurate terms or mis-statements of terminology as I do not really know what I'm talking about as far as the pieces and parts of the operating system; I'm just trying my best to describe what I see.
One more piece of advice that I would appreciate would be recommendations about a good file cleaner, for duplicates, messy file structure, space utilization software; it also needs to be idiot proof software. I have a trial version of Appdelete that I never really used and I have the purchased version of Tune Up My Mac that I haven't spent much time with because I'm afraid I'll delete something I shouldn't
Thank you for your help
MemalynHi Memalyn
Essentially, the bare issue is that you have a 500GB hard drive with only 10GB free. That is not sufficient to run the system properly. The two options you have are to move/remove files to another location, or to install a larger hard drive (eg 2TB). Drive space has nothing to do with SMC firmware, and usually large media files are to blame.
My first recommendation is this: download and run the free OmniDiskSweeper. This will identify the exact size of all your folders - you can drill down into the subfolders and figure out where your largest culprits are. For example, you might find that your Pictures folder contains both an iPhoto Library and copies that you've brought in from a camera but are outside the iPhoto Library structure. Or perhaps you have a lot of purchased video content in iTunes.
If you find files that you KNOW you do not need, you can delete them. Don't delete them just because you have a backup, since if the backup fails, you will lose all your copies.
Don't worry about "cleaners" for now - they don't save much space and can actually cause problems. Deal with the large file situation first and see how you get on.
Let us know what you find out, and if you manage to get your space back.
Matt -
I loaded Win 7 on my laptop and hadn't loaded I tunes yet when I updated my phone to IOS 6. It needed to sync and had to factory reset. I have loaded I tunes, logged on yet still can't get my apps or music to load on my phone again? I have added the I tunes back-up to the folder on my newly loaded PC? Any suggestions before I go to the apple store and use the F word.
The same thing happened to my poor sister, and she is panicking because of all of her photos of her "daughter growing up" that will be lost. It seems that this has happened to several people already, and I REALLY hope that Apple figures this out so that it doesn't force all of these people to completely reset their devices. Best of luck to you, and I am bookmarking this and other similar discussions to monitor for other, more desirable solutions.
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I would really appreciate it if someone could help me turn off "find my Phone" through the computer. My screen is black on my phone and I just need to do a factory reset.
Thank youHi patti273,
Welcome to the Support Communities!
The following article will show you how to remove your iPhone from "Find My Phone"
iCloud: Remove your device from Find My iPhone
http://support.apple.com/kb/ph2702
I hope this information helps ....
Happy Holidays!
- Judy -
Long story short, my one year old disabled my iphone5 and I need to "connect to itunes" as the screen instructs. I went through the steps and it says that I will be doing a factory reset and I will lose everything. Is there any way to get my phone open without losing everything?? I'm mainly concerned about my pictures and videos.
Once the Device is in Recovery Mode... it is too late to save anything...
To minimise loss... after the successful Recovery... Restore from the most recent Backup...
See Restore from Backup here
http://support.apple.com/kb/ht1766 -
I interrupted a software update and my macbook pro will not boot. I have tried to reboot using the startup disc, I have tried to verify the disc, and repair the disc. It tells me I need to erase and reformat the hard drive then reinstall the operating system. I do not have a back up of all my applications, my garageband music and other things. I also do not have time capsule set up on this machine, but I do have a 2 TB time capsule.
Is there anyway to back up this corrupted drive so I can restore my applications later?There's an old saying. If you don't have a backup disc, then there must be nothing important to backup. That's just lesson #1. Lesson #2 is to never interrupt a software update. Not a good thing.
OK, I'm sure you know this. It just upsets me to read your story, knowing you have a lot of important stuff on your hard drive, and didn't use time machine.
You're pretty much in a bad place. My only hope for you is to boot to your Installation Disc, then using disk utility see if you can save the internal hard drive (by fixing what can be fixed). You might be able to see your user folder and some of your apps. I wouldn't even consider copying the library, because who knows what's been corrupted in there.
Good luck.
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