Factory reset leads to loss of apple id

Had a reset to factory settings- can't do facetime because apple ID isn't found.  Says it doesn't exist... then try to create it and says it does exist.  Duh- it has since July.  But I can't receive e-mail password reset, and doesn't recognize the security questions as correct.  I don't want to create a dummy e-mail to make a new apple ID so I can do facetime.  Why would it tell me that the apple ID is available, then let me go through and fill in all the info just to tell me it already exists?!?!?

Why that is happening to you makes no sense to me either. Sometimes restarting the iPad or resetting it can work wonders and reset everything to make it work correctly again. It's worth a shot.
Restart the iPad by holdinag down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
You can also try signing out of your account and then sign back in again. Settings>Store>Apple ID - tap on the ID and sign out. Restart the iPad and go back to Settings>Store>Sign in.

Similar Messages

  • HT5622 hi. i bought iphone 5 witch was locked, i made factory reset and now phone asking apple ID and pasword witch i dont know. i was writing to seller but he is not answering me. how to set new account for my iphone 5 what i could use it?

    hi. i bought iphone 5 witch was locked, i made factory reset and now phone asking apple ID and pasword witch i dont know. i was writing to seller but he is not answering me. how to set new account for my iphone 5 what i could use it?

    The iPhone has a feature called "Activation Lock" described here:
    http://support.apple.com/kb/PH13695
    Without that Apple ID, you will not be able to use that iPhone.

  • Apple Ipad has been factory reset and removed from manage devices but the new user can't register it under a new ID

    iPad generation 2 has been factory reset, removed from managed devices, apple support, and the device still continues to say it's locked by my ID and cannot be unlocked and registered to a new ID.
    HELP!

    Even if you are sure you have done all of this, do it again slowly and in the order given:
    Prepare your device to sell or give away
    If there is still a problem, post back with the exact complete wording of the error message
    received.

  • IPod Touch Factory Reset Question

    I have a 4th Gen iPod touch that I bought at a pawn shop. It is password locked and none of the factory reset methods online have worked (I believe the Home button may be broken).
    Can it be forcibly factory reset if taken to an Apple Store?

    Place the iPod in recovery mode using one of these programs and then restore via iTunes:
    For PC
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    If necessary:
    Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
    and                         
    RecBoot tip
    For MAC or PC       
    The Firmware Umbrella - TinyUmbrella

  • I did factory reset but when I reinstall my MacBook it says my Apple ID is temporary unavailable plz let me know

    I did factory reset but when I reinstall my MacBook it says my Apple ID is temporary unavailable plz let me know

    BDR5000 wrote:
    I already tried to search if my gmail address is already used under my name by searching for apple id's but when I type my gmail address with my name it says "No apple id found"...
    Even if the email address was only associated with another Apple ID (as an alternate or rescue email address), it would not be available for use as your Apple ID (email addresses can only be associated with a single ID).
    There isn't anything you can do to troubleshoot this on your own.  You could try contacting Apple support to see if they can help.  You are not normally charged for support questions related to your Apple ID.

  • Can i backgrade my iphone 4s from ios6.0.1 to ios6? - Wifi is greyed out and will not switch on, tried factory reset but keeps restoring to ios6.0.1, please release ios6.0.2 ASAP apple!

    So yeah I recently upgraded to iOS 6 fine no problems, a few bugs here and there regarding txt shortcuts not working when imessages switches back to sms when loosing 3g but nothing major.
    Then a few weeks ago I updated to iOS 6.0.1 as I thought maybe a few bugs would be fixed.  I backed up my phone (for the first time with iTunes).  Then after the 6.0.1 update I had (as it seems a lot people have had) a problem with the wifi not switching on and being dimmed out.  I tried various "reset the phone" "reset the network settings" options that people have put on these support forums.  So my last option was to reset the phone to factory settings- I did this two times, firstly reseting it to factory settings and restoring it to the back up, then reseting to factory settings and setting the phone up as new.  After doing this second reset my phone did not go back to iOS 5 (which is factory settings) but iOS 6.0.1 and I still have the same Wifi problem.
    Apple- please release 6.0.2 ASAP, this bug is costing me ton of 3g data as I use my iPhone regularly for work and use it at home all the time.
    Is there anyway I can back grade to ios5 or ios6?
    PLEASE HELP!!
    thanks
    Martyn

    Ok after reading a few posts I relalise you can not down grade os on iphones and never have been able to.
    But how come I can't factory reset my phone properly? sure factory reset will mean it will reset the phone and its os to the os that it built with with was ios5?

  • My husband used my icloud, apple ID info on his iphone 5. we have tried deleting with no luck. Ive done a factory reset and still it won't delete his email as icloud on my phone now.

    We accidently set up my icloud email and apple id on my husbands new ihpne 5. Now on my Iphone 5 I can't get rid of it. I have deleted the account - nothing. I have done a complete factory reset and nothing!
    Everytime I access my email it states my apple id and icloud settings are incorrect. HELP!

    HI,
    It may pay to bookmark this page.
    http://www.apple.com/support/systemstatus/
    8:40 PM      Wednesday; April 10, 2013
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Apple, I downloaded a app from tongbu (minecraft pe) and it ask for my Apple ID details and then the app crashed I am scared that it will get my Apple ID and use it on my credit card please tell me what should I do but I don't want to factory reset .

    Hi I downladed minecraft of tongbu, and it asked for Apple ID, it crashed I think it is used to get Apple ID and use it on MY credit card please tell me what to do. I do not want to factory reset because I have a lot of gaming progress, tell me what should I do, I beg you.

    Hello there wkertisrags,
    It sounds like you are concerned about your Apple ID security. I would start by resetting your Apple ID password with this article:
    Apple ID: Changing your password
    http://support.apple.com/kb/ht5624
    You can also add some enhanced security with Two-Step Verification, and here is some more information on that:
    Frequently asked questions about two-step verification for Apple ID
    http://support.apple.com/kb/ht5570
    If you feel your account data or security has been compromised you may want to reach out to our Account Security team with this article:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • I have an iphone and an ipad (which are connected by the same apple id) i broke the phone and sold it but i didnt get to factory reset it because it was broken, is there any way for me to wipe my iphone from my ipad?

    i have an iphone and an ipad (which are connected by the same apple id) i broke the phone and sold it but i didnt get to factory reset it because it was broken, is there any way for me to wipe my iphone from my ipad?

    Try this:
    Open the "Find my iPhone" app on your iPad, fill in your AppleID and password at the start up screen, and you should see a list of all your devices and their current location, if connected to a Wi-Fi or mobile data network. Devices not connected will be shown as "offline". But you can still trap on the icon and hit "erase iPhone" in the right hand window.
    If your iPhone is not listed, you did not activate this feature during the setup of the phone and it can't be erased remotely.
    If the phone is listed, even as offline, tap on "erase" to send the erase command. The next time your device will be connected to any kind of network, the content will be erased.

  • I worked for a company that closed down and inherited an ipad 2 linked to Vodafone uk as the carrier but no account details. So I factory reset, downloaded the ios7and added EE sim and Ipad does not work. what can I do? Voda/EE/Apple say NO SOLUTION?

    I inherited an Ipad 2 from a company that I had worked for in the UK but had closed down.
    It was an IPAD2 locked to the Vodafone UK network by a Vodafone SIM Card.
    No account details were or are available for the original account.
    So I removed the Vodafone SIM Card and then factory reset wirelessly using my wireless at home.
    I updated the system to IOS 7.0.2.
    I was then sold under a contract from EE another UK carrier a SIM card for the Ipad and when inserted the Ipad says Sim not applicable.
    I checked with Vodafone and EE shop and they said they cant unlock it, I checked with Apple who said the same!
    So I have an IPad I can use wirelessly at home, a sim card from EE which is an u
    locked Vodafone carrier mode and all 3 multinational companies say they cannot unlock it from Vodafone to enable me to use the EE sim.
    What can I do to sort this mess out? Please help!
    Thank You

    Steve, have you tried just going through the unlock form here?
    http://www.vodafone.co.uk/vodafone-uk/forms/unlock-code-request/
    That's what the moderator in several older threads in Vodaphone's forum said was all that is necessary. Carriers often won't unlock for anyone but the original account holder, so if you don't have the details of the company's account, that might be the barrier in which case there will not be any way to get the iPad officially unlocked.
    Good luck.

  • I need to reset my apple tv due it not working following system update. I cannot reset onscreen, so need to factory reset via iTunes. However, upon plugging into iTunes with the micro usb cable, iTunes is not picking it up. Any ideas pleas??

    All that happens is the light on the front of the apple tv flashes rapidly. Itunes is not recognising the apple tv being plugged in, so I cannot attempt the factory reset. Help!

    Welcome to the Apple community.
    Have you made sure that you have removed all the cables other than the USB cable when connecting with Apple TV to iTunes. Also make sure that you have connected the Apple TV to a powered USB port.

  • IPad constantly glitching/freezing/crashing/parts of screen unresponsive - time for a factory reset OR a trip to the Apple store???

    iPad constantly glitching/freezing/crashing/parts of screen unresponsive - time for a factory reset OR a trip to the Apple store???
    My son has nothing but problems with his iPad Mini.  It is less than a year old and it constantly freezes/crashes/glitches and parts of the screen are unresponsive.  This happens while playing games, watching movies, surfing the net etc etc
    The iPad has been in a heavy duty Survivor case from day 1 and has been very well taken care of - so I don't think it's a damage issue
    I have tried numerous resets (just holding the 2 buttons) and have disabled every feature on the iPad that might be causing memory/RAM issues (?)  all to no avail.
    I haven't tried resetting to factory settings as I don't want to lose all the data on the iPad (mostly his game achievements and Minecraft maps that he has worked so hard on!!!)
    SO - any suggestions:
    1) Take it in to the Apple Store - I have never gone to Apple over an issue, is this possibly covered by warranty???
    2) Factory Reset - If I do this can I save all his game achievements/data???
    Cheers,
    Todd

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
    Frozen or unresponsive iPad
    Resolve these most common issues:
        •    Display remains black or blank
        •    Touch screen not responding
        •    Application unexpectedly closes or freezes
    http://www.apple.com/support/ipad/assistant/ipad/
    iPhone, iPad, iPod Touch: Troubleshooting Touchscreen Response
    http://support.apple.com/kb/ts1827
    iPad Frozen, not responding, how to fix
    http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
    iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
    http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
    Black or Blank Screen on iPad or iPhone
    http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
    What to Do When Your iPad Won't Turn On
    http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Not normal. Take it to an Apple Store for evaluation. You're covered by Apple's 1-year warranty.
    Make a Genius Bar Reservation
    http://www.apple.com/retail/geniusbar/
     Cheers, Tom

  • I brought a i phone 4 second hand but i have done a factory reset and its asking for the apple id and password thats not mine i have contacted the seller and i was told that they have removed it from find my i phone please help

    hi can any one help me i have done a factory reset on my i phone but its asking for a apple id thats not mine i have contacted the seller and i have been told that its been removed from find my i phone please help

    That is the Activation Lock
    There no way around that without the previous owner's AppleID and password.
    It is totally worthless to you. Return it an get your money back.
    Allan

  • How can I perform a factory reset on an Apple TV over a network from another room?

    I would like to either perform a factory reset or erase user account information on a third generation Apple TV located in another room preferably over a network. This would allow me to manage the devices off site over IP with different people using the device and setting up their accounts for Netflix etc. Is this possible? I have heard of this being done without jailbreaking and I am curious to how they have done it.

    Thanks Brian. It looks like the Apple Configurator app will reset settings and account info. I will look into third party apps as well. It needs to be as simple and quick as possible as we would be doing it daily to many ATVs.

  • Phone underwent recovery mode/factory reset. Now my iPhone 5 will not accept my Apple ID to reactivate.

    My phone went under recovery mode after a quick dip in some water today, after plugging it in and doing a factory reset, it went to the 'Hello, hola, bonjour' screen. When asked to enter my Apple ID & password to activate my phone, it said the email was incorrect. I've called Apple & they said it was the corresponding email. I've used the same Apple ID to sign into everything; iTunes, iCloud online, Facetime on my MacBook Air. I even used it to sign in to ask this question .. It's just my phone that won't accept my Apple ID. Any help would be fantastic, it's really frustrating knowing the one device I use the most is now out of service for no good reason at all.
    Also, when plugged into my laptop, error 2005 & 9 came up.

    GraceJClouston wrote:
    Listen buddy, she works
    Okay pal, so why are you posting here?
    I didn't 'dump' it into anything, it fell
    and?
    You did write, "no good reason at all".
    Intentional or not, electronics going into water is not a good thing.
    Then to top it off, it gets plugged in and turned on is surely one of the dumbest things I have seen in a long time.
    If there was a "Doofus" or a "Really?button, I'd click it an infinite amount of times.
    Thanks for the laugh!
    Good luck!

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