Factory reset macbook air 2014 and no longer see pages, keynote, number etc

Any ideas why or how to resolve?

Open the Mac App Store, sign in with the Apple ID used to register the computer, click on the Purchases tab, and download them.
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Factory reset Macbook Air setup

i reset my macbook air to where i have to run the startup assistant and redo everything (as if i were setting it up for the very first time) but when i get to the last screen it wont finish. it just restarts everything again starting with the long intro and then picking United States and everything. what should i do?

i get to this screen (picture and then it sends me back) says creating...then restart

Factory reset macbook air - HOW??

Hi there,
I have an 11" macbook air running Mavericks, and have since acquired a new macbook pro retina. I want to give the macbook air to my son, but before doing so - would like to perform a factory reset. I am not sure how to do this. Is there a process, or are there steps that anyone could walk me through? I have tried restarting while holding "command" + "R." but it looks as if I can only do a software restore, and it won't do a clean re-write of the whole system (including user home folders, etc.)
Please help!!

Essentially this is the procedure: Preparing Macbook for sale.
A more detailed version: http://www.thesafemac.com/how-to-prepare-your-mac-for-sale/

How to factory reset Macbook Air with Mavericks

I work at a pawn shop and have a Macbook air with OS X 10.9 installed. I need to be able to reset this, so the previous owner's information is not compromised before selling it. When powering on the Mac I am unable to use any boot commands to get to terminal or recovery options because a screen with a lock and a password entry box show up. How can I bypass this to reset the mac?
Thanks

I have addressed the issue with the other team members going forward, but I still have potentially 1-4 months of affected inventory...which is potentially a huge financial loss.
I don't doubt that this particular machine was tested before it was purchased, but if the general assumption was, passwords are no big deal, we can just boot to recoery mode and reset the mac later, then this would have been no cause for concern.
either way, I have to find away around this for my current inventory. I will get some torx screw drivers and try removing the ram.
thank you

HT3910 I am selling my Macbook Air 2008 and need to reformat it back to it's factory settings. I've been reading the help but I don't seem to have a re-install drive for the USB port. Is this something post 2008 or can I get one from somewhere?

I am selling my Macbook Air 2008 and need to reformat it back to it's factory settings. I've been reading the help but I don't seem to have a re-install drive for the USB port. Is this something post 2008 or can I get one from somewhere?

Hey Stella,
Welcome to Apple Support Communities, and thanks for the question! I'd read through the following article before selling your Mac - it'll include instructions on how to reformat your hard drive:
What to do before selling or giving away your Mac
http://support.apple.com/kb/HT5189
All the best,
David

Macbook Air (2014) sound fluctuation

Hi guys,
My macbook air 2014, running on yosemite has been having sound fluctuations in particular during video playback. Both on quicktime and VLC. Fluctuations happen even when I have my headsets plugged in.
Anyone able to assist?

Perhaps a PRAM reset will work:
http://web.archive.org/web/20140711222006/http://support.apple.com/kb/ht1379
Ciao.

My macbook air 2014 A1465 liquid damage

my macbook air 2014 A1465 was damaged due to liquid spill, i clean it out and got it working but it won't charge. no light when plugged in. but does work, means it is getting electricity but no lights and not charging. i reset SMC still no lights.

You will have to take it in to an authorized service place for testing/repair.

Loading Adobe Photoshop on my MacBook Air (2014) without an optical drive

My lab at the University already has Adobe Photoshop. I am wondering how do I download it on my new MacBook Air (2014) without an optical drive.
Another query is about the usability of photoshop on MacBook Air. Mine is a 1.4Ghz, 128gb, 8mb (RAM) MAB. I am not a heavy user of Photoshop, but I need it once in a while for improving images from experiments. These images are mostly kept in a dropbox. I am wondering if the above specification sufficient.
Any help would be appreciated. Thank

Downloads for most Adobe applications are available thru the following page:
Download and Installation Help -
https://helpx.adobe.com/download-install.html
As far as your machine versus the software goes, check the following for whatever version of Photoshop this involves:
System requirements | Photoshop

I have purchased a new macbook air today and don't know the password for it?

I have purchased a new MacBook Air today and dont know what the passord is that was created today - in truth i discussed with the sales assistance that i didnt want one and im sure she just tabbed through that section!!!
Im now trying to load Office:mac and of course need a password!
Does anyone know what to do?

have you tried just empty password (press enter without typing anything in)?
Maybe give your man a call?
There are ways to reset passwords, but it's probably easier to just ask the guy.

I start my macbook air up and a file comes up with a question mark. When I go to Disk Utility I go to update things or erase everything and my disks don't show up or anything. Anyone know what to do?

I start my macbook air up and a file comes up with a question mark. When I go to Disk Utility I go to update things or erase everything and my disks don't show up or anything. Anyone know what to do?

Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by:
Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
Boot drive's directory has been corrupted - Repair with Disk Utility.
Critical system files are damaged or deleted - Reinstall OS X.
The disk drive is physically non-functional - Replace the hard drive.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD:
Boot From The Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Macbook Air 2014 11inch connecting to Benq monitor

I have just got a new macbook air 11" and plugged into my Benq E2200HD monitor with Belkin mini Display port to HDMI and blue scene on the monitor. My old Macbook uses the same cable, adaptor and monitor and works fine. Then plug into new Macbook Air and only a blue screen, even though in display settings it shows up as as a monitor with the name BenQ E2200HD. Do I need a driver or something? I have 2 mini display port to HDMI and both don't work on the monitor but work on the TVs. Any ideas?

Hello there, Fuchzzz.
Great job on doing some great troubleshooting on your own. The following Knowledge Base article offers up some additional information on resetting the resolution as well:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Reset the resolution
Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Macbook Air 2014 hinges loose

Dear Everyone,
The first i want said sorry about my english is not good
I just bought a 13" MBA a 20 days ago, after 2 weeks of usage, i noticed the hinge were kind of loose whenever i lift the MBA up, the screen/display will tilt backwards easily. Thus i call to the service centre to ask about it issue , the technician mentioned that he will tighten the hinge and do not worry but But I think a new product within 20 days of purchase, but must go to a service center, it is so bad
Anybody encounter the same issue as well? Should i go to the service centre for repair it ? Actually if not better more and do not want use apple computer anymore, default i love machine and OS software and even used over 3 years from the macbook pro, Retina and now macbook air 2014. The first is battery and now hinges is loose.
Regards,
Hien Duong

It's under warranty. Take it in for service.

Macbook Air 2014 is very slow after waking from sleep

Constantly, when using my Macbook Air 2014 without power cord (which I am required to do at College), when my laptop goes to sleep, and I then immediately click to wake it up, it takes at least 20 seconds before the log on screen will come up. The machine has also crashed twice in the past week. Is there a solution for this?

You posted in the iPad forum instead of the Mac Book Air forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/welcome I'll request that Apple relocate your post.
 Cheers, Tom

USB 3.0 external drive extremely slow on Macbook Air 2014

Dear Apple Support Team & Folks in Apple Community,
Seriously, I have a problem with my new Macbook Air 2014 which has equipped with USB 3.0 port. I read through the forum and hardly find a solution for this.
Recently, I plugged in my USB 3.0 external drive and expect that it would reach the same file transfer speed as that on my PC. Instead of 625 MB/s (5 Gbit/s), it was hardly reaching 60 MB/s (480 Mbit/s) to my surprise! Sounds like Macbook Air doesn't recognize USB 3.0 device properly. I have tried Western Digital and Seagate devices but failed to get reasonable transfer speed on my Macbook Air.
I tried it again with my USB 2.0 external drive on Macbook Air and only got the transfer speed around 15 - 20 MB/s which is disappointing.
Any patches or Firmware updates would be appreciate!
I have OS X 10.9.3 already with EFI and SMC update patched by App Store.

I would be interested to know which consumer grade non-raid external harddisk that could reach 6xx mb/sec.
The speed you mentioned should be normal, since most of these are 5400rpm drives (asumming it is 2.5 inch).

HT201401 my iPhone 5 randomly switched itself when somebody was calling me and now won't turn on. it had 90% battery, I've tried factory reset, connecting to iTunes and nothing works. the phone is approx 18 months old so surprise surprise out of warranty.

my iPhone 5 randomly switched itself when somebody was calling me and now won't turn on. it had 90% battery, I've tried factory reset, connecting to iTunes and nothing works. the phone is approx 18 months old so surprise surprise out of warranty.

My 5S just started doing this on Thursday: every fraction of a second or so it oscillates between connecting and disconnecting with the charger (USB or wall, doesn't matter). Since it's still under the limited warrantee, I took it to the local Mac dealer (I live in a small town w/out an Apple store) and they shipped it off. I'm waiting now for the replacement--telephonless, too!
What concerns me is that many people seem to be having this issue.
You were right to be suspicious of the Apple store employees. Once they replicated the behavior that you experienced, they should have immediatly offered to exchange your phone. Anything else, in my opinion, is unacceptable. As long as your phone is still doing it, I'd go back, ask for the manager and tell them to exchange your phone.

Factory reset macbook air 2014 and no longer see pages, keynote, number etc

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