Factory reset problems f11 function not working

I have a pavilion zv5000 running windows xp and im trying to do a factory reset and the f11 function while booting will not work. can anyone help. 

Hi deadweight1102, welcome to the HP Forums.  I understand you are unable to perform a factory reset. If the computer shows you the F11 option to do a factory reset, and it is not responding, then it is possible the recovery partition is damaged or non-existent.
Do you have recovery media, or Windows XP disks?
FAQ On Repairing Or Reinstalling The Operating System
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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