Factory Reset/Wipe fixed battery, 3G/4G,low volume of Multi-window upgrade

I did several  full backups of my phone with Titanium Backup (user and system data) reformatted the user/data partitions, and the cache partitions, essentially a factory format.
Luckily all my issues are gone. I did a "restore" of existing user/system data via TiBu. 
I am running the "broken" mulit-window version with no issues. 
Might not work for everyone, but worked for me.

I want to try this before I send mine back in. Just got a replacement. I dont understand what you mean when you state "formatting the user data and the cache". How do you do that?

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