Factory Restore Fails on my p6754y at same percentage of completion

I have tried the internal repair and it failed several times, After that, I tried the internal Facrory recovery several times with faiures as well. I then used the Recovery Disks created by the system when I first started using it. Are the repeated failures of both the internal and external recovery programs a sign that the Hard drive is the problem? I can say that the factory recoveries attempted by the Recovery Disks failed at the same percentage. I am not sure about the earlier attempts because I was not then tracking that information.
Also, if I replace the HD with a new one, can I use the system generated factroy restore program. Will this restore the 2 hidden directores, blocks or whatever the correct term is for the factory restore and system recovery areas as they existed when the DVD's were made by the system?
John G.
This question was solved.
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Hi, John:
See if there is a hard drive diagnostics test in the BIOS. If there is, run that and see what it reports.
If you have to or decide to replace the hard drive, then you could try the recovery disks you made on that.
If they don't work, then you will need to purchase a set from HP by clicking on the link below and click on the link labeled Order Recovery Media.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5049...
Another thing you can try is to make your own plain W7 installation disk and use the W7 product key on your PC's case to activate the installation.
Here are the instructions and link to the W7 ISO downloads.
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Or use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link below. You need a 4 GB flash drive to use the USB method of compilation.
http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...

Similar Messages

Envy15-j016tx factory restore FAIL

I tried to recover envy15-j016tx notebook with HP recovery DVDs.
But failed.
I tried bios deault setting, 2012yr bios setting, ...
Can anyone help me?
The ctoerror.flg file shows
P2PP BurnBoot Check Failed
Possible Causes:
1. Yellow-Bang occured at Device Manager
2. Some silent-install failure of applications
3. Found failed at PININST_BBV
4. Found failed at PININST_BBV2
5. Found Memory Dump file
Suggestion:
   1. Checking REGDEV_BB.LOG for drivers
   2. Checking BBApps.log for applications
   3. Checking MEMDUMP_BBV.log for memory dump file

Hi byus,
For a failed factory restore, I would first suggest trying to recover your notebook using the HP System Recovery. I have included the document 'Performing an HP System Recovery (Windows 8)'. Please follow through the steps for Recover your HP notebook computer.
If the above document fails to recover your notebook. I have included the document 'Troubleshooting HP System Recovery Problems (Windows 8)'. Please follow through the steps in order for the best results.
Please let me know if the above steps have been able to recover your notebook, thank you.
I worked on behalf of HP

Factory restore fails.

Hi all.
Had a cataclysmic crash and am trying to restore from recovery DVD.
Gets as far st formatting the HD, but stops at the beginning of the copy file step (progress 0)
Error message: Copy file fails.
From e:\PRELOAD\BASE.WIM
To C:\RM\Image\BASE.WIM.
These are brand new DVD's I have just paid HP $60.00 for!
Anyone have any ideas?
Thanks,
John

OK.
Press the power button and then immediately tap the Esc key to invoke the startup menu. In the startup menu choose F2 to access the UEFI PC Diagnostics. Choose component tests and then choose the hard disk long test.
I should have caught the "cataclysmic crash" you mentioned in your first post.
Please post your results.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Can't factory restore my Apple TV

After a failed sync, I have been trying to get my AppleTV working again. On startup, I get the startup sequence where I can ultimately choose Reset, Diagnostics or Factory Restore. Reset ends up back at the same screen. Diagnostics says everything is OK and Factory Restore fails and tells me to try again or come here! I am stuck with a brick; any ideas how to break through this problem?
My Apple TV was bought recently with v1.1 since upgraded to v2.
Any help gratefully received,Thanks.

Thanks for the ideas, but...
No, nothing but a plain vanilla AppleTV that has just been upgraded to v2 via its own update service
I have just tried the 'menu + -' restart. All that does is take me to the screen that tells me I can restart, run diagnostics or factory restore. The problem is if I 'restart' I just end up at the same screen. 'Diagnostics' says everything is fine and when I try and 'factory restore' it fails. So you can see I am stuck and unable to get to the working AppleTV system.
Here's hoping!

Restore fails with Finder error

Been trying to restore my iPhoto Library (another can of worms) but the restore fails with the following error:
"The Finder cannot completer the operation because some data in "iPhoto Library" could not be read or written. (Error code -36).
I am trying to restore it after iPhoto "lost" all the images, even though I can see that everything is still there.
This is very frustrating to say the least.

Try doing a +*Repair Disk+* (not permissions) on your Time Machine drive via Disk Utility, in your Applications/Utilities folder.

Dv6 HDD failed short test, was able to factory restored to create USB MR but not working

HP Pavilion dv6-6c35dx (Refurbished)
Windows 7 Home Premium (64 bit)
Error: The system recovery discs do not support this computer.
You are not able to restore this system with these discs.
I have not upgraded any hard ware on the laptop,
One day my laptop did not started and only showed a black screen, after doing all tests from the HP Advance System Diagnostics. it showed that the HDD fail the Short DST (wich indicated that the HDD wasnt good anymore or it was about to die, wich I hoped it was this last explanation as I never created a revovery disc for this laptop.
"Hard Disk Test
Testing Drive: 1
HD SMART Check: Passed
HD Short DST: Failed
Failure ID: 60F0XF-0006MM-PXGK01-60V703
Product ID: A6Y53UAR#ABA
Hard Disk 1"
I did a factory restored to see if it can revived it and it worked so I was able to create a USB Recovery Media successfully.
Ordered a replacement HDD (actually the Seagate Hybrid 750 GB 7500 rpm SSD/HDD Momentus XT)
Once got the new HDD I installed it, booted the laptop from the USB Stick containing the Recovery Media, but got the error: "The system recovery discs do not support this computer.
You are not able to restore this system with these discs."
when visiting the HP support site, It tells me the following
"This error can occur due to the following conditions:
Using the wrong recovery discs, such as those that were created or ordered for another computer." (not my case)
"The configuration data on the motherboard or hard drive was not correctly configured at the factory when the computer was manufactured." (might be but will explain what I think about this one)
"The motherboard on your computer was replaced with a motherboard that is not the same replacement part. If so, you must install a new operating system or replace the motherboard with an original type." (same as 2nd explanation)
The first explanation is not my case because I did created the recovery media from the same laptop "Computer"
The 2nd and 3rd Might explained why I cannot use the USB Recovery Media, but I shouldnt had the same issue when doing the Factory Restore from the factory or refurbisher installed HDD? since it basically install all drives and software nedded for the laptop to work? ( I consider myself as an average computer user, not ignorant but and expert )

Hi:
Sometimes the recovery media doesn't work for one reason or another and there is no one size fits all answer.
As i see it you have two options:
1. Order a set of recovery disks from HP.
2. Make your own plain W7 installation media if you can read all 25 characters of the W7 product key on the bottom of your notebook.
Option 2 will normally give you a much peppier PC, free of bloatware, but you will not have any of the programs that came with your PC that you may want.
Or you can use option 2 to get your PC up and running until your set of HP disks arrive.
Here are the instructions to do that if you want.
Download the W7 Home Premium SP1 64 bit iso file from the link below and follow the instructions to use the Microsoft ISO to USB tool.
Make sure you get the whole file to download. Make a note of the advertised size and compare that with the actual file that downloaded. Sometimes it states the download was complete but the whole file isn't there.
Use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link below. You need a 4 GB flash drive to use the USB method of compilation.
http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers and available software you need.
Link to the W7 ISO file downloads is below.
http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...

Factory restore error message - "Product Restore %s failed to restore your system"

While doing a factory restore I am getting the error message - "Product Restore %s failed to restore your system".
Not sure what it means ... I am on a Lenovo 3000 N100. I've been having not so much battery won't charge as battery won't stay charged problems.
When starting up with the battery in ... the battery seems to bedrawing so much from the adapter the N100 shuts down.
While shutdown the battery seems to draw from the cmos battery.
When I power up again the cmos battery is drained ... the bios clock has to be reset.
A few times like this and I took the battery out and just ran on the adapter.
Taking the battery out didn't stop the n100 from timing out(read turning off). What did stop it
is going into the memory panel when its off and power is diconnected and shorting the Cmos battery.
Then when powered up it goes straight into loading the recovery package and actually
gets to the point where it is ready to format the disk before it gives me the message - "Product Restore % failed to restore your system".
Last night I actually got it to factory restore ... but then like a complete idiot I put the battery
back in thinking the restoration would have resolved the charging problem ... it didn't.
I know ... I know ... I'm a couple of months too late for a new battery ... but if anybodies got any ideas
how to get around this ""Product Restore %s failed to restore your system"" so I can get back
to windows I'd appreciate it.

I've had a similar problem when attempting a restore to factory settings on my Lenovo 3000 N200, running Windows XP. I resolved it by leaving the battery plugged in, but by disconnecting the AC power adapter. Then when the restore was up and running I then plugged in the adapter so the laptop wouldn't run out of power before completing the restore.

Apple TV restoring to factory condition failed problem

I was watching my Apple TV (1st Generation) and sudenly it freezes, so I unplugged it. When I plugged again it appears the logo and the language selection, but then the logo is appearing and appearing. I'm trying to restore to factory settings but it keeps saying restoring to factory condition failed. Any advise?

here I found !!!
Restore AppleTV OS after erasing disk, download and restore via USB pen the AppleTV Restore Image:
http://www.tweaking4all.com/home-theatre/appletv/restore-appletv-os-offline-1stg en/
http://wiki.openelec.tv/index.php?title=Restoring_the_Apple_OS
It works, I have now back my Apple TV G1 !

HT1212 I am unable to get our of a continuous cycle when trying to update or restore my iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.

When I tried to update my iPad I got an error 9. Now, I am unable to access my iPad. It is in a continuous cycle when I try to update or restore the iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.
Here's the cycle:
I plug in my iPad when “cable to iTunes shows on iPad screen. It says "Your iPad can't be updated, you must restore it to factory settings." That bad enough news, but it gets worse.
Click Restore
Extracting software…
Preparing iPad for restore
Waiting for iPad…
Verifying iPad restore with Apple…
(empty bar under the Apple logo…does not show any activity)
“The iPad “iPad” could not be restored. An unknown error occurred (9).”
Notes: I just upgraded to OS X Yosemite 10.10.1 on my iMac (27-inch, Mid 2011) in the last week. It’s the first time I’m tried to backup/update my iPad since the iMac update.
I swapped out the USB cable to a new cable and get the same results.
I also unplugged all other USB devices from the iMac and security on my iPad and still get the same results.
I find it strange that it shows no Serial number for my my iPad 2 when plugged in. It shows “Serial Number: n/a on the screen when it displays: “iPad Recovery Mode To update your iPad without erasing its contents, click Update. To restore your iPad to its factory settings, click Restore iPad.
I prefer to update my iPad, but it displays “Your iPad can’t be updated, you must restore it to factory settings. If you previously backed up the iPad, click Restore Backup after the restore process completes.”
It’s a continuous loop. I get the display on my iPad to plug in the iPad to iTunes, plug it in which ends after going through the above procedure saying an error occurred (9).
So now I cannot use my iPad. When I turn it on I get the display showing me to plug it into iTunes with the cable. Since this is the only option I have I plug it in and the loop begins.
Any advice would be appreciated.
Thanks!

Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

How to restore an Apple TV first generation if it does not factory restore in recovery mode?

The other day, while watching a movie, my Apple TV 1st gen just froze and became unresponsive to any remote control inputs. My intital attempts to just remove power and startup again failed and resulted in repeated crashes and renewed startups. On the discussions here ( Re: Apple TV 1st gen Factory Restore Problems ) I found out how to force restart by holding down the 'menu' key and the ' - ' key simultaneously. This brought me to the Recovery Menu.
Restart from there didn't work, only resulted in coming back to the recovery menu.
Diagnostics showed my Apple TV to be working normally.
Factory Restore immediately brought up a failure message that factory restore was not possible!
I tried this several times but always the same result. My trusted Apple TV first generation had mysteriously turned itself into a brick.
After searching the web and trying all kinds of things, I figured out how to save it. Here's how:
for reference, have a look at this webpage, but keep reading below: http://www.tweaking4all.com/home-theatre/appletv/restore-appletv-os-after-erasin g-disk/
you need a good size USB stick, mine was 4GB
the first method described didn't work for me, is time consuming, and you need an ethernet internet connection
however the second method described (no network needed) worked, but not with the file posted on the website (had wrong size)
download the disk image with the Apple OS from here: http://wiki.openelec.tv/index.php?title=Restoring_the_Apple_OS
I downloaded the Apple OS v3.0.2 file, this proved to be working
If you're on a Mac, download and install the ApplePi-Baker application from here: http://www.tweaking4all.com/hardware/raspberry-pi/macosx-apple-pi-baker/
If you're not on a Mac, follow the instructions in the thread posted in 1.
Using the ApplePi-Baker, or the other methods, restore the disk image to the USB stick; be patient, this may take a while
Unpower your Apple TV, plug in the USB stick, power up your Apple TV
Your Apple TV will now boot up from the USB stick and will install the latest OS on its harddrive
When completed, remove power, remove USB stick, power up and hold down the 'menu' and ' - ' keys simulatenously, this will bring your Apple TV into Recovery mode
Select Factory Restore
Your Apple TV will now factory restore to OS v 3.0.2
Note: This worked for me right away, but if not you may want to try the earlier OS version, see notes on the OpenElec Wiki page.
Good luck, and keep enjoying your Apple TV first gen!

Based on your suggestions, I've posted an additional article on how to do this ...
http://www.tweaking4all.com/home-theatre/appletv/restore-appletv-os-offline-1stg en/
Also note that I fixed the issue with the corrupted IMG files .... the files on Tweaking4All.com now work as they are supposed to.
Thanks again James!

Can't initiate factory restore

The sound card on my recently-inherited Toshiba satellite L655D-S5050 has been malfunctioning so I want to try to repair it via factory restore, except I can't find/access the factory image. Seriously, I've tried everything. The boot menu, the setup utilities, the recovery menu, the BIOS, and nothing works. I reinstalled Windows 7 via DVD and now the NETWORK ADAPTER isn't working in the same manner as the sound card, i.e. it's vanished from the device manager--which doesn't make sense as I was using the internet literally a minute before I started reinstalling windows. Any assistance is greatly appreciated.
PS A tangential question is, will the factory restore actually repair the sound card? It's spontaneously repaired itself a couple of times so I think there may be hope for it.

Satellite L655D-S5050
An easy way is to restore the hard disk to its original out-of-the-box contents using Toshiba recovery media. All the drivers and utilities are properly preinstalled. Windows is preactivated.
If you failed to burn recovery discs, you can obtain them from Toshiba. Scroll down to Get Recovery Media here .
For instructions, see the section Restoring from recovery DVDs/media, which begins on p. 71 of the User's Guide.
Satellite L640/L650 Series User’s Guide
-Jerry

Can't Factory Restore to SSD

This should be a piece of cake but what am I missing?
The SSD swaps in for the HD no problem.
The Diagnostics on the DVD Recovery Disc (that I burned when I first got the Laptop) can see it. (It runs fine in an external enclosure.)
But when I try to do Factory Restore, I get "The product recovery function has been removed from this system." and it goes no further.
I'm basically trying to start fresh (didn't have much on the HDD anyhow) as a clone of the HD failed for whatever reason (well the SSD doesn't boot up, I figure it's the same problem now).
tks,
Ty

That link doesn't work... I've been on about 5 different sites trying to find out how to restore the factory settings on this stupid D610 and all I get is 'hold ctrl and press F11 then release them at the same time' or 'press F8 and choose the reset option'... Well none of them work and I'm just sitting here like an idiot constantly restarting my laptop and pressing buttons that don't do anything.. Can somebody PLEASE give me a decent solution before this laptop exits this house via the top floor window!
Many thanks.

System Image Restore Fails "No disk that can be used for recovering the system disk can be found"

Greetings
                                    - Our critical server image backup Fails on one
server -
Two 2008 R2 servers. Both do a nightly "Windows Server Backup" of Bare Metal Recovery, System State, C:, System Reserved partition, to another storage hard drive on the same machine as the source. Active Directory is on the C: The much larger D: data
partition on each source hard drive is not included.
Test recovery by disconnecting 500G System drive, booting from 2008R2 Install DVD, recovering to a new 500G SATA hard drive.
Server A good.
Server B fails. It finds the backed-up image, & then we can select the date we want. As soon as the image restore is beginning and the timeline appears, it bombs with "The system image restore failed. No disk that can be used for recovering the system
disk can be found." There is a wordy Details message but none of it seems relevant (we are not using USB etc).
At some point after this, in one (or two?) of the scenarios below, (I forget exactly where) we also got :
"The system image restore failed. (0x80042403)"
The destination drive is Not "Excluded".
Used   diskpart clean   to remove volumes from destination drive. Recovery still errored.
Tried a second restore-to drive, same make/model Seagate ST3500418AS, fails.
Tried the earliest dated B image rather than the most recent, fail.
The Server B backups show as "Success" each night.
Copied image from B to the same storage drive on A where the A backup image is kept, and used the A hardware to attempt restore. Now only the latest backup date is available (as would occur normally if we had originally saved the backup to a network location).
Restore still fails.         It looks like its to do with the image rather than with the hardware.
Tried unticking "automatically check and update disk error info", still fail.
Server A SRP 100MB C: 50.6GB on Seagate ST3500418AS 465.76GB Microsoft driver 6.1.7600.16385   write cache off
Server B SRP 100MB C: 102GB on Seagate ST3500418AS 465.76GB Microsoft driver 6.1.7600.16385   write cache off
Restore-to hard drive is also Seagate ST3500418AS.
http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/e855ee43-186d-4200-a032-23d214d3d524      Some people report success after diskpart clean, but not us.
http://social.technet.microsoft.com/Forums/en-US/windowsbackup/thread/31595afd-396f-4084-b5fc-f80b6f40dbeb
"If your destination disk has a lower capacity than the source disk, you need to go into the disk manager and shrink each partition on the source disk before restoring." Doesnt apply here.
http://benchmarkreviews.com/index.php?option=com_content&task=view&id=439&Itemid=38&limit=1&limitstart=4
for 0x80042403 says "The solution is really quite simple: the destination drive is of a lower capacity than the image's source drive." I cant see that here.
Thank you so much.

Hello,
1. While recovering the OS to the new Hard disk, please don't keep the original boot disk attached to the System. There is a Disk signature for each hard disk. The signature will collide if the original boot disk signature is assigned to the new disk.
You may attach the older disk after recovering the OS. If you want to recover data to the older disk then they should be attached as they were during backup.
2. Make sure that the new boot disk is attached as the First Boot disk in hardware (IDE/SATA port 0/master) and is the first disk in boot order priority.
3. In Windows Recovery Env (WinRE) check the Boot disk using: Cmd prompt -> Diskpart.exe -> Select Disk = System. This will show the disk where OS restore will be attempted. If the disk is different than the intended 2 TB disk then swap the disks in
correct order in the hardware.
4. Please make sure that the OS is always recovered to the System disk. (Due to an issue: BMR might recover the OS to some other disk if System disk is small in size. Here the OS won't boot. If you belive this is the case, then you should attach the
bigger sized disk as System disk and/or exclude other disks from recovery). Disk exclusion is provided in System Image Restore/Complete PC Restore UI/cmdline.
5. Make sure that Number and Size of disks during restore match the backup config. Apart from boot volumes, some other volumes are also considered critical if there are services/roles installed on them. These disks will be marked critical for recovery and
should be present with minimum size requirement.
6. Some other requirements are discussed in following newsgroup threads:
http://social.technet.microsoft.com/Forums/en-US/windowsbackup/thread/871a0216-fbaf-4a0c-83aa-1e02ae90dbe4
http://social.technet.microsoft.com/Forums/en-US/windowsbackup/thread/9a082b90-bd7c-46f8-9eb3-9581f9d5efdd
http://social.technet.microsoft.com/Forums/en-US/windowsbackup/thread/11d8c552-a841-49ac-ab2e-445e6f95e704
Regards,
Vikas Ranjan [MSFT]
------- This information is provided as-is without any warranties, implicit or explicit.-------

Can't do factory restore & only disks that keep ejecting are the osx install and apps disks

First of all let me say, this is my first Apple computer and I'm not experienced in forums. Please do not read rudeness into what is actually frustration at searching forever for a solution and trying not to wish I had been talked into an Apple. With that said....
I've had my iMac for about a year and a half. We had lost our internet and were using a hotspot for awhile so we could look for another provider and get online if we needed to. One day I signed on and, we didn't have an isp mind you, but the browser opened up to the dominant isp in this area saying a virus was detected coming from this iMac address? I thought that was strange and panicked so decided to do what I would on a pc, just restore the whole thing to factory settings. Everything was going smooth, (my updates were at 10.6.8 at the time)... when I restored I was back at 10.6.2. (osx disk) I was doing systems updates and one apparently hung.... when told to restart, I did... but the computer would never boot back up. It would turn on.... go to gray screen... then blue screen... then shut off. I couldn't boot in safe mode, pram reset did nothing, smc reset did nothing, couldn't hold 'd' to get to diagnostics, couldn't boot to recovery... it kept spitting out disks after trying to read them... with all those solutions I found online and nothing helping I had to call Apple... they couldn't help over the phone because Apple Care expired, unless I purchased help... this frustrated me because every where I found my problem and a different solution their Apple Care had expired too.... so had to set an appt at an Apple store.
So took it in to Apple, just got it back yesterday. I let them know I was restoring to factory settings so wasn't worried about losing anything. When I picked it up, I was told no charge... it was a software issue they saw where it hung and fixed it. I tried to ask questions about the 'software repair' but they didn't seem to want to answer my questions. It just says 'software repair' on my order. So I asked 'okay, so it's back to factory settings like when I bought it?' I was told yes and I said great that was my goal anyway. I get home and it's NOT like when I first purchased it or like a factory restore. Everything I was doing before it crashed is on there. So I'm back to trying to do a factory restore. But for some reason now, it seems the only disks that keep self ejecting are the osx install and application disks. I still can't do a boot recovery, AHT, or 'c' boot... since the apple disks eject I can't use start up to get to them.
I find it odd that both the oxc install disk and applications disk would be damaged at the same time when they both previously worked. I called the Apple Store where I took it to talk to the geniuses that worked on it because I had a question about the repair they did....
Apple: I'm sorry we don't offer tech support
Me: I understand but I had a question about the repair done from there the other day
Apple: We are just a store and can't answer tech questions
Me: I understand and get that but since I took my mac to your store to be worked on I thought I could ask the person that worked on it a question about the 'software repair' and meaning and what software was repaired
Apple: No you will have to set another apt to bring your computer in if you are still having problems
Me: UGHHHHHH (pulling hair out)
So (a little late huh?) to make a long story short giving what I stated above:
Why is it, only the osx install and application disks not working now? They worked before taking it to Apple
What can I do at this point?
Can you do a factory restore without disks on a Mac?
If by chance both disk did for some reason go out, how do I get them replaced?
If I gave TMI without enough important info let me know.
My OS X install disk says version 10.6.2 on it
About this Mac currently says Mac OS X version 10.6.8
Batteries died on keyboard and mouse so am using usb wired keyboard and mouse
At some point I had used bootcamp and then later found parallels so I could install a Corel product and keep using... could some windows files be messing something up in there somewhere?
It used to say Mac OS X Version 10.6.8 and I could have sworn I saw it said 'snow leopard' in there somewhere, now I can't even find that word in search on the computer. Long post I know but trying to set what was going on at the time I took it in.
I'm not sure what else needs to be added to get this to the correct thread or help. As I stated my goal is to have it like I just pulled it out of the box for the first time so no solution will scare me off about loss of data.
Thanks for any help.

Wow, sorry to hear of your experience. Seems strange that your disk would just eject like they did. It could be a lot of things but more than likely you just kind of have to start all over.
What I would do is insert your system disk and instead of going immediately to an install I would go to disk utility and erase the drive. That will erase everything on the disk and give you a new blank disk to start with. After that I would try to reinstall the system. Assuming that goes well then you should be restored to where it was when you purchased it. After that you can reinstall all your applications or personal files. I hope you have good backups.
I remember one time I was having a similar problem and don't ask my why I did it but I actually could not get it to install a system. I removed both of my ram sticks, shut the computer down for about 10 minutes including unplugging it from the wall plug, then reinstalled the ram, plugged it back in and started up from the system disk and all worked just fine. To this day I have no idea if pulling the ram helped but I have never had to do it since and for some dumb reason that solved the problem I was having, which is the same problem you are having now. Call it voodoo but it worked.
Good Luck!!
Message was edited by: Al Van Malsen

HT2731 My daughters iPad has just been factory restored from the apple shop, she was on my iTunes account with her email address but now she is the correct age for her own account. We have started up the iPad and with trying to create her own with her own

My daughters iPad has just been factory restored from the apple shop, she was using my iTunes account with her email. When trying to create her own iTunes as she is the correct age it has come up that her email is already being used. How do we do this with he same email address

Hello spooner68,
Thank you for the details of the issue you are experiencing when trying to create an Apple ID for your daughter. Because her email address is associated with your Apple ID, you are receiving the message that the email address is in use.
To remedy this, you will have to first remove her email address from your account using steps 1-3 of the section titled "How to add an additional email address that is already associated with another Apple ID" in the article below and then attempt to create her Apple ID with her email address:
How to add an additional email address that is already associated with another Apple ID
If you have an email address that is already associated with another Apple ID, you may need to remove it from your other Apple ID before you can add it to your preferred Apple ID.
Sign in to My Apple ID with the Apple ID that has the email address already associated with it.
Find the email address that you want to move to your preferred Apple ID, then click Delete.
Click Save Changes, then click Sign Out at the top of the page.
You can find the full article here:
Apple ID: Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
Thank you for using Apple Support Communities.
Best,
Sheila M.

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