Factory Restore HDD issue
My dm4 1265dx hp laptop was in the process of restoring from the factory recovery discs when my dad came along and turned it off while I was away from the computer, so when I try to redo the restoring process through the factory restoring disc the laptop would ignore the restoring disc and pre load the restoring disc from previous attempt and say that the restoration is incomplete and I am unable to boot the factory restore disc--something like "unknown media was not found". I even tried flashing bios to change the boot order but for some reason I am locked out of the bios, but I saw no reason to change the boot order because the disc drive was already at the top.
My question is, if I format the HDD will the factory restoring discs work again?
That should do the trick.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer
Similar Messages
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Dv6 HDD failed short test, was able to factory restored to create USB MR but not working
HP Pavilion dv6-6c35dx (Refurbished)
Windows 7 Home Premium (64 bit)
Error: The system recovery discs do not support this computer.
You are not able to restore this system with these discs.
I have not upgraded any hard ware on the laptop,
One day my laptop did not started and only showed a black screen, after doing all tests from the HP Advance System Diagnostics. it showed that the HDD fail the Short DST (wich indicated that the HDD wasnt good anymore or it was about to die, wich I hoped it was this last explanation as I never created a revovery disc for this laptop.
"Hard Disk Test
Testing Drive: 1
HD SMART Check: Passed
HD Short DST: Failed
Failure ID: 60F0XF-0006MM-PXGK01-60V703
Product ID: A6Y53UAR#ABA
Hard Disk 1"
I did a factory restored to see if it can revived it and it worked so I was able to create a USB Recovery Media successfully.
Ordered a replacement HDD (actually the Seagate Hybrid 750 GB 7500 rpm SSD/HDD Momentus XT)
Once got the new HDD I installed it, booted the laptop from the USB Stick containing the Recovery Media, but got the error: "The system recovery discs do not support this computer.
You are not able to restore this system with these discs."
when visiting the HP support site, It tells me the following
"This error can occur due to the following conditions:
Using the wrong recovery discs, such as those that were created or ordered for another computer." (not my case)
"The configuration data on the motherboard or hard drive was not correctly configured at the factory when the computer was manufactured." (might be but will explain what I think about this one)
"The motherboard on your computer was replaced with a motherboard that is not the same replacement part. If so, you must install a new operating system or replace the motherboard with an original type." (same as 2nd explanation)
The first explanation is not my case because I did created the recovery media from the same laptop "Computer"
The 2nd and 3rd Might explained why I cannot use the USB Recovery Media, but I shouldnt had the same issue when doing the Factory Restore from the factory or refurbisher installed HDD? since it basically install all drives and software nedded for the laptop to work? ( I consider myself as an average computer user, not ignorant but and expert )Hi:
Sometimes the recovery media doesn't work for one reason or another and there is no one size fits all answer.
As i see it you have two options:
1. Order a set of recovery disks from HP.
2. Make your own plain W7 installation media if you can read all 25 characters of the W7 product key on the bottom of your notebook.
Option 2 will normally give you a much peppier PC, free of bloatware, but you will not have any of the programs that came with your PC that you may want.
Or you can use option 2 to get your PC up and running until your set of HP disks arrive.
Here are the instructions to do that if you want.
Download the W7 Home Premium SP1 64 bit iso file from the link below and follow the instructions to use the Microsoft ISO to USB tool.
Make sure you get the whole file to download. Make a note of the advertised size and compare that with the actual file that downloaded. Sometimes it states the download was complete but the whole file isn't there.
Use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link below. You need a 4 GB flash drive to use the USB method of compilation.
http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers and available software you need.
Link to the W7 ISO file downloads is below.
http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag... -
I had my Ipod nano 7th Gen factory restored. Nano touch works smooth without any song in-it but after i have any of the songs shifted from itunes, touch buttons get messed up. They don't work. Help me in over coming this issue.
Hello Rohantm,
Thank you for the details of the issue you are experiencing with your iPod nano (7th generation) touch screen. I recommend the following steps for the issue you described (you can skip the steps you have already tried):
Touch screen does not accept input
Clean the screen with a microfiber polishing cloth.
Do not wear gloves while using the touchscreen. Do not use the touchscreen with wet hands or immediately after applying hand lotion. Moisture affects touchscreen behavior in the same manner as it affects a trackpad.
If you have a protective plastic sheet or film on the touchscreen, try removing it, because it may be preventing the touchscreen from working properly.
The current application may be unresponsive; try resetting iPod by pressing and holding the Sleep/Wake button and the Home buttons simultaneously for a least six seconds, until the Apple logo appears.
Sync with iTunes and restore the iPod.
Issue not resolved
If the issue is still not resolved, please read this information on servicing your iPod.
Find the full article here:
iPod nano (7th generation): Hardware troubleshooting
http://support.apple.com/kb/TS4433
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Would partition be gone after restoring HDD into factory setting?
Model: PSU4WH-00700P
I partition C: (450 GB) into C: (100 GB) and D: (350 GB), and would like to know when I restore HDD into factory setting, will D: partition be gone?
Does anyone have any suggestions?
Thanks in advance for any suggestions
Solved!
Go to Solution.Yes, the D partition will be gone.
When you restore the hard disk to its original out-of-the-box contents using Toshiba recovery media, all the partitions are restored to factory new. That includes even the one with the recovery image.
In case you don't have it, I've attached a copy of the User's Manual.
-Jerry
Attachments:
UserGuide.pdf 1938 KB -
X220 factory restore issue with Rescue and Recovery
I have X220 which I enjoyed very much for the last one year. Warranty is just expired and unfortunately the system starts act crazy. I decided to reformat and go back to factory setting stage by using Rescue and Recovery. I could get to the Full Restore and could click full factory restore. The system ask me to restart but instead reformat the HD, the previous OS kicks in and reboot as previous setting. Please help!!!
Are you sure Q: partition is absolutely empty? Normally .WIM files on partition Q: are stored in hidden directory FactoryRecovery.
Check out Lenovo Factory Recovery Discs within Control Panel for creating factory image media.
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
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Restoration incomplete message after factory restore
After performing a factory restore I am getting the following mesage. Restoration Incomplete . I have retried full factory and system image restore multiple times and after it completes and the computer restarts the restoration incomplete message comes back. Here is what it says when click on the details button.There might be unexpected reboot during factory update. The process will cause CTO panic because the image might not be normal. and then it states the time.The computer is out of warenty and I do not have factory recovery disk and HP says none are availabe from them. I can axcess the full start up menu including F10 Bios Setup. Any help will be greatly appreciated. Thanks Robert Fuller
Hi Rod Good luck on that one, I did not even get to a recovery manager to start with.I ended up formatting the HDD and reloading with with our Win7 Pro install disc. I used the license I use for my desktop and that sorted my issue. No more problem.
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My iPhone 3GS is producing a digital delay in podcasts only. No effect in Music or games. I tried a factory restore with no effect. Any ideas?
Chris CA wrote:
Check and see if you've bought any iTunes Gift Cards you don't know about
Fraudulent iTunes Gift cards are used to make purchases but are associated with a hijacked account so that if traced it's that account holder who'll have to deal with the problems. It was a form of "laundering".
It's one of the reasons iTunes had stopped issuing those $200 gift cards about a year back since that's one of the uses for them ( The other reason had to do with why you don't, if you're sane, continue with gift card numbers after someone cracks the algorithm. ).
Another problem was with debit card numbers, usually swiped from a restaurant or Pub, being used for iTunes purchases in the U.K. ( You can find out about that by doing a search of this forum since it was also heavily posted. ) and to buy gift cards for a one time use.
If someone just hacked his account or his account was compromised further and his debit card number it out in the wild then sudden surprise purchases from the iTunes Store maybe his first warning.
He has to check his account further. -
I am trying to restore my mac back to the factory restore, i get to the screen i need after start up. i choose to reinstall from cd, i hit the enter button, and nothing happens.
Hey Akitaskarate,
I see that you are having an issue with your ability to restore from your installation CD. I have an article for you that will help you troubleshoot this issue:
Troubleshooting Mac OS X installation from CD or DVD - Apple Support
http://support.apple.com/en-us/HT201817
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden -
Can't do factory restore & only disks that keep ejecting are the osx install and apps disks
First of all let me say, this is my first Apple computer and I'm not experienced in forums. Please do not read rudeness into what is actually frustration at searching forever for a solution and trying not to wish I had been talked into an Apple. With that said....
I've had my iMac for about a year and a half. We had lost our internet and were using a hotspot for awhile so we could look for another provider and get online if we needed to. One day I signed on and, we didn't have an isp mind you, but the browser opened up to the dominant isp in this area saying a virus was detected coming from this iMac address? I thought that was strange and panicked so decided to do what I would on a pc, just restore the whole thing to factory settings. Everything was going smooth, (my updates were at 10.6.8 at the time)... when I restored I was back at 10.6.2. (osx disk) I was doing systems updates and one apparently hung.... when told to restart, I did... but the computer would never boot back up. It would turn on.... go to gray screen... then blue screen... then shut off. I couldn't boot in safe mode, pram reset did nothing, smc reset did nothing, couldn't hold 'd' to get to diagnostics, couldn't boot to recovery... it kept spitting out disks after trying to read them... with all those solutions I found online and nothing helping I had to call Apple... they couldn't help over the phone because Apple Care expired, unless I purchased help... this frustrated me because every where I found my problem and a different solution their Apple Care had expired too.... so had to set an appt at an Apple store.
So took it in to Apple, just got it back yesterday. I let them know I was restoring to factory settings so wasn't worried about losing anything. When I picked it up, I was told no charge... it was a software issue they saw where it hung and fixed it. I tried to ask questions about the 'software repair' but they didn't seem to want to answer my questions. It just says 'software repair' on my order. So I asked 'okay, so it's back to factory settings like when I bought it?' I was told yes and I said great that was my goal anyway. I get home and it's NOT like when I first purchased it or like a factory restore. Everything I was doing before it crashed is on there. So I'm back to trying to do a factory restore. But for some reason now, it seems the only disks that keep self ejecting are the osx install and application disks. I still can't do a boot recovery, AHT, or 'c' boot... since the apple disks eject I can't use start up to get to them.
I find it odd that both the oxc install disk and applications disk would be damaged at the same time when they both previously worked. I called the Apple Store where I took it to talk to the geniuses that worked on it because I had a question about the repair they did....
Apple: I'm sorry we don't offer tech support
Me: I understand but I had a question about the repair done from there the other day
Apple: We are just a store and can't answer tech questions
Me: I understand and get that but since I took my mac to your store to be worked on I thought I could ask the person that worked on it a question about the 'software repair' and meaning and what software was repaired
Apple: No you will have to set another apt to bring your computer in if you are still having problems
Me: UGHHHHHH (pulling hair out)
So (a little late huh?) to make a long story short giving what I stated above:
Why is it, only the osx install and application disks not working now? They worked before taking it to Apple
What can I do at this point?
Can you do a factory restore without disks on a Mac?
If by chance both disk did for some reason go out, how do I get them replaced?
If I gave TMI without enough important info let me know.
My OS X install disk says version 10.6.2 on it
About this Mac currently says Mac OS X version 10.6.8
Batteries died on keyboard and mouse so am using usb wired keyboard and mouse
At some point I had used bootcamp and then later found parallels so I could install a Corel product and keep using... could some windows files be messing something up in there somewhere?
It used to say Mac OS X Version 10.6.8 and I could have sworn I saw it said 'snow leopard' in there somewhere, now I can't even find that word in search on the computer. Long post I know but trying to set what was going on at the time I took it in.
I'm not sure what else needs to be added to get this to the correct thread or help. As I stated my goal is to have it like I just pulled it out of the box for the first time so no solution will scare me off about loss of data.
Thanks for any help.Wow, sorry to hear of your experience. Seems strange that your disk would just eject like they did. It could be a lot of things but more than likely you just kind of have to start all over.
What I would do is insert your system disk and instead of going immediately to an install I would go to disk utility and erase the drive. That will erase everything on the disk and give you a new blank disk to start with. After that I would try to reinstall the system. Assuming that goes well then you should be restored to where it was when you purchased it. After that you can reinstall all your applications or personal files. I hope you have good backups.
I remember one time I was having a similar problem and don't ask my why I did it but I actually could not get it to install a system. I removed both of my ram sticks, shut the computer down for about 10 minutes including unplugging it from the wall plug, then reinstalled the ram, plugged it back in and started up from the system disk and all worked just fine. To this day I have no idea if pulling the ram helped but I have never had to do it since and for some dumb reason that solved the problem I was having, which is the same problem you are having now. Call it voodoo but it worked.
Good Luck!!
Message was edited by: Al Van Malsen -
My daughters iPad has just been factory restored from the apple shop, she was using my iTunes account with her email. When trying to create her own iTunes as she is the correct age it has come up that her email is already being used. How do we do this with he same email address
Hello spooner68,
Thank you for the details of the issue you are experiencing when trying to create an Apple ID for your daughter. Because her email address is associated with your Apple ID, you are receiving the message that the email address is in use.
To remedy this, you will have to first remove her email address from your account using steps 1-3 of the section titled "How to add an additional email address that is already associated with another Apple ID" in the article below and then attempt to create her Apple ID with her email address:
How to add an additional email address that is already associated with another Apple ID
If you have an email address that is already associated with another Apple ID, you may need to remove it from your other Apple ID before you can add it to your preferred Apple ID.
Sign in to My Apple ID with the Apple ID that has the email address already associated with it.
Find the email address that you want to move to your preferred Apple ID, then click Delete.
Click Save Changes, then click Sign Out at the top of the page.
You can find the full article here:
Apple ID: Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
Thank you for using Apple Support Communities.
Best,
Sheila M. -
After my cousin from California did an update on her iPad to 7.1 she could not start her iPad. It had only a message to hook it up to iTunes. She had to use my Mac to do it and it said she had to do a FACTORY RESTORE. This would mean she would lose everything!!! She does have her photos on her iPhone but other things are not backed up on the cloud. Is there a way for her to un up grade her iPad so she doesn't have to go through the loss of everything? Is there some way she can link her phone to her iPad to get the stuff off her iPad to the cloud first to save it and THEN to the factory restore? Any help would be appreciated.
She really wishes she had NEVER upgraded the software :-(
Can she use my MAC to save things to a file and then a USB drive for a worse case scenario????? But how do we dump the info if we can't see it since the iPad is frozen?
Any and all help is appreciated.
SKMOORE for my cousin Jane --first time we have seen each other in 40 years and we are the only ones in the family who are tech junkies and THIS happens.Hey cbehr123,
Try the steps suggested in the following article to help you address this issue:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
You can also use the following article to help you troubleshoot further if you are receiving an error code:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
Cannot connect ATV 2.0 (factory restore) to wifi (tried all secure modes)
Restored ATV to v2.0. ATV sees the wireless network but cannot connect. Have attempted all types of encryption settings:
1. WPA2-PSK: AES, TKIP and mixed mode
2. WPA-PSK
3. WEP 128bit, hex and ascii.
Using Buffalo Airstation WZR-HP-G300NH, firmware 1.74. Wireless was working fine at current version (3.x?) prior to factory restore using WPA2-PSK. I recall having these same issues on another router when I first got my ATV and finally had to revert to WEP 128bit 26 character hex code to get it to work. Unfortunately, that's not working with this router.
Ethernet plug is dead, so I can't connect it directly to the network.
Any ideas?Closing this as answered. Went into Apple, they pretty much confirmed that both the wifi and ethernet were dead. It was out of warranty so I just bought a new one.
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How to restore an Apple TV first generation if it does not factory restore in recovery mode?
The other day, while watching a movie, my Apple TV 1st gen just froze and became unresponsive to any remote control inputs. My intital attempts to just remove power and startup again failed and resulted in repeated crashes and renewed startups. On the discussions here ( Re: Apple TV 1st gen Factory Restore Problems ) I found out how to force restart by holding down the 'menu' key and the ' - ' key simultaneously. This brought me to the Recovery Menu.
Restart from there didn't work, only resulted in coming back to the recovery menu.
Diagnostics showed my Apple TV to be working normally.
Factory Restore immediately brought up a failure message that factory restore was not possible!
I tried this several times but always the same result. My trusted Apple TV first generation had mysteriously turned itself into a brick.
After searching the web and trying all kinds of things, I figured out how to save it. Here's how:
for reference, have a look at this webpage, but keep reading below: http://www.tweaking4all.com/home-theatre/appletv/restore-appletv-os-after-erasin g-disk/
you need a good size USB stick, mine was 4GB
the first method described didn't work for me, is time consuming, and you need an ethernet internet connection
however the second method described (no network needed) worked, but not with the file posted on the website (had wrong size)
download the disk image with the Apple OS from here: http://wiki.openelec.tv/index.php?title=Restoring_the_Apple_OS
I downloaded the Apple OS v3.0.2 file, this proved to be working
If you're on a Mac, download and install the ApplePi-Baker application from here: http://www.tweaking4all.com/hardware/raspberry-pi/macosx-apple-pi-baker/
If you're not on a Mac, follow the instructions in the thread posted in 1.
Using the ApplePi-Baker, or the other methods, restore the disk image to the USB stick; be patient, this may take a while
Unpower your Apple TV, plug in the USB stick, power up your Apple TV
Your Apple TV will now boot up from the USB stick and will install the latest OS on its harddrive
When completed, remove power, remove USB stick, power up and hold down the 'menu' and ' - ' keys simulatenously, this will bring your Apple TV into Recovery mode
Select Factory Restore
Your Apple TV will now factory restore to OS v 3.0.2
Note: This worked for me right away, but if not you may want to try the earlier OS version, see notes on the OpenElec Wiki page.
Good luck, and keep enjoying your Apple TV first gen!Based on your suggestions, I've posted an additional article on how to do this ...
http://www.tweaking4all.com/home-theatre/appletv/restore-appletv-os-offline-1stg en/
Also note that I fixed the issue with the corrupted IMG files .... the files on Tweaking4All.com now work as they are supposed to.
Thanks again James! -
I am trying to personal hotspot but each time I go into it and tune it on the screen goes back to the Settings page and personal hotspot has disappeared and can not be found. I have tried restarting the phone and also a factory restore to no avail. HELP
I had a similar issue and it was password case sensitive issue
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hi, I'm holding on to the above mentioned.(forgot is it 8930/8390) i do not know if there is still warranty or not. as i bought it 2nd hand. i did notburn any back up too. i am facing problem with system factory restore. tried F11 upon startup.(could not oot therecovery page even when i pressed F11 repeatedly) tried looking for hp recovery manger.(i do not have this in windows) Please do help with how should i go about doing the factory restore. Thank you very much!
Did you try to access Rescue and Recovery by tapping the Lenovo Care botton (the button that looks like a toolbox next to the power button) at boot? If you are able to do this, you should be able to restore your unit to the factory settings.
However, if this doesnt work and you didn't create your own recovery media before this incident happened, you'd be better off calling Lenovo tech support and obtaining a copyof the recovery CDs. They should be able to assist in this case.
shawie60 wrote:
I've downloaded and installed the latest recovery cd and installed that but it tells me there isnt data there, yet ive seen the img files. Is there anyway I can manually start the factory recovery process or is there something on the lenovo site that will do this for me?
These CDs that you downloaded/installed. Are they speciifc to you machine type or model? Either way, you're still better off calling Lenovo to get the original OEM CDs. Then once you get the CDs, you should be ok.
Do NOT PM me with technical issues. Post in the forum for assistance. Thanks
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