"Fail to Download" on 2011 MacBook Pro

After multiple attempts to download OS X Yosemite it always stops after about 1/4 of the way and says that it failed to download. I have a MacBook Pro from late 2011. I have 0 idea why this keeps happening. Any solutions out there??

Hi Savdevore,
How good and reliable is your connection? Best is not to use WiFi, but to use the ethernet connection.
Have fun
Leo

Similar Messages

I have an early 2011 MacBook Pro which has been running slow for a while. After looking at responses to similar problems I have downloaded and run EtreCheck and will post the output. Please can someone help me with what it all means.Thanks in advance

I have an early 2011 MacBook Pro which has been running slow for a while. After looking at responses to similar problems I have downloaded and run EtreCheck. Please can someone help me with what it all means.
Thanks in advance.
EtreCheck version: 1.9.15 (52)
Report generated 19 September 2014 08:07:14 GMT+8
Hardware Information: ?
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information: ?
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 0:4:29
Disk Information: ?
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (147 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R   UJ-898
USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) Support
[loaded] com.sophos.kext.sav (9.1.55 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.1.50 - SDK 10.8) Support
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.configuration.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
[running] com.sophos.scan.plist Support
[running] com.sophos.sxld.plist Support
[running] com.sophos.webd.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
Launch Agents: ?
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[running] com.sophos.uiserver.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.music.plist Support
[loaded] com.google.keystone.agent.plist Support
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support
User Login Items: ?
iTunesHelper
TomTomHOMERunner
AdobeResourceSynchronizer
Dropbox
Internet Plug-ins: ?
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
DivX Web Player: Version: 3.2.1.977 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
EPPEX Plugin: Version: 10.0 Support
Default Browser: Version: 537 - SDK 10.9
OVSHelper: Version: 1.1 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.7
Safari Extensions: ?
Ultimate
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
Flash Player Support
Perian Support
Trusteer Endpoint Protection Support
Time Machine: ?
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 297.29 GB Disk used: 160.38 GB
Destinations:
Data [Network] (Last used)
Total size: 2 TB
Total number of backups: 99
Oldest backup: 2012-04-20 17:05:32 +0000
Last backup: 2014-09-18 23:49:25 +0000
Size of backup disk: Excellent
Backup size 2 TB > (Disk size 297.29 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
      6% InterCheck
      5% iCalExternalSync
      3% WindowServer
      2% CalendarAgent
      2% SystemUIServer
Top Processes by Memory: ?
152 MB SophosScanD
147 MB InterCheck
106 MB SophosAntiVirus
66 MB Dropbox
57 MB com.apple.iTunesLibraryService
Virtual Memory Information: ?
161 MB Free RAM
1.55 GB Active RAM
1.41 GB Inactive RAM
902 MB Wired RAM
611 MB Page-ins
0 B Page-outs

Uninstall Trusteer software
http://www.trusteer.com/support/uninstalling-rapport-mac-os-x
Remove Sophos
https://discussions.apple.com/message/21069437#21069437

2011 MacBook Pro, 64 bit i7 quad core, upgraded to Lion OSx, Bootcamp installed with Windows 7, wanting to install Windows 8 (don't ask), tried downloading/installing bootcamp 5.0.5033, error message something similar to bootcamp doesn't support this Win

2011 MacBook Pro, 64 bit i7 quad core, upgraded to Lion OSx, Bootcamp installed with Windows 7, wanting to install Windows 8 (don't ask), tried downloading/installing bootcamp 5.0.5033 (both on the mac/windows partitions (actually using a parallel to run Windows)), error message something similar to bootcamp doesn't support this Windows
So the question is am I doing something wrong? Should I just try and install windows 8 through my windows 7 partition and see if I can use the bootcamp 5.05033. Or do I solely have to use the bootcamp to install Windows 8? I'm not too familiar with bootcamp and how it runs.

if you're using parallels and full bootcamp then you're making it 100% more troublesome for youself then it needs to be
bootcamp is running windows directly on the hardware this give full memory and cpu and 3d video game power
running windows in parallels is running a virtual machine where one can't run powerful games and the like but one can have it in a window and change fast between osx and windows
parallels as the only virutal machine (as far as I know) support not have the operating system as a file on the osx harddisk but can access a bootcamp parition as virtual machine but without the benefits bootcamps provides
it's a service parallels provide for those who want both to play games in normal bootcamp and sometimes use windows in a virutal machine
just install it like a normal virtual machine and you need not worry about bootcamp drivers and the likes
plus it would mean that the windows part would be a part of the timemachine bacup of osx
which it is not when it's in bootcamp

2011 macbook pro OSX maverick, error: storage system verify or repair failed

Hi there,
My 2011 Macbook pro which came with Lion but now upgraded to Maverick 10.9.5 has just crashed. It will start up in recovery mode but when I've gone to the apple logo to start up from disk, it shows the disk but doesn't start up from it I just get a grey screen.
I'ved tried to verify and repair the disk and get message: 'The partition map needs to be repaired because there's a problem with the EFI system partitions file system'
I also get: error, storage system verify or repair failed.
S.M.A.R.T staus is verified
None of the key commands for start up seem to work, ie - option - shift - command P,R etc.
I can't re-install operating system as it is an older version, ie Lion and have updated to Maverick via APP store so no way of re-installing OSX.
Any ideas???

I have the same issue. Not able to fix it.

I have a late 2011 macbook pro i want to reinstall os lion 10.7 so when i reboot hold down options key click on recovery hd then in the os x utilities screen it says reinstall mac os x is there any way i can save this download so i can burn to dvd

i have a late 2011 macbook pro i want to reinstall os lion 10.7 so when i reboot hold down options key click on recovery hd then in the os x utilities screen it says reinstall mac os x is there any way i can save this download so i can burn to dvd

steve359 wrote:
Sorry ... I read but was unfortunately distracted from your original post. You have a system that came with Lion. The Lion that is on your system is only for your computer and cannot be downloaded from the app store again because you never purchased it officially through the App Store.
Try this for making an external USB/DVD copy of Recovery on an external disk. internet is still required for reinstall, though, I believe: http://support.apple.com/kb/HT4848. But at least you have a separate Recovery Partition if you ever need a fully new and empty internal disk.
Your assumption is incorrect. Although he may not be able to download it from the App store he can download it directly for the Apple servers using the recovery partition on his original drive.
All you have to do is start the install routine and then point the install to an external hard drive. Once the download is finished the computer will reboot to start the install. At that reboot disconnect the external drive so the install can not start. Boot the computer back into the OS on the internal hard drive, which is what will happen automatically once the external drive is disconnected. Then connect the external and copy the files from it that were downloaded. Right click on that downloaded package file and select Show contents. In the contents of that package is a file called InstallESD.DMG. Copy that file out of the package and burn it down to a DVD or USB thumb drive and you now have the Full Lion Installer. I have several of them laying around on different hard drives and 2 USB thumb drives which I have used to reinstall Lion on my 15" MBP.
Sorry OP I should of just typed this out in my first post.

Failing integrated video board on 2011 MacBook Pro

Hello,
I have a 2011 MacBook Pro (2.2 GHz Intel Core i7, 4 GB 1333 MHz DDR3 memory) running OS 10.6.8. I inherited it from a colleague and use it for work and the discrete video card (AMD Radeon HD 6750M) started to fail late 2013 leading to the classic green lines symptoms and finally complete freeze after startup. After reading several posts about the subject, I followed the instructions to disable the discrete extensions and use only the integrated video card (I also have gfxCardStatus on but it does not recognize the discrete videocard anyway). That allowed me to use my MacBook for > 2 more years without significant issues (except not being able to use chrome or view some flash videos). But today, it looks like the integrated videocard is also starting to fail, every other horizontal line on my screen is white, so it looks like I'm looking through a tight screen and it's hard to read text. As the discrete video failed, I do not have an external video output. Any suggestions, has any one rescued a MacBook pro with two failing vieo cards? Thank you.

Hello vhurez,
Welcome to the Apple Support Communities!
I understand that it seems as if your video card is no longer working as expected. In this situation, it may be necessary to have your Macbook Pro evaluated for repair. Please review the information in the attached weblink for more information.
Apple - Support - Service Answer Center
Have a great day,
Joe

I have a late 2011 macbook pro and it wont update the firmware to 2.7, it downloads the update then says its installing it but when i go back to software update it keeps coming up saying it needs to be updated

I have a late 2011 macbook pro running OSX Lion, and it wont update the firmware to 2.7, it downloads the update then says its installing it but when i go back to software update it keeps coming up saying it needs to be updated. Im wondering what can i do to stop this or get it to update.

Once it is downloaded you need to restart the computer if it does not restart automatically. When it next starts up you should note a progress bar appearing below the Apple logo. When done the computer will restart once more. The new firmware should now be installed.

I need the drivers for earl 2011 macbook pro 13 inch i7 4 gigs for windows 7 64 bits i tried downloading with bootcamp butt it never completes allways ends up with an error please help

i need the drivers for earl 2011 macbook pro 13 inch i7 4 gigs for windows 7 64 bits i tried downloading with bootcamp butt it never completes allways ends up with an error please help if any one has the drivers or knows were i can download them

Doug...
If you don't have it for reference, the manual might come in handy > US/Boot_Camp_Install-Setup.pdf
After it loads, Command + F to find information regarding the drivers.

My 2008 Macbook Pro logic board failed...am I still able to copy that hard drive onto my 2011 Macbook Pro hard drive?

My 2008 Macbook Pro logic board failed...am I still able to copy that hard drive onto my 2011 Macbook Pro hard drive?

What you can do is to extract the hard drive from your old computer, put it in an enclosure and connect it to your newer computer, so you can restore your data.
It's not too difficult to do it yourself, but if you think you will do something wrong, take it to a store where you can get your data restored

Download SD card on Late 2011 Macbook Pro with iPhoto 9.6

I am on a 13 inch late 2011 Macbook Pro running Yosemite 10.10.1, using iPhoto 9.6. When I download photos straight from the SD card to iPhoto some of my photos come out like this. They are good on the SD card and if I reload them 1-3 times they turn out okay. I use an external hard drive, but I switched back to loading them on my hard drive to see if that would resolve the issue, they still loaded like below. I have tried different SD cards, different cables (on external HD). Any ideas?

They are good on the SD card and if I reload them 1-3 times they turn out okay.
Are JPEGs also corrupted?
If only some RAW files that are corrupted, and if the results are random, it looks more likely a hardware problem than a problem with the RAW support. I recommend to make an extra backup of your mac, just in case. And then test your drives and the memory. It might also be the USB port.

WIP: My adventures with 2011 MacBook Pro and Windows 8.1 including seconday HDD

So I've just lost about 3 days of my life trying to install Windows 8.1 (my preferred) operating system on a Late 2011 MacBook Pro.
I feel that I've learnt a lot and hopefully can share my experiences to speed a few of you along the process. This is my own experience please let me know if anything I have documented is not true and I will revise for completeness
What my initial goal was to have a dual HD set up with an SSD running both Mac OSX and Windows 8.1 (via Bootcamp) with a 2ndry HD in places of the optical (DVD) drive for shared storage.
I have tried all/some of the following:
Win 8.1 ISO from the MS site: http://windows.microsoft.com/en-GB/windows-8/create-reset-refresh-media
USB created using Rufus for Bios and EFI boot
DVD created using Windows 8.1 (can't remember how)
Yosemite USB created using: Create a bootable installer for OS X Mavericks or Yosemite - Apple Support
There are 2 main options when installing Windows:
Bios
EFI
Both have different pros and cons, which Im going to try and document here:
Bios
Full driver support via Bootcamp download
Slower (mainly boot time, not by much though)
Not quite as "native" as some may prefer
Limited number of partitions??
EFI
Fast
Native
Does not support video driver properly (no dual screen)
Audio does not work (says Failed to start device)
Here are some random facts I know
Windows DVD will only boot from optical drive when connected internally. If plugged in via external USB it stops at black screen with flashing cursor and doesnt progress
Using 5HT-2a's method on Redit (see below) and the EFI install, I get the Cx0000005 cannot find source media error and cannot install
Hacking the Bootcamp tool to create a Windows 8 ISO with all the drivers works (see link below) but when using it in EFI it crashes repeatedly during install so you never can complete the process (I think this is due to the video drivers) and therefore can't run Bootcamp assistant thus get proper trackpad support
Using lion10's method (below) for tweaking a standard Mac partitioned HD I was able to get past the cannot install Windows error ("windows cannot be installed to this disk. the selected disk is of the GPT partition style") and install Windows using EFI
Best guides/links I have found:
lion10's method:The ultimate way to install Windows 8.x in (U)EFI mode on Apple systems
5HT-2a's method: http://www.reddit.com/r/mac/comments/2fy3be/by_popular_demand_my_better_than_boo tcamp_guide/
skipsizemore's method: Can't install Windows 8 x64 on late 2013 MBP with1TB SSD
Bootcamp drivers 2 versions depending on Mac:
Older Macs: Boot Camp Support Software 5.1.5621
Newer Macs (most 2013+): Boot Camp Support Software 5.1.5640
Bootcamp Assistant Hack for USB creation on older Macs: http://forums.macrumors.com/showthread.php?t=1680652There is an additional parameter required if you are using Yosemite during code signing (-deep I think, but cant remember)

What I ended up doing (so far)
I'm not 100% sure of the state of my disk when I got to where I ended up but I had previous completed the GDisk and DISKPART methods from 5HT-2a and lion10's methods. I was using a 128gb SSD
I then decided to start from the top (as I had previous installed Win 8.1 on the original HD using DVD)
So I ran the Yosemite installer (via USB) and used the partition tab in Disk Utility to repartition the disk into 2 partitions, 1 for OSX and 1 (ExFat/NTFS) for Windows
I then booted in Bios (Windows, not EFI) using the Windows 8.1 DVD using the DVD plugged in internally (wouldnt work using USB enclosure)
Installed Windows to the partition I created (probably the 4th one)
After Windows installed, ran the Bootcamp set up program
Reran Yosemite installer and installed Yosemite
Swapped out the optical drive for a larger HD (7200rpm) and formatted it with HFS+

Early 2011 MacBook Pro incredibly slow after installing Mavericks

I'm really hoping someone can help me out. As per the subject line, I installed Mavericks on day one (and learned my lesson!).
Since installing Mavericks my MacBook Pro runs incredibly slow. If I open the Mail App and Safari - it almost grinds to a halt. I have the "Memory Clean" App which I now have to run constantly (it appears to help a little) and I try to only launch one app at a time where possible, but it's not really pratical.
As an aside, my MacBook ran really well with Mountain Lion, so there's little doubt to my mind that Mavericks is the culprit.
I'd be eternally grateful for any help & advice :-)
I spotted other people advise running EtreCheck, here are my results:
Hardware Information:
          MacBook Pro (13-inch, Early 2011)
          MacBook Pro - model: MacBookPro8,1
          1 2.3 GHz Intel Core i5 CPU: 2 cores
          4 GB RAM
Video Information:
          Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
          OS X 10.9.1 (13B42) - Uptime: 0 days 0:13:54
Disk Information:
          Hitachi HTS545032B9A302 disk0 : (320.07 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 319.21 GB (33.32 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          MATSHITADVD-R   UJ-8A8
USB Information:
          Apple Inc. FaceTime HD Camera (Built-in)
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Kernel Extensions:
          com.globaldelight.driver.BoomDevice          (1.1 - SDK 10.9)
          net.telestream.driver.TelestreamAudio          (1.1.0 - SDK 10.8)
Startup Items:
          Jaksta: Path: /Library/StartupItems/Jaksta
Problem System Launch Daemons:
          [failed] com.apple.wdhelper.plist 3rd-Party support link
Problem System Launch Agents:
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist 3rd-Party support link
          [loaded] com.bourgeoisbits.cloak.cloakd.plist 3rd-Party support link
          [loaded] com.bourgeoisbits.cloak.cloakproxyd.plist 3rd-Party support link
          [loaded] com.google.keystone.daemon.plist 3rd-Party support link
          [loaded] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link
Launch Agents:
          [loaded] com.amazon.sendtokindle.launcher.plist 3rd-Party support link
          [loaded] com.google.keystone.agent.plist 3rd-Party support link
User Launch Agents:
          [loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
          [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
          [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
User Login Items:
          Boom
          PopClip
          Caffeine
          Fantastical
          AppTrap
          Dropbox
          Alfred 2
          Cloak
          ScreenFlowHelper
          Google Chrome
Internet Plug-ins:
          o1dbrowserplugin: Version: 3.18.3.12840 3rd-Party support link
          SpeedDownload Browser Plugin: Version: 2.1.5 - SDK 10.6 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          Flip4Mac WMV Plugin: Version: 2.4.1.4 3rd-Party support link
          AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link
          Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
          FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
          Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
          QuickTime Plugin: Version: 7.7.3
          googletalkbrowserplugin: Version: 3.18.3.12840 3rd-Party support link
          npgtpo3dautoplugin: Version: 0.1.44.28 - SDK 10.5 3rd-Party support link
          iPhotoPhotocast: Version: 7.0 - SDK 10.8
          JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
User Internet Plug-ins:
          CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
          EMusic: Version: EMusic 1.0.0 3rd-Party support link
3rd Party Preference Panes:
          AppTrap 3rd-Party support link
          Flash Player 3rd-Party support link
          Flip4Mac WMV 3rd-Party support link
          Hazel 3rd-Party support link
          Perian 3rd-Party support link
Bad Fonts:
          None
Old Applications:
          /Applications/iWork '09
          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
          Attachment Tamer Helper:          Version: 3.1.2 - SDK 10.5 3rd-Party support link
                    /Users/derricksutton/Library/Mail/Bundles (Disabled)/Attachment Tamer.mailbundle/Contents/Resources/Attachment Tamer Helper.app
          Nisus Thesaurus:          Version: 1.1 - SDK 10.4 3rd-Party support link
          Amazon MP3 Downloader:          Version: INFO_PLIST_VERSION - SDK 10.4 3rd-Party support link
Time Machine:
          Skip System Files: NO
          Mobile backups: ON
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 297.29 GB Disk used: 266.26 GB
          Destinations:
                    Seagate Expansion Drive [Local] (Last used)
                    Total size: 465.44 GB
                    Total number of backups: 10
                    Oldest backup: 2013-09-21 16:05:10 +0000
                    Last backup: 2013-12-31 20:05:10 +0000
                    Size of backup disk: Too small
                              Backup size 465.44 GB < (Disk used 266.26 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
              28%          WindowServer
               5%          Google Chrome
               2%          Dock
               1%          Fantastical
               1%          hidd
Top Processes by Memory:
          135 MB          Google Chrome Helper
          98 MB          mds_stores
          90 MB          Finder
          86 MB          Google Chrome
          61 MB          EtreCheck
Virtual Memory Information:
          612 MB          Free RAM
          1.47 GB          Active RAM
          601 MB          Inactive RAM
          1.04 GB          Wired RAM
          523 MB          Page-ins
          2 MB          Page-outs

CleanMyMac is probably your problem.
CleanMyMac is crapware.
Crapware is anything that purports to "optimize", "clean", "accelerate", "monitor", or "protect" your Mac. These apps are unnecessary, poorly written, overpriced (if they were free, they'd still be overpriced), and harmful. The people who sell this stuff know this, but they keep selling it because people keep buying it. They can damage your OS and be difficult to uninstall.
I would try to uninstall it, but if that fails, you may have to erase your HD and do a clean install.

Late 2011 MacBook Pro 15 - Slow and Freezes

Good Morning.
This is MBP is running slowly and freezes, particularly if watching video, but is sluggish even opening applications from finder.
The MBP was taken to a apple service provider with the complaint of very sluggish and a strange graphic issue (The graphics were garbled at times - there is a known issue with logic boards.) a picture of the graphics was provided.
The service provider stated that the HDD drive failed the SMART test but graphics passed his test. When questioned if he was comfortable that nothing was wrong with graphics based on picture he stated that he advised I take it to the apple store. Which I did. There the MBP passed both the graphics and HDD test. based on the photograph the no less than 3 geniuses agreed the logic board was bad, though it wasn't the "typical" failure. The genius bar was given the information about the apple service provider and slowness. All of that was entered into the comments.
The MBP was sent to apples repair depot where the logic board and magsafe board was replaced. and the MBP was returned with assurances that all was well.
Though the graphics issue has not reoccurred the speed is not any better and may be worse. (in excess of a minute fifteen boot, noticeable delay opening browsers or menus).
Additonal information:
When provided to the apple service provider (and presumably the apple store) the computer contained the original 4gb ram. and had never been opened. The ram showing on this report is crucial, contains the mac logo and was installed because the service provider said 4gb was low, so when the computer returned and was still slow it was tried - it seems to have made no difference).
The HDD failed to secure erase the freespace on HDD 3 times prior to repair with the message "could not create temp file" after running overnight.
I've reset PRAM and SMC and run trough various "why is my mac slow" guides to no avail.
The anti virus was also added post repair to look for any thing malicious.
Help please.
EtreCheck version: 2.2 (132)
Report generated 4/27/15, 10:28 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (15-inch, Late 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,2
    1 2.4 GHz Intel Core i7 CPU: 4-core
    16 GB RAM Upgradeable
        BANK 0/DIMM0
            8 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            8 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery: Health = Normal - Cycle count = 307 - SN = D862172005ZDGDMB3
Video Information: ℹ️
    Intel HD Graphics 3000
        Color LCD 1440 x 900
    AMD Radeon HD 6770M - VRAM: 1024 MB
System Software: ℹ️
    OS X 10.10.3 (14D136) - Time since boot: 0:23:32
Disk Information: ℹ️
    APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 749.30 GB (610.87 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    HL-DT-ST DVDRW GS31N
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
    [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
    [running]    com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.cloudpath.maccmd.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [running]    com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
    CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 [Click for support]
    AdobePDFViewer: Version: 10.1.13 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 Outdated! Update
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
    Silverlight: Version: 4.1.10329.0 [Click for support]
    DirectorShockwave: Version: 11.6.5r635 [Click for support]
    JavaAppletPlugin: Version: Unknown Check version
User internet Plug-ins: ℹ️
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Mobile backups: ON
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 749.30 GB Disk used: 138.43 GB
    Destinations:
        Data [Network]
        Total size: 2.00 TB
        Total number of backups: 30
        Oldest backup: 2015-03-12 17:13:32 +0000
        Last backup: 2015-04-27 11:14:11 +0000
        Size of backup disk: Adequate
            Backup size 2.00 TB > (Disk used 138.43 GB X 3)
Top Processes by CPU: ℹ️
         6%    WindowServer
         1%    fontd
         0%    SophosUIServer
         0%    taskgated
         0%    InterCheck
Top Processes by Memory: ℹ️
    819 MB    com.apple.WebKit.WebContent(7)
    785 MB    kernel_task
    180 MB    SophosScanD
    164 MB    InterCheck
    147 MB    SophosAntiVirus
Virtual Memory Information: ℹ️
    11.00 GB    Free RAM
    5.19 GB    Used RAM
    0 B    Swap Used
Diagnostics Information: ℹ️
    Apr 27, 2015, 10:02:50 AM    Self test - passed
    Apr 26, 2015, 08:15:18 AM    /Library/Logs/DiagnosticReports/firefox_2015-04-26-081518_[redacted].cpu_resour ce.diag [Click for details]

"This is not a retina 15" - though I just turned off the graphics switching to see if that made any difference."
That recall is not just for the Retina model:
From:
https://www.apple.com/support/macbookpro-videoissues/
Affected Models
MacBook Pro (15-inch Early 2011)
MacBook Pro (15-inch, Late 2011)
I'm aware of that recall it is the "known problem" I mentioned in the original post, however the linked story RE: Yosemite referenced retina MacBook Pros
There is an issue in retina MBPs and Yosemite:
http://www.macnn.com/articles/14/11/04/several.support.threads.discussing.issue. related.to.gpu.switching/
"Regardless of symptoms, the issue has been traced to switching to the discrete GPU from the integrated GPU.
Read more: http://www.macnn.com/articles/14/11/04/several.support.threads.discussing.issue. related.to.gpu.switching/#ixzz3YWcK80s9"
So I was not sure if this was discussing a separate issue, that is why I mentioned it was not a Retina.
"Does "disk warrior" report anything that the apple store test would not?"
The Apple Store would run the Apple System Diagnostic (ASD).
Re:
http://www.dannydullin.com/apple-service-diagnostic-asd-reference-list/
The trick when you take it to the Apple Store is to make your computer repeat the failure that you see. It actually would be a good idea to get it to fail just before your appointment. Don't shut it down just take it to them frozen.
Then you can hand the genius the MBP and say, "This is what happens."
Actually a suggestion of another senior member around here. I'd credit her if I could remember who it was.
They ran two test one was a video test and the other was a hard drive test "quick apple store" that said it "randomly checked disk" or something close to that.
I can only hope to get it to fail right before going. - only real problem is that considering the apple disclaimer about their responsibility for your data, there is absolutely no way they are getting it with our data on it. But if I can get it to fail I'll let them see it before wiping it... I mean the sluggishness is obvious so at least they can see that.
I do appreciate the ideas. There were a number of people there when I dropped it off the first time, one of them was on her third logic board. Another on the second.

Late 2011 MacBook Pro can't boot after Yosemite install

After installing Yosemite on this late 2011 MacBook Pro it stops about a third of the way into booting up. It displays a null sign. I can boot into recovery disk, or external HD (I don't have a backup of this system, but can boot from my MacBook Air's clone) if I use option-R or just option at startup. It won't go into Safe Mode. From the ext HD I have reinstalled Yosemite on the MBP, but it still freezes mid-boot. Disk Utility repair permissions, repair HD, zap PRAM, SMC, I've tried all of these (from reading advice here, and PM from Ogelthorpe). I have copied the Etre Report below. Suggestions?
EtreCheck version: 2.1.8 (121)
Report generated March 24, 2015 at 2:16:55 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Late 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.4 GHz Intel Core i5 CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 431
Video Information: ℹ️
    Intel HD Graphics 3000
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.3 (14D113c) - Time since boot: 0:25:56
Disk Information: ℹ️
    ST9500325ASG disk0 : (500.11 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) /Volumes/Macintosh HD : 498.88 GB (345.40 GB free)
            Core Storage: disk0s2 499.25 GB Online
    MATSHITADVD-R   UJ-8A8
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Western Digital My Book 1140 2 TB
        EFI (disk2s1) <not mounted> : 210 MB
        MBPClone (disk2s2) /Volumes/MBPClone : 249.35 GB (119.30 GB free)
        Recovery HD (disk2s3) <not mounted> [Recovery]: 784 MB
        Clone27iMac (disk2s4) /Volumes/Clone27iMac : 1.08 TB (918.40 GB free)
        Recovery HD (disk2s5) <not mounted> [Recovery]: 650 MB
        MediaorWhatever (disk2s6) / : 665.53 GB (583.65 GB free)
        Recovery HD (disk2s7) <not mounted> [Recovery]: 650 MB
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /System/Library/Extensions
    [not loaded]    com.ricoh.print.kext.USBPrintClass (3.01) [Click for support]
        /Volumes/MBPClone/Applications/DiskWarrior.app
    [not loaded]    com.alsoft.Preview (4.4) [Click for support]
        /Volumes/MBPClone/Library/Sophos Anti-Virus/InterCheck.app
    [not loaded]    com.sophos.kext.sav (8.0.14 - SDK 10.5) [Click for support]
Launch Agents: ℹ️
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    net.culater.SIMBL.Agent.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.bombich.ccc.plist [Click for support]
    [running]    com.bombich.ccchelper.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [loaded]    com.transcend.TSTRIMHandlerHelp.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    WD Quick View    Application (/Library/Application Support/WDSmartware/WDQuickView.app)
Internet Plug-ins: ℹ️
    o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Flip4Mac WMV Plugin: Version: 2.3.2.6 [Click for support]
    OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Silverlight: Version: 4.0.50917.0 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    QuickTime Plugin: Version: 7.7.3
    googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
    AdobePDFViewer: Version: 10.1.13 [Click for support]
    Scorch: Version: 6.2.0 [Click for support]
    DirectorShockwave: Version: 12.0.7r148 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Flip4Mac WMV [Click for support]
    Perian [Click for support]
    WDQuickView [Click for support]
Time Machine: ℹ️
    Mobile backups: OFF
    Auto backup: NO - Auto backup turned off
    Volumes being backed up:
    Destinations:
        MBP Backup [Local]
        Total size: 299.73 GB
        Total number of backups: 20
        Oldest backup: 2013-03-14 16:58:24 +0000
        Last backup: 2014-02-25 16:24:25 +0000
        Size of backup disk: Excellent
            Backup size 299.73 GB > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
         5%    WindowServer
         3%    mds
         0%    AppleSpell
         0%    fontd
         0%    mds_stores
Top Processes by Memory: ℹ️
    249 MB    mds_stores
    150 MB    Finder
    116 MB    Dock
    116 MB    Spotlight
    73 MB    ocspd
Virtual Memory Information: ℹ️
    801 MB    Free RAM
    1.59 GB    Active RAM
    785 MB    Inactive RAM
    1.09 GB    Wired RAM
    2.01 GB    Page-ins
    446 KB    Page-outs
Diagnostics Information: ℹ️
    Mar 24, 2015, 01:44:49 PM    Self test - passed
    Mar 22, 2015, 10:30:37 PM    /Library/Logs/DiagnosticReports/VideoMemoryTool_2015-03-22-223037_[redacted].cr ash

Drive Partition and Format
1. Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
If you are preparing an external or a non-startup drive, then open Disk Utility in your Utilities folder.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
7. Quit DU when it is finished and return to the installer. Install Snow Leopard. Download and install Mac OS X 10.6.8 Update Combo v1.1.

How can I install Mavericks on a gifted 2011 MacBook Pro?

My brother gifted me his late 2011 MacBook Pro running OS X Lion.
I booted with command+r, launched the Disk Utility, and erased the disk. I closed Disk Utility and selected "Reinstall Mac OS X." The machine tells me that it needs to verify my computer's eligibility before it will download and restore Mac OS X, presumably because Lion was not free like Mavericks. It then fails and says that it could not find installation information for the machine.
Would it be possible for me to download the Mavericks install on an external hard drive, plug the external drive into the machine, and just install Mavericks using my Apple ID? If so, what would be the steps to do this?
Thanks

Also, where on my machine does a full Mavericks install image download to when I download it from the App Store?

"Fail to Download" on 2011 MacBook Pro

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