Fail to download the creative cloud !!!!!

when downloading the creative cloud, the progress is stopped and pop up massage..mentioning, there is error code : 1.
what is the possible reason behind it, if you have the potential solution i would be thankful to offer it.

thanks for your response regarding my issue
this type of error , i have . anyway could you tell me what information you need to cater for. for your knowledge i had installed this before and it had worked fine for three days till i updated my windows 8 system via online , the ICLOUD stopped working i made system recovery Technic in order solve this problem but the icloud was removed because of system recovery here some information of system :
system : windows 8 x64 original
please provide me with any hint to fix this issue

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Fail to download the creative cloud !!!!!

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