Fail to Register Error - Desktop Manager

Hi,
Looking for some help here. Tryping to reinstall Blackberry Desktop Manager. Keep receiving the following errors when registering modules the the install 'hangs'. tried loading from the web as well as the CD same result.
Following is common on all errors:
C:\program Files\Research In Motion\Blackberry.....
\IS71 Connectors\ISGroupWise6.5.x\gw.dll
\IS71 Connectors\ISGroupWise6.5.x\gwAPI.dll
\IS71 Desktop Setup\DesktopSetup_pb.dll
\IS71 Action Engine\SyncAE_pb.dll
Failed to Register
HRESULT -2147024891
Not a computer buff by any means but carried out the 'clean installation' instructions with same result.
Appriciate anyones help on this.

Hi and Welcome to the forums!
From you post, I cannot tell if you've done all of this or not, so I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Message was edited by: Grandmom
Message was edited by: Grandmom

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Moved to .NET SDK forum.
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This combination is not certified. Please upgrade OWB to the latest available version (9.0.3.35) that is certified on the 9.2.0.1 database.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Host     xx.xx.com
Host IP Address     xx.xx.xx.xx
Thread ID     [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'
ECID     014fc7558b241cc9:-13d743d3:1367e1ed952:-8000-000000000001096f
Message     Failed to register application management beans
I have searched please help.
Edited by: jrickoi on Apr 6, 2012 2:38 PM
Edited by: jrickoi on Apr 6, 2012 3:02 PM

I have no idea except to suggest you contact them.

Sync: Multiple Instance Error Causes Desktop Manager to Fail

I can no longer sync my Outloook calendar with my Bold 9650 using Desktop Manager 6 (bundle 3084). I failed multiple times, rebooted each device and tried again but still receive the same error. Error is a message from Windows that Desktop Manager has stopped working. The last few entries in the log indicate:
08:55:35.962 Sync information for application 'Calendar' in translator 'Outlook' --
08:55:35.962 Number of newly added records since last sync (New): 482
08:55:35.962 Number of records modified since last sync (Modified): 0
08:55:35.962 Number of records deleted since last sync (Deleted): 0
08:55:35.965 Performing two-way sync
08:55:35.966 ERROR: Multiple instance error. Remove a recurring instance or exception on (11/8/2011).
08:55:35.966 ERROR: Multiple instance error. Remove a recurring instance or exception "Bi-weekly Leadership Team Call".
I saw an entry in the Outlook calendar related to the error, but not in the BB calendar, and deleted it but this did not resolve the problem. At this point, I cannot get DM to complete synchronization. Has anyone else experienced this and identified a resolution?
thanks,
eric

Hi Eric,
Did you manage to resolve this? I have the same error and cannot get DM to complete the sync.
Thanks,
Johann

Desktop Manager Install Error 1904, nothing resolves...

I have been having the following problem the last few days. On my work desktop (WinXP x64) I installed the DesktopManager software without hitch, but on my home desktop (WinXP Pro SP3) I also keep getting the error message:
Error 1904.Module C:...GW.dll failed to register. HRESULT -2147220473. Contact your support personnel.
I am also getting the same error message for gwapi.dll, desktopsetup_pb.dll, and syncAE_pb.dll.
I am a very technical person so I had no qualms with trying the crackberry fix, but it didn't work. I was able to register all of the modules after the reset, but when I would open up Desktop Manager it would never connect to my Curve 8320 vis USB or Bluetooth. With Bluetooth it would recognize the phone and it would even pop up a message saying that it had "detected the device". It would ask if I wanted to connect and I would say yes and then nothing would happen. Another 30-60 seconds later it would pop up the same message saying it detected my Blackberry and asking if I wanted to connect. After about the tenth time of this loop I closed out the Desktop Manager. I uninstalled the software and deleted the program folders and then logged onto the "Administrator" account (my account is also an admin acct, but I logged onto the default admin account that is labeled "Administrator" by Windows). Upon logging into this account, I attempted to upgrade the Windows Installer 3.1, but it told me that I have a newer version and couldn't do that (WinXP SP3). So, I registered the atl.dll and tried installing the Desktop Manager software again (I'm installing v4.6 w/ Media Manager). Once again I got the same error messages. So I restarted and attempted to manually register the dll's again, and I'm now getting the error message:
DllRegisterServer in gw.dll failed.
Return code was: 0x80070005
So, to sum it all up, I've tried all six "resolutions" that RIM has at: http://www.blackberry.com/btsc/articles/963/KB03928_f.SAL_Public.html, and the first "workaround." The second "workaround" doesn't apply because there is no option to "ignore," there is only one button that is "Ok." I'm starting to get pretty pissed off by all of this and I'm ready to throw the **bleep** Blackberry out the window. I love the phone and it's capabilities, but if I can't use the capabilities then it's pretty much worthless to me... then I should have just gotten an iPhone or a WinMobile device. It makes no sense to me that the software will install just fine on my WinXP x64 machine at work and not on my 32-bit home machine. Usually it's the 32-bit progs on the 64-bit machine that cause problems. When is a fix going to come?
Here are my details:
BB Curve 8320, OS v4.5.0.52 (Platform 2.7.0.66)
DesktopManager Software v4.6 (w/ MediaManager)
WinXP Pro, Service Pack 3
Pentium 4, 2.80GHz
2GB DD400 Dual-Channel RAM

Hi,
Cleanboot your PC
make sure all firewall anti virus programs are off
Clean your windows temporary files
Start desktop software.
Please let me know how it goes!
Thanks
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Fail to Register Error - Desktop Manager

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