Fail to Shut Down or Restart Macbook Pro

So I don't know if this has to do with Mavericks or just my Mac in general, but my mouse is constantly a spinning color wheel when on my homescreen. It won't let me open finer either, and when I do try to restart my computer it says finder is still running operations and to stop them before restarting. I have exited out of finder, tried quitting everything, but it still won't even shut down.

This what I would start with: First a SMC and PRAM resets:
http://support.apple.com/kb/ht3964
http://support.apple.com/kb/ht1379
Then a Safe Boot:
http://support.apple.com/kb/HT1564?viewlocale=en_US
Ciao.

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I have my MacBook Pro Retina, with Mavericks running. It's the latest MBP Retina from Apple. Brand new, with all updates from Apple (Mavericks 10.9.1). I disconnected all USB-devices etc. But the shut-down and restart time is way to long. I measured about 48 seconds. The spinning wheel (which shows at the shut-down) moves really slow. I have done PRAM-reset and also used the Disk Utility to repair permissions. Nothing helped, so I wonder, what could it be? I checked here in the ASC other thread concerning the same problems, but with older MacBook Pro Retina models and OS X prior to Mavericks. So seems, this issue is still consistent… Appreciate any help and also eventually Apple could investi

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29.12.13 01:04:22,000 kernel[0]: Sandbox: xcscredd(138) deny file-read-metadata /Users
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Can not shut down late 2011 MacBook Pro and turn it back on again without the hard drive disappearing?

Ok, I have searched for months for an answer to this question to no avail, probably because no one has experienced it before. I am hoping however that you guys can help me figure this one out cause it is driving me nuts! Also, I am not entirely sure what section of the support I should put this under so if I stick it in the wrong place, I apologize.
Right now my problem is very simple. When I turn off my laptop, and then try to turn it back on, my internal hard drive disappears... and I get the blinking folder with a question mark on it. I have figured out something interesting however. I have an install disk with Ubuntu Linux on it. If I boot into that first, then RESTART the laptop, not shut down and turn back on, it reads the internal hard drive just fine and I can boot as if there is nothing wrong.
Second part to the problem... If I allow the laptop in either OSX or Windows to go to sleep (aka shut off the hard drive but the computer remains on), when I attempt to wake it up, I am greeted with the usual log in screen of whichever OS I am in, but is frozen and after a few seconds goes black and restarts the computer to find that... Surprise! The hard drive is gone
I have tried every trick in the book that I can think of, but can not seem to come up with a solution to the problem... I know when the problem happened and if anyone thinks that that will help them figure this out I will type everything I did up till, including the crash that caused this, and my attempted fixes, but I have class right now so only if you guys want it I will type all that out.
What I am currently running is:
2011 MacBook Pro 13in screen
4Gb of Ram
1TB internal Hard Drive
OSX 10.11.whatever the newest update is... just updated the other day again.
Windows 8.1 on BootCamp 5 (yea I know its not supposed to work but it does) again, fully updated
Ubuntu 13.10 (I think? Doesn't really matter, its just an install disk I use to boot the computer)
If there is anything else that you guys need me to provide, I can, just simply ask. I can provide as much info as is necessary.

Sorry it took me so long to write back, But unfortunately this didn't help my issue.
My uncle and I did a lot of tests on this computer and have narrowed down the location of the problem a little bit.
We tried to first reset the SMC and the NVRAM as suggested, but the only thing that did was make the fans run on full tilt for the first session after restarting it for some reason. After that we tried re installing OSX over the OSX that was already on the system (not removing any of the files). This also didn't do anything but make refit stop working. Then we moved onto the next task at hand by removing the hard drive entirely and booting it as an external drive from one of the USB ports... as long as you booted it with the options key held down, it worked perfectly fine. Then we put an alternative hard drive into the computer and installed OSX on that. This time there was no trouble booting anything up. Everything seemed to work flawlessly. So we made a backup of my original drive (OSX, Windows, and all) onto an external hard drive and tested booting to it via USB. That again worked perfectly fine and booted right up with no problems. So after that we formatted the original hard drive and reinstated OSX. We then proceeded to transfer all the old files from the backup onto this new installation and LOW AND BEHOLD..... we were back to square one with it refusing to recognize the hard drive again.
So this basically told us that there appears to be something either wrong with the hard drive, or something got really screwed up in the software along the lines and by me copying all my old files back over, I just ended up bringing the screwed up file back over with it! (despite not copying over any settings of any kind) So I am still extremely confused as to what is going wrong... did some boot sector possibly get screwed up may be?

Slow Shut Down Time For Macbook Pro Retina Snow Leapord

Hello, I was hoping somoene could help me with the following problems.
I have brand new Macbook Pro Retina, 15inch, 16G RAM, 500G of SSD, running Mountain Lion, and lots of professional recording software. My macbook frequently shuts down after 30 seconds, that wonderful grey wheel spinning in the center of the screen as if it were an old PC.
I've contacted apple frequently. They check to see that I've repaired disk permission, they reset...the RAM i believe, they ask if i shut down all the programs. Even through doing all of this, usually my macbook takes 30 seconds to shut down. Sometimes it takes only 5, which is how it usually should be. ANd this occurence seems to be inconsistent with the apps I use. Sometimes it takes long to shutdown when i've barely used a thing. Other times it shuts down immediately when i've used a lot of different programs at once. So there's no constant.
The apple boys suggest reformatting the computer to make sure it isn't a hardware issue. I refuse to accept that after only 3 months of use I already have to reformat everything. It's not the most enjoyable experience because I'd have to reinstal all my audio software despite Time Machine's magic tricks. Any suggestions?
Here is a link I've found on the matter: http://thecustomizewindows.com/2013/02/fix-mountain-lion-slow-shut-down-time/

These terminal commands decrease the excecution time of a process that has caused slow shutdown times for many users. This resolved my slow shutdowns. IF you are comfortable using terminal you can give them a shot, but be VERY careful using terminal.
These terminal commands should also fix the problem then and kill the services after 2 seconds:
Code:
sudo launchctl unload /System/Library/LaunchDaemons/com.apple.coreservices.appleevents.plist sudo defaults write /System/Library/LaunchDaemons/com.apple.coreservices.appleevents ExitTimeOut -int 2 sudo launchctl load /System/Library/LaunchDaemons/com.apple.coreservices.appleevents.plist

Why does Safari unexpectedly shut down on my MacBook Pro?

Hey Guys
Recently Safari has been shutting down all the time on my MacBook Pro running Mac OS X version 10.7.5. Safari is version 6.1
I'm not from an English speaking coutry, so it would help me a lot, if you could go easy on my.
The report said amongst a lot else as follows:
Process:         WebProcess [804]
Path:            /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebProcess.app/Conten ts/MacOS/WebProcess
Identifier:      com.apple.WebProcess
Version:         7537 (7537.71)
Build Info:      WebKit2-7537071000000000~1
Code Type:       X86-64 (Native)
Parent Process: ??? [800]
Date/Time:       2013-11-03 21:00:43.209 +0100
OS Version:      Mac OS X 10.7.5 (11G63b)
Report Version: 9
Interval Since Last Report:          5254066 sec
Crashes Since Last Report:           12
Per-App Interval Since Last Report: 28391 sec
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      12E92195-BD16-47C6-BFEF-E88F7E521A20
Crashed Thread: 5 JavaScriptCore::Marking
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000319c0df
VM Regions Near 0x319c0df:
-->
    __TEXT                 000000010afb5000-000000010afb8000 [   12K] r-x/rwx SM=COW /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebProcess.app/Conten ts/MacOS/WebProcess
Application Specific Information:
objc[804]: garbage collection is OFF
Bundle controller class:
BrowserBundleController
Process Model:
Single Web Process
Is this enough info for some of you to maybe help me?

From the Safari menu bar, select
Safari ▹ Preferences ▹ Extensions
If any extensions are installed, disable them and test.

Unexpected Shut down when moving macbook pro on my 'lap'

In the last month or so, I've been suffering from an unexpected shut down of my mac book pro - which is quite annoying.
The issue seems to be (and it is reproducable) that after a few minutes (or seconds sometimes) of moving my mac from a flat surface (e.g. a coffee table) onto my 'lap' the computer just shuts down (no warning).
I can reproduce this by holding my mac in both hands above my lap and rotating away from me (i.e. screen closer and keyboard futher away)....
After some googling, I think this could be related to the sudden movement sensor (and a suggestion was to reset my smc by doing shift-ctrl-option-powerbutton when the mac was powered down). But this hasn't worked.
Anyone experienced similar issues?
I'm using a 17inch early 2011 mac book pro, running OS X 10.8.3 with the latest software updates installed.
It doesn't seem to matter what I'm doing, i.e. watching videos, writing emails, using lightroom, photoshop.
I wonder if this is related to any recent udpdate?
Thanks
Ioant

Make a "Genius" appointment at an Apple Store.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed.

Why is my macbook pro randomly shutting down and restarting?

My macbook pro is randomly shutting down and restarting. It started a couple days ago and seems to happen completely randomly. I did a extended hardware test and no problems were found. I reset the SMC and that didn’t work. Battery is charged and I don’t think its overheating. Im using Mavericks 10.9.1. Someone please help because I can’t even use my mac for anything lately and its really annoying.

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post any other kind of report — it will be very long and not helpful.

My Macbook Pro won't shut down or restart without forcing shut down. Hangs on grey screen. iTunes not recognizing iPod.

HELP!!!
Here are the specs of my machine:
2011 13.3" MacBook Pro
4 GB Ram/320 GB HD
For the past several months my MacBook Pro refuses to shut down or restart without holding down the power button. Whenever I choose to restart or shut down the computer, it will hang on a grey screen. I have even tried letting it hang for an hour, and it still won't shut down. I notice that once in a while it will retart or shut down correctly if I had not used opened iTunes since turning it on. However, even manually closing iTunes before shutting down or restarting does not solve the problem. It seems as though it only shuts down if iTunes was not used since restarting the computer. Is this a registry error? Do I need to reinstall iTunes? I noticed this problem began happening after I uninstalled Kaspersky Virus Scanner, could that be the problem as well? Also, I cannot guarantee that the problem is only associated with iTunes. I just noticed that one of the few times it shut down or restarted correctly, iTunes coincidentally had not been used. Also, this problem started happening while I was still using Lion and has continued despite upgrading to Mountain Lion.
Also, whenever I update my iPod through iTunes, it won't eject properly, and a transparent icon of the iPod displays on the screen even after I have removed it from the USB port. Furthermore, the iPod will only be recognized by iTunes and will only be updated the first time I plug it in. After removing it and plugging it back in, it won't recognize or update the device unless I shut down and restart the computer. I have the latest addition of iTunes. I also have two iPods, one 80 GB Classic, and one 8 GB Nano, and I have the same problem with both.
I have AppleCare. Should I take my macbook to the genius bar?
Applications I normally use are Word, Safari, FireFox, iTunes, FinalDraft, Photo Booth, Notes, Mail, App Store, etc. No real heavy lifting.
Any feedback would be very much appreciated. :-)
Thank you everyone!!

I have this question too.

MacBook Pro (OS X 10.9.1) calendar continues to "connect to server" and will not allow shut down or restart. Force quit worked. How can I make this calendar "behave"?

MacBook Pro (OS X 10.9.1) calendar continues to "connect to server" and will not allow shut down or restart. Force quit worked. How can I make this calendar usable? The problem began after I updated to Maverick.

babowa, it seems like it is using Fuse & NTFS, so I don't think it's the classic WD + 10.9 mess, but extra WD tools & drivers can still break things MtTran.
MrTran, if you must use unsupported disk formats on your Mac you must also consider actually paying the developers that made the trial software.
It's probably a good idea to follow the developers removal instructions, reboot & then install one tool at a time.
MacFuse, FuseOSX, NTFS-3G are all likley to confict if you run older versions so you need to be sure you are using the latest version. I can't remeber which one depends on the other, so you will need to read the manuals.
When the disk is readable copy the data to another disk. You could probably do this from a Linux distro or Windows if OS X won't do it.
If you insist on only using the trial versions you will need to reinstall Mac OS, copy data off this disk & reformat it.
Is there any good reason for not using the Mac HFS extended format?

Macbook Pro won't shut down or restart under Lion.

After installing Lion, my i5 Macbook Pro will not shut down or restart. The shutdown starts and then hag=ngs with a grey screen and a spinning process indicator. Thoughts?

Mine too. Restart and shutdown do longer works. Have to hard crash it each time.
Called Apple, they have no clue.
Buy a PC. At least Microsoft admit problems and offer solutions.

Macbook Pro shuts down, then restarts every few hours

Hello,
I have a new Macbook Pro Retina 15"
OS X 10.9
Graphics: Intel Iris Pro 1024 MB
A week ago I spilled some water on my macbook. I was able to wipe it off quickly, and shut down the mac. I let it dry for 24 hours. I then started it back up and it worked fine for the next few days. I'm not sure what's happening now is connected to this incident. I think it most likely isn't.
Today, my Mac randomly shut down on it's own in the afternoon. I didn't know if this was overheating, or RAM or what. I didn't know if it also had to do with how many files I was downloading as I don't have much space on my mac.
I connected it to power, opened it back up and it worked. Then I took off the charger, and went back to where I was. After a few hours this happened again. It shut down on its own. I should note that during this the Macbook didn't display a message of "Your macbook restarted because of a problem." It just shut down and restarted.
This happened again 3 times. I checked the System Diagnostic Reports, and I could not see any Kernel panics. I have no idea where this is coming from. Please help.

Hello,
Thanks for your quick response. I have checked the software, and its status read that my Mac will never shut down automatically. I have since deleted the software and all its related files, but still have the problem.
I took your advice about checking background processes as well, however, and using Activity Monitor saw one called 'task3runnerLE.' When I stop this from running I can download again without the Mac shutting down. So far so good! Problem is that when I reboot the computer ‘task3runnerLE’ is running again, and the Mac tries to shut down automatically after downloading. I could of course manually stop task3runnerLE from running each time I switch on the Mac, but I’d prefer to stop it from running at all. Any idea where this might have come from? (My guess is Mac Shutdown).

Macbook Pro cannot shut down or restart

My Macbook Pro cannot shut down or restart by any means. I have to forcefully shut it down by pressing the shutdown button for a few seconds.
I was told this might be a system problem so I reinstalled the OS X system but the problem not solved.
This is very troubesome as the system update cannot be installed (because the required restart cannot be done).
Can anyone suggest me what I could do next?
Thank you in advance!
(To add on, my Apple manu seems not working as all. Not only the shut down/ restart function, but also the "About this mac" is not executing anything)
Ning

If this is happening now for the first time, press and hold the power button for a few seconds to force a shutdown, then press again briefly to restart.

My MacBook keeps shutting down, then restarting, endlessly

Hello,
Posting from my phone. :(
Have reviewed all related questions but nothing sends to help this situation.
For no apparent reason, my Mac shuts down and attempts to restart. This happens whether any programs are running or not, and regardless of whether I am even touching the computer. It has happened when I have been working, or in the other room. When it attempts to restart and fails, I have to hold down the power button, wait, then turn it ok again. The restarts were only every few days but frequency had increased now to every few minutes!
What can I do, and what could be the problem? I am out of warranty.
Context is relevant: two months ago my old battery died, and the fan was ticking loudly and always on. Brought her to the Apple geniuses at the local store. They were to take my laptop for an hour to replace the fan and battery. When I came back in an hour, my hard drive, which I had installed myself a year ago but had had no problems till then, had inexplicably failed. They could not restart. I went home to pick up my backup drive. They restored my computer there in the store, and put in a new hard drive, gratis, along with the new fan, which I paid for. Something about their anxious behavior and how long all this took suggested something else went wrong, but I could not ascertain what, exactly.
When I got home, everything seemed ok till my computer randomly shut down and restarted twice. This picked up in frequency over the past two months, and you know the rest of the story, except this:
When I opened up my Mac, under the battery, my warranty sticker had been partially peeled off presumably by a Genius, and was sticking up. This was a month ago. Yesterday I took out the hard drive and held a flashlight to the inside. There were little bits of glue-balls rolling around, which I picked out, and a random orange wire sticking up. One of the little rubber tracks that support the drive is missing, but this has been the case for a year, with no problem. The glue-balls and the wire, however, were new additions.
I am a student trying to graduate, pending on whether I can finish typing my final papers....
HELP?!
Thank you!

Try Apple Hardware Test - you need your original system installation DVD. Insert the DVD, and reboot while holding the D key.
If it is randomly rebooting due to a hardware fault, AHT might not even run. With all the detritus inside your MacBook that you describe, anything is possible.
Using Apple Hardware Test

Why Does Mac Book Pro fail to shut down?

I hope I am placing this in the correct place, as I have had enough difficulty finding where to "Post a Topic" Bought a new MacBook Pro with Leopard on 1/4/08. It fails to shut down, all I get is the spinning wheel (for want of a better word) until I am forced to press the shut off button. To date, In-store tech support has archived and re-installed, re-set the PRAM, and I don't know what's left! It seems that every time I do "something" i.e., backup, download photos, etc., even when I carefully close out the applications, and wait, the machine fails to shut down.
Does anyone out there have a solution to this problem? Is Apple working on this or are they taking the "it's you" attitude? Please advise and many thanks.
Maxsgirl
Levittown, NY

The "Genius Bar" at the Apple Store turned off the "Sync" to the iDisk. This has seemed to resolve the issue, however, MacBook Pro is not problem-free. Let me know if we "share" any other issues. Recently attempted to use Adobe Photoelements, by the way, after being told it was compatible with Leopard, IT IS NOT. So now I am going to try Aperture. Just thought I'd throw that in as "one of the other" issues! Thanks for responding to me!
Fibrogirl

My computer won't shut down or restart b/c it says that I need to close Safari. However, my Macbook won't allow me to shut down Safari. How do I resolve this?

How do I get my Macbook Pro to shut down. It won't allow me to, b/c it says that Safari needs to close. However, Safari is closed, and when I re-open Safari to try to Quit Safari, it isn't in bold to allow me to Quit. How do I resolve this issue?

Force Quit .
Press command + option + esc keys together at the same time.
Wait.
When Force Quit window appears, select the application if not already.
Press Force Quit button at the bottom of the window.
Wait.
Application will quit.
If this does not help, press the power button for 7 or more seconds.
Computer will shut down.
Restart.

Fail to Shut Down or Restart Macbook Pro

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