Fail to validate blackberry device update

i just want to update the application via desktop application
but shows failure
'aborting install due to validation failure. some packages contained unsatisfied dependnics'
how to solve it?

Hey yiwei,
Welcome to the BlackBerry Support Community Forums.
If you're receiving this error you will need a PC to finish the upgrade by going to www.blackberry.com/update
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During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

I have reset both my torch and playbook back to original only thing that I kept was my contact. And still problems I am a few min away from leave my loved blackberry and going android !! Or heaven help us Phone
Issues 1) playbook wont connect to desktop manager anymore
2) Play book has 2 calendar icons with two different settings on them ??? I have one that is currently working with my yahoo email and calendar account.
3) my Phone when connected to desk top software shows the calendar as read only
4) Unable to update my phone says During an update of the applications on the BlackBerry® smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies."
I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!!
someone please help me. !!
I know you are going to ask I have updated everything last time and it is all as update as it can get.
As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts

Did you try to eboot the your PC or laptop where your device is connected ?
I experienced this with my windows laptop, after a failed to do an update, I restart the laptop and my Torch, then retried, and it's worked

Apps won't install: BlackBerry Desktop Mgr failed to validate your BlackBerry device update

Just tried out the new Desktop Manager for Mac and it seems to blow up when trying to either install or uninstall applications.
I get the following error:
BlackBerry® Desktop Manager failed to validate your BlackBerry® device update.
Validation failed because a module marked for add (net_rim_platform_resource__pt) is not available on local disk
Some users have reported success with uninstalling an app first, but no luck with me.
Anyone have any ideas on this?
Thanks,
Tom

Hi,
I've had the same problem and I have figured it out...for me anyway. Make sure you have the latest version of Blackberry Desktop Manager and obviously the lastest software for BlackBerry Torch also. So, ths is what worked for me...
connect phone to computer and click on Applications (top right)
click "Check for Updates"
click "Show Other Versions" (if there are no updates for phone)
chose "BlackBerry 6.0 6.0.0.246 (Current Version-Reload)
then select
Once this has reloaded and your device is restarted go back to Applications and add/delete (by checking or un-checking) what you want.
*Warning: I had a fair amount of trouble with error messages or something having to be reset, but after going through all the red tape and turning my phone off and on again a couple times it worked!!
Hope this helps or at least gets you started.
~Never missed my iPhone so much~
Geaux Tigers

BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies.

I have a Bold 9900 and using Blackberry Desktop Software on Mac.
How do I deal with this problem?
Thank you.

I tried this method already. The problem is that there is no such thing as 'BlackBerryDesktop' but instead I just have 'BlackBerry'. And also, there are no 'Logs' either.

Blackberry Desktop Software Failed to validate your blackberry device

Blackberry 8310 was running slow. The people at the ATT store said I need to update the software. Downloaded the newest version to the desktop and when I tried to upload it to the phone received the following message
"Blackberry Desktop Software Failed to validate your blackberry device update"
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I am sure others have seen it. What do I need to do. Thanks Mike

Glad to hear. I just did this again last night, and I think I've isolated the specific program that causes the problem, but I can't be sure.
I think it's "Documents To Go".
People might try deleting just that one program first in Options > Applications > Add-Ons if they didn't want to delete everything else too. It's worth a shot.
J

BB failed to validate ur BB device update !

whenever i try to install apps to my BB , this messge is shown >> BB failed to validate ur BB device update !
any help ?

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Can you install from there?
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LMS 3.2 device updates failing?

Have upgraded from LMS 3.1 to 3.2 then applied all the software updates ok.
Now applying device updates - they are failing but can't see a clear reason. The Activity Log > Event Log doesn't really provide any clues. I'm guessing the relevant log file would be the psu.log ? [see attached]
Not sure if messages like
oid : 1.3.6.1.4.1.11.2.3.7.5.19 not found in E:\CISCOW~1\lib\classpath\com\cisco\nm\cwcs\mdf\mdfdata.xml
are part of the problem?
Thanks for any troubleshooting pointers

The SYSobjectID you mention is of an HP device so that is not likely to be your problem.
Got any problems with devices not being recognized?
Tail of psu.log looks normal to me.
Cheers,
Michel

LMS 3.2: device update or software update fails.

Hi All,
I just did a virgin install of LMS 3.2 on Windows 2008 SP2.
After installation, downloaded all the patches and installed them on top of the fresh install. This is the list of installed patches:
CS:
cs331-win-CSCtn86202-0
cwcs-win-CSCtg46847-K9
cwcs33-win-CSCsy14799
cwcs33-win-CSCtc38080
cwcs33-win-CSCtd01597-K9
cwcs33-win-CSCtd07131-0
cwcs33-win-CSCti41352
cwcs33-win-CSCtj01051
cwcs33-win-CSCtj20850-1.0
cwcs331-win-CSCtr77570-0
cwcs331-win-Oct2011-su1-0
cwcs331-win-Oct2011-su2-0
cwcs33x-win-CSCto46927-0
CM:
cwcm5.2.1-win-CSCtl10414-0
cwcm5_2_1_win
RME:
rme4_3_1_win
rme4.3.1-win-CSCsz32320-1.0
rme4.3.1-win-CSCsz367951.0
rme4.3.1-win-CSCta761471.0
rme4.3.1-win-CSCtb169251.0
rme4.3.1-win-CSCtd268360
rme4.3.1-win-CSCte717641.0
rme4.3.1-win-CSCtg317101.0
rme4.3.1-win-CSCth432861
rme4.3.1-win-CSCtj03361-1.0
rme4.3.1-xdi-win-CSCte95623
DFM:
dfm3.2-win-CSCta56151
dfm3.2-win-CSCtb87449
dfm3.2-win-CSCtj572681.0
When trying to do a device update from CS, I get the following error:
Error while downloading package information from Cisco.com for the selected products. See the d:/CSCOpx/log/psu.log file for details.
No filters or proxies are in place. Any idea what this is causing?? TIA!
psu.log shows me this:
[ Thu Nov 10 10:38:23 CET 2011 ] INFO   [SecurityHandler : getCSProxyLogin] : No proxy User Name configured
[ Thu Nov 10 10:38:23 CET 2011 ] INFO   [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Thu Nov 10 10:38:34 CET 2011 ] INFO   [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Thu Nov 10 10:38:34 CET 2011 ] INFO   [SecurityHandler : getCSProxyPort] : No proxy port confgured
[ Thu Nov 10 10:38:36 CET 2011 ] INFO   [DevUpdate : performAdd] : Validated Cisco.com credentials..
[ Thu Nov 10 10:38:36 CET 2011 ] INFO   [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Thu Nov 10 10:38:36 CET 2011 ] INFO   [SecurityHandler : getCSProxyPort] : No proxy port confgured
[ Thu Nov 10 10:38:36 CET 2011 ] INFO   [DownloadManager : queryAllPkgs] : Going to collect download packages...
[ Thu Nov 10 10:38:36 CET 2011 ] ERROR [CcoDownloadAdapter : getXmlFileList] : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found
[ Thu Nov 10 10:38:36 CET 2011 ] ERROR [RemoteRepSync : downloadPsuHeadersAsXml] : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getXmlFileList():Exception:CcoDownloadAdapter::getXmlFileList():failed to connect to Cisco.com.
[ Thu Nov 10 10:38:36 CET 2011 ] ERROR [ViewRemoteAndInstalledPkg : getRemoteAndInstalledPkg] : VDSException while downloading headers from Cisco.com
com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getXmlFileList():Exception:CcoDownloadAdapter::getXmlFileList():failed to connect to Cisco.com.
    at com.cisco.nm.xms.psu.downloadmgmt.RemoteRepSync.downloadPsuHeadersAsXml(RemoteRepSync.java:559)
    at com.cisco.nm.xms.psu.downloadmgmt.RemoteRepSync.getAllPackagesFor(RemoteRepSync.java:991)
    at com.cisco.nm.xms.psu.downloadmgmt.DownloadManager.queryAllPkgs(DownloadManager.java:1191)
    at com.cisco.nm.xms.psu.ui.gui.model.ViewRemoteAndInstalledPkg.getRemoteAndInstalledPkg(ViewRemoteAndInstalledPkg.java:170)
    at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.performAdd(DevUpdate.java:1032)
    at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.perform(DevUpdate.java:555)
    at org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
    at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
    at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
    at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754)
    at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:684)
    at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:876)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)

I assume that in your case you could have a problem with the sequence of the patch installation. You should have installed cwcs33x-win-CSCto46927-0 as the last patch because there is at least one (CSCtj20850) wich reverts the settings of the patch for Bug CSCto46927 - i.e. re-install cwcs33x-win-CSCto46927-0 and see if it is working.

LMS 4.0.1 fails to download SW and device updates

Hi All,
I have a problem downloading software and device updates for LMS 4.0.1.
In the psu.log I get the following:
[ Mon Nov 26 12:51:51 CET 2012 ] INFO   [SwUpdateAction : getUpdatesFromCCO] : Validated Cisco.com credentials..
[ Mon Nov 26 12:51:51 CET 2012 ] INFO   [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Mon Nov 26 12:51:51 CET 2012 ] INFO   [SecurityHandler : getCSProxyPort] : No proxy port confgured
[ Mon Nov 26 12:51:51 CET 2012 ] ERROR [CcoDownloadAdapter : getXmlFileList] : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found
[ Mon Nov 26 12:51:51 CET 2012 ] ERROR [RemoteRepSync : downloadPsuHeadersAsXml] : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getfileList():failed to connect to Cisco.com
Hope someone can help.
Thanks.
Rgds,
Jesper

Hi Jesper,
Download the Patch for thsi Bug CSCto46927. (lms40x-win-CSCto46927-0.zip ) for windows
lms40x-sol-CSCto46927-0.zip (solaris)
I hope this will fix the issue
Thanks
Afroz

Device update 6.0 Bundle 2647 Blackberry Torch 9800

I am trying to do a device update as in the subject bar via Blackberry desktop software and everytime I try I get the messge, 'Handheld Application Loader Wizard has encountered a problem and needs to close. We are sorry for the inconvenience.' The update then cancels. I've tried and tried with no success. Anyone know what keeps causing this and have any solutions please?
Solved!
Go to Solution.

I didn't know you could update the device through the phone itself. How do you do that? I've looked up this very fault on loads of posts and no one has been able to give a proper solution. It seems to be a fault that no one knows how to fix. You can wipe the device and everything and uninstall all apps and restore factory settings and this still doesn't fix the fault. It's like a bug is in the phone and we don't have the ability to remove it. I also would like to know the solution.

BlackBerry Media Sync Failed to connect to your BlackBerry device

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Hi....
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Cannot Update Blackberry Device

Hi,
I have Blackberry 8520, the device software version is 4.6.1.314. I have tried update to v5.0. cannot do it, everytime it says my software is up to date. Well the Device software is not.
Can anyone help with this problem.
Regards,
Akar Parekh

Hi and Welcome to the Forums!
Well, since you didn't reveal the method of updating that you are using (there are several), I'm going to guess that you ran the desktop software and had it check for updates. That sometimes works, and sometimes not. The best method, IMHO, is to use this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
While it's written for a "reload" of your OS, it works the same for upgrading or downgrading as well. If you choose to use an OS package that is not for your home carrier, then insert, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How to Re-Install your Applications after Updating to BlackBerry Device Software 5.0

If you have recently updated your BlackBerry to BlackBerry Device Software version 5.0 you may have noticed that you are missing some of your applications. The most common reason for this is that the applications are not designed to be run on a BlackBerry using version 5.0 and they are automatically removed during the reload process.
If this has happened to you you will need to follow the steps outlined in one or both of the the following articles:
Applications are removed after upgrading or switching to a BlackBerry smartphone running BlackBerry ... (KB19913)
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Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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Click Solution? for posts that have solved your issue(s)!

Hey I tried that before and it work but yesterday I was using my phone while talking to someone so I rest it down on a table then phone screen went black n when I press it it never responded so I need normal procedure by taking out the battery it load up then froze coming to the end of the loading bar it froze again I waited for a while took out the battery waited for 5 minis same thing I waited for 10 minis same thing so I waited 30 minis or more same thing
I left on with froze for the whole night same thing...what else can I do need help ASAP got so many important information on there already missed out and important program this morning because of that

How To sign up to Receive notifications for BlackBerry Device Software updates ?

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Happy new year to all.
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LMS 3.2 RME Device Update failed

Hello experts,
I got a new error on my LMS 3.2 with RME 4.3.1
I can´t install any of the RME Device updates.
e.g. : "Installation failed for product [Resource Manager Essentials] with message : com.cisco.nm.xms.psu.packagemgmt.InstallerException: Repository in use. Another Package Support Updater client session may be modifying device support."
I looked up for a .lock file in my CW dir but there is no one.
NMSROOT/Psu.Lock and NMSROOT/www/classpath/com/cisco/nm/xms/psu/Psu.Lock does not exist.
There are no other .lock files in the CW dir and subdirs.
I attatched a psu.log file. Maybe u will see the failure.
What I tried:
- Restart daemon
- install from cisco.com
- install from local dir
... everytime the package installation failed.
Bye,
Patrick

You will need an identical server (RME 4.3.1) with an updated/healthy package repository. If you have that, you can follow these steps to regenerate maps:
1. Shutdown daemons:
net stop crmdmgtd
2. On the bad server, delete all .zip files under the two RME package repositories:
NMSROOT\www\classpath\com\cisco\nm\xms\psu\pkgs\rme
NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib\pkgs
3. Copy all of the packages under one of the above locations on the good server to both of these locations on the bad server.
4. Delete your bad rme*.map files under NMSROOT/www/classpath/com/cisco/nm/xms/psu/maps/ and replace them with the good ones.
5. Restart daemons:
net start crmdmgtd

Fail to validate blackberry device update

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