Fail with recover password

Hi my father tried to recover password and got that message: Sorry but that email address is not in our records, please try again.
I'm 200% sure that email which I type to textbox is right. Because couple day ago my father recieved email from skype support.
I also tried to contact with skype support but after 5 days and hips forms no result.
Please assist! His email : [e-mail removed for privacy and security]

Hi Kogotochek!
It is not unreasonable to think that someone has stolen his skype account
You say that he received email from skype support a couple of days ago -what was the contents of that mail? and what was the senders mail address?
and remember - this is a user community and not a pure support forum
-anders

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