Faild -replace hard disk 1 ( warranty id - error code 10008)

faild -replace hard disk 1 ( warranty id - error code 10008)

Hi,
The error would indicate that your Hard Drive is failing and will need to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
Regards,
DP-K
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Hard disk fail. unintelligible error code.

Hi: i have a non-booting hp G62 -b20SA. The in-built diagnostics give me a Fail code: GLQJK9-5LM681-9XLO3F-6OT303 and a Product Id: XF390EA#ABU and HardDisk 1 and a web URL. What does this code mean?. I have been round and round the site and nowhere can I find a 'enter your error code here' box. Can someon please explain what this means and what I can do about it.
Tks
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View Solution.

Hi,
The error code will be a Smart or Disk Self Test failure - in either case, it would indicate that the Hard Drive is failing and needs to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Copying files between hard disks interrupted by error code -36

Hello all,
despite being a Mac-user since a (very) long time (nearly 20 years) this is my first contact with the apple support community. I would be thankful if somebody could give a hint on how to proceed if one encounters such an error as mentioned in the subject. This error probably indicates a hardware problem or some system malfunction. I usually try to find out what exactly went wrong to take measures to avoid the repetition of the same problem. Exchanging the HD and restoring the sytem may be the quicker solution, but I would miss an opportunity to reconfigure my system to make it more robust.
The system in question is a MacMini (Model A1347) with Os-X-Server 10.6.7. and 2 physical HDs: HD1 has 2 Partitions, the smaller for the server OS, the larger for the Shares (We use the MacMini only as a file server). HD2 is not used (was kept in reserve for cases like this).
That there may be a problem manifested itself first when the mounting of the shares on HD1 became suddenly slow (within 2-3 days) and eventually failed. I first tried to copy all the files from the shares on HD1 to HD2 before attempting any repair actions. Most of the files copied properly but a few failed with error (-36). Those few can be restored from backups, so there is no data loss. Remains the question, what went wrong?
It may be pure coincidence but just before the File-Server failed there was an attempt to upgrade a 3rd party software on one of the clients (17'' MacBook Pro / OS X 10.6.8) to a newer version. Could be that new version was part of the problem because the data files of this 3rd party software are stored on one of the shares on HD1 and the data file format has been changed between the versions. For obvious reasons I need to make sure that this data file conversion was not the cause of the problem
Therefore my plans (and questions) are:
1) first check the HD1 with a different tool than DiskUtility (It thinks the HD1 is in perfect shape), TechTool Pro or DiskWarrier comes to my mind, any reason to prefer one over the other?
2) Hopefully those tools can reliably test whether the HD1 is damaged or not. If it is the former the HD1 replacement option is the way to go and there is no more reason the 3rd party software may have been involved. However if HD1 is not damaged I'm left with the uncertainty of what exactly lead to the problem..?
3) Is there any check I should do before I just re-format the HD and re-install the OS and switch back to an earlier version of the 3rd party software to be on the safe side?
Thanks for any help or directions to solve the problem
Stephan

I took care to do my tests in such a way that I can (almost) exclude any network issues. Besides the Mini there are 3 other macs (2 PBs with OS X 10.6.8 and and iMac with 10.7. 3) on the local network and I recently updated all of them via software update. Additionally I had to "re-purchase" quite a few Apps to make them available on the iMac. It always worked like a charm, which removes the Router from the list of the supects.
Also the fact that the good files could be copied locally as well as over the Network to the PBs, but the bad ones gave always this error -36 independant of the destination volume takes out most of the unknowns. To make things worse, after the update failure it is no longer possible to boot the Mac Mini from the system partition. The downloads were probably written to a part of HD1 which was critical and this corrupted now the system partition too.
The issue can thus be narrowed to the following reasons
1) most probable: HD1 is toast (a reformat with writing 0s may confirm this, if this takes much longer than usual)
2) a slim chance may exist that the system partition was somehow corrupt from the beginning, because I noticed that the original Install DVD must be faulty (I couldn't boot from it now and when I tried to copy the DVD I was told that some items are missing). 18 months ago during the initial install we had problems to read from this DVD, but we thought it was a problem of the DVD reader and because we had a second Install DVD we switched to that 2nd DVD during the installation process (may not have been the most effective corrective measure if this has led to all my troubles now).
3) Another exotic reason which is neither connected to the HD1 hardware nor a possibly faulty installation
Next actions:
I already ordered a replacement Install - DVD.
I will then try to reformat HD1, if this succeds keep HD1, if it fails => replace HD1
Partition either the old or the new HD1 into a smaller system partition and a larger partition for shares or backups
Do a clean install from new DVD on the system partition
Do the same with HD2 and place a clone of the HD1 system Partition onto HD2 system partition.
From here on I'm still unsure whether I will add external hardware to build a RAID system for the file server shares.
Thanks for your answer
Stephan

Getting "replace hard disk error (#10008)" even after replacing hard disk

Hi!
My laptop- HP Pavillion dv 6502- is 4 years old.
Recently, the hard disk supposedly crashed as I was not able to get anything other than a blank screen. I checked with BIOS diagnostics, and it showed error #10008- Replace Hard disk.
So, I went to an hp service centre and got the hard disk replaced.
My earlier hard drive was a Seagate 160 gb momentus 5400.3 disk.
New one is the Seagate 250 gb disk.
The laptop was working properly the day the hard disk was replaced. BIOS diagnostic status for the disk was "Passed"
But, the very next day when i tried starting the system, I got a blank screen again. I again went to BIOS and ran the diagnostic test. I performed the test twice. It took a lot of time to finish- jumping from Reaching till '80% complete', then jumping back to '10% complete', then '90% complete', then '10% complete', and so on.. finally showing '100% complete' and status : #10008 - Replace hard disk - both the times.
Then, I had to go out of station and so, I didn't touch my laptop for 2 days. When i came back, the computer was working fine and the BIOS test status said "Passed" for the disk
What could be the problem due to which my problem wasn't starting earlier- even after replacement of disk? Is it possible that the disk was not the problem in the first place?

Hi!
Turned out the second new Hard disk was also not fine. I went back to the service centre and got the hard disk replaced again. This time the laptop has been working fine.

Error - #10008 Replace hard disk 1

I am pretty sure my hard drive has gone bad from other posts I have been reading.
I dont need any data off of this device. I actually was just about to start deleting old data so I could give this device to a family in need. Went to start the computer to start this process. However, when I went to do this it went to BSOD. Messed with it a little bit, then I got BSOD. I fillany figure out to run test and got the #10008 replace hard disk 1 error.
As I would still like to give this family this laptop, my question is: Where could I buy a cheap replacement hard drive. Is it hard to do? And I dont think I have a back up/ install disk to but on operating system. What would I need to do to get that going and would it be affordable.
I am totally willing to put in the work to get it back up and going, but was woundering if anyone would be willing to give me some instruction on how to do this.
Thanks a million for any advice and help.
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View Solution.

Hi,
Regarding reinstalling the OS on the new HDD, here are two options.
1. You can order a replacement set of Recovery Discs using the link below - these will reinstall the operating system, all required drivers and nearly all of the original software ( the exception often being trials of MS Office ). They will also re-create all the original partitions, including the Recovery Partition.
Order HP Recovery Discs.
2. Another option you could consider is to create your own Windows 7 installation disc.
Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
An example of a COA Label can be seen Here.
You can create a Windows 7 installation disc yourself using another PC - just download the correct Disc Image ( this must be the same version that originally came with your notebook - this is listed as Windows 7 Home Premium 64bit ) from the link below and use an application such as ImgBurn ( Note: You may want to de-select the additional software offerings during the installation of ImgBurn ) to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here. The Windows Image source is Digital River.
Windows 7 Home Premium SP1 64bit.
Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Additional drivers and software you may need can be found Here.
Best regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

HP G56 Notebook Prod id XG773UA#ABA - Hard Disk Not Exist error. I've purchased a new bigger HDD.

Machine will not recover. Hard disk not exist error. Bought new bigger HDD and same problem on doing recovery procedure.
Coulo this be a BIOS battery issue? Please help. Thank you. AJL

Several things can cause the bios to fail recognize the hard dirive.
0. Try loading bios defaults, save changes on exit of bios, see iff the error persists.
1. Bad hard drive (try another hard drive)
2. Bad hard drive data cable (replace cable)
3. Failed hard drive controller on the motherboard (replace motherboard)

Hp Pavillon dv9700 --Windows Vista 32-bit--#10009 replace hard disk

when i am trying to boot my laptop it say operation system not found.So i have done memory test for hard disk it says #10009 replace hard disk.
1.Are there any ways to solve this issue.
2.If not can i replace with higher memory hard disk .
3.are there any ways to retrive the data from the old hard disk.
4.what are all the reason why my hard disk get destroyed?

Welcome to the HP Forum!
pothulavijay wrote:
when i am trying to boot my laptop it say operation system not found.So i have done memory test for hard disk it says #10009 replace hard disk.
1.Are there any ways to solve this issue.
2.If not can i replace with higher memory hard disk . Yes.
3.are there any ways to retrive the data from the old hard disk. You can try putting it in an external enclosure to see if it can be read from the OS of another PC you have access to. There is no guarantee that it wil work.
4.what are all the reason why my hard disk get destroyed? Sadly,It just happens. That is why many of us back up important information to an external hard disk.
please identify your notebook with the p/n from the barcoded sticker on:
the bottom of your notebook or on the first screen of the BIOS.
Please post that information here and I will be able to provide you with more information
If you notebook is still in warranty the hard drive can be replaced as a warranty item (at no cost to you for the part).
Kind regards,
erico
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2015 Microsoft MVP - Windows Experience Consumer

Replacement Hard disk for Portege P2010 - Part number required

Can anyone tell me what the part number is for a replacement Hard disk for Portege P2010 is? It has the latest BIOS installed, can the HDD capacity be higher than the original 30gig?
Thanks
Martin

Hi
Like Ivan said, there are no officials documents about a max size of a HDD.
I assume that you can use a 40 GB HDD but Im not 100% sure if the bigger HDDs will work.
Please check this link:
http://www.sparepartswarehouse.com/devicetype-vendor-modelline-modelseries-partlist.aspx?devicetype=0&vendorlevel=ModelSeries &modelseriescatid=50972&partcatid=140744&filter =0
There you will find a 40GB HDD for Protg 2010.

Did primaryhard disk selt test and received #10008 replace hard disk 1 and then yes or no response

I have 2 issues with hp dv4-2049us did primaryhard disk selt test and received #10008 replace hard disk 1 and then yes or no response and my touchpad mouse is not working Iam using an external mouse and now the keyboard is not working please help

If the hard diskhas failed, there will be unusual things happening with hardware and operating system.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Hard disk Not found Error

My computer suddenly after working properly the day before, started displaying an error that says hard disk Not found. It is not booting up to windows aince the hard disk has been disconnected in some way. It is still under the hp manufacturers warranty till auguat of 2015, so would I be able to send it in for either a device replacement or a service order to correct the error. Also there is a small crack in the body near the charging port, but that is from a drop from eariler. Please get back to me as soon as possible, my son needs to use this for his computer science class.

You should contact HP directly to arrange to have the notebook sent in for warranty repair.
Use one of the contact options described in the web page at the following URL.
https://support.hp.com/us-en/contact-hp/product/HP-Pavilion-13-a000-x360-Convertible-PC/6936239/mode...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Problems copying files from an external hard drive to MacBook (error code 36)

A little while ago I backed up some files on my iMac to an external hard drive (formatted in the Mac format). These were primarily office documents (PDF files, Microsoft Office) and some photos. The documents had orignally been copied to my iMac from a PC (via USB), whilst the photos were imported directly to the iMac. Having brought a MacBook Pro recently, I've been attempting to copy the data over. Unfortunately, I keep getting error code 36 when it attempts to copy the files over. I've tried skipping some of the files it gets stuck on, but it keeps finding more. This also happens when I am just trying to copy over a folder of photos. Another unusual thing that I noticed is that when I try to copy a folder containing just under 300 files, when it attempts to copy it says it is trying to write 1,500+ files... which I don't quite understand.
I've run the disk utility tool to check the hard drive, but it says it's fine. Prior to copying the data over to the external hard drive in the first place, it had been freshly formatted. Unfortunately, since this was the backup disk, I kinda need to save these files!
Does anyone know of any solutions out there that could help?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Click the Clear Display icon in the toolbar. Try the action again. Post any messages that appear in the Console window – the text, please, not a screenshot.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Replace Hard Disk ST336607LSUNG36G on Array Controller

Hi,
There is a Sun Fire V65x server that runs Linux Red Hat Enterprise Edition 4.
This server has an Intel SRCZCR Array Controller.
The front panel has the disk light and warning light red. Also, one of the disks has a red/orange light instead of a green light.
The array controller advices there's one missing private hot fix drives missing, but the array also says SMART information is good for every hard disk.
I'd like to know how should I proceed to replace one of the disk.
From my point of view, and after reading the manuals, I have to shutdown the server, replace the hard disk, power up, enter the array configuration, choose I've done it always on Windows machines, but not on linux and Sun.
Repair Array Drives, and ask it to add the new hot fix drive. And that's all.
I understand there should not be do nothing at OS level, because is a Hardware array.
Am I correct?
I've done it always on Windows machines, but not on linux and Sun.
Thanks to everyone.
Alex.

Hi,
In your first post you state that the Hard Drive was failing, what led you to believe this? Ubuntu seems to be easier on the HDD than Windows, so if there is a problem with the drive, it may just not be showing up yet.
Certainly, if there is a problem with the HDD, this would cause the failed recovery and buying a replacement set of Recovery Discs would be of no help.
Check the Hard Drive as follows. Shutdown the notebook. Tap away at f10 as you start the notebook to enter the bios menu. Under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive. Post back with the details of any error messages.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

WD Hard Disk I/O Error

Hi Folks
I found one of the internal drives on my Mac Pro got heaps of "kernel: disk1s3: I/O error" messages in the system log, accordingly, some files could not be read or copied at all. The error seemed only happened when touching those particular files, most files and folder were fine with no errors shown when being copied.
I also found the disk's Raw Error Rate was 0x2A7 in its information report given by Disk Utility, as shown below. I think this should be a proof showing some kind of hardware failure on the disk, though per the report the disk only powered on for 309 (0x135) hours. The disk was from my WD My Book external enclosure which was not often used in the past four years.
Just in case of further impact on my data on the WD disk, I have already moved all the readable files to a newly bought 4TB disk. I then re-erased the disk, recreated the partition, and re-erased the partition again with 3 Pass Secure Erase selected. See below the screenshots.
Surprisely, no any errors found! I though I could see some I/O errors in the log when writing numbers for three times over the whole partition where some parts of it were ever failed to access. The Disk Utility did not report any errors either, and I did not heard any abnormal noise during the erasing process.
So my questions now are:
1. Does I/O Error mean physical hardware failure?
2. Can 3-Pass Secure Erease completely fix the issue? Or can I still trust this hard disk and use it as Time Machine backup drive?
Regarsds & thanks,
B

Hi Grant
Thank you very much for your thorough explanation from concept and history to research and solution. Really impressive.
Regarding the S.M.A.R.T status, the drive was always shown Passed in green (in iStat) even when the I/O Errors were reported. From the disk information given by Disk Utility, can I see how many blocks have been listed or substituted?
Per your suggestion, as no any error reported after rewriting with 1+3 passes of zero, I think I may safely use this disk as the Time Machine drive for my startup SSD (currently I am using a 1TB external enclosure). However, I will keep watching the reliability status especially in 6 months from now.
Grant Bennet-Alder wrote:
Data are recorded on the disk surface with a semi-redundant error-correcting code. Hardware and firmware in the drive are used to accomplish correction, if possible. Small bursts of errors are often correctable, but sometimes it takes many, many re-tries to obtain correctable data. Failure to obtain correctable data after many re-tries produces an I/O Error.
I/O Error tells you the data pattern in a particular block you are trying to read is very difficult to read [most likely], or possibly was written wrong or partially over-written with other data if the power failed while writing [extremely unlikely]. This is most often caused by subtle changes to the magnetic regions that make up the physical data, causing a few bits to flip.
The drive notes these problems, and maintains a "suspect list" of block numbers that are candidates for block substitution, and reports how many are on this list in its SMART status (accessible from Internally-mounted drives only). The drive is capable of substituting a spare block nearby, but cannot substitute another block unless and until new data are supplied, because doing so may poke a hole in the middle of a file.
Re-Writing the drive [traditionally with one pass of Zeroes] supplies that new data, and gives the drive an opportunity to check for proper data retention immediately after writing. Any blocks found not able to retain the new data have spares substituted, up to a maximum number of blocks in one pass (typically ten blocks).
This entire block substitution mechanism was developed in very early Disk Drives to allow slightly-less-than-perfect disks to have factory-detected defects mapped out, so that they did not have to be manufactured 100 percent perfect with no defects whatsoever. it was quickly extended to allow field-discovered defects to be mapped out as well.
It appears your drive has developed some defects in use in the field. This is fairly typical, and the spare block substitution mechanism has been able to return the drive to 100 percent good blocks. The number of times and/or power on hours has no impact -- you have a very small sample and anything could happen to one drive, including being stone cold dead out of the box. "Any drive can fail at any Time."
As long as the writing of new data into every block worked (NOT "Initialization Failed") your drive is good for now. Large scale studies performed by google in their servers indicate that drives that develop bad Blocks in continuous use will typically need to be removed for too many Bad Blocks within 6 months.

Replaced hard disk - cannot install OS - IQ500

I have an IQ500 and the hard disk is faulty.
(bios 5.04)
I replaced the hard drive and tried reinstalling Vista,7,XP but im getting same BSOD
"The BIOS in this system is not fully ACPI compliant."
I havent got the recovery cds
Tried changing sata operation from AHCI to ata but problem still persisted.
loaded defualt settings on bios but still.
Also after post im getting this error "Not enough space in runtime area!!. Smbios data will not be available." and I need to press F1
I checked for bios updates in hp website but there is only Windows. Tried booting from mini windows (from my usb) but still got the BSOD.
I tried taking an image of my faulty hard drive but it is mechanically damaged.
any ideas?

Tried with an old Maxtor 120GB Diamond plus 9
specs below.
http://www.superwarehouse.com/Maxtor_DiamondMax_Plus_9_120GB_Hard_Drive/6Y120L0/ps/193140
but still same BSOD
is there a method to do a bios udpate without windows?
tried booting into ubuntu and used wine but was getting an error

Replacing Hard Disk on DV5 1104 TU

Hello,
My laptop hard disk crashed and I want to replace it. My laptop is out of warranty.
The hard drive in my laptop was from HITACHI and I wanted to know if I can replace existing HITACHI 250GB with SEGATE 500 GB.
thanks,
Jitu
thanks,
Jitu

That should not be an issue....
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Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
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Faild -replace hard disk 1 ( warranty id - error code 10008)

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