Failed disc burn

"The attempt to burn a disc failed. The device failed to calibrate the laser power level for this media."
I am getting this message when trying to burn to Maxell CD-R 80min 700MB cd's. I have slowed the burn speed down to 1x, and I guess I can experiment with burn speeds, but I've never had this problem before. Any comments on Maxell CD's? Any suggestions for best "Preferred Burn Speed" setting?

Burning a data CD is not a problem. It seems to be some kind of function involving the brand of CD and the burn speed. It just stinks to drop $10-$20 on a stack of CD's to find that they don't work, or at least not very well. Also disturbing is having one brand work and not another.
(I guess I'm still stinging from the iTunes "upgrade" (v7?) that caused my faithful iMac G3 graphite to loose the ability to burn CD's altogether. I love my mac's, but Apple tests my loyalty when they make decent older machines obsolete. Now they are making my iBook G4 obsolete. Grrrrrrrrrrrrrrrrrrrrr!)
I should not need to spend money on other software (e.g. Roxio) to do something as simple as burn a CD in the bragged about iTunes. $1,500 ought to buy me that.

Similar Messages

Error 4261 - failed disc burn

DIAGNOSTICS
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Sony Corporation VGN-S360
iTunes 7.2.0.35
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.6.1),
Current user is an administrator.
Video Display Information:
ATI MOBILITY RADEON 9700
MOBILITY RADEON 9200
Connected Device Information:
DiskDrive, MemoryStick or MemoryStickPro Device, Bus Type SSA
DiskDrive, FUJITSU MHT2080AT, Bus Type ATA, Bus Address [0,0]
CDROM, MATSHITA UJDA765aDVD/CDRW, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
E: MATSHITA UJDA765aDVD/CDRW, Rev 1.00
Audio CD in drive.
Found 15 songs on CD, playing time 69:01 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:33:15
Track 3, start time 07:50:65
Track 4, start time 13:19:07
Track 5, start time 17:07:73
Track 6, start time 20:35:36
Track 7, start time 25:05:29
Track 8, start time 33:11:44
Track 9, start time 37:44:71
Track 10, start time 42:35:13
Track 11, start time 46:24:19
Track 12, start time 49:47:65
Track 13, start time 55:25:34
Track 14, start time 60:10:55
Track 15, start time 64:15:63
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16 24.
The drive CDRW speeds are: 4.
Force Optical Power Calibration before burn is turned on in the preferences.
The last failed audio CD burn had error code 4261(0x000010a5). It happened on drive E: MATSHITA UJDA765aDVD/CDRW on CDR media at speed 16X.
~~~
I would appreciate an answer, since some older posts on this subject have been met with impolite and dismissive responses. If anyone has anything constructive to add, please post in response.
Sony VAIO Windows XP

Had trouble posting entire messaage on first attempts. Hopes this works for you. Pardon if this is a duplication.
I got an Error 4261 message on my computer some months ago while attempting to backup my iTunes music ---about Dec. 2006. Hopefully, the problem is now solved. This was a difficult and time consuming issue to resolve. I shall provide some details of this resolution (worked for me) as I know some others are having the same problem. I hope to post this message to others with 4261 errors.
I have a Dimension E510 computer bought in 2006. I am using Windows XP. My CD ROM burner is as follows: HL-DT-ST DVD +-RW GWA4164B. I wonder if you have the same type CD ROM.
At first, several thoughts came to mind. Google? Never listen to music again. Invest in a sledge hammer? I decided to try and fix the problem and would work on this for the next eight months. Recently, I decided that this problem had to go away. I tried various things to correct the problem often with technical assistance as the following indicate:
Changed copy speed//Did a restore on my computer (no help)// reversed restore
Updated iTunes files//Did virus scans
Contacted a company techie—Discovered my warranty was still good. Cdrom driver was updated. We got the iTunes program to copy a disk. Problem solved?? Time passes.
The problem reoccurs. I contacted a techie again. He was able to get another program to copy on the cdrom I was using to copy iTunes music. I was told that I should contact an iTunes rep. $$. (One can save files (ex. photos) to a new file created on the desk top and copy them to a cdrom---a test method used.)
I read suggestions about updating my BIOS and chipset on the iTunes message board. Not being a techie I wasn’t so sure about this. Time passes.
I didn’t buy music.
I read messages saying that I should backup my iTunes music.
Called techie again. Updated cdrom driver. We were able to copy data using the same cdrom used for the iTunes copy. (Again this was not a fix. It was indicative of an intermittent cdrom failure occurring over time, and one manifesting itself in iTunes.) I asked him to try to copy another. Amazingly, this copy failed. Something was wrong. Now we’re getting somewhere. Techie eliminated select startup files to try to determine source of a software error, if one. This did not fix the problem.
Techie deleted a couple registry files. (I don’t like deleting registry files because they serve a valuable purpose, but I’ not a techie. Later I would have to do a file repair on iTunes and a photo program. iTunes has a repair feature which was on my desktop—a holdover from a previous attempt to fix things with an iTunes update. I ran this without harming my music files, and this repaired the program.)
Techie said I may have a problem with my current brands of CD-R disks. I bought and tried other brands---four all total. This did not work.
I happened to attempt to copy some pictures as I was interested in having some developed. To my surprise, my computer stopped the copy citing an error with the copy process. The problem now manifested itself with another software program. Heretofore, I could successfully copy pictures using the same cdrom but not iTunes music.
I called the techie again. I told him what I had done and new error in copying other files to the cdrom. We attempted to use other programs to copy music and picture files on the cdrom. (My thinking is, if they had worked, then the cdrom was OK, and the problem was a software problem and likely involving iTunes.) We could not get any software programs to copy files to the cdrom in question. This was a clear indication that the cdrom was defective. We likely used up ten CD-R disks in these latest attempts.
Looking back, there was a subtle indication of a problem with the cdrom. There was a problem with one of the songs I had copied to a new disk (No. 24 of 24 songs on a disk). The song was copied with errors. This shouldn’t happen.
The company replaced cdrom free of charge the next morning. Wow!
I tried the new cdrom and began burning iTunes music right away. No 4261 error message. I also copied pictures to the same cdrom without any error messages. I also successfully used other brands of CD-R disks.
Replacing the cdrom on my computer fixed the 4261 error on my computer. I hope something here will be of help to some of you who have the same problem.
As I mentioned earlier I had problems with iTunes and a photo program after cdrom installation but fixed them. I also experienced problems with Windows Media Player and Roxio/Sonic. They didn’t want to recognize the new drive (E:). Restore made things worst so I undid this. I spoke to a tech again about these issues as I wasn’t certain of the scope/nature of problem. We updated both programs with updates from company support pages. This seems to have fixed the problem. Point made here was the need to keep files updated with the latest and greatest. Having had Windows ME in the past, I was reluctant to change my files too often. Now I have no choice but to do this. Many thanks to Techie.
The thought in my mind now is whether performing updates and specifically on Windows Media Player would have fixed the error to begin with. I don’t know, but I did run an update on my iTunes, and there are no updates for my photo program . Looking back I would have tried the updates first before I replaced the cdrom.
Kindest regards. 08/13/07

I keep trying to burn a CD-R in Iphoto, and every time iPhoto stops burning halfway through and i get this error message, "Attemp to burn a disc failed. Burn failed due to a medium write error." I am using memorex CD-R's and have tried with 4 times with d

I keep trying to burn a CD-R in Iphoto, and every time iPhoto stops burning halfway through and i get this error message, "Attemp to burn a disc failed. Burn failed due to a medium write error." I am using memorex CD-R's and have tried with 4 times with different CD's. Is this a software or hardware problem? Any info would be awesome

Export the photos to a desktop folder, right click on the folder and burn to disk - see if that is any different
LN

Updated itunes to 12.1 and can't burn playlist. Error "attempt to burn disc failed, disc cannot be read or written to" have tried every troubleshooting solution to no avail. please help!

Updated itunes to 12.1 and can't burn playlist. Error "attempt to burn disc failed, disc cannot be read or written to" have tried every troubleshooting solution to no avail. please help!

Greetings akite2high,
If you are having an issue with being unable to burn a CD using iTunes on your Windows computer, I would suggest that you troubleshoot using the steps in this article -
Can't burn a CD in iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L

When trying to burn a CD I get the message "Disc burner or software not found"

Itunes is not recognizing my CD burnner. I have no trouble importing music nor do I have any problems burning CDs outside of itunes. I have actually been having this problem for some time now. I kept hoping that it would be fixed in an update but alas the problem has persisted. Strangly I noticed in the diagnostic it says the the user in not an administrator which is odd since I am logined in as an Admin. Can anyone help? Here is my diagnostic:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite L305D
iTunes 10.4.0.80
QuickTime 7.6.9
FairPlay 1.12.20
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 002CAAD00BAA7700
Current user is not an administrator.
The current local date and time is 2011-07-25 23:04:10.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon X1250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.

Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2

Cancelling disc burn error 4310

Hi all
I am hoping someone can help.
I have just bought a new Asus laptop with Windows 8 and have installed the latest version of iTunes.
All my music is in the library now and I have created some play lists and went to burn a disc, I selected maximum possible speed and in about 1 second it says "disc initiallising" and then straight away says "cancelling disc burn" and then says "attempt to burn disc failed, an unexpected error (4310) has occured".
I have googled this but cant find a solution that works. I have tried changing the compatibility to Windows 7, also tried Widows XP (service pack 3) and also unchecked this to not use an older version whatsoever. I have tried registering the new computer to my account. I have also tried a lower speed at 1x, when doing this it does a longer initialising and goes through all the songs but as soon as it goes to burn it cancels itself.
I have tried several different blank discs, nothing. It worked perfectly like this on the old computer (windows 7).
I have even ran diagnostics on the DVD drive through iTunes and results are below -
Can anyone help? I just want to put my music on to disc.
Thanks
DVD Drive diagnostic results -
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
ASUSTeK COMPUTER INC. X55CR
iTunes 11.0.4.4
QuickTime not available
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00CEB61809777220
Current user is not an administrator.
The current local date and time is 2013-07-29 19:40:30.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: HL-DT-ST DVDRAM, Rev
Drive is empty.
The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive E: HL-DT-ST DVDRAM on CDR media at speed 10X.

Hi nina:
That is usually cause by using a DVD media that you Macs don't like.
Try using a DVD-R 4x from Verbatim. Seems to have the best track record here.
:)Sue

HT203242 iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.

I have the solution.
Uninstall Itunes.
That is what I did and my disc burner works fine. I am gonna wait for Apple to come up with a solution. So if there is no solution that means no Itunes which means no Iphone or Ipod and time to move on to a comany that has solutions not year old posts that most people cannot decipher and won't be able to fix on their own.

+Failed while scanning for CD / DVD drives, error 2510.+
+Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.+
By any chance, do you have a copy of Daemon Tools installed on that PC?

When I try to burn a cd, itunes says "disc burner or software not found"

after I upgraded my itunes, (I previously had 7 or 8) I had to uninstall it in order to upgrade to 10. Now I am not able to burn discs.
here is a copy of my diagnostics
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite L305
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
VoiceOver Kit 1.4 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL Not Available
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0023AE1809B1BCC0
Current user is not an administrator.
The current local date and time is 2011-06-28 20:46:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: dc5f66d755b2d8ff8f7e9a2c9cc000fe
iPodService 10.3.1.55 is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: PIONEER DVD-RW DVRKD08L on CDR media at speed 20X.

Many thanks for the diagnostics.
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
With that one, I'd start with solution 3 from the following document:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

I am receiving the message "disc burner or software not found" when trying to burn a playlist to a blank disc.

I ran the diagnostics test and the program was unable to detect a prerecorded cd. This is a fairly new problem and I am not sure what to do.
The results to the diagnostics test are below:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 5520
iTunes 11.0.4.4
QuickTime 7.7.4
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0035BB400AFA2018
Current user is not an administrator.
The current local date and time is 2013-07-14 17:29:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16002)
Video Display Information
Intel Corporation, Intel(R) HD Graphics 4000
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

Hello queenabs,
It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found." I found a couple of resources that I think might help with an error like this.
I recommend starting with the steps in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Best,
Sheila M.

Itunes says "disc burner or software not found" when trying to burn a playlist

I ran diagnostics on my CD/DVD Drive and got this. This is all greek to me
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
HP-Pavilion GN561AA-ABA a6230n
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL Not Available
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 001CAD4403BE4F90
Current user is not an administrator.
The current local date and time is 2012-05-22 08:54:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: HL-DT-ST DVD-RW GSA-H60L on CDR media at speed 40X.

Refer to following articles:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
iTunes for Windows: Troubleshooting CD issues caused by device filters
http://support.apple.com/kb/TS2372?viewlocale=en_US
iTunes for Windows: "Registry settings" warning when opening iTunes
http://support.apple.com/kb/TS3299

Why am I getting "Disc burner or software not found" when I try to burn a CD?

I just got the Windows 8.1 update and installed iTunes. Now I am getting this message when I try to burn a CD "Disc burner or software not found." Everything looks fine in Device Manager. This is what I got when I ran the diagnostics...
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
TOSHIBA Satellite C855D
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0171B5D80A5F8FD0
Current user is not an administrator.
The current local date and time is 2013-12-02 19:11:59.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
Failed while scanning for CD / DVD drives, error 2355.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
D: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

Hey twdenton2!
I have a couple of articles here for you that reference this issue and can provide some troubleshooting steps, and I will list them below:
iTunes 11 for Windows: If you have trouble burning a disc
http://support.apple.com/kb/PH12349
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/ts1436
If the articles above do not resolve the issue, you will want to see this article for further troubleshooting steps:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/ts1374
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

DVD DL fail to burn AND Firewire 400/800 problems

I have had several months of intermittent DVD burn fails. Most recently today burning from the finder and it is now reporting "The disc can’t be burned because because communication between the computer and the disc drive failed (error code 0x80020022)."
That error is new, previously it was always
Sense Key - Hardware Error
Sense Code - 0x03
The first time this cropped up was on 10.5.x and when I reported it to apple they had me take it to get the drive replaced since it was still covered by applecare.
After the DVD replacement and while still in the shop it burned a few DVD DLs ok. A few weeks later the same 0x03 errors. (it always burns CDs just fine)
After another phone conversation with applecare, they now suggest that the logic board needs to be replaced. (This was after I mentioned I frequently have problems with Firewire 400 or 800 external drives showing up...sometimes they work sometimes they don't. The same drives always show up when connected via USB)
I was walked through resetting the PRAM, which cleared up the Firewire 400/800 temporarily, but it did not help the DVD burn problem.
So on the eve before the appointment, this crazy MBP (2,2, 2.33 ghz) burns a DVD DL after blowing compressed air thru the DVD slot. But the second DVD DL fails to burn with the ""The disc can’t be burned because because communication between the computer and the disc drive failed (error code 0x80020022)."
I was hoping that the upgrade to 10.6.x would solve both issues, but not so much.
Anyone else with the DVD DL problem experiencing FW problems?

The problems with some external FW burners under SL are fairly common, Robert. With some earlier drives (like my Pioneer 109 in an external box) often one can't even "see" the drive at all (though the bridge in the external box will show up under System Profiler) through FW, though it works fine under USB. With some later ones things like PRAM resets, or simply disconnecting and reconnecting the drive, will get them working. See http://discussions.apple.com/message.jspa?messageID=10070281 or some discussion of these issues and possible "workarounds".
As far as the general disc burning issue goes, other things that are worth considering include problems with a "fullish" hard drive with fragmented free space, and the actual media being used. What brands of DVD have you tried?
DL discs, generally seem much more finicky about dust and dirt than single layer when it comes to burning (and , of course, need much more free HD space) . Will it burn a single layer DVD or a CD without problems?
Cheers
Rod

Error "Disc burner or software not found"

I am having problems burning discs and below, i have a copy of my diagnostics. Yes, i am running as an admin.
This all occurred after i updated itunes.. i have not been able to burn CDs ... i keep getting "Disc burner or software not found" it irritates me because i did not have this problem before the update.. i can burn discs perfectly fine with Windows Media Player!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Acer Aspire V5-431
iTunes 11.1.3.8
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0037B8A80B783848
Current user is not an administrator.
The current local date and time is 2013-12-01 20:35:46.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: UBHelper (2.0.0.14),
UpperFilters: NTIDrvr (1.0.0.10), GEARAspiWDM (2.2.3.0),
Failed while scanning for CD / DVD drives, error 2355.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
D: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
Error Correction is turned on for importing audio CDs.
The last failed MP3 CD burn had error code 1771(0x000006eb). It happened on drive D: HL-DT-ST DVDRAM GU61N on CDR media at speed 0X.

Hey xTimeGx,
Thanks for the question. The following resource references the exact error message you are receiving, and a few solutions:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
Thanks,
Matt M.

Win XP 64 bit - disc burner or software not found...

simple proble using Windows xp professional x64 bit and installed the latest itunes on. and whne i go to a playlist to burn it it says - disc burner or software not found...
though i can burn cds using nero or other softwares.
Any suggestions?
thank you.
After going to help run cd diagnostic:
Microsoft Windows Server 2003 family, Professional Service Pack 1 (Build 3790)
NVIDIA AWRDACPI
iTunes 6.0.1.3
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: NVIDIA GeForce 6600 GT (Microsoft Corporation)\GeForce 6600 GT
SCSI\DiskSiImage_______________0000, Bus Type SCSI, Bus Address [16,0]
USBSTOR\DiskEPSON__Stylus_Storage_1.00, Bus Type USB
USBSTOR\DiskUSB2.0_Storage_Device_0100, Bus Type USB
IDE\CdRomLITE-ONDVDRW_SOHW-1633S________________BS06___, Bus Type ATA, Bus Address [1,0]
IDE\CdRomNEC_DV-5800A___________________________1.07___, Bus Type ATA, Bus Address [2,0]
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

hi la la land!
it would probably be best to repost over in "Importing & Burning" where people are more up-to-date on the state of the art with dealing with that error message.
in the new post, explicitly describe the error message again. also go into your itunes "help > run CD diagnostics ..." and post the full results of that in your post.
if the CD diagnostics cuts out after "found aspi32 running", also head into your Device Manager (right-click "My Computer", select "Manage", click "Device Manager"), expand the CD-drives entry, get the model number of the problematic drive from there, and include it in your post.
love, b

When i try to burn a cd it says disc burner or software not found

When i try to burn a cd in itunes it flashes up disc burner or software not found,
i have the latest version of itunes, and i dont have another cd burner software, and it was just working yesterday, so what has happened??!! please help!
thanks

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
SAMSUNG ELECTRONICS CO., LTD. NC10/N110
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0012AC480ECAB098
Current user is an administrator.
The current local date and time is 2011-06-11 22:10:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Mobile Intel(R) 945 Express Chipset Family
Mobile Intel(R) 945 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.2.14 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently not running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2500.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
F: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
Error Correction is turned on for importing audio CDs.

Failed disc burn

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