Failed download error message and missing patch message, why?

For the last couple of days I've been trying to download premiere pro cc and the first time I got a message saying  'missing patch' and I needed to update. I clicked on the update but it kept failing. SO, I uninstalled premiere and adobe cloud and tried to reinstall them. Everything was fine for the cloud installer but now, I keep getting 'Dowload error' message for premiere pro.
What is wrong?
I'm using the latest macbook pro 15" retina display.
thanks

Any ideas on how I get in touch with a real person online to answer some questions instead of filling in random chat forms? This is getting old really fast....

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