Failed download for Illustrator_16_Content_LS16.dmg

Hi,
I recently purchased the CS6 suite, but I have not been able to download this particular file as the system says that I've attempted more than 10 downloads.
How do I rectify this? Because I don't want to be paying money for a product that I cannot use.

My details:
Order Date: 28/11/2013
Order Number: 25019630724

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Jerry W B
There will be those that report Content download of a few minutes. Although we are happy for them, many have found that this is not usually the case. Download of the Premiere Elements 11 and 12 Content download is often a slow process which demands a lot of patience whether the download be "Download Now" or "Download All". Just two of the factors in this situation are the Internet Speed/Status and the status of the Adobe Server. Many times it is time of the day.
http://www.atr935.blogspot.com/2013/05/pe11-no-content-disc-content-downloads.html
http://atr935.blogspot.com/2013/12/pe12-content-download-considerations.html
I have DSL Service on the east coast of the USA. It is now about 6 pm Saturday February 22, 2014.
I right clicked the blue ban at the top right corner of the Instant Movie thumbnail for the Secret Agent theme. I selected Download Now to download just that one Instant Movie theme.
a. The file size was given as 75.8 MB, not 118.7 MB. It took 11 minutes and 19 seconds to download that Instant Movie.
I checked the download on two different computers, one Windows 7 64 bit and the other Windows 8.1 64 bit. The Instant Movie Secret Agent had a file size of 75.8 MB according to the download pop up in the opened project.
b. If you are talking days for this download, then I would first check with your Internet provider. There is no other place for these downloads except from within the program. And, when you do get them, I would encourage you to save them as per my blog posts on this topic to avoid having to go through an labored downloading processes again.
Do you find the downloading of Content to be the same for all the other categories requiring this type of download, not just Instant Movies?
Please review and update us on your progress.
Thank you.
ATR
Add On...Although you did say that you disabled McAfee, be advised that McAfee's recent update(s) have created some serious problems for Premiere Elements. So, I would re-evaluate McAfee's possible role in all this along with the firewalls settings.

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Is there a way to resume failed download for Software Updater (v1.7.3.en) ?
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The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
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Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
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===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
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https://creative.adobe.com/products/download/indesign
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Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
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What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
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Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.

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Failed download for Illustrator_16_Content_LS16.dmg

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