Failed emails saving in different location

Hey everyone,
I have an issue with a client's Outlook. When he replies to an email from a sub folder and the email fails, a copy is not placed in sent items however there is one attached to the original email in the sub folder.
'When replying to a message that is not in the Inbox, save the reply in the same folder' is not checked in mail settings.

Hi,
Did the user get any error message or NDR (Non-delivery report) when it failed to send?
Does this issue happen all the time when replying to an email?
We may try logon to web mail and reply email from there to see the result.
In addition, we can create a new mail profile in Control Panel and re-configure the email account to see the result. See:
https://support.microsoft.com/kb/829918/
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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    Process:         TextEdit [4495]
    Path:            /Applications/TextEdit.app/Contents/MacOS/TextEdit
    Identifier:      com.apple.TextEdit
    Version:         1.6 (264)
    Build Info:      TextEdit-2640000~1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [174]
    Date/Time:       2011-06-21 20:21:06.803 -0300
    OS Version:      Mac OS X 10.6.7 (10J869)
    Report Version:  6
    Interval Since Last Report:          -3432501 sec
    Crashes Since Last Report:           -84
    Per-App Interval Since Last Report:  12 sec
    Per-App Crashes Since Last Report:   2
    Anonymous UUID:                      02265271-FA7C-4588-85F1-CA41DC72E164
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x000000013183f000
    Crashed Thread:  12
    Thread 0:  Dispatch queue: com.apple.main-thread
    0   libSystem.B.dylib                       0x00007fff8406029a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x00007fff8406090d mach_msg + 59
    2   com.apple.CoreFoundation                0x00007fff87d98932 __CFRunLoopRun + 1698
    3   com.apple.CoreFoundation                0x00007fff87d97dbf CFRunLoopRunSpecific + 575
    4   com.apple.HIToolbox                     0x00007fff8354a7ee RunCurrentEventLoopInMode + 333
    5   com.apple.HIToolbox                     0x00007fff8354a5f3 ReceiveNextEventCommon + 310
    6   com.apple.HIToolbox                     0x00007fff8354a4ac BlockUntilNextEventMatchingListInMode + 59
    7   com.apple.AppKit                        0x00007fff847e8e64 _DPSNextEvent + 718
    8   com.apple.AppKit                        0x00007fff847e87a9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
    9   com.apple.AppKit                        0x00007fff847ae48b -[NSApplication run] + 395
    10  com.apple.AppKit                        0x00007fff847a71a8 NSApplicationMain + 364
    11  com.apple.TextEdit                      0x0000000100000fb8 0x100000000 + 4024
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                       0x00007fff8407912a kevent + 10
    1   libSystem.B.dylib                       0x00007fff8407affd _dispatch_mgr_invoke + 154
    2   libSystem.B.dylib                       0x00007fff8407acd4 _dispatch_queue_invoke + 185
    3   libSystem.B.dylib                       0x00007fff8407a7fe _dispatch_worker_thread2 + 252
    4   libSystem.B.dylib                       0x00007fff8407a128 _pthread_wqthread + 353
    5   libSystem.B.dylib                       0x00007fff84079fc5 start_wqthread + 13
    Thread 2:
    0   libSystem.B.dylib                       0x00007fff84079f4a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff8407a35c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff84079fc5 start_wqthread + 13
    Thread 3:
    0   libSystem.B.dylib                       0x00007fff84079f4a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff8407a35c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff84079fc5 start_wqthread + 13
    Thread 4:
    0   libSystem.B.dylib                       0x00007fff84079f4a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff8407a35c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff84079fc5 start_wqthread + 13
    Thread 5:
    0   libSystem.B.dylib                       0x00007fff84079f4a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff8407a35c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff84079fc5 start_wqthread + 13
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    0   libSystem.B.dylib                       0x00007fff84079f4a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff8407a35c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff84079fc5 start_wqthread + 13
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    0   libSystem.B.dylib                       0x00007fff8406029a mach_msg_trap + 10
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    2   com.apple.CoreFoundation                0x00007fff87d98932 __CFRunLoopRun + 1698
    3   com.apple.CoreFoundation                0x00007fff87d97dbf CFRunLoopRunSpecific + 575
    4   com.apple.CoreFoundation                0x00007fff87d97b46 CFRunLoopRun + 70
    5   com.apple.DesktopServices               0x00007fff873074d2 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 514
    6   ...ple.CoreServices.CarbonCore          0x00007fff869fc335 PrivateMPEntryPoint + 63
    7   libSystem.B.dylib                       0x00007fff840994f6 _pthread_start + 331
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    0   libSystem.B.dylib                       0x00007fff84079f4a __workq_kernreturn + 10
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    0   libSystem.B.dylib                       0x00007fff84079f4a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff8407a35c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff84079fc5 start_wqthread + 13
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    0   com.apple.ImageIO.framework             0x00007fff878f47fb ImageIO_RemoveExtaChannels16Bit + 55
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    11  com.apple.ImageIO.framework             0x00007fff878601e7 CGImageCreateCopyWithParametersNew + 1757
    12  com.apple.ImageIO.framework             0x00007fff8785ef6c CGImageSourceCreateThumbnailAtIndex + 3236
    13  com.apple.AppKit                        0x00007fff84c051a8 -[NSNavFBENode _quickLookImageWithMaxSize:isThumbnail:] + 865
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    17  libSystem.B.dylib                       0x00007fff840993a9 thread_start + 13
    Thread 12 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000008035  rbx: 0x000000011704da00  rcx: 0x0000000000000008  rdx: 0x0000000000000001
      rdi: 0x000000011af83030  rsi: 0x000000013183f000  rbp: 0x000000011af82e00  rsp: 0x000000011af82dd8
       r8: 0x0000000117052654   r9: 0x00000000000007a2  r10: 0x0000000000000b10  r11: 0x00000001318375e0
      r12: 0x0000000000000000  r13: 0x0000000000000001  r14: 0x0000000000006ea0  r15: 0x0000000000006ea0
      rip: 0x00007fff878f47fb  rfl: 0x0000000000010202  cr2: 0x000000013183f000
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           0x100000000 -        0x100019fff  com.apple.TextEdit 1.6 (264) <8D896028-3313-84D8-1FC9-A4412739AEF4> /Applications/TextEdit.app/Contents/MacOS/TextEdit
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        0x7fff80003000 -     0x7fff8000cff7  com.apple.DisplayServicesFW 2.3.0 (283) <3D05929C-AB17-B8A4-DC81-87C27C59E664> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
        0x7fff8000d000 -     0x7fff80038ff7  libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <87A0B228-B24A-C426-C3FB-B40D7258DD49> /usr/lib/libxslt.1.dylib
        0x7fff80043000 -     0x7fff8005eff7  com.apple.openscripting 1.3.1 (???) <FD46A0FE-AC79-3EF7-AB4F-396D376DDE71> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
        0x7fff8006d000 -     0x7fff80073ff7  IOSurface ??? (???) <04EDCEDE-E36F-15F8-DC67-E61E149D2C9A> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
        0x7fff80074000 -     0x7fff8007afff  libCGXCoreImage.A.dylib 545.0.0 (compatibility 64.0.0) <C863C133-EA3E-5403-FC44-FDC9F236DC98> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
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        0x7fff8024b000 -     0x7fff8036cfe7  libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <48AEAFE1-21F4-B3C8-4199-35AD5E8D0613> /usr/lib/libcrypto.0.9.8.dylib
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        0x7fff80550000 -     0x7fff80622fe7  com.apple.CFNetwork 454.11.12 (454.11.12) <B1C9008A-4A5D-609D-5D10-C93DAD6FFB4C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
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        0x7fff8062b000 -     0x7fff806edfef  libFontParser.dylib ??? (???) <363E2A8A-CEFE-9A74-E677-C240B27A4FC6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
        0x7fff806ee000 -     0x7fff807f8ff7  com.apple.MeshKitIO 1.1 (49.2) <F296E151-80AE-7764-B969-C2050DF26BFE> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itIO.framework/Versions/A/MeshKitIO
        0x7fff807f9000 -     0x7fff80834fff  com.apple.AE 496.4 (496.4) <CBEDB6A1-FD85-F842-4EB8-CC289FAE0F24> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
        0x7fff8083b000 -     0x7fff8084cfff  com.apple.DSObjCWrappers.Framework 10.6 (134) <3C08225D-517E-2822-6152-F6EB13A4ADF9> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
        0x7fff8084d000 -     0x7fff8086efff  libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <6993F348-428F-C97E-7A84-7BD2EDC46A62> /usr/lib/libresolv.9.dylib
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        0x7fff80888000 -     0x7fff808cdfff  com.apple.CoreMediaIOServices 134.0 (1160) <BA22EA4A-4572-749A-4FE0-1323E0B6F6F3> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
        0x7fff808ce000 -     0x7fff808d4ff7  com.apple.CommerceCore 1.0 (9) <4C66D962-91B5-F25C-A6FF-DFD5F924A0DD> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
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        0x7fff809c5000 -     0x7fff80a11fff  libauto.dylib ??? (???) <F7221B46-DC4F-3153-CE61-7F52C8C293CF> /usr/lib/libauto.dylib
        0x7fff80a5d000 -     0x7fff80a5eff7  com.apple.TrustEvaluationAgent 1.1 (1) <51867586-1C71-AE37-EAAD-535A58DD3550> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
        0x7fff80a5f000 -     0x7fff80dfcfe7  com.apple.QuartzCore 1.6.3 (227.36) <6FD8E129-135E-2F89-E9F0-A3CD0C6FCEF1> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
        0x7fff80dfd000 -     0x7fff80eb2fe7  com.apple.ink.framework 1.3.3 (107) <FFC46EE0-3544-A459-2AB9-94778A75E3D4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
        0x7fff81132000 -     0x7fff813bafef  com.apple.security 6.1.2 (55002) <015C9A08-3D07-9462-8E91-DB1924349621> /System/Library/Frameworks/Security.framework/Versions/A/Security
        0x7fff813bb000 -     0x7fff813defff  com.apple.opencl 12.3.6 (12.3.6) <42FA5783-EB80-1168-4015-B8C68F55842F> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
        0x7fff813df000 -     0x7fff81649fef  com.apple.QuartzComposer 4.2 ({156.28}) <7586E7BD-D3BD-0EAC-5AC9-0BFA3679017C> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
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        0x7fff8190d000 -     0x7fff81923fef  libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
        0x7fff81924000 -     0x7fff81973ff7  com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <01B370FB-D524-F660-3826-E85B7F0D85CD> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
        0x7fff81974000 -     0x7fff81976fff  com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
        0x7fff819d0000 -     0x7fff819d0ff7  com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <DA9BFF01-40DF-EBD5-ABB7-787DAF2D77CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
        0x7fff819d1000 -     0x7fff81a04fff  libTrueTypeScaler.dylib ??? (???) <6EFBF3B7-E4D5-E6AE-5A7D-22F37E288737> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
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