Failed engineer appointment and no follow-ups

Hello,
I ordered Infinity 2 on 26th of June and was given an appointment date of 10th July.
Hub arrived fine 2 days prior, but on the appointment date no one turned up, nor did I receive any phonecalls or texts from Openreach to explain. Called Order Management and the agent advised that he couldn't get an answer from anyone as to why my appointment had been ignore, and so he raised a complaint for me.
Received a call on Monday the 14th as promised, and was advised that the appointment had not gone ahead due to an issue with the DSLAM - this issue was to be resolved by the end of the next day (ie 15th) and I would receive a call on the 16th. No one called me today to follow up on this and I didn't get any texts, emails or voicemails.
I currently have no idea what is happening with the order. I also have 1 day of lost pay for the 10th, and 7 days (and counting) loss of service.
Firstly, shouldn't an issue with a DSLAM have been rectified quite quickly, considering that this would surely affect every FTTC customer connected to that cabinet?
Secondly, is there any way that I can get BT to escalate this with Openreach, or at least find out what is happening and any estimated ETAs?
Any advice would be appreciated. Thanks!

Hi keys767,
Welcome to the forum and thanks for posting. I'm really sorry about the delay in getting your BT Infinity installed. Please use the 'contact the mods' link in my forum profile to send in your order details and we'll chase this up with Openreach. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Dear All,
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Database : Oracle
OS: AIX 6100-07-02-1150
Oracle version: 11.2.0.3
Kernel version: 720 patch number is 114
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RSEC_SSFS_DATAPATH=/usr/sap/SMI/SYS/global/security/rsecssfs/data
RSEC_SSFS_KEYPATH=/usr/sap/SMI/SYS/global/security/rsecssfs/key
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total 0
drwxr-xr-x    5 smiadm   sapsys          256 Apr 18 17:37 .
drwxr-xr-x    5 smiadm   sapsys          256 Apr 19 21:51 ..
drwxr-xr-x    3 smiadm   sapsys          256 Apr 18 17:37 exe
drwxr-xr-x    3 smiadm   sapsys          256 Apr 18 17:37 gen
lrwxrwxrwx    1 smiadm   sapsys           18 Apr 18 17:37 global -> /sapmnt/SMI/global
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solmantrg:smiadm 17> ls -all
total 8
drwx------    5 smiadm   sapsys          256 Apr 22 13:25 .
drwxr-xr-x    5 smiadm   sapsys          256 Apr 18 17:37 ..
-rw-r--r--    1 smiadm   sapsys            0 Apr 22 13:25 ABAPPROT
drwxr-xr-x    8 smiadm   sapsys          256 Apr 18 17:39 SDT
-rw-r--r--    1 smiadm   sapsys          272 Apr 18 17:37 ms_acl_info
drwxr-xr-x    2 smiadm   sapsys          256 Apr 22 13:26 sapcontrol
drwx------    5 smiadm   sapsys          256 Apr 18 17:37 security
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total 0
drwx------    5 smiadm   sapsys          256 Apr 18 17:37 .
drwx------    5 smiadm   sapsys          256 Apr 22 13:25 ..
drwx------    2 smiadm   sapsys          256 Apr 19 21:01 data
drwx------    3 smiadm   sapsys          256 Apr 18 17:37 lib
drwx------    4 smiadm   sapsys          256 Apr 18 17:37 rsecssfs
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total 0
drwx------    4 smiadm   sapsys          256 Apr 18 17:37 .
drwx------    5 smiadm   sapsys          256 Apr 18 17:37 ..
drwx------    2 smiadm   sapsys          256 Apr 22 12:42 data
drwx------    2 smiadm   sapsys          256 Apr 18 17:37 key
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/sapmnt/SMI/global/security/rsecssfs/data
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total 8
drwx------    2 smiadm   sapsys          256 Apr 22 12:42 .
drwx------    4 smiadm   sapsys          256 Apr 18 17:37 ..
-rw-------    1 smiadm   sapsys          972 Apr 22 12:42 SSFS_SMI.DAT
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drwx------    4 smiadm   sapsys          256 Apr 18 17:37 ..
drwx------    2 smiadm   sapsys          256 Apr 18 17:37 .
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This is R3trans version 6.22 (release 720 - 26.10.11 - 13:00:00).
unicode enabled version
2EETW169 no connect possible: "DBMS = ORACLE                           --- dbs_ora_tnsname = 'SMI'"
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solmantrg:orasmi 3> more trans.log
4 ETW000 R3trans version 6.22 (release 720 - 26.10.11 - 13:00:00).
4 ETW000 unicode enabled version
4 ETW000 ===============================================
4 ETW000
4 ETW000 date&time   : 22.04.2014 - 14:41:32
4 ETW000 control file: <no ctrlfile>
4 ETW000 R3trans was called as follows: R3trans -x
4 ETW000 trace at level 2 opened for a given file pointer
4 ETW000 [     dev trc,00000] Tue Apr 22 14:41:32 2014                                                 145 0.000145
4 ETW000 [     dev trc,00000] db_con_init called                                                        41 0.000186
4 ETW000 [     dev trc,00000] set_use_ext_con_info(): ssfs will be used to get connect information
4 ETW000                                                                                                  91 0.000277
4 ETW000 [     dev trc,00000] determine_block_commit: no con_hdl found as blocked for con_name = R/3
4 ETW000                                                                                                  84 0.000361
4 ETW000 [     dev trc,00000] create_con (con_name=R/3)                                                 40 0.000401
4 ETW000 [     dev trc,00000] Loading DB library '/usr/sap/SMI/SYS/exe/run/dboraslib.o' ...             74 0.000475
4 ETW000 [     dev trc,00000] DlLoadLib() success: dlopen("/usr/sap/SMI/SYS/exe/run/dboraslib.o"), hdl 0
4 ETW000                                                                                               31906 0.032381
4 ETW000 [     dev trc,00000] Library '/usr/sap/SMI/SYS/exe/run/dboraslib.o' loaded                     49 0.032430
4 ETW000 [     dev trc,00000] function DbSlExpFuns loaded from library /usr/sap/SMI/SYS/exe/run/dboraslib.o
4 ETW000                                                                                                  61 0.032491
4 ETW000 [     dev trc,00000] Version of '/usr/sap/SMI/SYS/exe/run/dboraslib.o' is "720.00", patchlevel (0.114)
4 ETW000                                                                                                 493 0.032984
4 ETW000 [     dev trc,00000] function dsql_db_init loaded from library /usr/sap/SMI/SYS/exe/run/dboraslib.o
4 ETW000                                                                                                  55 0.033039
4 ETW000 [     dev trc,00000] function dbdd_exp_funs loaded from library /usr/sap/SMI/SYS/exe/run/dboraslib.o
4 ETW000                                                                                                 108 0.033147
4 ETW000 [     dev trc,00000] New connection 0 created                                                 264 0.033411
4 ETW000 [     dev trc,00000] 0: name = R/3, con_id = -000000001, state = DISCONNECTED, tx = NO , bc = NO , hc = NO , perm = YES, reco = NO , frco = NO , timeout = 00
0, con_max = 255, con_opt = 255, occ = NO , prog =
4 ETW000                                                                                                  79 0.033490
4 ETW000 [     dev trc,00000] db_con_connect (con_name=R/3)                                             79 0.033569
4 ETW000 [     dev trc,00000] determine_block_commit: no con_hdl found as blocked for con_name = R/3
4 ETW000                                                                                                  53 0.033622
4 ETW000 [     dev trc,00000] find_con_by_name found the following connection:                          35 0.033657
4 ETW000 [     dev trc,00000] 0: name = R/3, con_id = 000000000, state = DISCONNECTED, tx = NO , bc = NO , hc = NO , perm = YES, reco = NO , frco = NO , timeout = 000
, con_max = 255, con_opt = 255, occ = NO , prog =
4 ETW000                                                                                                  74 0.033731
4 ETW000 [     dev trc,00000] read_con_info_ssfs(): reading connect info for connection R/3             36 0.033767
4 ETW000 [     dev trc,00000] read_con_info_ssfs(): DBSL supports extended connect protocol             49 0.033816
4 ETW000                          ==> connect info for default DB will be read from ssfs
4 ETW000 [     dev trc,00000] read_con_info_ssfs(): register callback ssfs_dbi_trace and max level 2
4 ETW000                                                                                                  88 0.033904
4 ETW000 [     dev trc,00000] function DbSlExpFuns loaded from library /usr/sap/SMI/SYS/exe/run/dboraslib.o
4 ETW000                                                                                                  61 0.032491
4 ETW000 [     dev trc,00000] Version of '/usr/sap/SMI/SYS/exe/run/dboraslib.o' is "720.00", patchlevel (0.114)
4 ETW000                                                                                                 493 0.032984
4 ETW000 [     dev trc,00000] function dsql_db_init loaded from library /usr/sap/SMI/SYS/exe/run/dboraslib.o
4 ETW000                                                                                                  55 0.033039
4 ETW000 [     dev trc,00000] function dbdd_exp_funs loaded from library /usr/sap/SMI/SYS/exe/run/dboraslib.o
4 ETW000                                                                                                 108 0.033147
4 ETW000 [     dev trc,00000] New connection 0 created                                                 264 0.033411
4 ETW000 [     dev trc,00000] 0: name = R/3, con_id = -000000001, state = DISCONNECTED, tx = NO , bc = NO , hc = NO , perm = YES, reco = NO , frco = NO , timeout = 00
0, con_max = 255, con_opt = 255, occ = NO , prog =
4 ETW000                                                                                                  79 0.033490
4 ETW000 [     dev trc,00000] db_con_connect (con_name=R/3)                                             79 0.033569
4 ETW000 [     dev trc,00000] determine_block_commit: no con_hdl found as blocked for con_name = R/3
4 ETW000                                                                                                  53 0.033622
4 ETW000 [     dev trc,00000] find_con_by_name found the following connection:                          35 0.033657
4 ETW000 [     dev trc,00000] 0: name = R/3, con_id = 000000000, state = DISCONNECTED, tx = NO , bc = NO , hc = NO , perm = YES, reco = NO , frco = NO , timeout = 000
, con_max = 255, con_opt = 255, occ = NO , prog =
4 ETW000                                                                                                  74 0.033731
4 ETW000 [     dev trc,00000] read_con_info_ssfs(): reading connect info for connection R/3             36 0.033767
4 ETW000 [     dev trc,00000] read_con_info_ssfs(): DBSL supports extended connect protocol             49 0.033816
4 ETW000                          ==> connect info for default DB will be read from ssfs
4 ETW000 [     dev trc,00000] read_con_info_ssfs(): register callback ssfs_dbi_trace and max level 2
4 ETW000                                                                                                  88 0.033904
4 ETW000 [     dev trc,00000] RSecSSFs: Entering function "RSecSSFsGetRecord" [rsecssfs.c 836]          84 0.033988
4 ETW000 [     dev trc,00000] RSecSSFs: Configuration data read from environment parameters [rsecssfs.c 3664]
4 ETW000                                                                                               11463 0.045451
4 ETW000 [     dev trc,00000] RSecSSFs: Data file "/usr/sap/SMI/SYS/global/security/rsecssfs/data/SSFS_SMI.DAT" cannot be opened for read [rsecssfs.c 2198]
4 ETW000                                                                                                 174 0.045625
4 ETW000 [     dev trc,00000] RSecSSFs: Exiting function "RSecSSFsGetRecord" with return code 1 (message: Data file "/usr/sap/SMI/SYS/global/security/rsecssfs/data/SS
FS_SMI.DAT" cannot be opened for read) [rsecssfs.c 897]
4 ETW000                                                                                                  91 0.045716
4 ETW000 [    dbcon.c ,00000] *** ERROR => read_ssfs_record(): RSecSSFsGetRecord(DB_CONNECT/DEFAULT_DB_USER)=1 : Data file "/usr/sap/SMI/SYS/global/security/rsecssfs/
data/SSFS_SMI.DAT" cannot be opened for read
4 ETW000                                                                                                  82 0.045798
4 ETW000 [     dev trc,00000] read_con_info_ssfs(): deregister callback ssfs_dbi_trace                  37 0.045835
4 ETW000 [    dbcon.c ,00000] *** ERROR => Connect to R/3 failed. USERID and/or PASSWD could not be retrieved from SSFS
4 ETW000                                                                                                  68 0.045903
2EETW169 no connect possible: "DBMS = ORACLE                           --- dbs_ora_tnsname = 'SMI'"
trans.log: END
Kindly help us to fix the error ""ERROR => read_ssfs_record(): RSecSSFsGetRecord(DB_CONNECT/DEFAULT_DB_USER)=1 : Data file "/usr/sap/SMI/SYS/global/security/rsecssfs/
data/SSFS_SMI.DAT" cannot be opened for read"
Thanks and Regards,
Gayathri.K

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FCO-00011 The step startSCS with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|onehost|0|NW_CI_Instance|ind|ind|ind|ind|ci|0|NW_CI_Instance_Configure_Java|ind|ind|ind|ind|javaconfig|0|startSCS was executed with status ERROR ( Last error reported by the step: Instance 'SCS00/solmantrg' of SAP system SMI is in an inconsistent state: the processes do not seem to have been started within the instance.).
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Thanks for the reply, Jeff. Sure am! But that's not the main problem.
However, it appears the main problem has been fixed - via the installation of AAM 8 - a mere 9 months later! CS6 updates - woohoo!
This didn't fix the Adobe PDF printing thing - in fact, I just lost everything I'd previously typed in response to you testing this hadn't been fixed by AAM 8's updates (it hasn't!).
However, during the 9 month fallow period I've discovered that if I keep process explorer open and kill the splwow64.exe/acrotray.exe process tree after every single PDF printing I don't get bizarre messages telling me the Adobe PDF printer isn't 'activated' or have my system go into a tizzy and need rebooting. So it still doesn't really work, but I do have a work-around...
regards,
Bill

Things an engineer can and can't do

Hi, all. Was hoping someone could help me with some clarification.
I arranged to get BT Infinity installed for my elderly mother who is recovering from a brain tumour and who has very limited mobility. I couldn't be there for the appointment because of work, but the instructions I received simply said to make sure there was a working power supply nearby which there was, so I wasn't too worried.
I rang her during the appointment and talked with the engineer. First of all he wasn't too sure where the master socket was and said he probably couldn't do it today. I asked about him fitting one as part of the service, which I'd heard posted on here before. Then he said it was maybe behind the cabinet that my mum's photos sit on. He said he wasn't allowed to move this.
Now the cabinet isn't particularly big, are engineers not allowed to move any furniture at all? My mum obviously couldn't do it, so I suggested my burly neighbour could do it since I knew he was in at the time and had no problem helping her out.
10 Minutes later I get a text saying appointment was having to be re-arranged. I phoned my mum and the engineer apparently just said that he'd have to come back, wasn't interested in getting the neighbour to help. He didn't even set up a return visit date or anything, the onus seems to be on my mother to chase up this new appointment, nothing has even been posted on her order tracker.
All in all I'm pretty unhappy with the way things went. The engineer seemed like he'd decided he wasn't going to be able to do it as soon as he arrived, first the problems with even finding the master socket and then the furniture.
Is this normal? I do understand health and safety issues but the engineer seemed particularly unhelpful.

Thanks for the replies.
The master socket was never actually mentioned when I ordered, it was all done online. The only thing the emails etc said was to make sure there was power available nearby.
The main problem I have is that in my opinion the engineer seemed to think this was going to be a bit of work and was immediately trying to reschedule it. The first thing he said to me on the phone was that he couldn't find/there was no master socket and would need a new appointment, when I had read that putting one in was part of the serviice (and I thought it was behind the cabinet). So it sounded like he was trying to write it off already.
So I mentioned this and he then said he couldn't move the cabinet. I agree you have to be careful in this litigous day and age but I had a neighbour who would do it no problem and it just seemed like the engineer wasy trying to get to his next appointment and had already decided it was not going to happen, pretty shortly after arrival.
I think that on a different day with a different engineer this would have been taken care of, and thats what's so frustrating

How to cancel an engineer appointment?

How do I cancel an engineer appointment, as the problem I had has now been rectified? I have been calling the Sky number all evening and trying to get somebody on live chat but to no avail. The engineer is due tomorrow between 8am and 5pm. I would appreciate any advice. Thanks

honar wrote:
How cancel my engineer appointment ??
I did post a way that you might be able to do this without contacting Sky earlier in this topic, are you not able to see this post ?

BDLS Failed Table RSISOSMAP* and RSOSFIELDMAP*

BDLS Failed Table RSISOSMAP* and RSOSFIELDMAP*
After SyetemCopy I launching the BDLS I get an error when
converting the table RSISOSMAP* and RSOSFIELDMAP*.
Knowing that I have started 5 BDLS on this system BW, 2 are in error on
this same table RSISOSMAP* and RSOSFIELDMAP*.
After in the log for RSOSFIELDMAP* i have this message:
Identifies Cross-Client Tables
   Error in field of table . Manual correction required.
After in the log for RSISOSMAP* i have this message:
Identifies Cross-Client Tables
   Error in field of table . Manual correction required.
In se16 table RSBASIDOC i haven't entry IPLOGIPROD.
Thank you in advance for your return
Best Regard

Hi,
This is error code RSDS062. It means that the datasource cannot be found in the tbl RSDS.
So search in RSDS for the datasource, & check what version it is.
If OBJVER is M, then it must be activated.
Did you follow SAP Note 886102 for the system copy?
You need to follow each step of the scenario pertaining to your copy.
When running BDLS, generally four scenarios can happen:
1) no records for either the old or the new name -> table skipped
2) records with the old name exist -> conversion goes through
3) records with the new name exist -> table skipped with warning =>
    manual intervention needed, but doublecheck is recommended. In th
    case the conversion log shows '<<' at the affected tables.
4) records with the old and the new name coexist -> records are skip
    with warning or error (depending on the flag for existence check,
    which is always set except test conversions) -> you have to analy
    the records and to manually delete that records which hold the ol
    logical name and have their identical counterparts which are hold
    the new name.
Also, implement these notes if missing from your BW system:
1224597 P19:BDLS:DataSource not converted
1142908 70SP19: BDLS does not convert DTPs
1149141 70SP18/19: BDLS: Improvements log
1148403 70SP18: BDLS after early replication
Rgds,
Colum

Session "" failed to start with the following error: 0xc0000022

Newly installed Windows 2012 R2 server throws the following event roughly every 3 minutes:
Session "" failed to start with the following error: 0xc0000022
The PID referenced in the event points to WmiPrvSE.exe running as NETWORK SERVICE. Is there something obvious I'm missing because I'm not sure where to go with the information I found so far. I already did my fair sharing of Binggling and everything
I find doesn't apply or doesn't fix the problem.

Hi,
Can you let me know the full event log content?
I suggest you restart the Windows Management Instrumentation service.
Niki Han
TechNet Community Support

Hello, i'm trying to download the new verison of itunes, and im getting an error message: Apple mobile failed to start and c;runtime failed. how can i fix this issue

Hello, i'm trying to download the new verison of itunes, and im getting an error message: Apple mobile failed to start and c;runtime failed. how can i fix this issue

Hi Tatilopez86,
If you are having issues with iTunes after an attempted update, you may want to try the steps in the following articles:
Apple Support: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Apple Support: Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Regards,
- Brenden

Failed engineer appointment and no follow-ups

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