Failed install of Desktop Manager 4.2 sp2

I get this error message when attempting to install the desktop manager software 4.2 sp2
Error 1720. There is a problem with this Windows Installer
package. A script required for this install to complete could not
be run. Contact your support personnel or package vendor.
Custom action RIM_InstallOptionalITAdminFiles script error
-2146827859, Microsoft VBScript runtime error: ActiveX
component can't create object: 'Scripting.FileSystemObject' L...
Any suggestions?
I downloaded the installer directly from RIM's site.
I have also tried the 4.3 version with no luck and getting the same error message
Thanks in advance!

Do you have administrator rights on the computer you're installing to?
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Similar Messages

Unable to install Blackberry Desktop Manager on Windows 8

Hi Team,
Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
I did not get any software CD with the phone hence downloaded the software from
http://us.blackberry.com/software/desktop.html
and when I try to install I get the following error,
I do not understand this issue can any one help me on this.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Trouble with new install od Desktop Manager 4.2

I'm new to Forums but I can't seem to fine help anywhere else! I have had a Blackberry 8100 for a while. All worked well with my old Pentium 4. I have moved ovet to an i7 processor and Windows 7. I have read a few messages on here and have corrected the USB power problem. I have downloaded and installed Drivers DM4.5_B13 and now the connection is seen by DM. I have a problem now that some of the program is in English and some is in another language! I'm guessing it's Arabic or similar. Things like Microsoft Outlook Takvim and in the fields section one side says Title and the other says Unvan or Address on one is Eposta Adres.
Can anyone help me?
D.O.
Solved!
Go to Solution.

If you were successfully able to install BlackBerry Desktop Manager 4.2, I would go through the clean reload process as shown here:
http://www.blackberry.com/btsc/KB11320
This will make sure any old files are removed from your computer before installing the new one.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Installing Blackberry Desktop Manager Software

Hi,
I'm trying to install the Blackberry Desktop Manager 4.0 Sp1 software
onto a few PC's.
Once I've customised the setup.ini file and run "setup.exe /s" from the
local drive (or network drive), the program setup installs the software
correctly.
However, when creating a Zen App object and inserting the following in
the "Run Options" tab, all I get is the MSIEXEC options screen (same as
running msiexec.exe /?)
Path to File:
C:\Setup\Blackberry_Desktop_4-0_Sp1\Blackberry_DM_4.0Sp1.exe /s
Working Directory: C:\Setup\Blackberry_Desktop_4-0_Sp1\
Any idea why the setup works when executing from Windows Explorer, but
fails when executing from Zen App objects?
Thanks for the input...

Hi Anders,
Thanks for the reply.
Yes, I definitely selected the option "A Simple Application (No
..AOT/.AXT.MSI file)"
It's worth mentioning that the setup.exe file calls an MSI file called
"BlackBerry Desktop Software.msi".
That appears to be done via the setup.ini file. See below.
[Info]
Name=INTL
Version=1.00.000
DiskSpace=8000 ;DiskSpace requirement in KB
[Startup]
CmdLine=/l*v %TEMP%\BB_DM.log
SuppressWrongOS=N
ScriptDriven=2
ScriptVer=9.0.0.333
DotNetOptionalInstallIfSilent=N
OnUpgrade=1
RequireExactLangMatch=0404,0804
Product=BlackBerry Desktop Software
PackageName=BlackBerry Desktop Software.msi
MsiVersion=2.0.2600.0
EnableLangDlg=Y
DoMaintenance=N
ProductCode={60041461-D167-4796-AF92-3AEF8C329811}
ProductVersion=4.0.1.12
SuppressReboot=Y
PackageCode={563D0473-9C7F-466A-BF53-6680D3D2773F}
[SupportOS]
Win95=1
Win98=1
WinME=1
WinNT4=1
Win2K=1
[Win95]
MajorVer=4
MinorVer=0
MinorVerMax=1
BuildNo=950
PlatformId=1
[Win98]
MajorVer=4
MinorVer=10
MinorVerMax=11
BuildNo=1998
PlatformId=1
[WinME]
MajorVer=4
MinorVer=90
MinorVerMax=91
BuildNo=3000
PlatformId=1
[WinNT4]
MajorVer=4
MinorVer=0
MinorVerMax=1
BuildNo=1381
PlatformId=2
ServicePack=1536
[Win2K]
MajorVer=5
MinorVer=0
MinorVerMax=1
BuildNo=2195
PlatformId=2
[Languages]
count=10
default=409
key0=405
key1=407
key2=409
key3=40a
key4=40c
key5=40e
key6=410
key7=415
key8=416
key9=804
[BlackBerry Desktop Software.msi]
Type=0
Location=BlackBerry Desktop Software.msi
[Setup.bmp]
0=setup.bmp
Type=0
[instmsiw.exe]
Type=0
Location=instmsiw.exe
[instmsia.exe]
Type=0
Location=instmsia.exe
[ISScript.msi]
Type=0
Location=ISScript9.Msi
[Validation]
CountryList=UK/GUERNSEY,
[INSTALL_OPTIONS]
COUNTRY = UK/Guernsey
SETUPTYPE = Enterprise
MAILSERVER = Exchange
REDIRECTOR = Enterprise
USERS = AllUsers
SHORTCUTSTARTUP = True
SHORTCUTDESKTOP = True
UNINSTALLEXISTINGHANDHELDS = FALSE
SUPPRESSREBOOT = True
Anders Gustafsson wrote:
> Steven Bellamy,
>> However, when creating a Zen App object
>>
> You did select "simple" and not "msi" when creating the object, right?
>
> - Anders Gustafsson, Engineer, CNE6, ASE
> NSC Volunteer Sysop
> Pedago, The Aaland Islands (N60 E20)
>
> Novell does not monitor these forums officially.
> Enhancement requests for all Novell products may be made at
> http://support.novell.com/enhancement
>
> Using VA 5.51 build 315 on Windows 2000 build 2195
>

Problems Re-installing Desktop Manager

New to the board here and have a question maybe someone can shed some light on for me.
I'm running Vista Home Premium on my PC. I had problems with the BB Desktop Manager software so I decided to uninstall if and do a fresh install. Somehow, there were two identical versions installed on my laptop, and I could not uninstall either one. I had to download Windows Install Cleanup to delete the first copy. The second copy did not show up in my programs list on the Control Panel, but there was still a shortcut on my desktop. Clicking the desktop icon opened the second copy of BBDM! I found it installed under a folder other than Programs. I had to drag it to the recycle bin to get rid of it, as all un-instraller software was unable to find it.
Now...I went to download and install BBDM again and it will not install! I have tried the CD and web download versions. No matter what I do, I get the following message on the BB InstallShield Wizard shortly after the install process begins:
InstallShield Wizard Completed
The wizard was interrupted before BlackBrry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click finish to exit the wizard.
I have tried numerous times to get the software to install, but no go. Any ideas on how to get the install to work? I appreciate any help you can give me.

New to the board here and have a question maybe someone can shed some light on for me.
I'm running Vista Home Premium on my PC. I had problems with the BB Desktop Manager software so I decided to uninstall if and do a fresh install. Somehow, there were two identical versions installed on my laptop, and I could not uninstall either one. I had to download Windows Install Cleanup to delete the first copy. The second copy did not show up in my programs list on the Control Panel, but there was still a shortcut on my desktop. Clicking the desktop icon opened the second copy of BBDM! I found it installed under a folder other than Programs. I had to drag it to the recycle bin to get rid of it, as all un-instraller software was unable to find it.
Now...I went to download and install BBDM again and it will not install! I have tried the CD and web download versions. No matter what I do, I get the following message on the BB InstallShield Wizard shortly after the install process begins:
InstallShield Wizard Completed
The wizard was interrupted before BlackBrry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click finish to exit the wizard.
I have tried numerous times to get the software to install, but no go. Any ideas on how to get the install to work? I appreciate any help you can give me.

Is device software installed when desktop manager is installed?

If I use the BlackBerry User Tools CD that is supplied with a new BlackBerry device (81x0, 83x0, 9000 etc) to install the BlackBerry Desktop Manager will it automatically install the relevant device software at the same time?
If not do I have to go to my service provider and download the latest available device software and install it separately?
Thanks
Matthew

Hi and welcome to the forums!
The desktop software that you installed does not have the device software loaded.
You are correct go to your carriers website and download the latest OS for your exact
model phone. Select the file and save it to a directory on the PC, rather than run it from
the site. I use a directory c:\downloads. Then execute the file from there. It will place
the device OS in the proper directory for the desktop software to recognize it.
You can down load the detailed manual for your desktop software from the link attached.
Thanks,
Bifocals
http://na.blackberry.com/eng/support/docs/categories/?userType=1&category=BlackBerry+Desktop+Softwar...
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Can't Install Blackberry Desktop Manager - error 1303

Trying to install desktop manager and I get error message "Error 1303. The installer has insufficient privileges to acces this directory: C:\Program Files\Research In Motion\Blackberry\1003. The installation cannot continue. Log on as an administrator or contact your system administrator."
I am running Windows 7, Home Premium, SP1.
Any ideas please? I am the administrator.

Hi and Welcome to the Community!
I can find no formal reference to that error...perhaps you may have better luck searching:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Otherwise, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
You may need to use the actual administrator account or an account with admin rights, and/or use the Run As Administrator option.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Error 1723 - Long time loyal Blackberry TOUR user - cannot install recent desktop manager

I cannot install the latest desktop manager on Windows 7. I have used this phone for YEARS and also syncd fine. Now I am dead in the water. The latest install package needs TO BE FIXED. Well into the installation I get the following message:
"Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. ActionRepairRimUsbDriverNT.07D232B6_7904_4970_8B22_8F…"
I have resisted the urge to "upgrade" to the popular newer smart phones from other companies, but I will have to leave Blackberry forever if this problem is not fixable (fixed) within the next few days.
Please help.
Mike B

Hi and Welcome to the Community!
Ramgopal wrote:
Check this url..
https://swdownloads.blackberry.com/Downloads/entry.do?code=15CF76466B97264765356FCC56D801D1
Select your Blackberry Model - Your Service Provider.- Verify the Blackberry Desktop Software, which displays and download the latest related to your model.... Those are specifically suitable for your blackberry model... Hope this help..
Actually, not quite...the issue for the OP was the Desktop Software, the link you provided is for Device Software. Indeed, the full portal for Device Software is thus:
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
There is only one version of Desktop Software, while there are hundreds of versions of Device Software. The Desktop Software, installed to the PC first, followed by installation to the PC of the specific Device Software, is the best way to ensure proper functionality between the PC and the device. However, as with all technology, there is no 100% guarantee.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Desktop Manager Install Error 1904, nothing resolves...

I have been having the following problem the last few days. On my work desktop (WinXP x64) I installed the DesktopManager software without hitch, but on my home desktop (WinXP Pro SP3) I also keep getting the error message:
Error 1904.Module C:...GW.dll failed to register. HRESULT -2147220473. Contact your support personnel.
I am also getting the same error message for gwapi.dll, desktopsetup_pb.dll, and syncAE_pb.dll.
I am a very technical person so I had no qualms with trying the crackberry fix, but it didn't work. I was able to register all of the modules after the reset, but when I would open up Desktop Manager it would never connect to my Curve 8320 vis USB or Bluetooth. With Bluetooth it would recognize the phone and it would even pop up a message saying that it had "detected the device". It would ask if I wanted to connect and I would say yes and then nothing would happen. Another 30-60 seconds later it would pop up the same message saying it detected my Blackberry and asking if I wanted to connect. After about the tenth time of this loop I closed out the Desktop Manager. I uninstalled the software and deleted the program folders and then logged onto the "Administrator" account (my account is also an admin acct, but I logged onto the default admin account that is labeled "Administrator" by Windows). Upon logging into this account, I attempted to upgrade the Windows Installer 3.1, but it told me that I have a newer version and couldn't do that (WinXP SP3). So, I registered the atl.dll and tried installing the Desktop Manager software again (I'm installing v4.6 w/ Media Manager). Once again I got the same error messages. So I restarted and attempted to manually register the dll's again, and I'm now getting the error message:
DllRegisterServer in gw.dll failed.
Return code was: 0x80070005
So, to sum it all up, I've tried all six "resolutions" that RIM has at: http://www.blackberry.com/btsc/articles/963/KB03928_f.SAL_Public.html, and the first "workaround." The second "workaround" doesn't apply because there is no option to "ignore," there is only one button that is "Ok." I'm starting to get pretty pissed off by all of this and I'm ready to throw the **bleep** Blackberry out the window. I love the phone and it's capabilities, but if I can't use the capabilities then it's pretty much worthless to me... then I should have just gotten an iPhone or a WinMobile device. It makes no sense to me that the software will install just fine on my WinXP x64 machine at work and not on my 32-bit home machine. Usually it's the 32-bit progs on the 64-bit machine that cause problems. When is a fix going to come?
Here are my details:
BB Curve 8320, OS v4.5.0.52 (Platform 2.7.0.66)
DesktopManager Software v4.6 (w/ MediaManager)
WinXP Pro, Service Pack 3
Pentium 4, 2.80GHz
2GB DD400 Dual-Channel RAM

Hi,
Cleanboot your PC
make sure all firewall anti virus programs are off
Clean your windows temporary files
Start desktop software.
Please let me know how it goes!
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Install Errors-Zen 7 SP1 Desktop Management

I had a server die that used to do my Zen Imaging. I installed that server 4 years ago. I am trying to install it on a different NW6.5 SP7 server. It goes through the install process, but when it finishes, it has the errors listed below. Does anyone have some ideas how I can make this install correctly? I am primarily interested in imaging but I selected all desktop management components including inventory, etc. Thanks.
ZENworks Desktop Management installation failed on the following servers:
JHS_WEB.jhs
See below for details.
[JHS_WEB]
Pre-install steps completed successfully
Shared ConsoleOne Components NOT successfully installed on JHS_WEB at H:\public\mgmt\consoleone\1.2
AppMgmt ConsoleOne Components NOT successfully installed on JHS_WEB at H:\public\mgmt\consoleone\1.2
Imaging ConsoleOne Components NOT successfully installed on JHS_WEB at H:\public\mgmt\consoleone\1.2
RMInv\Console\RM ConsoleOne Components NOT successfully installed on JHS_WEB at H:\public\mgmt\consoleone\1.2
RMInv\Console\RMInv ConsoleOne Components NOT successfully installed on JHS_WEB at H:\public\mgmt\consoleone\1.2
ZdmReg NOT successfully installed on JHS_WEB at H:
AppMgmt\public Components NOT successfully installed on JHS_WEB at H:
Shared Public Components NOT successfully installed on JHS_WEB at H:\public
RMInv\Server\Inv\NW\sys Components NOT successfully installed on JHS_WEB at H:
PXE on Disk Components NOT successfully installed on JHS_WEB at H:\PXE on Disk
TFTP NetWare Components NOT successfully installed on JHS_WEB at H:\system
Error: There was an error installing ZENworks Desktop Management on JHS_WEB. Error: An error occured during file copy or configuration. See above for more details and be sure that no ZENworks Desktop Management files are open or locked.

I seem to still be having trouble. I cannot find a imgserv.nlm on the server. I believe that is what allows me to see what images are sent and received at the server console. I am wondering if everything loaded. Is there a way to test my installation or is there certain nlm's that I should look for?

Can not install Desktop Manager because of DEP.

Good day BlackBerry users,
I've just got myself a BlackBerry Storm 1, and I'd like to install the desktop manager.
I've downloaded the install from the site and I tried to install it.
In the beginning it's going well, I start it, select my country... but then...
...When I've selected my country and I click next the install freezes and I get the DEP error.
I've looked around these forums, but I do not get any help.
Could someone please help me?
I'm pretty annoyed by this error.
I hope to get a useful answer.
Kind Regards,
Jurriën van Rooij.
Solved!
Go to Solution.

Unfortunately no, like with most software installations, information has to be written to certain parts of the computer, such as the registry, and you can't just use a USB flash drive to run your applications.
This error is a Microsoft Windows error and occurs when Windows detects code running from a protected location. At this point, Microsoft is your best bet for support as this is not a BlackBerry Desktop Manager error.
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Desktop manager does not allow to install 5.0 Firmware

Hi all,
i got following problem. I try to upgrade several 9000 and 8900 to FW-Versions 5.0.0.190 or higher.
The Desktop-Manager recognizes the installed Firmwares and shows them BUT marks them with an asterisk.
Then it states
"only users with an activ subscription the the Blackberry-Service are allowed to install this BB Device Software."
Can anybody help me with that problem ?
By the way: it worked once or twice , but now, on any PC i install the Desktop Manager and the Firmware Files this error occurs.
Greetings from Munich, germany,
Markus

The device you are upgrading must have an active connection to a BlackBerry Data Plan.
You will see this message if you do not have a data plan on their BlackBerry and they try to use Desktop Manager 5.0 to upgrade to BlackBerry Device Software 5.0 or greater. Sometimes you will see this error if the user has never turned on the mobile network on their device so that might be all that is needed to work around this.
This is a new requirement of RIM for devices upgrading to OS 5
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Trouble Installing Desktop Manager

Keep getting the following message when I try to insall v. 6. I'm running XP. Any suggestions would be greatly appreciated.
Windows ® Installer. V 4.5.6001.22159
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
   </package | /i> <Product.msi>
       Installs or configures a product
   /a <Product.msi>
       Administrative install - Installs a product on the network
   /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
       Advertises a product - m to all users, u to current user
   </uninstall | /x> <Product.msi | ProductCode>
       Uninstalls the product
Display Options
   /quiet
       Quiet mode, no user interaction
   /passive
       Unattended mode - progress bar only
   /q[n|b|r|f]
       Sets user interface level
       n - No UI
       b - Basic UI
       r - Reduced UI
       f - Full UI (default)
   /help
       Help information
Restart Options
   /norestart
       Do not restart after the installation is complete
   /promptrestart
       Prompts the user for restart if necessary
   /forcerestart
       Always restart the computer after installation
Logging Options
   /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
       i - Status messages
       w - Nonfatal warnings
       e - All error messages
       a - Start up of actions
       r - Action-specific records
       u - User requests
       c - Initial UI parameters
       m - Out-of-memory or fatal exit information
       o - Out-of-disk-space messages
       p - Terminal properties
       v - Verbose output
       x - Extra debugging information
       + - Append to existing log file
       ! - Flush each line to the log
       * - Log all information, except for v and x options
   /log <LogFile>
       Equivalent of /l* <LogFile>
Update Options
   /update <Update1.msp>[;Update2.msp]
       Applies update(s)
   /uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
       Remove update(s) for a product
Repair Options
   /f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
       Repairs a product
       p - only if file is missing
       o - if file is missing or an older version is installed (default)
       e - if file is missing or an equal or older version is installed
       d - if file is missing or a different version is installed
       c - if file is missing or checksum does not match the calculated value
       a - forces all files to be reinstalled
       u - all required user-specific registry entries (default)
       m - all required computer-specific registry entries (default)
       s - all existing shortcuts (default)
       v - runs from source and recaches local package
Setting Public Properties
   [PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Sounds like your downloaded install of Desktop Manager is corrupt. Try downloading it again. Also, make sure that when you install it on Vista you right click on the installer and select Run as Administrator.

Blackberry 8830 WE & Desktop Manager v. 4.2 SP2 & Microsoft Office 2000

I have a 8830 WE and I am using Windows XP and MS Office 2000. I was told that V4.2 SP2 is the only version of the desktop manager that will support the sync with MSO 2000. Can anyone supply me with a working link to get V4.2 SP2? If not, does anyone know of a work around to sync MSO2000? Thanks for any help......

Hey mstilesky,
Welcome to the BlackBerry Support Community Forums.
BlackBerry Desktop Manager 4.2 SP2 is not available to download anymore.
You can download any new version of BlackBerry Desktop Manager, however you will need to update Microsoft Outlook to 2002/2003/2007 or 2010 to perform any synchronization.
-ViciousFerret
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I cannot install my downloaded Blackberry Desktop manager.

I have deleted all former Manager downloads, emptied my recycle bin, and cleared my browser cache and tried downloading again. It still would not install. Error Message: "tHIS INSTALLATION BACKAGE COULD NOT BE OPENED. vERIFY THAT THE PACKAGE EXIXTS AND THAT YOU CAN ACCESS IT, OR CONTACT THE APLLICATION VENDOR TO VERIFY THAT ITHIS IS A VALID WINDOWS iNSTALLER PACKAGE"
Windows 7 64 bit Help please.

Hi and Welcome to the Community!
Refer:
KB12376 Error "This installation package could not be opened" when installing BlackBerry Desktop Manager.
Note that it seems that the order of doing things is important, and I cannot tell for sure from your post if you did things in that exact order.
Also, please be sure you are downloading from the official source:
http://us.blackberry.com/software/desktop.html
Good luck and let us know!
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Failed install of Desktop Manager 4.2 sp2

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