Failed internal modem - cannon send faxs

The Apple eMac internal modem is a hardware device, which appears to have failed in my computer. The OSX hardware test facility found the modem but did not report whether it worked or not. Replacements are not available. I planned to fit an Apple external modem (sold in the Apple shop for $50) but the reviews posted there were mostly very negative, only one reported sending and receiving faxs successfully, although most problems were with internet connection.
Can anyone recommend a reliable external dial up modem? Is it straightforward to get it to respond to the fax button in the Appleworks Print Page. Does the eMac find the modem given that it will be connected to a USB port? Should I just settle for posting letters?
regards
Richard

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

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    > {quote:title=GillianS wrote:}{quote}
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