Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel...
I have done all the steps that I could find, and I am still having this issue...can someone help me please?
Here is the diagnostics test I just ran as well. Not sure why it wont read my ipod either.
Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 1525
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00D5BEA809F38F28
Current user is an administrator.
The current local date and time is 2014-04-05 12:39:11.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F45D6408-EDE8-4F4F-8BDF-AE815F918114}
Description: Dell Wireless 1505 Draft 802.11n WLAN Mini-Card
IP Address: 192.168.0.16
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sat Apr 05 12:21:08 2014
Lease Expires: Sat Apr 05 13:21:08 2014
DNS Servers: 68.105.28.12
68.105.29.12
68.105.28.11
Adapter Name: {8F15FB4D-2EE6-4690-A8E7-82ACBF7A4F1E}
Description: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969
Lease Expires: Wed Dec 31 17:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-04-05 12:38:45.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
**** Device Connectivity Tests ****
iPodService 11.1.5.5 is currently running.
iTunesHelper 11.1.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod touch (4th generation) running firmware version 6.0.1
Serial Number: CCQH8BRSDT77
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
CD Driver Not Available
CD Driver DLL Not Available
With that one, I'd start with solution 3 from the following document:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
Similar Messages
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HT1567 I keep getting a "Failed loading CD / DVD drives, error -43.
I uninstalled the itunes and reinstalled it and am still getting the same message. Please help me to fix this problem, I can't hear any music with itunes and am very frustrated because I don't know who to contact that has more knowledge than I do and can fix this.
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". (If you're running iTunes 11.0.x you'll need to bring up your menu bar first to see the Help menu.) Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.) -
Error when try to call a pl/sql procedure from the .xsql file
I tried to call a pl/sql procedure like this:
<?xml version="1.0"?>
<page connection="omtest5" xmlns:xsql="urn:oracle-xsql">
<xsql:include-owa>
sampleowaxml.testone
</xsql:include-owa>
</page>
but I got the following error message:
<?xml version="1.0" ?>
- <page>
- <xsql-error action="xsql:include-owa">
<statement>declare buf htp.htbuf_arr; param_names owa.vc_arr; param_values owa.vc_arr; rows integer := 32767; outclob CLOB;begin param_names(1) := 'HTTP_COOKIE'; param_values(1) := ''; param_names(2) := 'SERVER_NAME'; param_values(2) := 'mxfang-nt.us.oracle.com'; param_names(3) := 'SERVER_PORT'; param_values(3) := '80'; param_names(4) := 'SCRIPT_NAME'; param_values(4) := '/servlets/oracle.xml.xsql.XSQLServlet'; param_names(5) := 'PATH_INFO'; param_values(5) := '/xsql/test/myproject.xsql'; param_names(6) := 'HTTP_USER_AGENT'; param_values(6) := 'Mozilla/4.0 (compatible; MSIE 5.01; Windows NT)'; owa.init_cgi_env(6,param_names,param_values); sampleowaxml.testone owa.get_page(buf,rows); dbms_lob.createtemporary(outclob,true,dbms_lob.session); for i in 1..rows loop dbms_lob.writeappend(outclob,length(buf(i)),buf(i)); end loop; ? := outclob; ? := DBMS_LOB.INSTR(outclob,CHR(10)| |CHR(10));end;</statement>
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<message />
</xsql-error>
</page>
This error message is very similiar to the message that Shanthir posted on Jan, 21. I did run the dbmslob.sql, but it doesn't help. Anybody has ideas how to solve it?
I used the PL/SQL web toolkit provided by OAS4.0.8.1. I believe oracle web agent is replaced by this toolkit.
Thanks,
Min
nullHi,
Glad that somebody else too got this problem. Well, as I had mentioned in my previous posting too, I think there are some procedures in the package, dbms_lob, like the writeappend, createtemporary etc.. which is not found in my dbms_lob.sql file, I am using 8.0.5, but I found these procedures in the 8i, I think it is becos of that.
By the way if anybody got this solution and got any workaround, please help me too.
I am still waiting for the solution to that.
Shanthi -
Failed while scanning for CD/DVD drives, error 2355
Failed while scanning for CD / DVD drives, error 2355.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
D: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
As far as I know I do NOT have a virtual drive on this pc.
Any help???Failed while scanning for CD / DVD drives, error 2355.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
D: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
As far as I know I do NOT have a virtual drive on this pc.
Any help??? -
Unable to burn CDs using i tunes. Have run diognostics. Summary:- i tunes not running in safe mode.
Invalid lower filters registry value.
Failed while scanning for CD/DVD drives, error 2500
Please help.That's why you want to make a backup of the registry. If you didn't make a backup, use MS system restore to go back. The only values you should remove are UpperFilter or LowerFilter - one or both may be in there and can be removed. If neither value exists, then that is probably why you can't burn and Windows is not recognizing your drive as a writable drive.
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you. -
No access to DVD Drive - error code 38
The driver update published 07/07/08 at 23:59 was installed on my system as directed by Toshiba Tempo but on restarting my machine I have error 38 (according to Vista) that prevents the new driver installing as the old driver is resident in memory..?? Effectively this means that I cannot access or see my DVD drive anymore other than in the Device Manager page of Control Panel. The rollback driver option is not available, possibly as it was a firmware update. The message in the Device Properties page is as follows:
Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)
The updatre installed was frmwre-20080707134447. It includes an Adobe document that tells you what to do and how to ensure that your drive requires updating, all of which was easy to follow and tied in with my machine.
I have tried uninstalling the device and driver, but each time I reload it the same error occurs.
I am really unimpressed and fairly annoyed, as this is a Toshiba recommended firmware update done using their Tempo system, any thoughts or advice welcome.
Thanks
MattHi
Do you see a CD/DVD drive in the device manager?
If yes, then remove it from the device list.
Then access the registry and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Finally reboot the notebook and check if the CD/DVD drive would functions again
Other details can be found here:
http://support.microsoft.com/kb/270008/en-us -
I have bought a dvd of photoshop elements 12. I have installed it both as the licensed version and again as a trial version. I can open organiser but when I try to open editor it asks me to sign in. Ive tried it with my ID and also tried creating a new ID with another email address. However i cant get past this screen - it just freezes and wont load or do anything.
Hi,
Can you please elaborate what happens when you try to Sign in?
Also , Can you please share the following logs at [email protected]:
Go to %temp% folder and share PDApp.log , oobelib.log and amt3.log
Thanks,
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After recently installing itunes on my new PC running windows 8, the CD/DVD drives no longer works, gives a code 19 message. Seems itunes is impacting the registry of the DVD drive. What is best solution to keep running itunes normally in the future & get the CD/DVD drive working again? if I delete the upper / lower registry keys what other functions are impacted? I see others say itunes asks for a reinstall...then same problem all over again! THX
Have you revieved this support document?
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tt2 -
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My internal DVD Drive has died. Just keeps ejecting every CD or DVD I put in it.
*The real problem is that i need to install Windows via BootCamp...*
I've already defraged my Hard Drive and partioned it for the Windows installation
But even using an external USB DVD Drive I couldn't get to boot up from it
to install Windows XP SP3.
BootCamp lets me use the windows disc that is inside my external DVD drive
and it even restarts... but after the restart chime, and the grey screen, it doesn't
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(i've tried to manually change the boot disc in System Preferences, but it was in vain)
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I even tried to Copy-Paste the entire file system of a Windows installation from a BootCamp of a friend but had no success making it to work.
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Hi there,
I've got a couple of articles that may help you out. This first one goes over how to properly remove and reinstall iTunes.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
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Hi All,
I am trying to add a new task to a Tasks list called CATasks. The list was created via Visual Studio “Add > New Item > List” process and not by custom code. The code I am using to add a task is shown below.
What I have noticed is if I use my code to add a Task to a Task List created by Visual studio “Add > New Item > List” process, I get an error. Error message when adding an item:
Call failed. Error: An unexpected 'PrimitiveValue' node was found when reading from the JSON reader. A 'StartObject' node was expected.
But if I create the same list using custom code I don't get an error.
Am I missing something in my custom code or is this a bug?
I hope you can help.
CEStar
App.js Code:
function createItem() {
var call = jQuery.ajax({
url: _spPageContextInfo.webAbsoluteUrl + "/_api/Web/?$select=Title,CurrentUser/Id&$expand=CurrentUser/Id",
type: "GET",
dataType: "json",
headers: {
Accept: "application/json;odata=verbose"
call.done(function (data, textStatus, jqXHR) {
var userId = data.d.CurrentUser.Id;
addItem(userId);
call.fail(function (jqXHR, textStatus, errorThrown) {
failHandler(jqXHR, textStatus, errorThrown);
function addItem(userId) {
var due =
new Date();
due.setDate(due.getDate() + 7);
var call = jQuery.ajax({
url: _spPageContextInfo.webAbsoluteUrl + "/_api/Web/Lists/getByTitle('CATasks')/Items",
type: "POST",
data: JSON.stringify({
"__metadata": { type:
"SP.Data.CATasksListItem" },
Title: "Sample Task",
AssignedToId: userId,
DueDate: due
headers: {
Accept: "application/json;odata=verbose",
"Content-Type":
"application/json;odata=verbose",
"X-RequestDigest": jQuery("#__REQUESTDIGEST").val()
call.done(function (data, textStatus, jqXHR) {
var div = jQuery("#message");
div.text("Item added");
call.fail(function (jqXHR, textStatus, errorThrown) {
failHandler(jqXHR, textStatus, errorThrown);
function failHandler(jqXHR, textStatus, errorThrown) {
var response = JSON.parse(jqXHR.responseText);
var message = response ? response.error.message.value : textStatus;
alert("Call failed. Error: " + message);
Create List Custom Code:
function createList() {
var call = jQuery.ajax({
url: _spPageContextInfo.webAbsoluteUrl + "/_api/Web/Lists",
type: "POST",
data: JSON.stringify({
"__metadata": { type:
"SP.List" },
BaseTemplate: SP.ListTemplateType.tasks,
Title: "CATasks"
headers: {
Accept: "application/json;odata=verbose",
"Content-Type":
"application/json;odata=verbose",
"X-RequestDigest": jQuery("#__REQUESTDIGEST").val()
call.done(function (data, textStatus, jqXHR) {
var message = jQuery("#message");
message.text("List added");
call.fail(function (jqXHR, textStatus, errorThrown) {
var response = JSON.parse(jqXHR.responseText);
var message = response ? response.error.message.value : textStatus;
alert("Call failed. Error: " + message);Hi,
I am trying to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience.
Thanks
Patrick Liang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Patrick Liang
TechNet Community Support -
Hi,
While trying to open a folder on my Windows 7 Home Premium, an error comes "This file does not have a program associated with it for performing this
action. Please install a program or, if one is already installed, create an association in the Default Programs control panel." I tried searching on the net but did not get great support for the issue when it happens with folder opening.Hi Nikunj Shah,
First, I suggest you download
Microsoft Safety Scanner or
Malicious Software Removal Tool to run a full scan.
The error messages here seems to be caused by the corrupted registries, which related with the folder association.
You may take a try to merge the following registry settings to reset the folder association, before that, remember to backup your registry settings first:
How to back up and restore the registry in Windows
Copy and paste the following commands into Notepad, and save it to a .reg file:
=================
Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\Folder]
"ContentViewModeLayoutPatternForBrowse"="delta"
"ContentViewModeForBrowse"="prop:~System.ItemNameDisplay;~System.LayoutPattern.PlaceHolder;~System.LayoutPattern.PlaceHolder;~System.LayoutPattern.PlaceHolder;System.DateModified"
"ContentViewModeLayoutPatternForSearch"="alpha"
"ContentViewModeForSearch"="prop:~System.ItemNameDisplay;System.DateModified;~System.ItemFolderPathDisplay"
@="Folder"
"EditFlags"=hex:d2,03,00,00
"FullDetails"="prop:System.PropGroup.Description;System.ItemNameDisplay;System.ItemTypeText;System.Size"
"NoRecentDocs"=""
"ThumbnailCutoff"=dword:00000000
"TileInfo"="prop:System.Title;System.ItemTypeText"
[HKEY_CLASSES_ROOT\Folder\DefaultIcon]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\
65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,00,00
[HKEY_CLASSES_ROOT\Folder\shell\explore]
"MultiSelectModel"="Document"
"ProgrammaticAccessOnly"=""
"LaunchExplorerFlags"=dword:00000018
[HKEY_CLASSES_ROOT\Folder\shell\explore\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"
[HKEY_CLASSES_ROOT\Folder\shell\open]
"MultiSelectModel"="Document"
[HKEY_CLASSES_ROOT\Folder\shell\open\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
00,5c,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,2e,00,65,00,78,00,\
65,00,00,00
[HKEY_CLASSES_ROOT\Folder\shell\opennewprocess]
"MUIVerb"="@shell32.dll,-8518"
"MultiSelectModel"="Document"
"Extended"=""
"LaunchExplorerFlags"=dword:00000003
"ExplorerHost"="{ceff45ee-c862-41de-aee2-a022c81eda92}"
[HKEY_CLASSES_ROOT\Folder\shell\opennewprocess\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"
[HKEY_CLASSES_ROOT\Folder\shell\opennewwindow]
"MUIVerb"="@shell32.dll,-8517"
"MultiSelectModel"="Document"
"OnlyInBrowserWindow"=""
"LaunchExplorerFlags"=dword:00000001
[HKEY_CLASSES_ROOT\Folder\shell\opennewwindow\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"
[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\BriefcaseMenu]
@="{85BBD920-42A0-1069-A2E4-08002B30309D}"
[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\Library Location]
@="{3dad6c5d-2167-4cae-9914-f99e41c12cfa}"
[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\Offline Files]
@="{474C98EE-CF3D-41f5-80E3-4AAB0AB04301}"
[HKEY_CLASSES_ROOT\Folder\ShellEx\DragDropHandlers\{BD472F60-27FA-11cf-B8B4-444553540000}]
@=""
[HKEY_CLASSES_ROOT\Folder\ShellEx\PropertySheetHandlers\BriefcasePage]
@="{85BBD920-42A0-1069-A2E4-08002B30309D}"
[HKEY_CLASSES_ROOT\Folder\ShellEx\PropertySheetHandlers\Offline Files]
@="{7EFA68C6-086B-43e1-A2D2-55A113531240}"
[-HKEY_CLASSES_ROOT\Folder\ShellNew]
[HKEY_CLASSES_ROOT\Folder\ShellNew]
"Directory"=""
"IconPath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
00,68,00,65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,\
00,00
"ItemName"="@shell32.dll,-30396"
"MenuText"="@shell32.dll,-30317"
"NonLFNFileSpec"="@shell32.dll,-30319"
[HKEY_CLASSES_ROOT\Folder\ShellNew\Config]
"AllDrives"=""
"IsFolder"=""
"NoExtension"=""
==================
Once done, right-click the REG file and choose Merge. Alternately, you can open the Registry Editor and then using the
Import option from the File menu, to merge the REG file contents.
Let me know if you need any further help.
Best regards
Michael Shao
TechNet Community Support -
i am trying to install msnbc app from the app store and keep getting an error message. The app will not install. What can i do?
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Disable your firewall/security software and try again. -
I have an alias of one of my external hard drives in my trash. When I tried to delete it, it showed that I was deleting 80,000 files and counting. I stopped the delete process and when I clicked on "show original" all my external H.D.'s and my Mac hard drive show up. How do I delete this alias from the trash without loosing all my files? When I tried to drag it back to the desk top, it just made a duplicate and remained in the trash. When I turned off the external H.D., the trash was then empty. Tried rebooting the computer and then turning the external hard drive back on and the alias shows up in the trash again. Much help appreciated.
RichIn Finder's Menu, select Go menu>Go to Folder, and go to "/volumes". (no quotes)
Volumes is where an alias to your hard drive ("/" at boot) is placed at startup, and where all the "mount points" for auxiliary drives are created for you to access them. This folder is normally hidden from view.
Drives with an extra 1 on the end have a side-effect of mounting a drive with the same name as the system already think exists. Try trashing the duplicates with a 1 or 2 if there are no real files in them, and reboot.
If it does contain data...
http://support.apple.com/kb/TS2474
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