Failed Recovery of Satellite C855

I have created Recovery DVDs for this product and they don't seem to work. It is for Windows 8 but booting from the DVD fails. It boots the DVD and then presents a Windows 8 type screen which says "Recovery - your PC needs to be repaired" with "a required device isn't connected or can't be accessed" and an error code of 0xc0000185 (these are all zeroes). The laptop is unbootable. Using a Windows 7 DVD I can get to the recovery concole - I haven't tried it but this and a Ubuntu Live DVD seem to point at a failure in the Recovery DVD.
I don't have a hard disk recovery partition but I have no reason to suspect theres anything wrong with the DVDs I created. Other computers can read them without any problems.
Is these any way I can boot this system? I am loathe to pay 30 quid for a couple of recovery DVDs from Toshiba when I don't think I've done anything wrong. Has anyone solved this?

Problem with recovery discs is quite simple: either it works or not. If recovery disc doesnt work you cannot do anything about it.
In your posting I didn't understand how far recovery installation goes but if you cannot start OS anymore or start HDD recovery installation there is a big problem. You can have factory settings again using recovery disc only. Other solution is own OS installation but I would not do this because in this case you must pay new product key.
Believe me the best solution for you is to order new recovery disc. It costs 30 Euro but you will have original recovery image and this version must not be activated.
>...when I don't think I've done anything wrong
Generally speaking you are right but if created recovery disc is not usable what else you can do.

Similar Messages

Satellite C855-S5194 Windows 8 Recovery OS and software

Hi,
I just bought a Satellite C855-S5194 with Win8 and already created system recovery disks. Now I bought an Office and installed it through Microsoft website (no disk). I would like to create an image for the case the hard drive is broken and not accessible, which includes both the OS and the Office that I installed.
I read from the User Guide that the system recovery disks can restore the OS and preinstalled software, but how about the software that I bought from MS?
Please let me know if there is any way to recover both OS and software. Thank you in advance!

I am not a computer expert,..
So please pay attention, read things carefully, follow any links, think about it, and don't jump to hasty conclusions. Better to do more reading instead of typing a vague message to me.
I'll be repeating myself now, but I'll try to put more words in..
My No. 1 item explains that Windows 8 contains Windows 7's backup. You can google that and learn all about it. In particular, you'll learn that it enables you to create an image of the entire disk on external media. I'll save you some trouble and give you places to do your reading.
   Learn more about system image backup
   Back up your programs, system settings, and files
   Restore your computer from a system image backup
Notice that when you create a system image of the hard drive, you can restore it either to the existing disk or to a brand new disk.
We create one of these images (with third-party tools) every single day for every computer and retain ten generations. Backup is our most important application.
My No. 2 item talks about a repair disk. That's the one you need when you are restoring to a new hard drive. Since Windows is not running, you need a way to begin the restore process. That's one of the functions of the repair disk.
You'll see a link in the Windows 7 File Recovery area like this.
   Create a system repair disc
My No. 3 item talks about fixing things on your existing drive. Feel free to ignore it if you like. Maybe other viewers will find it of interest. When/if you find that Windows is broken, you'll begin to appreciate the various ways of recovering. Refresh is new in Windows 8.
-Jerry

Satellite C855-1TD starts with message "Checking media [Fail]"

Okay, My Toshiba laptop has suddenly refused to work and will not start up. When it loads past the initial toshiba loading screen, a black screen appears saying "Checking media [fail]" I've tried everything that I have seen online that does not include opening up my laptop. It does not let me acess the Bios and I have tried every combination available.
My laptop is a Toshiba Satellite C855-1TD and runs on windows 8.1 software.
Any ideas? Thanks!

Hi
Usually you should be able to access the BIOS pressing the F2 button while booting up the unit.
I cannot say for sure but it looks to me like serious hardware malfunction if you are not able to access the BIOS.
Such serious hardware problem might be related to motherboard problems as well as RAM modules.
In case you are able to access the BIOS, check if the HDD is still visible on the first BIOS page.
If HDD isnt visible, then the notebook cannot find a proper bootable device and therefore the error Checking media fail appears.

Lost Windows 8 Recovery CD for Satellite C855

Hi,
So on the 18th Dec 2012 I bought a Toshiba Satellite C855
(Intel Core i5 - 3210M 2.5/3.1 GHz, 4 GB RAM, 500 GB HDD, Windows 8, USB 3.0, Bluetooth)
After a while I put windows 7 on the laptop.
Now I want to reformat and put windows 8 back on and upgrade to windows 8.1.
The trouble is I cant find my recovery CD.
There is no windows Key on a sticker on the laptop or box.
There is just a windows 8 sticker under the laptop but no key.
I've read that I can request a replacement CD key but I have no idea how to do this.
Any help would be appreciated.
Kind regards
Liam

You can order such recovery disk from this page:
https://backupmedia.toshiba.eu/landing.aspx
Here are also some information about ordering Recovery DVDs
http://aps2.toshiba-tro.de/kb0/TSB0202TA0000R01.htm

Function keys failing to work on my Satellite C855-1GN

I have a Toshiba Satellite C855-1GN that I received as a gift for Christmas.
I just it for all my college work but I noticed my function keys had switched round.
Usually when I hold FN, it's for the f1-f12 but suddenly it's the other way round and it's for whatever the key is (e.g. brightness, etc).
Now this seems simple, but I found that hardly the case..
I've been into the BIOS and I have checked the settings and changed them multiple times but even set to special function settings, it fails to work.
I've been on the HWsetup and checked them but again, even set to special function, it's failing to work.
I've tried various keyboard shortcuts suggested by people 'cause of the fn key being 'locked' or however they described it but still i cannot seem to figure out what happened and how to change it back.
I can't stand my laptop being like this as i just got used to it and use the other keys a LOT more than the F keys.
Please can someone help me?

Hey, thanks for the link, i managed to solve my problem simply by restoring my computer to a couple hours earlier and now it's working fine.
Thanks for that link though because i've been wondering what the keys were set to

Since Win 8.1 update Satellite C855-2HW shuts off

Greetings,
Well, June 2013 I bought my Satellite C855-2HW with Windows 8 as operating system.
The notebook worked smooth until in December 2013 I got Windows 8.1 updates.
Since then every day (sometimes several times a day) the notebook shuts off, the Automatic Recovery feature of Windows is initiated and the message 'Windows couldn't be started as it should, a system recovery is necessary.' pops up.
I've got this problem now for four weeks now and every time I have to install some software since the system is set to a previous recovery point.
I hope someone can help me get rid of this problem.
My sincere thanks in advance.
Stefan

Hi
It would be interesting to know how you installed / upgraded to Win 8.1 system.
Did you follow the Toshiba step by step instruction in order to update the Win 8.1 properly?
I mean this instruction:
http://www.toshiba.eu/innovation/generic/windows8_1-upgrade-stepbystep/
I did it with my Toshiba notebook and I must say: no problems until now
Additionally you should not forget to install/update the Win 8.1 drivers provided by Toshiba
On Toshiba EU driver page (Win 8.1 update) you will find the installation instruction for Win 8.1 drivers. It shows you the drivers and tools which need to be removed, updated or installed again.
Im sure the notebook would run properly in case the Win 8.1 update would be done properly.

How to install Windows 8 on Satellite C855-21W - No disk

Hello,
Recently the HDD from my SATELLITE C855-21W crashed. All Data wear lost.
Serial: YC273011R
Now i would like to reinstall Windows 8.
But i have no CD /DVD and all partitions on the HDD are gone.
How can i reinstall Win 8 on the Laptop again?
Where can i get a DVD?
Thanks

Hi
This is pity but HDD can always start to malfunction and therefore its advisable to create a Recovery Disk before starting to use the notebook.
However, now you cannot create such recovery disk because the files are lost.
Now you have two options:
1) You can install the Windows 8 using Microsoft Win 8 disk (you will need to purchase Win 8 if you dont have it). The essential Toshiba drivers could be downloaded from the Toshiba driver page
2) The second option is much easier: you could order the Toshiba Recovery disk from this page http://backupmedia.toshiba.eu/landing.aspx and could set the notebook back to the factory settings.
Greets

How to format HDD on my Satellite C855-1GQ?

I have a Toshiba Satellite C855-1GQ.
How do I format my HDD thanks for your help.

Hello
I don't know what do you want to do exactly. HDD can be formatted before you install original recovery image that you got with your machine but also if you want to install own OS version.
If you have created recovery disc you can format HDD using one of the offered options (erase the hard disk) - http://aps2.toshiba-tro.de/kb0/HTD1303440001R02.htm
In case that you want to use Microsoft installation disc at the beginning of setup procedure current HDD will be shown. You have option to delete existing partitions, create new partitions and install Windows OS.
Please let us know what do you want to do exactly.

Re: Satellite C855-1GN very slow performance - booting procedure takes 15min

My sister bought a Satellite C855-1GN installed with Win7 64-bit last December (typical - 4 days out of guarantee now) and for sometime has found it getting slower and slower.
She asked me to take a look at it for her, and she is quite right, this laptop is appalling unresponsive for even the most basic of tasks like opening Windows Explorer, which takes over a minute to open.
It's a similar story for pretty much any button press on this machine, sometimes longer depending on what has been clicked. Even getting the thing booted up from power button press to desktop being visible (let alone usable) takes a staggering 15 minutes plus.
Entering text such the password for user to login to Windows, or a URL in any browser (IE and chrome installed by default) results in the spinning circle equivalent to an egg timer for at least 60 seconds before anything happens, as does pretty much any button click. For example, Windows start button or right click on anything whatsoever.
Initially I suspected some kind of malware / too much rubbish installed. Ran full scans, no issues. Disabled / uninstalled all of the bloatware I could find, still no difference.
Shut down all power saving features, still appallingly slow.
Windows Experience / Task Manager / resmon all report nothing out of the ordinary nor anything eating resources. Out of desperation, reset to Out Of Box Experience condition using the hidden recovery partition... which took over 24 hours to complete, and that's not an exaggeration.
I went to bed, then to work for the day, and it still hadn't finished until I'd been home for a couple of hours.
This machine now has a completely fresh (albeit Toshiba specific) Win7 install, and runs just as horrifically slowly. I'm still waiting for desktop, 17 minutes after powering it on before typing this. It's had several reboots, and is not still installing anything.
6GB of RAM is more than ample. Whilst not a P3, 5 or 7, there is no way that an Intel B950 dual core processor running at an admittedly not top class 2.10GHz can be this slow (especially as it wasn't until a few months ago), I've had awful Celerons in my time which have been infinitely faster than this.
Has anyone else had similarly pathetic performance from this model? If so, we're any of you able to resolve it? Or should we just bin this paperweight?

Hi
In the past we have discussed many times about similar issues and some people were not satisfied about performance of brand new notebooks preinstalled with original recovery image.
As small example you can check this thread. Generally speaking there is described what you should do with this machine. You must, I like to use word optimize, preinstalled operating system. It will definitely run better and faster.
Other way there can also be problem with HDD. If your sister likes this machine I recommend you a small investment in new hardware. Exchange HDD with SSD. SSDs are not so expensive anymore so you can buy one, I would say, with 250GB and I think it is enough free space for their work.
You cannot imagine how fast they are. I use one on my old P500. Notebook starts in 40 seconds only.
Im pretty sure with new SSD and optimized original Win7 that you got with this notebook your sister will have good and pretty fast machine.

Operating system change on Satellite C855-1TC

I have a Toshiba Satellite C855-1TC and wish to remove Windows 8.1 and replace it with Windows 7 Home Premium.
Does anyone have any advice regarding this change of operating system ?.....namely drivers etc availablility.

Hi
I have visited Toshiba download page - http://www.toshiba.eu/innovation/dow...ivers_bios.jsp and i can confirm that your notebook model (PSCBWE) is fully supported for Win7 64bit so there you can find all necessary drivers, tools and utilities.
Before you start to install Win7 create recovery media (DVD or USB) and make recovery image back-up. One day if you want to have factory settings again you can use it for Win8.1 installation.
Check also this useful document – http://aps2.toshiba-tro.de/kb0/TSB2C03F80002R01.htm

Satellite C855 closes when power cord disconnected

GOOD EVENING,
WHY DOES ANYONE Xeria CLOSES MY COMPUTER WHEN DISCONNECT THE POWER CORD. THE LAPTOP IS KAINOURGIO ABOUT 9 MONTHS .. so no excuses ..... DONE THIS WHEN I DID THE UPGRADE WINDOWS 8 SE 8.1 ..... I DO NOT KNOW IF THIS FAILED OR SOMETHING ELSE ..
SATELLITE C855 TO MONTELO
+Message was translated by Google translator+

Well, this means that your battery isnt detected.
Did this problem appear using Win 8 system too?
The update from Win 8 to Win 8.1 should be performed as recommended on this Toshiba [Update to Windows 8.1|http://www.toshiba.eu/innovation/generic/windows8_1-message/] website.
Did you follow the instruction?

Problems Driver Video SATELLITE C855-S5214 - Rebooting Windows

I have problems in the video driver of my notebook SATELLITE C855-S5214, when I install the video driver, not full windows startup, keeps rebooting.
I've tried to install multiple drivers (different versions) ... the toshiba site and intel drivers.
Recommend updating all windows (SP1) first and then install the video driver ... did the process and the problem continues.
It has been tested with Windows 7 Home Premium 64bit, Windows 7 Pro 64bit and Windows 8.1 Pro 64bits ... all have the same problem with the video driver.
Someone with the same problem? It would be a hardware problem?
Note: Without the video driver installed, the laptop works normally.

Satellite C855-S5214
Downloads here.
After you restore the hard disk to its original out-of-the-box contents (with 64-bit Windows 7 Home Premium SP1) from recovery media, does the display function properly?
If no recovery discs were created, you can obtain them from Toshiba. Scroll down to Get Recovery Media here.
For instructions, see the section Restoring from recovery media, which begins on p. 57 of the User's Guide.
Satellite/Satellite Pro C800/L800/S800 Series User’s Guide
What happens when you try to install this at that point?
Intel Display Driver - Version: 8.15.10.2712
-Jerry

"FlashCards" doesn't popup on my Satellite C855

Hello,
Toshiba Satellite C855-T13 Windows 7 64-bit
I had a problem with my LAN card. After lots of work trying to fix it I got a Restore Point that fixed it. However my FlashCards doesn't popup anymore, although the function keys work alright.
I have tried to reinstall the "Value Added Package Setup" but it fails reporting: "Another version of this product is already installed..." {066CFFF8-12BF-4390-A673-75F95EFF188E}
I can't find what to uninstall.
I tried to install in Safe Mode but still there are something running that precludes the installation. Does anyone knows what's the name of the exe, dll or whatever that runs the FlashCards?
Any idea?

Try please to reinstall Toshiba value added package. At first remove preinstalled version from the system (control panel Programs and features), restart your notebook and install latest version from here .
Please do this at first and send some feedback.

Toshiba Satellite C855-SS530 touchpad issues: left-click randomly releases

Brand new Toshiba Satellite C855-SS530 Windows 8. My touchpad will very often respond erratically. As I hold down on the left button and scroll, often times scroll will randomly release and then sometimes re-engage. This will happen with web pages, holding windows, etc. I'll be dragging a window or file or what-have-you, it will release the hold of it's own accord (without me releasing the left button) then sometimes re-engage (picking up other random files, selecting stuff on the desktop or other random things I didn't want to do). Most often I am holding down the left button and scrolling down a web page, and it will randomly "let go" of the scroll (before I have let go of the left button). Occassionally the touchpad will not immediately respond. It's too annoying to keep this laptop.
It isn't clear to me whether this is hardware or software related...Could be a bad button, bad touchpad, loose wire, or even a memory-glitch error which disrupts the touchpad signal. Does anyone know if this is a known issue with the Satellite C855-S5350. The touchpad is vital. It can't glitch out even 1% of the time. If I can't solve the issue, it'll likely be returned. I turned off most of the Synaptics silly stuff (edge swipe, etc) and it didn't resolve anything. There are nearly no services running eating up RAM so I have no idea why the touchpad would be freezing up...

You might want to try these suggestions:
The touchpad does not work properly
- Peter

Win 7 Touchpad driver is not working on Satellite C855-21V

Hello everybody!
I have an Satellite C855-21V and it came with Windows 8. After one week of desaster Im sure I want never again a Windows 8 on my Computer!
So I installed Windows 7 and can find all the drivers somewhere in the internet.
The only thing what is not working is the touchpad.
Win 8 driver dont work and from other models the win 7 driver don't work.
Does anybody know what Brand is the touchpad or where to find a driver for win 7?
Thank you all for the help!
Best Regards
Frank

Hi
First of all the touchpad should work after Win 7 installation.
The Windows system contain an standard touchpad driver which should control the touchpad.
Of course the installation of additional Synaptics driver would provide more touchpad features (finger scrolling, etc) but also without the Synaptics driver the touchpad should work.
Anyway, I already mentioned the Synaptics driver and you can download this here:
http://www.synaptics.com/resources/drivers
PS: is the touchpad enabled? F5 Enables and disables the touchpad

Failed Recovery of Satellite C855

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