Failed software update (3.3.1) has rendered my iPod Touch useless
I am appealing for help here as I am pulling my hair out with this issue. This morning I went to update my 2nd Gen iPod Touch to 3.3.1 software. At what should have been the end of the update, it told me that it didn't recognize the iPod and wanted to do a Restore. At the end of the Restore the the screen of the iPod went black and the iPod wasn't recognized via USB on my PC. I am running Windows 7 in case anyone wants to know.
I have searched in vain for a way to resolve this issue. The documents on Apple's Support in attempting to update the driver are useless. The the device isn't recognized so I can't update the Drive as Windows is going to think that it has the most current driver. Can anyone help me with this?
I am pulling my hair out trying to fix this. This is the 2nd Apple product that I have had fail on me during a software upgrade and I am getting upset. To prevent me from finding out how fast this thing will blend, I am begging for help.
Thanks
At this point I have done all I can, I am going to plop down the $29 as my Touch is out of warranty. This is the second time I have had the same issue with an iPod Touch, so I really feel that Apple should cover this, but that should be left for another post......
If it is as simple as flashing the iPod OS onto the internal flashdrive I am going to be so mad! If my iPod is bricked and needs replacing (as I can't live without an iPod) I might just move up to the iPad. I will report back with any findings I might make.......
Similar Messages
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HT4623 what do i do if there is no software update tab in my settings on my ipod touch
what do i do if there is no software update tab in my settings on my ipod touch?
To update
The Settings>General>Software Update comes with iOS 5 and later as said in the latter part of the article you cited.
Connect the iPod to your computer and update via iTunes as far as your iPod model allows
iOS: How to update your iPhone, iPad, or iPod touch
A 1G iPod can go to iOS 2.2 via iTunes and iOS 3.1.3 via
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/touchLegacyLandingPage
A 2G to 4.2.1. Requires iTunes version 10.X. If a Mac it requires OSX 10.5.8 or later. With OSX 10.4.11 you can only go to iTunes 9.X which gets you as high as iOS 4.1
A 3G to 5.1.1 Requires iTunes version 10.5 or later
A 4G to 6 Requires iTunes version 10.7 or later. For a Mac, that requires a Mac with OSX 10.6.8 or later
Identifying iPod models -
I don´t find software update after 4.2.1 in my ipod touch 3
I have a 3th. generation Ipod Touch updated to 4.2.1 version. I can see that there is a 4.3 version, but I can´t find it. I connect it every day to itunes on pc, but it says there isn´t any further update for ipod. What could be the matter? I think I have the latest version of itunes, too.
ThanksYou probably actually have a 2nd generation iPod Touch. Is it 8GB? If so, it's really a 2nd generation model which was also being sold when the iPod Touch 3rd generation came out.
The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318. -
It seems after the latest software update, my iphone 4 has issues with the phone and voicemail locking up as well as opening random apps. Any thoughts?
Hi clintfromid,
Thanks for using Apple Support Communities. I would recommend closing all your apps and restarting and maybe resetting as good initial troubleshooting steps for this:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
- Ari -
The software update on my Mac has frozen it completely
The software update on my Mac has frozen it completely at the grey screen. I have tried everything to exit it and nothing is working! Help please!!! I've tried alt command esc, forcing the computer to shut off then restart, letting the power drain, nothing. I can't get the computer to even give me the beach ball of doom, it's this grey circle of perpetual nothing.
Hello Heatherb90,
It sounds like you are unable to boot your computer after a recent software update. I would use the following troubleshooting from the article named:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
Disconnect, test peripheral devices and network cables
Note: "Peripheral devices" refers to external devices other than what came with your Mac, such as hard drives, printers, or hubs that you connect via a USB or FireWire cable.
Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.
Disconnect all peripheral devices such as external hard drives or printers (leave only the display, a keyboard, and mouse connected).
Disconnect any Ethernet cables.
Start up your Mac.
If you can start up this way, one or more of your peripheral devices (or installed software related to the device) is probably causing the gray screen issue. Connect one device, then restart your Mac to test for the issue. Repeat the process until you locate the device at issue. Make sure the device is powered if it needs to be to operate correctly. Check with the manufacturer of the device for support or possible software driver or firmware updates that may be available for the device. Try a different cable with the device if possible (such as a different USB or FireWire cable).
Note: If you have multiple peripheral devices and the issue only occurs when they are all connected, but not when each device is the only peripheral connected, see the Additional Information section below.
If you are using a desktop Mac with a third-party keyboard and/or mouse device, and the issue still occurs, try starting up with an Apple keyboard and mouse connected instead. Try starting with no keyboard and mouse connected, then connect them after start up. Also, try a different USB port on your Mac.
If the gray screen issue persists with no devices connected, go to the next section (with the peripherals still disconnected).
Start with this troubleshooting and work your way down the article as needed.
Thank you for using Apple Support Communities.
All the best,
Sterling -
the software update on my mac has been going on for like 3-4 hours and it still looks like it loading... don't know what to do about it?
Hi, Welcome to the forums,
Is it the software update checking that you are talking about?
If its this can you just select 'Cancel' to stop it? or force quit?
It possible that the computer has lost its connection to the Apple servers and just needs to restart the process.
Or,
Is it a particular software update that you are running that has frozen up? -
Nokia N82 failed software update - phone dead, wha...
Hello there,
I was using the latest version of Nokia Software Updater today to update my Nokia N82 phone.
Everything run smoothly at first, until suddenly at the mist of installation, the Nokia Software Updater pop up a message that the software encounter an error and have to restart.
I have restart the software, but my problem now is, my phone is dead due to the interruption of update, I can't turn on my phone at all, and it give no response when I want to connect it again with Nokia Software Updater or PC Suite.
Seriously this thing is giving me trouble. What should I do? Thanks in advance.ketxorange wrote:
Hello there,
I was using the latest version of Nokia Software Updater today to update my Nokia N82 phone.
Everything run smoothly at first, until suddenly at the mist of installation, the Nokia Software Updater pop up a message that the software encounter an error and have to restart.
I have restart the software, but my problem now is, my phone is dead due to the interruption of update, I can't turn on my phone at all, and it give no response when I want to connect it again with Nokia Software Updater or PC Suite.
Seriously this thing is giving me trouble. What should I do? Thanks in advance.
Nokia 7210 supernova failed software update - phone dead, what should I do? -
Unable to access Ipad mini after failed software update
Can't access my Ipad mini after a failed software update. All I get is a black screen and a note to plug in my device in order to update itunes. The update failed and I am unable to get back in. I have rebooted a couple of times - no luck. Is there any way to bypass the update and get back in? Any ideas, Please?
The message telling you to plug into iTunes cannot be bypassed. That is not a message telling you to update iTunes. It is telling you to plug into iTunes on your computer.
You absolutely must restore the iOS a software or you will never get back into your iPad. You have to restore using iTunes on a computer.
Use iTunes to restore your iOS device to factory settings
However, you will most likely need to use Recovery Mode now.
If you can't update or restore your iPhone, iPad, or iPod touch -
Both my iPod and computer (mac) say that iOS 6.1.5 is the latest software available. I have a 4th generation iPod touch, how do I get it to update to iOS 7?
. As Apple said in June, iOS 7 is not compatible with the 4G iPod.
All the iOS devices compatible (iPhone 4 and later, iPad 2 and later, and 5G iPod touch) with iOS 7 have at least 512 MB of memory (RAM). The 4G iPod only has 256 MB -
When I want to get an app, an error message comes up saying I need 3.0 software update. How do I get my ipod updated in itunes, when itunes says my ipod is already updated?
OR if I cannot update to software 3.0, how can I find apps that will work just for my ipod touch?It sounds like you have a 1G iPod Touch, in which case you can only upgrade to iOS version 3.1. Here is a link to purchase the update.
http://support.apple.com/kb/HT2052
B-rock -
Since updating to iOS 6, my 4th gen iPod touch, and my 3rd gen iPad has sound in and out. Sometimes it's on, and then all of a sudden, no sound. I've tried everything from restarting to fully resetting each one starting fresh, but nothing. Please help.
I have exactly the same problem. I have tried almost everything and I am nowhere near an Apple shop as I am working in Africa.
Did you manage to find a solution? Help please if possible. Regards Az -
After software update, I can see the songs on iPod nano in iTunes, but I cannot play/move the songs from iTunes.
Is the "software update" for iTunes 12? Or something you did to the iPod?
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The "Software Update" feature is not available in my Ipod 2nd Generation unit while the upgrade option in iTunes keeps on hanging while downloading the upgrade iOS (time out error). So, please tell me how I can upgrade the iOS.
The Settings>General>Software Update comes with iOS 5. The 2G can only go to iOS 4.2.1
Try disabling the computer's security software during the download and update. -
Siri has vanished from iPod touch 5 generation after update. If I go to Restrictions I need a pass code which I have never set. What do I do?
Forgotten RESTRICTIONS Passcode
- Place the iOS device in Recovery Mode and restore via iTunes. For how to restore: iTunes: Restoring iOS software
You have to either:
- Restore from a backup that was make before you added the Restrictions passcode. If you restore from a backup made with the Restrictions passcode the Restrictions passcode is also restored.
- Restore to factory settings/new iPod -
My husband has the original ipod touch
My husband has the original ipod touch and he never upgraded the software. iOS 3.1.3 is the highest it can be upgraded to. Can we still find that version?
See:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
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