Failed to activate my ipad 2
after resetting it to a factory settings, my ipad 2 cannot be activated
it shows this message "xxxxx@gmail cannot be used to unlock this ipad"
You need the AppleID and passcode used to originally activate that iPad.
If you bought it used, contact the seller for assistance or return for a refund.
The feature is called Activation Lock and there is no workaround.
iCloud: Find My iPhone Activation Lock in iOS 7 & later
http://support.apple.com/kb/HT5818?viewlocale=en_US&locale=en_US
http://support.apple.com/kb/TS4515
Similar Messages
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FaceTime was working fine then stopped. Wants me to sign in but fails to activate. I rebooted my IPad but that didn't help.
Hi jrthomus,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with Facetime on your iPad:
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Your iPhone telephone number is linked to your Apple ID when you sign in to FaceTime or iMessage. This allows you to use your iPhone number with FaceTime and iMessage on other iOS devices.
This feature isn't available on iPod touch (3rd generation) and iPad (1st generation).
This feature is available with OS X Mountain Lion v10.8.2 or later.
You can sign in to your Apple ID on an iPhone by tapping Settings > FaceTimeand Settings > Messages > Send & Receive.On iOS devices, find out which addresses are enabled with FaceTime and iMessage by tapping:
Settings > Messages > Send & Receive > You can be reached by iMessage at:
Settings > FaceTime > You can be reached by FaceTime at:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iPhone automatically registers your phone number for use with FaceTime and iMessage during activation.
To use FaceTime with your Apple ID, navigate to Settings > FaceTime and tap "Use your Apple ID for FaceTime."
To use iMessage with your Apple ID, navigate to Settings > Messages > Receive At and tap "Use your Apple ID for iMessage."
When you enable FaceTime or iMessage with an iPad or iPod touch, you will need to enter a valid Apple ID and password. Other users will be able to contact you on FaceTime and iMessage using this email address.
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
I hope this information helps ....
- Judy -
Apple Support Says You Can't Activate an iPad without iTunes?
So got a new iPad, activated it over wifi, and have been having problems ever since setting up my log in accounts for various services.
So I called Apple support to learn how to unify my various Apple IDs so that I can just use one going forward. They offered to help, but when their recommendations failed to solve my problem, they suggested I plug the iPad into iTunes, which I cannot do. They told me that it was impossible to activate an iPad without plugging it into iTunes, and insisted I must have done this. When I assured the Apple support member that I did not, they simply told me to take it to a Genius bar, that they couldn't help me any more. Well, the nearest genius bar is 2 hours away.
So my first question is, just who is Apple hiring for technical support these days, and are they not training them any more?
My second question is, is there anyway to leap-frog past this front line poorly trained employees and get to someone who can actually help instead of going to an Apple store?
The problem is this - my iTunes account ID is tied to an old e-mail I no longer have. So I called to change my Apple ID for all services. It now works for iTunes, and iCoud, but not Newstand, or Messenger. Apple says they don't know how to solve the problem without connecting to iTunes, yet this doesn't seem like a local iPad problem, rather an account server problem.
So not really sure where to turn after getting such ridiculously out of touch information from Apple support.Woodwyn wrote:
<...>
So I called Apple support to learn how to unify my various Apple IDs so that I can just use one going forward. They offered to help, but when their recommendations failed to solve my problem, they suggested I plug the iPad into iTunes, which I cannot do. They told me that it was impossible to activate an iPad without plugging it into iTunes, and insisted I must have done this. When I assured the Apple support member that I did not, they simply told me to take it to a Genius bar, that they couldn't help me any more. Well, the nearest genius bar is 2 hours away.
So my first question is, just who is Apple hiring for technical support these days, and are they not training them any more?
Prior to iOS 5 that was the case, one must have iTunes to activate an iPad or iPhone. iOS5 changed all of that. Either the tech was not aware of the change or was reading from an old script. Either way it is a training problem.
Woodwyn wrote:
<...>
My second question is, is there anyway to leap-frog past this front line poorly trained employees and get to someone who can actually help instead of going to an Apple store?
The problem is this - my iTunes account ID is tied to an old e-mail I no longer have. So I called to change my Apple ID for all services. It now works for iTunes, and iCoud, but not Newstand, or Messenger. Apple says they don't know how to solve the problem without connecting to iTunes, yet this doesn't seem like a local iPad problem, rather an account server problem.
So not really sure where to turn after getting such ridiculously out of touch information from Apple support.
I'm assuming you used an old email address for your Apple ID. If that is the case, and you still have the password for your Apple ID, you can log into Apple's Apple ID support and change the email associated with the ID. Note, you will still always have to use the old email as your login name, but all email will go to the new address. You can also create an entirely new Apple ID using your new email and use that if you wish. -
Hi,
I just received a new iPad 2 and can't activate it with Verizon. The Wifi works fine and the iPad indicates that I have a strong signal from Verizon. When I go through the activation procedure, I end up with a generic error message and it says to contact Verizon tech support.
I called tech support and he walked me through the process several times (after network reset, after total reset, with and without the wifi turned on, with and without cellular turned on, etc.) and it always failed. The tech told me that a small number of units are having activation problems, and it is due to a iOS 5.0.1 software problem. He will forward my serial number and other info to Apple tech support, and told me I would have to wait for an update from Apple.
Has anyone else had this problem? I am thinking of returning it and exchanging for a new one, but it would be much easier to figure out how to get this one to work. Anyone have any possible solutions?Hello jim_cle!
I would hate for you to have to wait for a replacement iPad 2 to activate as well! I would like to offer assistance. First, I would like to thank thatdecade for the great feedback.
Here's a link with great troubleshooting steps for activating an iPad:
iOS: Troubleshooting carrier activation issues
Please let me know if you were able to activate your iPad. -
My iMessage and Facetime failed to activate
When i login my Apple id for both apps, it failed to activate. But my apple id works perfectly fine for the app store.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Set Up Alert Sounds
http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457#19087457
How to watch FaceTime calls on the big screen with Apple TV
http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
How to Receive SMS Messages on an iPad
http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
i can't activate my iPad and I'm sure i am using the correct apple id and password but when i press net it says it cannot be used to unlock this
You can try to figure out which Apple ID/email address and/or password you used to activate it by going to http://iforgot.apple.com
If you can't, you'll need to contact Apple Account Security with your proof of purchase. -
Is it possible to activate an ipad w/o an internet connection on a mac?
Is it possible to activate an ipad without an internet connection on my mac?
I have got a macbook pro with iTunes 10.1.2 (17) and an micro-sim card with a iPad 3G data plan, so I can use it directly with the iPad, but I have to activate the iPad at first.
I have NOT any internet connection on the macbook pro (because I am actually traveling). So do not recommend to go to the next Apple Store etc.
Thank you.Chris CA wrote:
Yes.
Plug it in and sync it. I don't believe an internet connections required.
You can register it when you get an Internet connection.
I have NOT any internet connection on the macbook pro (because I am actually traveling
You cannot get a wifi connection anywhere? (hotel, library, airport, coffee shop, etc.)
Yes, I can. But it costs $30 for 10 MB (minimal use) at the hotel. Just to compare: a 3G data plan with 3GB traffic costs $50 monthly
Message was edited by: Goodkat -
I just got my iPad today and someone else's apple id was on there. I did a quick start restore and it cleared everything that the previous owner had.
then after that I did a full restore and everything started to go good. As soon as i got to the activate iPad screen i couldn't activate it. I don't know what to do now, so if anyone can help me please do!! Thank you!!You cannot activate the iPad unless you have the Apple ID and Password of previous owner.
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How can i re-activate my ipad with my own ID
How can i re-activate my ipad with my own ID, pls i need an urgent reply.
Thanks.Are you trying to activate a used iPad? You may not be able to due to being Activation locked. The previous owner did not erase everything.)
If the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
iCloud: Activation Lock
http://support.apple.com/kb/PH13695
Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
How to Fix an iPad When It Says It "Could Not Activate"
http://everydaylife.globalpost.com/fix-ipad-says-could-not-activate-26085.html
Cheers, Tom -
how can i activate an ipad that was attached to someones icloud account. I am not able to reach the person to have them release it
You can't, i'm sorry. What you're running into is the activation lock and it requires that the original owner release it with their apple ID before you can set it up.
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Cannot Activate [New] Ipad - Ipad Not Detected on iTunes
I received my iPad through the mail, yesterday, and have been unable to use it due to it's inability to reach the activation server ('Could Not Activate iPad' error). I read via the forum that it could be related to a server overdrive, however, it is now 24 hrs later and I am still unable to activate it.
My WiFi Connect is perfect; all 3 bars. The iPad looks to have the new IOS 7.
I decided to go forth suggestion of activating the iPad via iTunes, so I downloaded it onto my laptop, following all of the reccommended steps. Nothing happened. I clicked Help>Run Diagnostics, everything is fine and dandy except for one test result stating 'No Ipad, Ipod, etc. Dectected'.
How am I to activate my iPad without the option of using WiFi, nor iTunes. Help!Make sure that the version of iTunes on your laptop is iTunes 11.1 or later. If not update iTunes.
Try resetting the iPad. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. Then try activating again.
Also check to make sure your Wi-Fi network router is not running a firewall. That might interfere with activation. Once your phone is up and working you can turn the firewall back on. Also turn off any virus protection software on your computer during the activation process. -
My iPad has been erased. I am not be able to find the prevues owner to use the iCloud account to activate my iPad. If there is a way please help me.
No, there isn't. If possible return it to whomever you purchased it from and get your money back. Otherwise, you have a very expensive paperweight that is of no use to you.
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what's wrong with the activation server? i just bought my ipad wifi celllular... and have a 3g cellular network connection... when i press the bottom to activate my ipad it says the activation server cannot be reached. what to do then?
Hey aries35,
I found the following that goes over troubleshooting the same issue for the iPhone. I know you have an iPad, but the steps should still apply:
Perform the following steps:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to a known-good Wi-Fi network if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Apple for assistance.
via: iPhone: Troubleshooting activation issues
http://support.apple.com/kb/TS3424
Cheers,
Delgadoh -
I bought an ipad from some one and i can't activate it and it keeps on showing that i should type the apple id and password link to that ipad which i dont know and i can't even locate thi guy. Please help if there is a chance to activate the ipad. Thanks
There is no chance at all that you can activate the iPad without the previous user's Apple ID and password. That is the feature of iOS 7 Activation Lock.
Every time I read one of these post, I can't help but think that the user asking about this (in this case - you) was duped into purchasing a stolen device. If the seller was legit, they would have erased the device completely before they sold it. -
a link in a thunderbird message fails to activate firefox but if i copy & paste it in the ffx location bar, it goes to the linked web page. Also, some web page links are failing except that some will work if i use right-click with open in new tab. just updated ffx to 3.6.13, then updated java per mozilla notification (plugin checker)
Hi Larry,
Thanks...that was one of the things I first tried. I did a save as another document.
I also resized the image in PS so it would be at 100% of size, figuring that would help and I made the image box's background white instead of none, but nothing so far.
It almosat seems like it is coming from the origianl template file?
Babs
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