Failed to connect playbook to usb on windows laptop

i bought a new blackberry playbook
on first connection my laptop recognized and when i installed the device manager that came on the device my computer didn't recognize it again and didn't connect , just was charging
i downloaded the desctop manager but didn't solve the problem
then i downgraded the blackberry desctop manager to version 5.01 and now my playbook doesn't even charge when i connect with usb !
my laptop doesn't even say there is a connection
please help
2 days and i haven't done anything with my playbook ! it feels like a big waste

Hello
There's some work around to solve the problem your having, do try the method below and let us know if that solve your problem, hope it'll work out for you
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB26745

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Hello FaisalS,
Welcome to the BlackBerry Support Community.
The following article should help you with connecting your BlackBerry® PlayBook™ tablet to you computer using the BlackBerry® Desktop Software:
Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook - http://www.blackberry.com/btsc/KB27424
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Bob Headrick, HP Expert
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If your problem is solved please click the "Accept as Solution" button ------------V
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Failed to connect playbook to usb on windows laptop

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