"Failed to convert using Adobe Export PDF"

for the past 24 hours, I've been attempting to convert a PDF to DOC but I keep getting "Failed to convert using Adobe Export PDF"  Please help.  I've logged in via the website and the convert tool, yet I still get the same message.
Thanks in advance

Hello EPcommute
We aplogize for the inconvenience, it could be a temporary glitch. Request you to try after some time.
~Deepak

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