Failed to create executive customer (by Business Partner)

Forum,
I am having problems with a recent upgrade to 8.81 PL06. On the server when the OI addon is started it prompts the template creation screen. Upon trying to create them it comes up with the error:
Failed to create 'Executive Customer (By Business Partner)'
This is despite being a local admin hence eliminating access rights.
I have also followed instructions from SAP Note: 861055 - Missing Outlook Integration template however this was to no avail. I get the same error. Upon loading the 'Define Snapshot Templates' screen this is empty for the UK
This i suspect is what is causing 'Internal Error' message when trying to send emails on clients in addition to the fact nothing is being attached to the email.
Outlook Integration server has been reinstalled on the server too. It would seem the clients don't seem to be pick up the templates guide.
Any assistance would be greatly appreciated.
Regards,
Juan

Hi Jun,
Have you checked this: Got an error when Outlook integration create the template
Thanks,
Gordon

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Dears,
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<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
- 
- <SAP:Trace xmlns:SAP="http://sap.com/xi/XI/Message/30">
<Trace level="1" type="B" name="CL_XMS_HTTP_HANDLER-HANDLE_REQUEST" />
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<Trace level="1" type="T">XMB was called with URL /sap/xi/engine?type=entry</Trace>
<Trace level="1" type="T">COMMIT is done by XMB !</Trace>
<Trace level="1" type="B" name="CL_XMS_MAIN-ENTER_XMS" />
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<Trace level="1" type="B" name="CL_XMS_MAIN-SET_START_PIPELINE" />
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<Trace level="1" type="B" name="SXMBCONF-SXMB_GET_XMB_USE" />
<Trace level="1" type="B" name="CL_XMS_TROUBLESHOOT-ENTER_PLSRV" />
<Trace level="1" type="T">****************************************************</Trace>
<Trace level="1" type="T">* *</Trace>
<Trace level="1" type="T">* *</Trace>
<Trace level="1" type="T">XMB entry processing</Trace>
<Trace level="1" type="T">system-ID = SBX</Trace>
<Trace level="1" type="T">client = 111</Trace>
<Trace level="1" type="T">language = E</Trace>
<Trace level="1" type="T">user = BWETNDC2</Trace>
<Trace level="1" type="Timestamp">2008-02-12T15:19:54Z CET</Trace>
<Trace level="1" type="T">* *</Trace>
<Trace level="1" type="T">* *</Trace>
<Trace level="1" type="T">****************************************************</Trace>
<Trace level="1" type="B" name="CL_XMS_MAIN-CALL_UC_EXECUTE" />
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<Trace level="1" type="T">Message-GUID = 47B0345957F4B4B8E1008001AC150D90</Trace>
<Trace level="1" type="T">PLNAME = RECEIVER</Trace>
<Trace level="1" type="T">QOS = EO</Trace>
<Trace level="1" type="B" name="CL_XMS_MAIN-CALL_PIPELINE_ASYNC" />
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<Trace level="1" type="T">Get definition of external pipeline = RECEIVER</Trace>
<Trace level="1" type="B" name="CL_XMS_MAIN-LOOKUP_INTERNAL_PL_ID" />
<Trace level="1" type="T">Get definition of internal pipeline = SAP_RECEIVER</Trace>
<Trace level="1" type="T">Queue name : XBTR0007</Trace>
<Trace level="1" type="T">Generated prefixed queue name = XBTR0007</Trace>
<Trace level="1" type="T">Schedule message in qRFC environment</Trace>
<Trace level="1" type="T">Setup qRFC Scheduler OK!</Trace>
<Trace level="1" type="T">----
</Trace>
<Trace level="1" type="T">Going to persist message</Trace>
<Trace level="1" type="T">NOTE: The following trace entries are always lacking</Trace>
<Trace level="1" type="T">- Exit WRITE_MESSAGE_TO_PERSIST</Trace>
<Trace level="1" type="T">- Exit CALL_PIPELINE_ASYNC</Trace>
<Trace level="1" type="T">Async barrier reached. Bye-bye !</Trace>
<Trace level="1" type="T">----
</Trace>
<Trace level="1" type="B" name="CL_XMS_MAIN-WRITE_MESSAGE_TO_PERSIST" />
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<Trace level="1" type="B" name="CL_XMS_MAIN-WRITE_MESSAGE_TO_PERSIST" />
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<Trace level="1" type="B" name="CL_XMS_MAIN-WRITE_MESSAGE_TO_PERSIST" />
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<Trace level="3" type="T">Persisting message Status = 016</Trace>
<Trace level="3" type="T">Message version 004</Trace>
<Trace level="3" type="T">Pipeline RECEIVER</Trace>
- <Trace level="1" type="B" name="CL_XMS_MAIN-PERSIST_READ_MESSAGE">
<Trace level="3" type="T">Trace object available again now. OK.</Trace>
<Trace level="3" type="T">Message was read from persist layer. OK.</Trace>
<Trace level="3" type="T">Message properties in XMB object were setup. OK.</Trace>
<Trace level="3" type="ToDo">Make sure we catch exceptions in persist read</Trace>
<Trace level="3" type="ToDo">Tracing obj. not avail. before return of CL_XMS_MAIN-PERSIST_READ_MESSAGE</Trace>
</Trace>
<Trace level="1" type="T">Note: the following trace entry is written delayed (after read from persist)</Trace>
<Trace level="1" type="B" name="SXMS_ASYNC_EXEC" />
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<Trace level="3" type="T">message version successfully read from persist version= 004</Trace>
<Trace level="2" type="T">Increment log sequence to 005</Trace>
<Trace level="1" type="T">----
</Trace>
<Trace level="1" type="T">Starting async processing with pipeline RECEIVER</Trace>
<Trace level="3" type="T">system-ID = SBX</Trace>
<Trace level="3" type="T">client = 111</Trace>
<Trace level="3" type="T">language = E</Trace>
<Trace level="3" type="T">user = BWETNDC</Trace>
<Trace level="1" type="Timestamp">2008-02-12T15:25:47Z CET</Trace>
<Trace level="1" type="T">----
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<Trace level="1" type="B" name="CL_XMS_MAIN-CALL_PIPELINE_SYNC" />
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<Trace level="1" type="T">Get definition of external pipeline RECEIVER</Trace>
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<Trace level="3" type="T">External PLID = RECEIVER</Trace>
<Trace level="3" type="T">Internal PLID = SAP_RECEIVER</Trace>
</Trace>
<Trace level="1" type="T">Corresponding internal pipeline SAP_RECEIVER</Trace>
<Trace level="3" type="T" />
<Trace level="3" type="T">Pipeline attributes</Trace>
<Trace level="3" type="T">PID = SAP_RECEIVER</Trace>
<Trace level="3" type="T">ENABLE = 1</Trace>
<Trace level="3" type="T">TRACELEVEL = 0</Trace>
<Trace level="3" type="T">EXEMODE = A</Trace>
<Trace level="3" type="T" />
<Trace level="3" type="T" />
<Trace level="3" type="T">Pipeline elements</Trace>
<Trace level="3" type="T">ELEMPOS = 0001</Trace>
<Trace level="3" type="T">PLSRVID = PLSRV_CALL_INBOUND_PROXY</Trace>
<Trace level="3" type="T">PLSRVTYPE =</Trace>
<Trace level="3" type="T">FL_DUMMY =</Trace>
<Trace level="3" type="T" />
<Trace level="3" type="T" />
<Trace level="1" type="Timestamp">2008-02-12T15:25:47Z CET Begin of pipeline processing PLSRVID = RECEIVER</Trace>
<Trace level="1" type="B" name="PLSRV_CALL_INBOUND_PROXY" />
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<Trace level="1" type="Timestamp">2008-02-12T15:25:47Z CET Start of pipeline service processing PLSRVID= PLSRV_CALL_INBOUND_PROXY</Trace>
- <Trace level="1" type="B" name="CL_XMS_MAIN-CALL_PLSRV">
<Trace level="3" type="T">Calling pipeline service: PLSRV_CALL_INBOUND_PROXY</Trace>
<Trace level="3" type="T">Reading Pipeline-Service specification...</Trace>
<Trace level="3" type="T" />
<Trace level="3" type="T">Pipeline service specification (table SXMSPLSRV)</Trace>
<Trace level="3" type="T">PLSRVID = PLSRV_CALL_INBOUND_PROXY</Trace>
<Trace level="3" type="T">PLSRVTYPE =</Trace>
<Trace level="3" type="T">ADRESSMOD = LOCAL</Trace>
<Trace level="3" type="T">P_CLASS = CL_PROXY_FRAMEWORK</Trace>
<Trace level="3" type="T">P_IFNAME = IF_XMS_PLSRV</Trace>
<Trace level="3" type="T">P_METHOD = ENTER_PLSRV</Trace>
<Trace level="3" type="T">FL_LOG =</Trace>
<Trace level="3" type="T">FL_DUMMY = 0</Trace>
<Trace level="3" type="T" />
<Trace level="1" type="B" name="CL_XMS_MAIN-CALL_PLSRV_LOCAL" />
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<Trace level="1" type="B" name="Inbound Framework" />
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<Trace level="3" type="System_Error">Application-Error exception return from pipeline processing!</Trace>
<Trace level="1" type="T">Application Error at Receiver... => ROLLBACK WORK</Trace>
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<Trace level="3" type="System_Error">Application-Error exception return from pipeline processing!</Trace>
<Trace level="1" type="B" name="CL_XMS_MAIN-WRITE_MESSAGE_TO_PERSIST" />
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<Trace level="3" type="T">Persisting message Status = 017</Trace>
<Trace level="3" type="T">Message version 005</Trace>
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Any idea what the problem can be?
Thanks
Nicolas

Hi Agasthuri,
Thanks for your reply, but it didn't get me much further
1. There are no queues in SMQ2
2. All necessary services are activated in SICF
3. The HTTP connection works (returns "Empty HTTP request received" )
Any more idea's?
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<SAP:Code area="ABAP">APPLICATION_ERROR</SAP:Code>
<SAP:P1 />
<SAP:P2 />
<SAP:P3 />
<SAP:P4 />
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Hi,
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Message was edited by:
Sudheendra Puthuraya

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