Failed to fetch data provider data. (LO 26306)

Hi,
We have created a webi report, which is having a date prompts.
The same webi report, we have used in xelsius using a live office connection.
In Xelsius, We have checked the box 'refresh on load', under usage tab.
When we run the xelsius dashboard, we are getting an "Failed to fetch data provider data. (LO 26306)".
Can anyone please help. why this error is getting. Is it because of prompts which are there in webi report.
Basically, our requirement is when the user runs the dashboard, prompts should be displayed. User will enter the prompts and based on that, dash board should get display.
Regards
Ramesh Ganji

See SAP Note 1440129.
Symptom
Change the Live Office documentation to clearly state that before importing a Live Office document within Xcelsius the Live Office document has to be opened in Excel and the 'Refresh All objects' triggered.  If this step is not done and the Excel file is saved without prior refresh the error 'Failed to fetch data provider data (LO 26306) in Xcelsius is raised (when previewing the model)
Environment
Live Office 3.1
Xcelsius 2008
Cause
The information is not stated in the official documentation.
Resolution
The issue has been identified and logged under Problem Report ID ADAPT01374107
Keywords
01374107, ADAPT, ADAPT01374107, LO, 26306, LO 26306, LiveOffice

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    If I read your post correctly that this is a "everything is equal as far as we know, but box A works and box B doesn't" type situation, my first suggestion would be to get Process Explorer from http://sysinternals.com, and compare the loaded modules between the working and non-working servers. You'll probably find that you're not using the software you think you're using, or have mismatched dlls across homes, or something to that effect. Once you figure out what the difference between the two is, correcting it will probably be the easy part.
    Hope it helps,
    Greg

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