Failed to Get User Preferences

I have 3 scripts online right now for ongoing projects that I'm trying to work on only Adobe Story just updated and now won't log me in. I keep getting the "Failed to get user preferences" error. I need to update a script tonight for a client, then prep one for a recording session tomorrow. Can I get this resolved a.s.a.p. please! My ID is [email protected]
Thanks,
John

Hi, the problem still exists: last two works don't compare anywhere:(
thanks
Date: Fri, 10 May 2013 05:15:03 -0700
From: [email protected]
To: [email protected]
Subject: Failed to get user preferences
    Re: Failed to get user preferences
    created by Sandeep (Story team) in Adobe Story - View the full discussion
Hi,
Can you please check the 'deleted' and 'sync issues' folder that shows up in the bottom left of the Story screen. Just click on these folders to see the list of documents. If your file is present in any of them, you can directly recover.
From deleted folder you can just click on the document's options (a triangle shows up when you hover on the document) and click on the triangle and then restore to a project.
If its in sync issues folder, you can delete the document (deletion will just move the document to the deleted folder mentioned above) and then go to deleted folder to restore the document.
If you still face any issue please let us know.
thanks
Sandeep
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├─2013 /usr/lib/chromium/chromium --type=gpu-process --channel=1131.12.1289180957 --supports-dual-gpus=false --gpu-driver-bug-workarounds=0,1,17,28,34 --disable-accelerated-video-decode --gpu-vendor-id=0x10de --gpu-device-id=0x0425 --gpu-driver-vendor=NVIDIA --gpu-driver-version=337.1
├─2025 /usr/lib/chromium/chromium --type=gpu-process --channel=1131.12.1289180957 --supports-dual-gpus=false --gpu-driver-bug-workarounds=0,1,17,28,34 --disable-accelerated-video-decode --gpu-vendor-id=0x10de --gpu-device-id=0x0425 --gpu-driver-vendor=NVIDIA --gpu-driver-version=337.1
├─2105 /usr/lib/chromium/chromium --type=renderer --lang=de --force-fieldtrials=Prerender/PrerenderControl/UMA-New-Install-Uniformity-Trial/Experiment/UMA-Session-Randomized-Uniformity-Trial-5-Percent/group_09/UMA-Uniformity-Trial-1-Percent/group_21/UMA-Uniformity-Trial-10-Percent/group_03/UMA-Uniformity-Trial-100-Percent/group_01/UMA-Uniformity-Trial-20-Percent/group_01/UMA-Uniformity-Trial-5-Percent/group_11/UMA-Uniformity-Trial-50-Percent/default/ --extension-process --renderer-print-preview --ppapi-flash-path=/usr/lib/PepperFlash/libpepflashplayer.so --ppapi-flash-version=13.0.0.206 --enable-deadline-scheduling --disable-accelerated-video-decode --channel=1131.16.111786888
├─2121 bash /usr/bin/steam
├─2131 bash /home/dustball/.local/share/Steam/steam.sh
├─2132 tee /tmp/dumps/dustball_stdout.txt
├─2226 /home/dustball/.local/share/Steam/ubuntu12_32/steam
├─2415 /usr/lib/chromium/chromium --type=renderer --lang=de --force-fieldtrials=Prerender/PrerenderControl/UMA-New-Install-Uniformity-Trial/Experiment/UMA-Session-Randomized-Uniformity-Trial-5-Percent/group_09/UMA-Uniformity-Trial-1-Percent/group_21/UMA-Uniformity-Trial-10-Percent/group_03/UMA-Uniformity-Trial-100-Percent/group_01/UMA-Uniformity-Trial-20-Percent/group_01/UMA-Uniformity-Trial-5-Percent/group_11/UMA-Uniformity-Trial-50-Percent/default/ --renderer-print-preview --ppapi-flash-path=/usr/lib/PepperFlash/libpepflashplayer.so --ppapi-flash-version=13.0.0.206 --enable-deadline-scheduling --disable-accelerated-video-decode --channel=1131.18.32337900
├─2423 /usr/lib/chromium/chromium --type=renderer --lang=de --force-fieldtrials=Prerender/PrerenderControl/UMA-New-Install-Uniformity-Trial/Experiment/UMA-Session-Randomized-Uniformity-Trial-5-Percent/group_09/UMA-Uniformity-Trial-1-Percent/group_21/UMA-Uniformity-Trial-10-Percent/group_03/UMA-Uniformity-Trial-100-Percent/group_01/UMA-Uniformity-Trial-20-Percent/group_01/UMA-Uniformity-Trial-5-Percent/group_11/UMA-Uniformity-Trial-50-Percent/default/ --renderer-print-preview --ppapi-flash-path=/usr/lib/PepperFlash/libpepflashplayer.so --ppapi-flash-version=13.0.0.206 --enable-deadline-scheduling --disable-accelerated-video-decode --channel=1131.19.132593708
├─2432 /usr/lib/chromium/chromium --type=renderer --lang=de --force-fieldtrials=Prerender/PrerenderControl/UMA-New-Install-Uniformity-Trial/Experiment/UMA-Session-Randomized-Uniformity-Trial-5-Percent/group_09/UMA-Uniformity-Trial-1-Percent/group_21/UMA-Uniformity-Trial-10-Percent/group_03/UMA-Uniformity-Trial-100-Percent/group_01/UMA-Uniformity-Trial-20-Percent/group_01/UMA-Uniformity-Trial-5-Percent/group_11/UMA-Uniformity-Trial-50-Percent/default/ --renderer-print-preview --ppapi-flash-path=/usr/lib/PepperFlash/libpepflashplayer.so --ppapi-flash-version=13.0.0.206 --enable-deadline-scheduling --disable-accelerated-video-decode --channel=1131.20.6353944
├─2452 /usr/lib/chromium/chromium --type=renderer --lang=de --force-fieldtrials=Prerender/PrerenderControl/UMA-New-Install-Uniformity-Trial/Experiment/UMA-Session-Randomized-Uniformity-Trial-5-Percent/group_09/UMA-Uniformity-Trial-1-Percent/group_21/UMA-Uniformity-Trial-10-Percent/group_03/UMA-Uniformity-Trial-100-Percent/group_01/UMA-Uniformity-Trial-20-Percent/group_01/UMA-Uniformity-Trial-5-Percent/group_11/UMA-Uniformity-Trial-50-Percent/default/ --renderer-print-preview --ppapi-flash-path=/usr/lib/PepperFlash/libpepflashplayer.so --ppapi-flash-version=13.0.0.206 --enable-deadline-scheduling --disable-accelerated-video-decode --channel=1131.22.126548679
├─2465 /usr/lib/chromium/chromium --type=ppapi --channel=1131.23.955061051 --ppapi-flash-args --lang=de
└─2685 systemctl status

I did the dbus-setup according to the systemd/User part in the wiki.
$ cd $XDG_RUNTIME_DIR/systemd/ && ls -lah |grep private && pwd
srwxr-xr-x 1 dustball dustball 0 25. Apr 22:13 private
/run/user/1000/systemd
Do I need to enable the dbus somehow else than via
sudo systemctl --global enable dbus.socket

Failed to get Appset User ID

Hi All,
I have created application set in the admin console and its showing appset created successfully but when i tried openning the appset i get an error "Failed to get Appset User ID".
Please Help
Thanks and regards
Raman

Hi Raman -
Please try logging out then log back in. Your client side cache has probably not been updated since you created the new appset.
If that doesn't fix the problem, make sure you have a valid Member Access Profile set up for the new appset and that your user id is an authorized user and/or a member of an authorized team that has access to the new applications.
Regards,
Sheldon

Failed to Get User Preferences

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