Failed to get user type

We are running GroupWise 7.0.3 hp3 webaccess. When a any user logs into webaccess they get this error. Failed to get user type: response was empty
If they click OK they can still get in and seems to be functioning correctly. Any ideas what would cause that error. I have been looking at various logs but can not seem to find the correct one.

I have the same error here, it seems cosmetic.
In our situation we are using M+Archive WebViewer and we only get the error when we replace the GW802HP2
/var/opt/novell/tomcat5/webapps/gw/WEB-INF/classes/templates/webacc/css/caption.htt with the MA supplied caption.htt
I would love to know if you have M+Archive as well as it will give me more information to go on trying to fix it.
Dave

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