Failed to install Officejet Pro 8610 over Ethernet on Windows 8.1 64-bit

When attempting to run the installation of Officejet Pro 8610 using wired Ethernet connection the setup quickly lists the printer with correct IP and MAC address but when this is selected takes ages in the "installing" state and eventually displays a graphic indicating that the connection is broken.
I have tried disabling firewall (ESET) and a clean boot, and have downloaded latest software.
The printer is connected using a cross-over internet cable, can be pinged and obvious is detected by the setup program.
Attempting to install using WiFi has the same results, ie finds printer but then fails (although I haven't retried this since downloading latest software or with a clean boot).
FYI the printer will work when connected using a USB cable. (has been disconnected and software uninstalled before re-trying above). Don't really want to use this as the printer will be too far from normal working position. Wifi would be preferred but cabled Ethernet would be OK.
Also printer works OK via Wifi using e-mail.
Computer is a HP ProBook 4530s which has recently been upgraded to Windows 8.1 Professional x64 with no other significant problems.
Apologies if this is already answered elsewhere but couldn't find any replies which refer to something not already tried.
Thanks

Downloaded and ran the HP Printer Install Wizard for Windows as suggested, still did not work. Here are some screen shots of what happenned
Right Click on Open File Location (step 3) opens the window in the previous screen shot.
I never saw any of the items in step 4, but double clicking the shortcut that was displayed started the same installation process that always fails, see following screen shots. Note I disabled the firewall while running this.

Similar Messages

Installing OfficeJet Pro 8610

I am setting up a brand new officejet pro 8610 via usb, once I reach the stage where the software asks to connect the usb, I notice in the lower right next to the time, the device installation starts. Upon clicking on it, I see drivers being search for by windows updates, then one of them fails with a rex x. After this the hp software now tells me the install was unsuccessful. Is the point of the software not to install the drivers or am I missing something? Any workarounds for this? I am now getting into tech stuff so any explanations into what happens there when the device is plugged in would be helpful.

Are you using the Product Installation Software from this site
http://support.hp.com/us-en/product/HP-Officejet-Pro-8610-e-All-in-One-Printer-series/5367603/model/...
It should not be using Windows Update as it installs its own drivers.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Installing Officejet Pro 8610 on Windows Server 2008 R2

I am trying to install an HP officejet Pro 8610 in a Windows Server 2008 R2 machine.
As an FYI the server aleady has an Officejet Pro 8600 installed on it
I ran the setup.exe from the install CD, as an administrator
The first window appears and I clikc continue
The next window appears and I select connect a new printer
At the Connection options window, I selected Wired network and it displays the correct printer
I slect the printer and click next and the installation starts and runs for about a minute that displays the following message
The printer works fine from another PC which is running windows 7 (64-bit) So I know the problem is not in the printer or the network.
Any suggestions would be appreciated
Thanks in advance

Server 2008 (x86) is supported, and I had an x64 machine set up last month that had FP12 installed and running in IE and Firefox. 64 bit IE wouldn't run it for some reason, but the 32 bit did. It installed in C/Windows/System32/Macromed/Flash and C/Windows/SysWOW64/Macromed/Flash, but I was unable to get the ActiveX plug-in to enable outside of 32 bit IE.
I also set up a Server 2012 machine that DID support the x64 ActiveX, but that's probably not an option for you.
Like you, I'd be leery of "hacks" to get it to run as an x64 pkug-in, as it may have unintended and undesired consequences in other areas.

HP Officejet Pro 8610 - Unable to print windows 8.1

Hi ,
I've recently purchased HP Officejet Pro 8610 and unable to print from windows.
I am running 64bit Windows 8.1
I can print from Web via email
I can print using the HP AiO Remote app in windows. This doesnt have full functionality and is also inconvenient if I am working on documents and I want to print.
I have tried the following:
- Uninstalling and reinstalling from CD provided with printer
- Using the HP printer troubleshooter assistant, no success
- Downloading the software direct from HP website
- Updating the firmware using OJP8610_R1416A.exe
-Changing the port to the network port (in this case it is 192.168.0.200, it responds to a ping, also set the printer to have a static ip)
This is the error message that i get when i try to print a test page when i choose printer properties in the control panel
"test page failed to print. would you like to view the printer troubleshooter for assistance"
I have trawlled through other member's issues and i cant seem to find a fix for myself
Please help
Appreciation in advanced

Hi @binhdai & @JFB2014
I would like to help you both the best I can, and I appreciate the troubleshooting efforts you have both made up to this point. Please try the steps below and let me know the outcome;
1. Uninstall the software - Uninstalling the Printer Software Instructions.
2. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box.
3. Type in "spool" and press Enter or select OK.
4. Select and open the Drivers folder, select the x64 folder if you have a 64-bit Operating System or the w32 x 86 if you have a 32-bit Operating System.
5. Open the 3 folder, locate the HPBXPSRENDER.DLL file and rename it into HPBXPSRENDER.OLD
6. Reinstall the printer; HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers
Fingers crossed
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Unable to install Officejet Pro L7590 print driver in Windows 8.1

I have lost days of time trying to get my OfficeJet Pro L7590 to print properly and otherwise operate in a stable manner. My computer is a new Dell XPS8700 running Windows 8, upgraded to Windows 8.1 via the "Store" app after purchase. My problems started soon after the 8.1 update.
The primary problem symptom is the printing of about a half page of text fine, then the printer spits the page out and prints several more pages of mostly blank paper with random symbols around a top or side edge. This occurs regardless of the program doing the printing, i.e., MS Word, Excel, Acrobat, etc.
I have run the Printing Doctor program many times which doesn't fix anything, despite its claims to the contrary (more below).
I have been on this forum many times and tried multiple instances of uninstall/reinstall without success. The HP Installer may make it through the whole installation process but unstable performance of the printer is the outcome. Uninstalling the printer software using HP's uninstaller ALWAYS crashes before it can finish uninstalling. I get a message of "HP Installer Uninstaller has stopped working". I would attach a screenshot here but I does not seem an option in this window.
I have run multiple versions of HP's scrubber programs which also crash by level 2 with same message. I still ran L4 regardless but that crashes, too. That's the constant of every uninstallation or scrubbing effort using HP's programs: a crash without an error message given beyond the "HP Installer Uninstaller has stopped working".
I run the Printer/Scanner Doctor tool when the software was malfunctioning and it always finds a Print Spooler problem, "fixes" it but the problem remains. This posting is coming after the "Doctor" tool told me to uninstall the program. HP's uninstaller crashed, as usual, but the I was told to use Windows Add/Remove programs to finish the job. I did. I have not tried to install the program again and am becoming close to 'Refreshing' my entire Windows program, which will require reinstalling and updating Windows and every program I use - which will take days. I hope to avoid that step.
Dell's hardware analysis utility tells me everything hardware is great!
I truly believe HP's software IS THE PROBLEM and would love to figure this out. The printer has always worked great - until the Windows 8.1 update. The scanner will work fine (usually) after I reinstall the software. I used the printer before on my prior computer running Windows 7 with no trouble.
Going into today's crash info, via Event Viewer, I have this message from the error log:
Application 'C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe' (pid 3960) cannot be restarted - Application SID does not match Conductor SID..
And this error occurred just after:
Faulting application name: svchost.exe, version: 6.3.9600.16384, time stamp: 0x5215dfe3
Faulting module name: combase.dll, version: 6.3.9600.17031, time stamp: 0x53087867
Exception code: 0xc0000005
Fault offset: 0x0000000000005fc4
Faulting process id: 0x1284
Faulting application start time: 0x01cfe34585c8f1c4
Faulting application path: C:\WINDOWS\system32\svchost.exe
Faulting module path: C:\WINDOWS\SYSTEM32\combase.dll
Report Id: a118ba71-4ff5-11e4-bea6-34238711e0a0
Faulting package full name:
Faulting package-relative application ID:
There was an earlier - about 30 minutes earlier - warning saying:
The application (HP Solution Center, from vendor Hewlett-Packard) has the following problem: To function properly, HP Solution Center must be reinstalled after you upgrade Windows.
I have reinstalled it many times. I have used HP's installation & uninstallation utilities, including the Installation failure utility, none of which install the program properly, CERTAINLY not well enough that I can EVER uninstall it without a crashed uninstallation per description above...
I think I have reviewed and tried every "canned" HP quick solution, and not so quick solution, on this forum.
Comments?
Richard_L

Added Info for original posting:
Windows 8.1 64 bit OS. Dell box shipped with Windows 8 and upgraded to 8.1 via the Windows store. As stated in original post, computer is Dell XPS 8700, I7 cpu with 16 gbs of RAM.
Happy to answer any more specific questions.
Richard

Mac can't install USB/Ethernet extension Officejet Pro 8610

For some reason I keep getting this error, "The system extension /System/Library/Extensions/AppleUSBEthernetHost.kext” was installed improperly and cannot be used. Please try reinstalling it, or contact the product’s vendor for an update." during the driver install from my Mac to my new Officejet Pro 8610.
I installed the drivers for my new Officejet Pro 8620 on a different computer and had no issues. Any ideas?
This question was solved.
View Solution.

Hi,
Please try repairing the disk permissions as following:
1. Open the the Applications folder.
2. Go to the Utilities folder.
3. Double-click on Disk Utility.
4. Select the hard drive containing the boot volume.
5. Go to the First Aid tab and select Repair Disk Permissions.
Note: This process may take several minutes depending on the Mac and amount of permissions that need to be repaired. The Progress Log will indicate when the process has been completed.
Next, go to Computer (click on Finder, then select Go > Computer)
Select your active boot volume (will more likely be listed as Macintosh-HD)and then navigate to System > Library > Extensions. locate the AppleUSBEthernetHost.kext file, copy it to your desktop (for bakcup porpuses) and then delete it from the extensions folder.
Next reinstall the latest software below and check for any change, if the issue been resolved you may delete the backup file from the desktop.
Please let me know if that helps,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8610 - Error Code: " 0xc19a0013" (missing or failed printhead)

I purchased the printer (HP Officejet Pro 8610 e-All-in-one printer) in January, 2015. The printer functioned properly - copy, fax, and scan, until two days ago. Now, it does not print at all. Received an error code: "0xc19a0013" (Missing or Failed Printhead). An expanded version of the error code reads: "The Printhead appears to be missing, not detected, or incorrectly installed. Error Code: 0xc19a0013. The printer uses a removable printhead, HP Ink Cartridges 950 (black) and 951(cmy). I have used HP Support Troubleshooting recommendations: all software and firmware for this printer is installed; the HP ink cartridges are not low or empty; removed the ink cartridges from the printhead and reinstalled them.
There are multible steps in the troubleshooting recommendation, but I stopped at removing the printhead. Because of my technical inexperience, and there were too many ceveats (beware, caution, proper reinstallation, and etc.) with removing the printhead that could cause greater problems. So, I stopped at removing and cleaning the printhead. Also, used the HP Printer Scan Doctor for assistance. The tool for cleaning the printhead doesn't work. What troubles me most with the 0xc19a0013 error code is its explanation: The printhead appears to be missing, not detected, or incorrectly installed. I can use all the help I can get to understand what is going on with the error code that I have received, and how to resolve the malfunctioning printer.
This question was solved.
View Solution.

Contact HP technical support at 800-474-6836 for more options.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
Country-language selector.
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I am not a HP employee.

Digital (Fios) Dialtone for Officejet Pro 8610 fails

Is there a work around for using digital (Fios) dialtone for the fax feature. Fax Test fails the Dial Tone Detection test. There must be others that have come accross this situation. Thank you for any assistance in this issue.

Hello @Ned612,
Welcome to the HP forums.
I understand that you are having a hard time getting the Officejet 8610's fax feature to work with your digital phone line.
I would like to help.
The following is a drawer statement in regards to fax.
Traditional HP fax-capable products were originally designed only for analog telephone systems. Though faxing over digital telephone services might work if you are using compatible equipment (such as a VoIP adapter) for digital-to-analog or analog-to-digital conversions, HP does not guarantee full compatibility with all digital telephone services. For more information about the configurations required for using digital telephone services, HP recommends that you consult your local telephone service provider.
That being stated, lets move forward.
It has been my experience that the fax test is not always 'spot on', when dealing with a digital phone line.
Despite the test failing, have you tried to send a fax?
HP Fax Products - Testing Your HP Fax Machine with the HP Fax Test Service
Some other things to try are:
Turn off ECM mode (error correction mode).
Slow down the fax speed.
Try going through the following document.
HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-One Printer Series - Cannot Send or Recei...
Aardvark1
I work on behalf of HP
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OS x 10.10.4 HP Officejet Pro 8610 Install Problems

I have Mac OS X 10.10.4 Yosemite and I'm trying to install an HP Officejet Pro 8610. I've downloaded the software but it gets hung up trying to install the printer and when I try to install it manually it says device not found. Is there any issue with the fact that I have OS X10.10.4? I've spent hours trying to set up this new printer and researching what to do and I can't find any answers. Help!

Hi @Tristanndres,
Welcome to the HP Forums!
I see that you cannot print in color from Mac OS X 10.6 to your HP Officejet pro 8610. I am sorry to hear this, but happy to help!
Please try the following:
Reset the printing system. Mac OS X: How to reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
Then please see this print quality guide, Fixing Print Quality Problems for the HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-One....
hope this solves your problem, and have a great day!
RnRMusicMan
I work on behalf of HP
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OS x 10.10.4 install issues for HP Officejet Pro 8610

I have Mac OS X10.10.4 Yosemite and I'm trying to install an HP Officejet Pro 8610 and it will not install on my Mac. I download the software and it gets hung up on the install. when I try to manually install the print it says device not found. Help!

Open Printing Foundation has one:
http://www.openprinting.org/printer/HP/HP-OfficeJet_T45
Although these drivers were originally written for Linux, they are now also supported by Mac OS X. More info here:
http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosx
Message was edited by: Grant Bennet-Alder

HP Officejet Pro 8610 Catridge Problem

Bought a new HP Officejet Pro 8610 Printer. Setup Catridge shows continously "Catridge Problem" and later printed a test page and 2 other sheets while we were asleep. I decided, as a result of this accidental and unexpected printout, to buy a new catridhge set. New complete catridges were sent to me from the manufacturer itself, HP. I have correctly installed the catridges, and have repeated same step as instructed several times over. But annoyingly, this "Catridge Problem" will not go away. What should I do next. I had previously returned it to Currys and they said because I needed new set of ink hence the problem. Should I return it again or is their solution other than the one in their instruction book which is repeatedly failing....

Hi @Rose-Joe
I am sorry to hear about the troubles you are having with your Officejet 8610. The following document address cartridge errors, although the specific error you are seeing may not be mentioned, the document will guide you through the necessary steps to troubleshoot the issue; A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c04090902.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
To find the “Warranty Ends” date on your cartridges, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Can I use Replacement Printer ink cartridges for HP officejet Pro 8610

I recently purchased an HP OfficeJet Pro 8610. I previously had an 8600. They both use the same ink cartridges. I had just installed some remanufactured 950 XL and 951 XL cartridges in the old printer and tried to use them in the new printer. Of course I got an error message that cartridges weren't HP but the printer would still work. I would like to know if I can use other remanufactured ink cartridges with the new printer or if there is some way for the printer to allow me to use other ink cartridges as the HP cartridges are way over priced for the consumers. I hope there is a person out there that is conservative like me and tries to find the best bargains on everything. Your solutions would be appreciated. I waited on HP Support Assistant for 10 minutes with a dialogue I would be connected to a technician in less than a minute. They must have been on break or some other excuse, so I thought I would try this instead. Blessings. John Richardson

Hey @rockhoundjohn
Here's the thing, yes, you can refill your cartridges or use remanufactured cartridges, but you may run into problems.
QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely
70% of refilled cartridges had some form of reliability problem
Count on HP original ink cartridges for consistent, worry-free printing. You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference. - Source
Most people think, 'well of course that is what HP or an HP representative would say', but I have done some research and found that many others have too. Here is a perfect example of somebody who does not work for HP in any way and basically is a customer advocate (in my opinion) ; Should you refill your printer’s ink cartridges? HP says no (of course) By Matthew Murray
I found the above article interesting and genuine.
My personal recommendation is to buy the HP XL cartridges as they are more cost efficient, and be mindful in the printer you choose when buying an inkjet. The 8610 was a good choice. The expected page yield of the HP 950XL High Yield Black Original Ink Cartridge is 2300 pages. The regular size cartridge page yield is 1000, still good but the XL is by far a better value. Some of the Photosmart printers or Deskjets are great for what they are intended for, but do not have as good of a cost per page.
HP's recommendation; Keep in mind that page yield is just one component of cost, and that factors such as quality, reliability, productivity, and efficiency affect cost as well. Products that work reliably will ultimately save you time and money. When you choose an inkjet printer, make sure you consider your individual printing needs.
- Source
To summarize, again, yes you can refill the cartridges. The printer is not programmed to reject them. Sometimes the cartridges will not work and of course because they are non HP, HP would not be able to do anything to help. HP cartridges have a 2 year manufacture warranty; Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, this may give you comfort knowing HP stand behind their product.
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Times New Roman font will not print on HP Officejet Pro 8610

My new HP Officejet Pro 8610 will not print documents, spreadsheets, or printer test pages containing Times New Roman font (of any size). It does not put a job in the print queue. In Excel, I receive the "Generic_2_Q294552" error message. My setup: An HP Pavilion Elite computer NY809AV-ABA e9119t; running Windows 7 Enterprise SP1; HP Laserjet 5L, HP PCS 1310, and HP D4360 all print the font just fine. My new printer: HP Officejet Pro 8610, firmware revision FDP1CN1502AR, connected via USB cable. [Also connected via ethernet cable to cable modem.] What I have done so far to troubleshoot the last 3 days: Reinstalled the printer (3 times), the most recent today with an installer issued today; rebooted the printer; rebooted the computer after each significant change; updated the firmware in the printer; tried two different USB cables; tried printing the fonts in Microsoft Word 7, Microsoft Excel 7, and directly from the font file; reinstalled the Times New Roman fonts from backup; visited the forums and tried all of the solutions I could for any similar problem; tried the winprint, hpzppw71, and hpzpplhn print processors with both RAW and NT EMF 1.008 data types; found and repaired all problems I could find with any hardware and software, as well as updating all software to the latest version.

Thanks for trying to help. I am happy to report my experiments and results. Microsoft Word:I open a blank document. Type something in. Select the entire text. Change the font. When I change to some fonts (those listed on my DOES print) the document shows up in the print queue and prints. When I change to the other fonts (those listed as DOES NOT print) nothing happens. It just sits there. No messages. No crash. Nothing in the print queue. I can walk away for hours (as I have done) and come back and nothing has happened. When I change back to a DOES print font it prints. Change it back to a DOES NOT print font and it doesn't. Repeatable. Consistent. No configuration changes or installs have changed it. Microsoft Excel:I open a black spreadsheet. Type something in. Highlight the entire text. Change the font. When I change to a DOES print font it prints. When I change to a DOES NOT print font I get this: "Microsoft Office Excel Your file could not be printed due to an error on HP Officejet Pro 861 on 0. There are several possible reasons:. There may not be enough memory available. Try closing files and programs you aren't using.. If you use a network for printing, there may be a problem with the network connection or the printer driver.. There may be loose cables or a bad connection between your computer and printer.For more information about troubleshooting printing problems, chick Help. Show Help >>" when I click the Show Help >> button I get: "This error can be caused by:
General problems: The printer may be unavailable, the network may be down, the communication port to the printer may be corrupt or unavailable, a hardware error at the computer may have occurred (out of paper, paper jam, out of ink, out of toner, etc), and a language setting may need to be reset from the Regional Options control panel.
Local problems: There are several reasons for a local printer (a printer that is attached directly to your computer) to fail:
Check to make sure the printer has paper, ink, and/or toner and check the cables.
If the printer appears to be functional and a printer test by the printer itself indicates the printer is working properly, then check the cables, printer port from the computer, and configuration of the printer at the computer.
Occasionally, an application can develop a conflict with the printer driver and cause a memory leak which corrupts the printer port. If all else fails, restart the computer, recycle the power to the printer, and try printing again.
Occasionally it is even necessary to delete the printer driver and reinstall the latest version of the printer driver.
Network problems: There are various reasons for a network printer to be inaccessible: the name may have changed, it may be out of paper, out of ink, out of toner, down for maintenance, the network could be down, or a printer job previous to yours has stalled due to incorrect settings on the user's computer who last submitted a print job, or even your printer driver cannot communicate correctly with the printer. Network related printer failures are usually best handled by your local technical support.
Memory problemsn occasion, large print jobs with complex graphics or consisting of several hundred pages, which can consume large quantities of memory on the printer, may cause a problem (especially if there was an over run of memory at the printer). You may want to try reducing the amount of complex graphics in your print job, or break the print job up into smaller segments and see if that corrects your problem. It is not uncommon for a very complex graphic to have a defect or error which prevents it from printing on any printer. It may be necessary to load new or revised graphic converters or drivers in order to alleviate a problem of this type.
For more information about fixing problems related to printing, see Microsoft Windows Help and Support. (Click the Start button, and then click Help and Support.)" Excel keeps right on going. Doesn't crash. Just pops up the gray dialog box. Behind the box popped up is another box (that goes away then the dialog box is closed) saying: "Now printing page 1 of 1'Book1' on theHP Officejet Pro 861 on 0" The format of these messages does seem strange now that I look at it so carefully while trying to type EXACTLY what I see. I think I will try to shorten the name of the printer. Once again, Respectfully submitted for analysis, review, suggestions, and criticism. Tom

Hp officejet pro 8610 wireless not connecting to my laptop

I have connected my HP Officejet Pro 8610 to my wireless network to my laptop But when I go to install drivers wirelessly, I get connection failed. 1. download: HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers2. use Use HP Download and Install Assistant (Recommended)3. click install from download assistant4. Extracts5. turn on printer6. Get pop up window with 3 sequences 1. prepare... sucessful 2. connnect (wirelessly) click continue7. Printer Setup & software: click convert to USB connected printer to wireless8. Network setup: identifies my wireless network9. select yes for "So you want to continue to use your printer on this wireless network?"10. Unsuccessful network Instalation. Disabled fwwent through router configures enabling channel 11.Still failsRan hpscan dr. goes through it's steps, goes to d/l install. click install says extracting, finishes (but doesn't say anything and goes away).And nothing happens. So basically went through the HP troubleshooting and they don't work. Please helpThanks, Frustrated... PS please move this to the appropriate forum, thanks

,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

HP Officejet Pro 8610 Terminal Printing

Hi i have installed Hp Officejet Pro 8610 on the machine 1 (32bit arch) and want to remote desktop connect to another machine 2(also 32bit arch) , I remote desktop with both local resources enabling all local devices and resources. When im remoted in to machine 2 i can see the terminal printer renamed with hp officejet pro 8610 redirected but when i print the print doesnt seem to come through.
I Have installed the printer on both machines, they both running same OP which is 7
It Prints fine when connected to machine 1 but failes to print on redirected printer on machine 2 when remoted in.
Pls can anyone help me tx
Regards
AndrewR

Hi @PEDDLAR , and welcome to the HP Forums!
I see you are experiencing problems printing. I would like to assist!
I'd recommend starting with a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Failed to install Officejet Pro 8610 over Ethernet on Windows 8.1 64-bit

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