Failed to load Data base information

after completeing the report in crystal when ever i want to see print preview it will say 
Failed to load Data base information
and whenever i will export the report to pdf it will say
Failed to load Data base information
please solve this issue

Hi Royston,
The instance that we are accessing is: https://secure-ausomxdsa.crmondemand.com.
I assume that it's a test environment. So I navigated to (https://ebusiness.siebel.com/odcustomercare/support/alerts/staging/index.asp) "Staging & Test Environments" -> "Planned Maintenance - Staging" (since there is no Testing link) and saw a calendar of downtimes which didn't quite match-up to the date when we encountered the error. We encountered the error on November 25, which was marked on the calendar as a planned 8-hour downtime. During that day we didn't encounter continuous downtime but just erratic spurs of the the error. Am I looking in the right place? Thanks

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