'failed to load LENOVO_GetSystemType ' error when try to install or uninstall Presentation Director

Question

It seems like some dll faulty or some program's "Get#####" Funcation failed.
Anyone have ideas how to fix it?

Answer 1

Looking at the AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_myprograminfo led us to the last dll loaded being:
LoadedModule[211]=C:\Program Files\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crdb_adoplus_res_en.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
Scanning the community for "crdb_adoplus_res_en.dll" we got a hot on this issue again:
Failed to load database information. Error in File temp_
From the above we found this:
1. the app.exe.config is all in one package which cannot be separated with the EXE file.
2. the supporting component such as dll files, app.exe.config etc CANNOT be combined into the EXE file
Adding the cr3Test.exe.config to the same folder as the cr3Test.exe RESOLVED the problem on Win 7. It also RESOLVED the problem on Server 2012 R2.
We still need to test on Server 2008 R2 but we are hopeful when that time comes.
Thanks.
Bruce