Failed to load the folio. Pan Only, Scrollable Frame Overlay

Question

Hello All,
I get the error "Failed to load the folio." when previewing a page in the Content Viewer with a scrollable frame overlay using this technique described here:
Create scrollable frames using Pan Only:
http://help.adobe.com/en_US/digitalpubsuite/using/WS67cb9e293e2f1f605e8ea44412b13edc5ec-80 00.html
I checked the KB but the solution to remedy the problem is vague. I am not using any offending characters and what's odd is that I can pan and zoom images without a problem. When I try to scroll the text I get the error.
The folio I am testing is a new document, there is no other content other than this text frame. I've compiled other folios without a hitch but this is the first instance I am using this technique. The workstation I am working on had the prerelease tools on it then upgraded to the most current version about a week ago.
I am guessing that maybe the prerelease tools were not properly removed and that could possibly be a problem? If so what files am I looking for or is there a link someone can provide?
Or maybe the current tools/Content Viewer need to be removed and installed again? Again, what files need to be removed?
Thanks for your help, I really appreciate it.
D.

Answer 1

Hey Peter,
Thanks for the link. I have tried both techniques, the layer and the paste into and both yeild the same result with the "Failed to load the folio." error. I also forgot to mention that I am using CS5.
D.